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Problem Solver 153
User’s Guide
PAPER ERROR
LOAD PAPER PROPERLY
REFER TO THE MANUAL
The paper is not
loaded correctly.
Release the paper lever, and set the paper
correctly.
See “Using Roll Paper” on page 29.
See “Using Cut Sheet Media” on page 35.
TAKE-UP ERROR
SET PAPER PROPERLY IN
AUTOMATIC TAKE-UP REEL
SYSTEM
Paper is not set
correctly in the Auto
Take-up Reel Unit.
Set the paper correctly in the Auto Take-up
Reel Unit.
See “Using Auto Take-up Reel Unit” on
page 41.
TAKE-UP ERROR
IS ANYTHING OBSTRUCTING THE
TAKE-UP REEL SENSOR SYSTEM?
LOAD PAPER AGAIN
There is something in
the sensor system.
Make sure there is no obstruction in the sensor
system, and then set the paper correctly in
the Auto Take-up Reel Unit.
See “Using Auto Take-up Reel Unit” on
page 41.
BORDERLESS ERROR
LOAD THE SUPPORTED PAPER SIZE
OR LOAD PAPER PROPERLY
The paper installed is
not supported for
borderless printing.
Press the button for 3 seconds to reset the
printer, and then eject the paper. Then load a
different size of cut sheet media.
See “Using Roll Paper” on page 29.
See “Using Cut Sheet Media” on page 35.
See “Paper Information” on page 110.
The size of the cut
sheet media is not
recognized properly.
If the paper is wavy or slack, the printer
cannot recognize the paper size correctly. In
this case, flatten the paper before loading it in
the printer.
See “Using Roll Paper” on page 29.
See “Using Cut Sheet Media” on page 35.
If the appropriate
paper size is set in the
printer, the paper is not
set correctly.
Set the paper correctly in the printer.
See “Using Roll Paper” on page 29.
See “Using Cut Sheet Media” on page 35.
PAPER OUT
LOAD PAPER
No paper is loaded in
the printer.
Load paper correctly.
See “Using Roll Paper” on page 29.
See “Using Cut Sheet Media” on page 35.
The paper is not
ejected properly.
Set the paper lever to the released position,
and remove the paper.
The roll paper runs out
while printing is in
progress.
Load a new roll paper.
PAPER EJECT ERROR
REMOVE PAPER FROM PRINTER
The printer could not
eject the print.
Set the paper lever to the released position,
and then remove the paper. Set the paper
again.
PAPER SIZE ERROR
LOAD CORRECT SIZE PAPER
The loaded paper size
does not match the
data size.
Match the loaded paper size to the data size.
PAPER SENSOR ERROR
PRESS THE BUTTON
LOAD DIFFERENT PAPER
The loaded paper
does not match the
media type selected.
Press the button, and then load the paper
that matches with the media type.
See “Print head alignment” on page 138.
Error messages Description What to do
153


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