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18 Troubleshooting
Problems and Solutions
Print Quality Problems
You see banding (light lines) in your
printouts or copies
Make sure that the printable side of the paper is
face up in the sheet feeder.
Run the Head Cleaning utility to clear any clogged
ink nozzles.
& See “Cleaning the print head” on page 14
Run the Print Head Alignment utility.
& See “Aligning the print head” on page 14
Use up ink cartridges within six months after
opening their package.
Check the LCD panel. If the H ink icon is
displayed, replace the appropriate ink cartridges.
& See “Replacing Ink Cartridges” on page 12
Make sure that the Paper Type selected on the
control panel is appropriate for the type of paper
loaded in the printer.
Your printout is faint or has gaps
Run the Head Cleaning utility to clear any clogged
ink nozzles.
& See “Cleaning the print head” on page 14
Run the Print Head Alignment utility.
& See “Aligning the print head” on page 14
Make sure that the Paper Type selected on the
control panel is appropriate for the type of paper
loaded in the printer.
You see wrong or missing colors
Run the Head Cleaning utility.
& See “Cleaning the print head” on page 14
If colors are still incorrect or missing, replace the
color ink cartridges. If the problem persists,
replace the black ink cartridge.
& See “Replacing Ink Cartridges” on page 12
If you have just replaced an ink cartridge, make
sure that the date on the box has not expired. Also,
if you have not used the printer for a long time,
replace the ink cartridges with new cartridges.
& See “Replacing Ink Cartridges” on page 12
Your printout is blurry or smeared
Make sure that your paper is dry and that the
printable side is face up.
Make sure that the Paper Type setting on the
control panel is correct.
If you are printing on glossy media, place a
support sheet (or a sheet of plain paper) beneath
the stack, or load only one sheet at a time.
Do not touch or allow anything to come into
contact with the printed side of paper with a shiny
finish. After printing documents on glossy media,
allow the ink to set for a few hours before handling
them.
Run the Head Cleaning utility.
& See “Cleaning the print head” on page 14
Run the Print Head Alignment utility.
& See “Aligning the print head” on page 14
Feed paper and clean the roller inside.
& See “Using Paper Feed/Paper Eject function”
on page 19
If the problem persists, ink may have leaked inside
the printer. In this case, wipe the inside of the
printer with a soft, clean cloth.
& See “Cleaning the Printer” on page 15
Miscellaneous Printout Problems
Blank pages print
Run the Head Cleaning utility to clear any clogged ink
nozzles.
& See “Cleaning the print head” on page 14
Smudges or blot appear on the printout
Feed paper and clean the roller inside.
& See “Using Paper Feed/Paper Eject function” on
page 19
18


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