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28 Solving Problems
Clean the print head (& “Checking the print
head” on page 22).
Make sure you select the correct paper type
(& “Selecting Paper” on page 6).
Make sure the printable (whiter or glossier) side
of the paper is face-up.
The ink cartridges may need replacing
(& Removing and installing ink cartridges” on
page 20).
Align the print head (& “Aligning the Print
Head” on page 23).
Clean the document table (& “Cleaning This
Product” on page 24).
Your printout is blurry or smeared.
Make sure the document is placed flat against
the document table. If only part of the image is
blurred, your original may be wrinkled or
warped.
Make sure the product is not tilted or placed on
an uneven surface.
Make sure your paper is not damp, curled, or
loaded face-down (the whiter or glossier
printable side should be face-up). Load new
paper face-up.
Use a support sheet with special paper or try
loading your paper one sheet at a time.
Load your paper one sheet at a time. Remove
sheets from the output tray so not too many
collect at a time.
Align the print head (& “Aligning the Print
Head” on page 23).
Make several copies without placing a document
on the document table.
Use only paper recommended by Epson and
genuine Epson cartridges.
Set the paper thickness lever to the m position for
most paper types. If you are printing on
envelopes, set the lever to the ^ position.
Clean the document table (& “Cleaning This
Product” on page 24).
Your printout is faint or has gaps.
Clean the print head (& “Cleaning the print
head” on page 23).
If you notice jagged vertical lines, you may need
to align the print head (& “Aligning the Print
Head” on page 23).
The ink cartridges may be old or low on ink.
Replace the ink cartridges (& “Replacing Ink
Cartridges” on page 19).
Make sure you select the correct paper type
(& “Selecting Paper” on page 6).
Make sure your paper is not damaged, old, dirty,
or loaded face-down. If it is, load new paper with
the whiter or glossier side face-up.
Your printout is grainy.
If you are printing or copying a photo, make sure
you are not enlarging it too much. Try printing it
smaller.
Align the print head (& “Aligning the Print
Head” on page 23).
You see incorrect or missing colors.
Clean the print head (& “Cleaning the print
head” on page 23).
The ink cartridges may be old or low on ink.
Replace the ink cartridges (& “Replacing Ink
Cartridges” on page 19).
Make sure you loaded the right paper and
selected the correct setting for it on the control
panel.
The image size or position is incorrect.
Make sure you loaded the right paper and
selected the correct setting for it on the control
panel.
Make sure the original is placed correctly on the
document table (& “Placing Originals on the
Document Table” on page 8).
Clean the document table (& “Cleaning This
Product” on page 24).
Other problems
When you turn off the product, a red lamp inside
the product may remain on.
The lamp will stay on for a maximum of 15
minutes, then go out automatically. This does
not indicate malfunction.
30


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