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36 Requirements and Notices
Epson America, Inc. Limited Warranty
What Is Covered: Epson America, Inc. (“Epson”) warrants to the first retail purchaser that
the Epson printer covered by this limited warranty statement, if purchased and operated
only in the United States or Canada, conforms to the manufacturer’s specifications and
will be free from defects in workmanship and materials for a period of one (1) year from
the date of original purchase. Epson also warrants that the consumable ink cartridges
enclosed with the printer will perform to the manufacturer’s specified usage, which usage
may expire before the expiration of the limited warranty for the Epson printer. For
warranty service, you must provide proof of the date of original purchase.
What Epson Will Do To Correct Problems: Should your Epson printer prove defective
during the warranty period, please call the Epson Connection
SM
at (562) 276-7525 (U.S.)
or (905) 709-2567 (Canada) for repair instructions and return authorization. An Epson
service technician will provide telephone diagnostic service to determine whether the
printer requires service. If service is needed, Epson will, at its option, exchange or repair
the printer without charge for parts or labor. If Epson authorizes an exchange for the
defective unit, Epson will ship a replacement printer to you, freight prepaid, so long as you
use an address in Canada or the U.S. (excluding Puerto Rico and U.S. Possessions).
Shipments to other locations will be made freight collect. You are responsible for securely
packaging the defective unit or any requested parts and returning them to Epson within
five (5) working days of receipt of the replacement. Epson requires a debit or a credit card
number to secure the cost of the replacement printer in the event that you fail to return the
defective one. If your printer is being repaired, Epson will direct you to send your printer
to Epson or its authorized service center, where the printer will be fixed and sent back to
you. You are responsible for packing the printer and for all costs to and from the Epson
authorized service center. When warranty service involves the exchange of the printer or a
part, the item replaced becomes Epson property. The replacement printer or part may be
new or refurbished to the Epson standard of quality, and, at Epson’s option, may be
another model of like kind and quality. Epson’s liability for replacement of the covered
printer will not exceed the original retail selling price of the covered printer. Exchange
products and parts assume the remaining warranty period of your original product covered
by this limited warranty.
What This Warranty Does Not Cover: This warranty does not apply to refurbished or
reconditioned products. This warranty covers only normal use in the United States and
Canada. This warranty is not transferable. This warranty does not cover any color change
or fading of prints or reimbursement of materials or services required for reprinting. This
warranty does not cover damage to the Epson product caused by parts or supplies not
manufactured, distributed or certified by Epson. This warranty does not cover ribbons,
ink cartridges or third party parts, components, or peripheral devices added to the Epson
product after its shipment from Epson, e.g., dealer or user-added boards or components.
Epson is not responsible for warranty service should the Epson label or logo or the rating
36


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