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13. Connect the Ethernet cables that you removed in step 1 to the computer and the printer.
If the problem still occurs, devices other than the printer may be causing the problem.
The Printer Cannot Connect by USB (Windows)
e following causes can be considered.
The USB cable is not plugged into the electrical outlet correctly.
Solutions
Connect the USB cable securely to the printer and the computer.
There is a problem with the USB hub.
Solutions
If you are using a USB hub, try to connect the printer directly to the computer.
There is a problem with the USB cable or the USB inlet.
Solutions
If the USB cable cannot be recognized, change the port, or change the USB cable.
Cannot Print Even Though a Connection has been Established (Windows)
e following causes can be considered.
A genuine Epson printer driver has not been installed.
Solutions
If a genuine Epson printer driver (EPSON XXXXX) has not been installed, the available functions are
limited. We recommend using a genuine Epson printer driver.
&“Checking if a genuine Epson printer driver is installed - Windows” on page 111
&“Checking if a genuine Epson printer driver is installed - Mac OS” on page 112
There is a problem with the software or data.
Solutions
If you are printing a large data size image, the computer may run out of memory. Print the image at a
lower resolution or a smaller size.
If you have tried all of the solutions and have not solved the problem, try uninstalling and then
reinstalling the printer driver
&“Installing or Uninstalling Applications Separately” on page 110
There is a problem with the printer's status.
Solutions
Click EPSON Status Monitor 3 on the printer driver's Utility tab, and then check the printer status. If
EPSON Status Monitor 3 is disabled, click Speed and Progress on the Utility tab, and then clear Disable
EPSON Status Monitor 3.
Solving Problems
>
The Printer Does Not Work as Expected
>
Cannot Print
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