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Solving Problems 149
Where to Get Help
In the U.S. and Canada, see the sections below.
In Latin America, see the information on your Guía de instalación or
Guia de instalação sheet.
Internet Support
Visit Epson’s support website at www.epson.com/support and select
your product for solutions to common problems. You can download
utilities and documentation, get FAQs and troubleshooting advice, or
e-mail Epson with your questions.
Speak to a Support Representative
To use the Epson PrivateLine Support service, call (800) 637-7661
and enter the PIN on the included Epson PrivateLine Support card.
This is the fastest way of speaking to a live representative, and it’s free.
This service is available 6
AM to 6 PM, Pacific Time, Monday through
Friday, for the duration of your warranty period.
You may also speak with a projector support specialist by dialing one
of these numbers:
U.S.: (562) 276-4394, 6 AM to 6 PM, Pacific Time, Monday
through Friday.
Canada: (905) 709-3839, 6 AM to 6 PM, Pacific Time, Monday
through Friday.
Days and hours of support are subject to change without notice. Toll
or long distance charges may apply.
Before you call for support, please have the following information
ready:
Product name (PowerLite 84+/85+/825+/826W+)
Product serial number (located on the projector)
Proof of purchase (such as a store receipt) and date of purchase
Computer or video configuration
Description of the problem
149


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