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Scanning Problems
You Cannot Start EPSON Scan
Make sure the USB cable is securely connected to the scanner and the computer.
Use the USB cable that came with the scanner.
Make sure the scanner is turned on.
Wait until the status light stops ashing indicating that the scanner is ready to scan.
Connect the scanner directly to the computers USB port. e scanner may not work properly when connected
to the computer through one or more USB hubs.
If you are using any TWAIN-compliant applications, make sure that the correct scanner is selected as the
scanner or source setting.
Related Information
& “Buttons and Lights” on page 12
& “e Scanner Does Not Turn On” on page 60
Pressing a Scanner Button Does Not Start the Correct Application
Make sure EPSON Scan and other applications are installed correctly.
Make sure Epson Event Manager is installed correctly.
Check the correct setting is assigned to the scanner button in Epson Event Manager.
Related Information
& “Changing the Default Scanner Button Settings” on page 22
& “Checking and Installing Your Applications” on page 55
You Cannot Scan Using the Thumbnail Preview
umbnail preview is only available in Home Mode or Professional Mode in EPSON Scan.
umbnail
preview is available in Home Mode for EPSON Scan only if Photograph is selected as the
Document Type.
In Home Mode or Professional Mode in EPSON Scan, click Conguration. Select the Preview tab, and then
adjust the thumbnail cropping area using the
umbnail
Cropping Area slider.
If you are scanning images with a very dark or bright background, use normal preview and create marquees on
the area you want to scan.
If you are scanning a large size document, use normal preview and create marquees on the area you want to
scan.
Related Information
& “Scanning in Home Mode” on page 30
& “Scanning in Professional Mode” on page 33
User's Guide
Solving Problems
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