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Connecting to Wi-Fi or Ethernet
Cannot connect to network
Is the message “The combination of IP address and subnet mask is invalid.” displayed?
Solution 1: If your broadband router (or access point) uses a DHCP function, set the TCP/IP setting so that the
product acquires an IP address automatically.
Solution 2: If you want to set the product’s IP address manually, see the following to set the IP address and subnet
mask.
1. Check the IP address for the broadband router (or access point) connected to your computer. See the broadband
router’s (or access point’s) user’s guide.
2. All IP addresses are written in segments of four numerical values. In the final segment, set a unique numerical
value for your product within a range of 1 to 254. (When the router is a DHCP server or when there is another
DHCP server in the network, set a value that does not conflict with the ID address range allocated by the DHCP
server.)
Setting example:
IP address for the broadband router: 192.168.1.1
Example setting on the product: 192.168.1.3
For the subnet mask, 255.255.255.0 is normally set for small-scale networks and all devices in the network use this
value. Also, when a gateway value is set, use the same value as the IP address for the wireless router.
Does your computer have more than one network interface?
The scanner may not be able to communicate with computers that have multiple network interfaces. To
communicate with the scanner, disable all network interfaces on your computer except for the interface
connected to the scanner.
When using TCP/IP, can the computer and product communicate?
Verify that a connection is established. See “Ping command” on page 23.
When using TCP/IP, is the IP address set correctly for your environment?
The factory setting is not available as is. To use this IP address, delete it once and reenter the same address. Change
the product’s IP address as appropriate for your environment.
The IP address changes
Is the TCP/IP setting on the control panel set to acquire an IP address automatically?
If the setting is auto, the IP address changes each time the router is turned on. When using the auto setting,
determine the power-on order, or always keep the product turned on. The auto setting is available when setting the
product port using EpsonNet Print (in Windows) or Bonjour printing (in Mac OS X).
Printing Problems
Computer Connected to Wi-Fi
Cannot perform network printing
Are the network connection settings correct?
See “Setup Problems” on page 24 for more details on problems with network connection settings.
Network Guide
Troubleshooting
27
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