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72 Problem Solving
Dim the room lights and turn off any fluorescent lights. Make sure the projector is not in
direct sunlight.
Turn off nearby equipment that emits infrared energy, such as a radiant room heater.
Make sure there are no objects between the remote control and the remote control
receiver.
Where to Get Help
Internet Support
Epson provides technical assistance 24 hours a day at epson.com/support (U.S.) or
epson.ca/support (Canada). Here you can access troubleshooting information, download
product documentation, and receive technical advice through e-mail.
Speak to a Support Representative
To use the EPSON PrivateLine Support service, call (800) 637-7661. This service is available
for the duration of your warranty period.
You may also speak with a projector support specialist by dialing (562) 276-4394 (U.S.) or
(905) 709-3839 (Canada).
Support hours are 6
AM to 8 PM, Pacific Time, Monday through Friday, and 7 AM to 4 PM
Saturday.
Days and hours of support are subject to change without notice. Toll or long distance charges
may apply.
Before you call, please have the following information ready:
Product name (MegaPlex MG-50 or MegaPlex MG-850HD)
Product serial number (located on the bottom of the projector)
Computer configuration, if you’re connected to a computer or iPod information if using
an iPod
Description of the problem
Purchase Supplies and Accessories
You can purchase screens or other accessories from an EPSON authorized reseller. To find the
nearest reseller, call 800-GO-EPSON (800-463-7766). To purchase online, visit
www.epsonstore.com (U.S. sales) or www.epson.ca (Canadian sales).
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