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Turning on or off the lock-out mode . . . . . . . . . . . . . . . . . . . 126
Changing the lock-out mode setting . . . . . . . . . . . . . . . . . . . 127
Chapter 5 Problem Solver
Diagnosing the Problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
Using the error indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
EPSON Status Monitor 3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
Printing a Self Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134
Printing Hex Dump . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
Problems and Solutions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
Power supply problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
Paper loading or feeding problems . . . . . . . . . . . . . . . . . . . . 139
Printing position problems . . . . . . . . . . . . . . . . . . . . . . . . . . . 142
Printing or printout quality problems . . . . . . . . . . . . . . . . . . 144
Network problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149
Correcting USB Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150
Clearing Paper Jams. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154
Aligning Vertical Lines in Your Printout . . . . . . . . . . . . . . . . . . . . 154
Canceling Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156
Contacting Customer Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157
For users in North America . . . . . . . . . . . . . . . . . . . . . . . . . . . 158
For users in Australia . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159
For users in Singapore . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160
For users in Thailand . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161
For users in Indonesia. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161
For users in Hong Kong . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163
For users in Malaysia . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163
For users in India. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164
For users in the Philippines . . . . . . . . . . . . . . . . . . . . . . . . . . . 166
Chapter 6 Options and Consumables
Ribbon Cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167
Genuine Epson ribbon cartridge. . . . . . . . . . . . . . . . . . . . . . . 167
Replacing the ribbon cartridge . . . . . . . . . . . . . . . . . . . . . . . . 167
Cut-Sheet Feeder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175
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