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Customer Support Information
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<Crestec> _______
<Yamanouchi> _______
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Faxon EPSON
Contact Faxon EPSON Faxback Service for:
Literature and specifications on the latest EPSON products
Support information including troubleshooting tips, switch settings and
driver information
To use Faxon EPSON, call 01442 227332 using a touch-tone phone. You will
be asked to follow a simple routine to register your document request and
once you have entered your telephone and fax numbers, Faxon EPSON will
fax a copy of the document catalogue to your fax machine.
When you have found the documents that you need in the catalogue, call
Faxon EPSON again and enter the document ID numbers. The documents
will be faxed to you automatically.
EPtec - Bulletin Board Service for latest drivers and
utilities
You can call the EPSON Bulletin Board Service on 01442 227479. No
membership is required. Make sure that your communications software is
set to 8 data bits, 1 stop bit, no parity bit, ANSI terminal mode emulation and
a modem speed of up to 28.8 Kbps. Downloading protocols supported
include Xmodem, Ymodem and Zmodem. See the documentation that came
with your communications software and modem for more information.
When you first connect to the Bulletin Board Service, you will be asked for
your name, company name, phone number and a password (which you can
invent yourself).
World Wide Web
If you can connect to the Internet and have a Web browser, you can access
EPSON’s World Wide Web site at http://www.epson.com. Here you will
find information on the latest EPSON products, software drivers, and
answers to frequently asked questions.
218


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