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Paper is improperly loaded
If you have loaded the paper too far into the product, the product cannot feed the paper correctly. Turn the product off
and gently remove the paper. Then turn the product on and reload the paper correctly.
Paper is not ejected fully or is wrinkled
If the paper does not eject fully, press x to eject the paper. If the paper is jammed inside the product, remove it by
referring to the following section.
& “Paper Jams” on page 133
If the paper is wrinkled when it comes out, it may be damp or too thin. Load a new stack of paper.
Note:
Store any unused paper in its original packaging in a dry area.
The CD/DVD tray is ejected or not inserted correctly when sending a
CD/DVD print job
Reinsert the CD/DVD tray correctly.
& “Loading a CD/DVD” on page 33
If the tray is ejected when you start a CD/DVD print job, the product is not ready. Wait until you see a message on
your screen asking you to insert the tray. Then reinsert the tray and press x.
The Product Does Not Print
All lights are off
Press P to make sure the product is on.
Make sure that the power cord is securely plugged in.
Make sure that your outlet works and is not controlled by a wall switch or timer.
Lights came on and then went out
The product’s voltage may not match the outlet rating. Turn off the product and unplug it immediately. Then check
the label on the back of the product.
!
Caution:
If the voltage does not match, DO NOT PLUG YOUR PRODUCT BACK IN. Contact your dealer.
User’s Guide
Troubleshooting for Printing/Copying
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