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If a communication error occurs, change the Fax Speed setting to Slow(9,600bps) on the control panel.
Check that the telephone wall jack works by connecting a phone to it and testing it. If you cannot make or
receive calls, contact your telecommunication company.
To connect to a DSL phone line, you need to use a DSL modem equipped with a built-in DSL
lter,
or install a
separate DSL
lter
to the line. Contact your DSL provider.
If you are connecting to a DSL phone line, connect the printer directly to a telephone wall jack to see if the
printer can send a fax. If it works, the problem may be caused by the DSL lter. Contact your DSL provider.
Enable the ECM setting on the control panel. Color faxes cannot be sent or received when ECM is o.
To send or receive faxes using the computer, make sure that the printer is connected using a USB cable or to a
network, and that the printer driver and the PC-FAX Driver have been installed on the computer. e PC-FAX
Driver is installed together with the FAX Utility.
In Windows, make sure the printer (fax) is displayed in Devices and Printers, Printer, or Printers and Other
Hardware.
e
printer (fax) is displayed as "EPSON XXXXX (FAX)". If the printer (fax) is not displayed,
uninstall and then re-install the FAX Utility. See the following to access Devices and Printers, Printer, or
Printers and Other Hardware.
Windows 8.1/Windows 8
Select Desktop > Settings > Control Panel > View devices and printers in Hardware and Sound or
Hardware.
Wind ows 7
Click the start button, and then select Control Panel > Vi e w d ev ic e s a n d p r i nter s in Hardware and Sound
or Hardware.
Wind ows Vist a
Click the start button, and select Control Panel > Printers in Hardware and Sound.
Wind ows X P
Click the start button, and select Control Panel > Printers and Other Hardware > Printers and Faxes.
In Mac OS X, check the following.
Select System Preferences from the
menu > Printers & Scanners (or Print & Scan, Print & Fax), and
then select the printer (fax) displayed. e printer (fax) is displayed as "FAX XXXX (USB)" or "FAX XXXX
(IP)". If the printer (fax) is not displayed, click + and then register the printer (fax).
Select System Preferences from the
menu, select Printers & Scanners (or Print & Scan,Print & Fax),
and then double-click the printer (fax). If the printer is paused, click Resume (or Resume Printer).
Related Information
& Checking Whether you can use the Fax” on page 111
& “Setting the Line Type” on page 112
&
“Fax Settings (Fax-capable printers only)” on page 35
&
“Uninstalling Applications” on page 155
&
“Installing Applications” on page 157
Cannot Send Faxes
Set up the header information for outgoing faxes on the control panel. Some fax machines automatically reject
incoming faxes that do not include header information.
User's Guide
Solving Problems
179
179


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