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Cannot Start Scanning
Connect the USB cable securely to the printer and the computer.
If you are using a USB hub, try to connect the printer directly to the computer.
If you scan at a high resolution over a network, a communication error may occur. Lower the resolution.
Make sure you select the correct printer (scanner) if a scanner list is displayed when you start Epson Scan 2.
Make sure that the correct printer (scanner) is selected on Epson Scan 2.
If you are using any TWAIN-compliant applications, select the printer (scanner) you are using.
In Windows, make sure the printer (scanner) is displayed in Scanner and Camera.
e
printer (scanner) should
be displayed as "EPSON XXXXX (printer name)". If the printer (scanner) is not displayed, uninstall and then
re-install Epson Scan 2. See the following to access Scanner and Camera.
Wi nd ow s 1 0
Right-click the start button or press and hold it, select Control Panel, enter "Scanner and Camera" in the
search charm, click View scanners and cameras, and then check if the printer is displayed.
Windows 8.1/Windows 8
Select Desktop > Settings > Control Panel, enter "Scanner and Camera" in the search charm, click Show
Scanner and Camera, and then check if the printer is displayed.
Wi nd ow s 7
Click the start button and select Control Panel, enter "Scanner and Camera" in the search charm, click Vi e w
scanners and cameras, and then check if the printer is displayed.
Wi nd ow s Vi st a
Click the start button, select Control Panel > Hardware and Sound > Scanners and Cameras, and then
check if the printer is displayed.
Wi nd ow s X P
Click the start button, select Control Panel > Printers and Other Hardware > Scanner and Cameras, and
then check if the printer is displayed.
If you cannot scan using any TWAIN-compliant applications, uninstall and then reinstall the TWAIN-
compliant application.
Related Information
& “Uninstalling Applications” on page 122
& “Installing Applications” on page 123
Cannot Start Scanning when Using the Control Panel
Make sure Epson Scan 2 and Epson Event Manager are installed correctly.
Check the scanning setting assigned in Epson Event Manager.
Related Information
& “Epson Scan 2 (Scanner Driver)” on page 119
& Epson Event Manager” on page 119
User's Guide
Solving Problems
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  • I am struggling to get anything printed on 230 gsm card on my newly purchased Epsom xp 445 printer. Does the printer cater for this thickness of paper/card or am I doing something wrong in set up? Submitted on 27-3-2017 at 18:47

    Reply Report abuse
  • My new Epson XP-445 prints ok, but when I ask it to scan, it tells med, that it cannot find a computer. What do I do (wrong)?

    Morten Lund,
    Denmark Submitted on 10-3-2017 at 15:41

    Reply Report abuse
  • Is Epson XP 445 compatible with Windows 10 as scanner won't connect. Submitted on 17-1-2017 at 09:24

    Reply Report abuse


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