Related Information
& “Uninstalling Your Applications” on page 61
& “Contacting Epson Support” on page 68
Cannot Start Epson Scan 2
❏ Make sure the scanner is connected to your computer properly.
❏ Make sure the USB cable is securely connected to the scanner and the computer.
❏ Use the USB cable that came with the scanner.
❏ If you are using the scanner with the Network Interface Unit, make sure the network cable is securely
connected.
❏ Make sure the scanner is turned on.
❏ Wait until the status light stops ashing indicating that the scanner is ready to scan.
❏ Connect the scanner directly to the computer’s USB port. e scanner may not work properly when connected
to the computer through one or more USB hubs.
❏ If you are using any TWAIN-compliant applications, make sure that the correct scanner is selected as the
scanner or source setting.
Cannot Scan Using the Button
❏ Make sure the scanner is connected to your computer properly.
❏ Make sure Epson Scan 2 is installed correctly.
Cannot Scan Using the Transparency Unit
❏ Make sure the document mat is removed from the scanner cover.
❏ Make sure the optional Transparency Unit is installed correctly.
❏ Make sure you are using Photo Mode and set the Document Type correctly.
❏ Make sure the
lm
is set correctly in the
lm
holder, and the
lm
holder is properly positioned on the scanner
glass.
❏ Make sure the transportation lock on the Transparency Unit is released.
Related Information
& “Installing the Transparency Unit” on page 41
& “Using the Transparency Unit to Scan” on page 49
& “Setting and Placing Films” on page 43
Cannot Scan Using Scanning Software Other Than Epson Scan 2
❏ If you are using any TWAIN-compliant programs, make sure that the correct scanner is selected as the source
setting.
User's Guide
Solving Problems
56
