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Scanning Software Does Not Operate Correctly
If your scanning software does not operate correctly, try these solutions:
Make sure your computer has adequate memory and meets the system requirements for your
operating system.
Make sure your computer is not running in a power-saving mode, such as sleep or standby. If so,
wake your system and restart your scanning software.
If you upgraded your operating system but did not reinstall your scanning software, try reinstalling it.
In Windows, make sure your product is listed as a valid device in the Scanners and Cameras control
panel.
Try scanning at a lower resolution or increase the free space on the computer's hard disk. Scanning
stops if the total data size reaches the limit.
Use the Epson Scan 2 Utility on your computer to reset the scanner software settings. If resetting the
settings does not solve the problem, uninstall and reinstall the scanner software.
Parent topic: Solving Scanning Problems
Related concepts
Uninstall Your Product Software
Related references
Windows System Requirements
Mac System Requirements
Cannot Start Epson Scan 2
If you cannot start Epson Scan 2, try these solutions:
Make sure your product is turned on and any interface cables are securely connected at both ends.
Make sure Epson Scan 2 is selected as your scanning program.
Make sure your computer is not running in a power-saving mode, such as sleep or standby. If so,
wake your system and restart Epson Scan 2.
Check the connection setting and test the connection using Epson Scan 2 Utility:
Windows 10: Click and select EPSON >Epson Scan 2 Utility. Make sure the correct product is
selected. If necessary, select the Other tab and click Reset.
Windows 8.x: Navigate to the Apps screen and select Epson Scan 2 Utility. Make sure the correct
product is selected. If necessary, select the Other tab and click Reset.
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