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User's Guide
Printing
Copying
Scanning
Maintaining the Printer
Solving Problems
NPD6442-00 EN
Contents
Guide to This Manual
Introduction to the Manuals...................6
Searching for Information....................6
Printing Only the Pages You Need.............. 7
Aboutis Manual......................... 7
Marks and Symbols.......................7
Notes on Screenshots and Illustrations.........8
Operating System References................8
Trademarks...............................9
Copyright................................9
Important Instructions
Safety Instructions.........................12
Safety Instructions for Ink................. 12
Printer Advisories and Warnings.............. 12
Advisories and Warnings for Setting Up the
Printer................................13
Advisories and Warnings for Using the Printer. . 13
Advisories and Warnings for Using the LCD
Screen................................14
Advisories and Warnings for Using the
Printer with a Wireless Connection...........14
Advisories and Warnings for Transporting or
Storing the Printer.......................14
Protecting Your Personal Information...........14
Part Names and Functions
Part Names and Functions...................16
Guide to the Control Panel
Control Panel............................ 19
Home Screen Conguration..................19
Guide to the Network Icon.................20
Entering Characters........................20
Viewing Animations....................... 21
Loading Paper
Paper Handling Precautions..................23
Paper Size and Type Settings..................23
List of Paper Type....................... 24
Loading Paper in the Rear Paper Feeder.........25
Loading Envelopes in the Rear Paper Feeder. . . . . . 27
Loading Various Paper......................29
Loading Pre-punched Paper................29
Loading Long Papers.....................30
Placing Originals
Placing Originals on the Scanner Glass. . . . . . . . . . 32
Printing
Printing Documents........................35
Printing from a Computer - Windows.........35
Printing from a Computer - Mac OS..........53
Printing Documents from Smart Devices (iOS). . 59
Printing Documents from Smart Devices
(Android).............................60
Printing on Envelopes...................... 62
Printing on Envelopes from a Computer
(Windows)............................ 62
Printing on Envelopes from a Computer
(Mac OS)..............................62
Printing Web Pages........................ 62
Printing Web Pages from a Computer.........62
Printing Web Pages from Smart Devices.......63
Printing Using a Cloud Service................63
Registering to Epson Connect Service from
the Control Panel........................64
Copying
Available Copying Methods..................66
Copying Originals.......................66
Copying on 2-Sides...................... 67
Copying by Enlarging or Reducing...........68
Copying Multiple Originals onto One Sheet. . . . .68
Copying ID card........................ 70
Copying Without Margins.................71
Menu Options for Copying...................72
Number of Copies:.......................72
B&W:................................72
Color:................................72
2-Sided:...............................72
Density:...............................72
Paper Setting:.......................... 72
Reduce/Enlarge:.........................72
Custom Size:...........................73
Original Size:...........................73
Multi-Page:............................73
Quality:...............................73
2
ID Card Copy:..........................73
Borderless Copy:........................73
Scanning
Basic Information on Scanning................75
What is a "Scan"?........................75
Scanning Uses..........................75
Available Scanning Methods................75
Recommended File Formats to Suit Your
Purpose...............................76
Recommended Resolutions to Suit Your
Purpose...............................77
Scanning Originals to a Computer............. 77
Scanning from the Control Panel............ 78
Scanning from a Computer.................79
Scanning Originals Using WSD............... 79
Setting Up a WSD Port....................80
Scanning Originals to a Smart Device...........82
Advanced Scanning........................82
Scanning Multiple Photos at the Same Time. . . . 82
Maintaining the Printer
Checking the Ink Level......................85
Improving Print, Copy, and Scan Quality.........85
Checking and Cleaning the Print Head........85
Running Power Cleaning..................87
Preventing nozzle clogging.................88
Aligning the Print Head...................88
Cleaning the Paper Path for Ink Smears........89
Cleaning the Scanner Glass.................90
Cleaning the Translucent Film.............. 91
Cleaning the Printer........................94
Cleaning Spilled ink........................94
Checking the Total Number of Pages Fed
rough the Printer........................95
Saving Power.............................95
Saving Power - Control Panel...............95
Installing or Uninstalling Applications Separately. . 96
Installing the Applications Separately.........96
Adding the Printer (for Mac OS Only).........98
Uninstalling Applications..................98
Updating Applications and Firmware. . . . . . . . 100
Transporting and Storing the Printer...........101
Solving Problems
e Printer Does Not Work as Expected........ 106
e Printer Does Not Turn On or O........106
Power Turns O Automatically.............106
Paper Does Not Feed Properly............. 106
Cannot Print..........................110
Cannot Start Scanning...................126
Cannot Operate the Printer as Expected. . . . . . 135
An Error Code is Displayed on the LCD Screen. . . 137
Paper Gets Jammed.......................138
Removing Jammed Paper.................139
Preventing Paper Jams...................142
It is Time to Rell the Ink...................142
Ink Bottle Handling Precautions............142
Relling the Ink Tank....................143
Printing, Copying, and Scanning Quality is Poor. . 149
Print Quality is Poor.....................149
Copy Quality is Poor.................... 157
Scanned Image Problems.................163
Cannot Solve Problem.....................165
Cannot Solve Printing or Copying Problems. . . 165
Adding or Replacing the Computer or
Devices
Connecting to a Printer that has been
Connected to the Network..................168
Using a Network Printer from a Second
Computer............................168
Using a Network Printer from a Smart Device. . 169
Re-setting the Network Connection........... 169
When Replacing the Wireless Router.........169
When Changing the Computer.............170
Changing the Connection Method to the
Computer............................170
Making Wi-Fi Settings from the Control Panel. .171
Connecting a Smart Device and Printer Directly
(Wi-Fi Direct)...........................174
About Wi-Fi Direct..................... 174
Connecting to Devices using Wi-Fi Direct. . . . . 175
Disconnecting Wi-Fi Direct (Simple AP)
Connection...........................177
Changing the Wi-Fi Direct (Simple AP)
Settings Such as the SSID.................177
Checking the Network Connection Status.......178
Checking the Network Connection Status
from the Control Panel...................178
Printing a Network Connection Report. . . . . . . 179
Printing a Network Status Sheet............ 185
Checking the Network of the Computer
(Windows only)........................185
3
Product Information
Paper Information........................188
Available Paper and Capacities.............188
Unavailable Paper Types..................191
Consumable Products Information............191
Ink Bottle Codes....................... 191
Soware Information......................192
Soware for Printing.................... 192
Soware for Scanning....................196
Soware for Package Creation..............196
Soware for Making Settings.............. 196
Soware for Updating................... 198
Settings Menu List........................199
Maintenance..........................199
Printer Setup..........................200
Network Settings.......................202
Epson Connect Services..................203
Print Status Sheet.......................203
Print Counter..........................204
Customer Research..................... 204
Restore Default Settings..................204
Firmware Update.......................204
Product Specications..................... 205
Printer Specications....................205
Scanner Specications................... 206
Interface Specications...................206
Network Specications...................207
Supportedird Party Services.............208
Dimensions...........................208
Electrical Specications.................. 209
Environmental Specications..............209
System Requirements....................210
Regulatory Information....................210
Standards and Approvals................. 210
Restrictions on Copying..................211
Where to Get Help
Technical Support Web Site..................214
Contacting Epson Support..................214
Before Contacting Epson................. 214
Help for Users in Europe..................214
Help for Users in Taiwan..................214
Help for Users in Australia................215
Help for Users in New Zealand.............215
Help for Users in Singapore............... 216
Help for Users inailand................216
Help for Users in Vietnam................ 217
Help for Users in Indonesia................217
Help for Users in Hong Kong..............220
Help for Users in Malaysia................ 221
Help for Users in India...................221
Help for Users in the Philippines............221
4
Guide to This Manual
Introduction to the Manuals...........................................6
Searching for Information.............................................6
Printing Only the Pages You Need.......................................7
Aboutis Manual..................................................7
Trademarks....................................................... 9
Copyright.........................................................9
Introduction to the Manuals
e following manuals are supplied with your Epson printer. As well as the manuals, check the various types of
help information available from the printer itself or from the Epson soware applications.
Important Safety Instructions (paper manual)
Provides you with instructions to ensure the safe use of this printer.
Start Here (paper manual)
Provides you with information on setting up the printer and installing the soware.
User's Guide (digital manual)
is manual. is manual is available as PDF and Web manuals. Provides overall information and instructions
on using the printer, on network settings when using the printer on a network, and on solving problems.
You can obtain the latest versions of the above manuals with the following methods.
Paper manual
Visit the Epson Europe support website at http://www.epson.eu/support, or the Epson worldwide support
website at http://support.epson.net/.
Digital manual
To view the Web manual, visit the following website, enter the product name, and then go to Support.
http://epson.sn
Searching for Information
e PDF manual allows you to search for information you are looking for by keyword, or jump directly to specic
sections using the bookmarks. is section explains how to use a PDF manual that has been opened in Adobe
Acrobat Reader DC on your computer.
Searching by keyword
Click Edit > Advanced Search. Enter the keyword (text) for information you want to nd in the search window,
and then click Search. Hits are displayed as a list. Click one of the displayed hits to jump to that page.
Jumping directly from bookmarks
Click a title to jump to that page. Click + or > to view the lower level titles in that section. To return to the previous
page, perform the following operation on your keyboard.
Windows: Hold down Alt. and then press .
Guide to This Manual
>
Searching for Information
6
Mac OS: Hold down the command key, and then press .
Printing Only the Pages You Need
You can extract and print only the pages you need. Click Print in the File menu, and then specify the pages you
want to print in Pages in Pages to Print.
To specify a series of pages, enter a hyphen between the start page and the end page.
Example: 20-25
To specify pages that are not in series, divide the pages with commas.
Example: 5, 10, 15
About This Manual
is section explains the meaning of marks and symbols, notes on descriptions, and operating system reference
information used in this manual.
Marks and Symbols
!
Caution:
Instructions that must be followed carefully to avoid bodily injury.
c
Important:
Instructions that must be observed to avoid damage to your equipment.
Note:
Provides complementary and reference information.
Guide to This Manual
>
About This Manual
>
Marks and Symbols
7
Related Information
&Links to related sections.
Notes on Screenshots and Illustrations
Screenshots of the printer driver are from Windows 10 or macOS High Sierra. e content displayed on the
screens varies depending on the model and situation.
Illustrations used in this manual are examples only. Although there may be slight dierences depending on the
model, the method of operation is the same.
Some of the menu items on the LCD screen vary depending on the model and settings.
You can read the QR code using dedicated app.
Operating System References
Windows
In this manual, terms such as "Windows 10", "Windows 8.1", "Windows 8", "Windows 7", "Windows Vista",
"Windows XP", "Windows Server 2019", "Windows Server 2016", "Windows Server 2012 R2", "Windows Server
2012", "Windows Server 2008 R2", "Windows Server 2008", "Windows Server 2003 R2", and "Windows Server
2003" refer to the following operating systems. Additionally, "Windows" is used to refer to all versions.
Microso
®
Windows
®
10 operating system
Microso
®
Windows
®
8.1 operating system
Microso
®
Windows
®
8 operating system
Microso
®
Windows
®
7 operating system
Microso
®
Windows Vista
®
operating system
Microso
®
Windows
®
XP operating system
Microso
®
Windows
®
XP Professional x64 Edition operating system
Microso
®
Windows Server
®
2019 operating system
Microso
®
Windows Server
®
2016 operating system
Microso
®
Windows Server
®
2012 R2 operating system
Microso
®
Windows Server
®
2012 operating system
Microso
®
Windows Server
®
2008 R2 operating system
Microso
®
Windows Server
®
2008 operating system
Microso
®
Windows Server
®
2003 R2 operating system
Microso
®
Windows Server
®
2003 operating system
Mac OS
In this manual, "Mac OS" is used to refer to Mac OS X v10.6.8 or later.
Guide to This Manual
>
About This Manual
>
Operating System References
8
Trademarks
EPSON
®
is a registered trademark, and EPSON EXCEED YOUR VISION or EXCEED YOUR VISION is a
trademark of Seiko Epson Corporation.
Epson Scan 2 soware is based in part on the work of the Independent JPEG Group.
libti
Copyright © 1988-1997 Sam Leer
Copyright © 1991-1997 Silicon Graphics, Inc.
Permission to use, copy, modify, distribute, and sell this soware and its documentation for any purpose is
hereby granted without fee, provided that (i) the above copyright notices and this permission notice appear in
all copies of the soware and related documentation, and (ii) the names of Sam Leer and Silicon Graphics
may not be used in any advertising or publicity relating to the soware without the specic, prior written
permission of Sam Leer and Silicon Graphics.
THE SOFTWARE IS PROVIDED "AS-IS" AND WITHOUT WARRANTY OF ANY KIND, EXPRESS,
IMPLIED OR OTHERWISE, INCLUDING WITHOUT LIMITATION, ANY WARRANTY OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
IN NO EVENT SHALL SAM LEFFLER OR SILICON GRAPHICS BE LIABLE FOR ANY SPECIAL,
INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND, OR ANY DAMAGES
WHATSOEVER RESULTING FROM LOSS OF USE, DATA OR PROFITS, WHETHER OR NOT ADVISED
OF THE POSSIBILITY OF DAMAGE, AND ON ANY THEORY OF LIABILITY, ARISING OUT OF OR IN
CONNECTION WITH THE USE OR PERFORMANCE OF THIS SOFTWARE.
QR Code is a registered trademark of DENSO WAVE INCORPORATED in Japan and other countries.
Microso
®
, Windows
®
, Windows Server
®
, and Windows Vista
®
are registered trademarks of Microso
Corporation.
Apple, Mac, macOS, OS X, Bonjour, Safari, AirPrint, iPad, iPhone, iPod touch, and iTunes are trademarks of
Apple Inc., registered in the U.S. and other countries.
Use of the Works with Apple badge means that an accessory has been designed to work specically with the
technology identied in the badge and has been certied by the developer to meet Apple performance
standards.
Chrome, Google Play, and Android are trademarks of Google LLC.
Adobe and Adobe Reader are either registered trademarks or trademarks of Adobe Systems Incorporated in the
United States and/or other countries.
Firefox is a trademark of the Mozilla Foundation in the U.S. and other countries.
Mopria® and the Mopria® Logo are registered and/or unregistered trademarks and service marks of Mopria
Alliance, Inc. in the United States and other countries. Unauthorized use is strictly prohibited.
General Notice: Other product names used herein are for identication purposes only and may be trademarks
of their respective owners. Epson disclaims any and all rights in those marks.
Copyright
No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any
means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of
Seiko Epson Corporation. No patent liability is assumed with respect to the use of the information contained
herein. Neither is any liability assumed for damages resulting from the use of the information herein. e
Guide to This Manual
>
Copyright
9
information contained herein is designed only for use with this Epson product. Epson is not responsible for any
use of this information as applied to other products.
Neither Seiko Epson Corporation nor its aliates shall be liable to the purchaser of this product or third parties for
damages, losses, costs, or expenses incurred by the purchaser or third parties as a result of accident, misuse, or
abuse of this product or unauthorized modications, repairs, or alterations to this product, or (excluding the U.S.)
failure to strictly comply with Seiko Epson Corporation's operating and maintenance instructions.
Seiko Epson Corporation and its aliates shall not be liable for any damages or problems arising from the use of
any options or any consumable products other than those designated as Original Epson Products or Epson
Approved Products by Seiko Epson Corporation.
Seiko Epson Corporation shall not be held liable for any damage resulting from electromagnetic interference that
occurs from the use of any interface cables other than those designated as Epson Approved Products by Seiko
Epson Corporation.
© 2020 Seiko Epson Corporation
e contents of this manual and the specications of this product are subject to change without notice.
Guide to This Manual
>
Copyright
10
Important Instructions
Safety Instructions................................................. 12
Printer Advisories and Warnings.......................................12
Protecting Your Personal Information................................... 14
Safety Instructions
Read and follow these instructions to ensure safe use of this printer. Make sure you keep this manual for future
reference. Also, be sure to follow all warnings and instructions marked on the printer.
Some of the symbols used on your printer are to ensure safety and proper use of the printer. Visit the following
Web site to learn the meaning of the symbols.
http://support.epson.net/symbols
Use only the power cord supplied with the printer and do not use the cord with any other equipment. Use of
other cords with this printer or the use of the supplied power cord with other equipment may result in re or
electric shock.
Be sure your AC power cord meets the relevant local safety standard.
Never disassemble, modify, or attempt to repair the power cord, plug, printer unit, scanner unit, or options by
yourself, except as specically explained in the printer's manuals.
Unplug the printer and refer servicing to qualied service personnel under the following conditions:
e power cord or plug is damaged; liquid has entered the printer; the printer has been dropped or the casing
damaged; the printer does not operate normally or exhibits a distinct change in performance. Do not adjust
controls that are not covered by the operating instructions.
Place the printer near a wall outlet where the plug can be easily unplugged.
Do not place or store the printer outdoors, near excessive dirt or dust, water, heat sources, or in locations
subject to shocks, vibrations, high temperature or humidity.
Take care not to spill liquid on the printer and not to handle the printer with wet hands.
Keep the printer at least 22 cm away from cardiac pacemakers. Radio waves from this printer may adversely
aect the operation of cardiac pacemakers.
If the LCD screen is damaged, contact your dealer. If the liquid crystal solution gets on your hands, wash them
thoroughly with soap and water. If the liquid crystal solution gets into your eyes, ush them immediately with
water. If discomfort or vision problems remain aer a thorough ushing, see a doctor immediately.
Safety Instructions for Ink
Be careful not to touch any ink when you handle the ink tanks, ink tank caps, and opened ink bottles or ink
bottle caps.
If ink gets on your skin, wash the area thoroughly with soap and water.
If ink gets into your eyes, ush them immediately with water. If discomfort or vision problems continue aer
a thorough ushing, see a doctor immediately.
If ink gets into your mouth, see a doctor right away.
Do not shake an ink bottle too vigorously or subject it to strong impacts as this can cause ink to leak.
Keep ink bottles out of the reach of children. Do not allow children to drink from the ink bottles.
Printer Advisories and Warnings
Read and follow these instructions to avoid damaging the printer or your property. Make sure you keep this
manual for future reference.
Important Instructions
>
Printer Advisories and Warnings
12
Advisories and Warnings for Setting Up the Printer
Do not block or cover the vents and openings in the printer.
Use only the type of power source indicated on the printer's label.
Avoid using outlets on the same circuit as photocopiers or air control systems that regularly switch on and o.
Avoid electrical outlets controlled by wall switches or automatic timers.
Keep the entire computer system away from potential sources of electromagnetic interference, such as
loudspeakers or the base units of cordless telephones.
e power-supply cords should be placed to avoid abrasions, cuts, fraying, crimping, and kinking. Do not place
objects on top of the power-supply cords and do not allow the power-supply cords to be stepped on or run over.
Be particularly careful to keep all the power-supply cords straight at the ends and the points where they enter
and leave the transformer.
If you use an extension cord with the printer, make sure that the total ampere rating of the devices plugged into
the extension cord does not exceed the cord's ampere rating. Also, make sure that the total ampere rating of all
devices plugged into the wall outlet does not exceed the wall outlet's ampere rating.
If you plan to use the printer in Germany, the building installation must be protected by a 10 or 16 amp circuit
breaker to provide adequate short-circuit protection and over-current protection for the printer.
When connecting the printer to a computer or other device with a cable, ensure the correct orientation of the
connectors. Each connector has only one correct orientation. Inserting a connector in the wrong orientation
may damage both devices connected by the cable.
Place the printer on a at, stable surface that extends beyond the base of the printer in all directions. e printer
will not operate properly if it is tilted at an angle.
Allow space above the printer so that you can fully raise the document cover.
Leave enough space in front of the printer for the paper to be fully ejected.
Avoid places subject to rapid changes in temperature and humidity. Also, keep the printer away from direct
sunlight, strong light, or heat sources.
Advisories and Warnings for Using the Printer
Do not insert objects through the slots in the printer.
Do not put your hand inside the printer during printing.
Do not touch the white at cable and ink tubes inside the printer.
Do not use aerosol products that contain ammable gases inside or around the printer. Doing so may cause re.
Do not move the print head by hand; otherwise, you may damage the printer.
Be careful not to trap your ngers when closing the scanner unit.
Do not press too hard on the scanner glass when placing the originals.
Prolonged use of the printer when the ink level is below the lower line could damage the printer. Fill the ink
tank to the upper line while the printer is not operating. To display the correct ink level estimates, reset the ink
level aer lling the tank.
Always turn the printer o using the
P
button. Do not unplug the printer or turn o the power at the outlet
until the
P
light stops ashing.
If you are not going to use the printer for a long period, be sure to unplug the power cord from the electrical
outlet.
Important Instructions
>
Printer Advisories and Warnings
>
Advisories and Warnings for Using the Printer
13
Advisories and Warnings for Using the LCD Screen
e LCD screen may contain a few small bright or dark spots, and because of its features it may have an uneven
brightness. ese are normal and do not indicate that it is damaged in any way.
Only use a dry, so cloth for cleaning. Do not use liquid or chemical cleaners.
e exterior cover of the LCD screen could break if it receives a heavy impact. Contact your dealer if the
screen's surface chips or cracks, and do not touch or attempt to remove the broken pieces.
Advisories and Warnings for Using the Printer with a Wireless
Connection
Radio waves from this printer may negatively aect the operation of medical electronic equipment, causing
them to malfunction. When using this printer inside medical facilities or near medical equipment, follow
directions from the authorized personnel representing the medical facilities, and follow all posted warnings and
directions on the medical equipment.
Radio waves from this printer may negatively aect the operation of automatically controlled devices such as
automatic doors or re alarms, and could lead to accidents due to malfunction. When using this printer near
automatically controlled devices, follow all posted warnings and directions on these devices.
Advisories and Warnings for Transporting or Storing the Printer
When storing or transporting the printer, avoid tilting it, placing it vertically, or turning it upside down;
otherwise ink may leak.
Before transporting the printer, make sure that the print head is in the home (far right) position.
Protecting Your Personal Information
When you give the printer to someone else or dispose of it, erase all the personal information stored in the printer's
memory by selecting Settings > Restore Default Settings > Clear All Data and Settings on the control panel.
Important Instructions
>
Protecting Your Personal Information
14
Part Names and Functions
Part Names and Functions............................................16
Part Names and Functions
ARear paper feeder Loads paper.
BPaper support Supports loaded paper.
CFeeder guard Prevents foreign substance from entering the printer.
Usually keep this guard closed.
DEdge guide Feeds the paper straight into the printer. Slide to the edges of the paper.
EOutput tray Holds the ejected paper.
ADocument cover Blocks external light while scanning.
BScanner glass Place the originals.
CControl panel Allows you to make settings and perform operations on the printer.
DScanner unit Scans placed originals.
Part Names and Functions
>
Part Names and Functions
16
Guide to the Control Panel
Control Panel.....................................................19
Home Screen Conguration.......................................... 19
Entering Characters................................................ 20
Viewing Animations................................................21
Control Panel
ATurns the printer on or o.
Unplug the power cord after checking that the power light is o.
BDisplays the home screen.
CDisplays menus and messages. Use buttons on the control panel to select a menu or to make settings.
DDisplays the solutions when you are in trouble.
EStops the current operation.
FReturns to the previous screen.
GUse the
u
d
l
r
buttons to move the focus to the target, and then press the OK button to open the selected
menu or to make settings.
HApplies to a variety of functions depending on the situation.
IStarts an operation such as printing or copying.
Home Screen Conguration
ADisplays the network connection status. See the following for more details.
“Guide to the Network Icon” on page 20
Guide to the Control Panel
>
Home Screen Conguration
19
B
l
r
When
l
and
r
are displayed, you can scroll right or left by pressing the
l
or
r
button.
CDisplays each menu.
Scan
Allows you to scan documents or photos and save them to a computer.
Copy
Allows you to copy documents.
Quiet Mode
Displays Quiet Mode setting that allows you to reduce the noise the printer makes. However, enabling this may
reduce print speed. Depending on the paper type and print quality settings you selected, there may be no
dierence in the printer's noise level. You can also make this setting from the Settings menu.
Settings > Printer Setup > Quiet Mode
Settings
Allows you to make settings related to maintenance, printer settings, and operations.
Maintenance
Displays the menus recommended to improve the quality of your printouts such as unclogging nozzles by printing
a nozzle check pattern and performing head cleaning, and improving blurring or banding in your printouts by
aligning the print head. You can also make this setting from the Settings menu.
Settings > Maintenance
Wi-Fi Setup
Displays menus that allow you to set up the printer for use on a wireless network. You can also make this setting
from the Settings menu.
Settings > Network Settings > Wi-Fi Setup
DAvaiable buttons are displayed. In this example, you can proceed to the selected menu by pressing the OK button.
Guide to the Network Icon
Wireless (Wi-Fi) network is disabled or the printer is processing a wireless network
connection.
There is a problem with the printer's wireless (Wi-Fi) network connection or the printer
is searching for a wireless (Wi-Fi) network connection.
The printer is connected to a wireless (Wi-Fi) network.
The number of bars indicates the signal strength of the connection. The more bars
there are, the stronger the connection.
The printer is connected to a wireless (Wi-Fi) network in Wi-Fi Direct (Simple AP) mode.
The printer is not connected to a wireless (Wi-Fi) network in Wi-Fi Direct (Simple AP)
mode.
Entering Characters
To enter characters and symbols for network settings from the control panel, use the
u
,
d
,
l
, and
r
buttons and
the soware keyboard on the LCD screen. Press the
u
,
d
,
l
, or
r
button to select a character or function button
Guide to the Control Panel
>
Entering Characters
20
on the keyboard, and then press the OK button. When you have nished entering characters, select OK, and then
press the OK button.
Function button Descriptions
l
r
Moves the cursor to the left or right.
A 1 # Switches the character type. You can enter alphanumerics or symbols.
You can also switch them by using the button.
Enters a space.
Deletes a character to the left (backspace).
OK Enters the selected characters.
Viewing Animations
You can view animations of operating instructions such as loading paper or removing jammed paper on the LCD
screen.
Press button: Displays the help screen. Select How To and then select the items that you want to view.
Select How to at the bottom of the operation screen: Displays the context-sensitive animation.
Guide to the Control Panel
>
Viewing Animations
21
Loading Paper
Paper Handling Precautions.......................................... 23
Paper Size and Type Settings..........................................23
Loading Paper in the Rear Paper Feeder..................................25
Loading Envelopes in the Rear Paper Feeder...............................27
Loading Various Paper.............................................. 29
is screen is not displayed if you have disabled Paper Setup Auto Display. If you disable this feature, you cannot
print from an iPhone, iPad, or iPod touch using AirPrint.
If displayed paper size and type dier from the loaded paper, change the settings for the paper size and paper type,
and then conrm them.
Note:
You can also display the paper size and paper type settings screen by selecting Settings > Printer Setup > Paper Source
Settings > Paper Setting.
Related Information
&“Paper Setup Auto Display:” on page 200
List of Paper Type
To obtain optimum printing results, select the paper type that suits the paper.
Media Name Media Type
Control Panel Printer Driver
Epson Bright White Ink Jet Paper Plain paper Plain paper
Epson Ultra Glossy Photo Paper Ultra Glossy Epson Ultra Glossy
Epson Premium Glossy Photo Paper
Epson Value Glossy Photo Paper
Prem. Glossy Epson Premium Glossy
Epson Premium Semigloss Photo
Paper
Prem. Semigloss Epson Premium Semigloss
Epson Photo Paper Glossy Glossy Photo Paper Glossy
Epson Matte Paper-Heavyweight
Epson Double-Sided Matte Paper
Matte Epson Matte
Epson Photo Quality Ink Jet Paper
Epson Double-sided Photo Quality Ink
Jet Paper
Epson Photo Quality Self Adhesive
Sheets
Photo Quality Ink Jet Epson Photo Quality Ink Jet
Loading Paper
>
Paper Size and Type Settings
>
List of Paper Type
24
Loading Paper in the Rear Paper Feeder
1. Open the feeder guard and pull out the paper support.
2. Slide the edge guides.
3. Load paper at the center of the paper support with the printable side facing up.
c
Important:
Do not load more than the maximum number of sheets specied for the paper. For plain paper, do not load
above the line just under the
d
symbol inside the edge guide.
Load paper short edge rst. However, when you have set the long edge as the width of the user dened size,
load paper long edge rst.
Loading Paper
>
Loading Paper in the Rear Paper Feeder
25
4. Slide the edge guides to the edges of the paper.
5. Tilt the feeder guard until part (A) is not touching the paper.
c
Important:
Do not place objects on the feeder guard. Doing so may prevent paper from feeding.
e feeder guard is designed to stop halfway to prevent paper feed problems. Tilt it until it stops.
6. Select the paper size and paper type.
Note:
For letterhead paper, select Letterhead as the paper type.
For letterhead paper, if you print on paper that is smaller than the setting in the printer driver, the printer may print
beyond the edges of the paper which can lead to ink smears on your printouts and excess ink building up inside the
printer. Make sure you select the correct paper size setting.
2-sided printing and borderless printing are not available for letterhead paper. Also, the print speed may be slower.
Loading Paper
>
Loading Paper in the Rear Paper Feeder
26
7. Slide out the output tray.
Note:
Return the remaining paper to its package. If you leave it in the printer, the paper may curl or the print quality may
decline.
Related Information
&“Paper Size and Type Settings” on page 23
Loading Envelopes in the Rear Paper Feeder
1. Open the feeder guard and pull out the paper support.
2. Slide the edge guides.
Loading Paper
>
Loading Envelopes in the Rear Paper Feeder
27
3. Load envelopes short edge rst at the center of the paper support with the ap facing down.
c
Important:
Do not load more than the maximum number of sheets specied for the envelopes.
4. Slide the edge guides to the edges of the envelopes.
5. Tilt the feeder guard until part (A) is not touching the envelopes.
c
Important:
Do not place objects on the feeder guard. Doing so may prevent paper from feeding.
e feeder guard is designed to stop halfway to prevent paper feed problems. Tilt it until it stops.
6. Select the paper size and paper type.
Loading Paper
>
Loading Envelopes in the Rear Paper Feeder
28
7. Slide out the output tray.
Note:
Return the remaining paper to its package. If you leave it in the printer, the paper may curl or the print quality may
decline.
Related Information
&“Paper Size and Type Settings” on page 23
Loading Various Paper
Loading Pre-punched Paper
Load paper at the center arrow mark of the paper support with the printable side facing up.
Load a single sheet of dened size plain paper with binding holes at the le or right. Adjust the print position of
your le to avoid printing over the holes.
Automatic 2-sided printing is not available for pre-punched paper.
Loading Paper
>
Loading Various Paper
>
Loading Pre-punched Paper
29
Loading Long Papers
When loading paper longer than legal size, store the paper support and the output tray, and then atten the leading
edge of the paper.
Loading Paper
>
Loading Various Paper
>
Loading Long Papers
30
Placing Originals
Placing Originals on the Scanner Glass...................................32
Placing Originals on the Scanner Glass
1. Open the document cover.
2. Remove any dust or stains on the surface of the scanner glass using a so, dry, clean cloth.
Note:
If there is any trash or dirt on the scanner glass, the scanning range may expand to include it, so the image of the
original may be displaced or reduced.
3. Place the original face-down and slide it to the corner mark.
Note:
A range of 1.5 mm from the corner of the scanner glass is not scanned.
4. Close the cover gently.
c
Important:
When placing bulky originals such as books, prevent exterior light from shining directly onto the scanner
glass.
Do not apply too much force to the scanner glass or the document cover. Otherwise, they may be damaged.
Placing Originals
>
Placing Originals on the Scanner Glass
32
5. Remove the originals aer scanning.
Note:
If you leave the originals on the scanner glass for a long time, they may stick to the surface of the glass.
Related Information
&“Scanner Specications” on page 206
Placing Originals
>
Placing Originals on the Scanner Glass
33
Printing
Printing Documents................................................35
Printing on Envelopes...............................................62
Printing Web Pages.................................................62
Printing Using a Cloud Service........................................ 63
Printing Documents
Printing from a Computer - Windows
Printing Using Easy Settings
Note:
Operations may dier depending on the application. See the application's help for details.
1. Load paper in the printer.
“Loading Paper in the Rear Paper Feeder” on page 25
2. Open the le you want to print.
3. Select Print or Print Setup from the File menu.
4. Select your printer.
Printing
>
Printing Documents
>
Printing from a Computer - Windows
35
5. Select Preferences or Properties to access the printer driver window.
6. Change the settings as necessary.
You can see the online help for explanations of the setting items. Right-clicking an item displays Help.
7. Click OK to close the printer driver window.
8. Click Print.
Related Information
&“Available Paper and Capacities” on page 188
&“List of Paper Type” on page 24
Printing
>
Printing Documents
>
Printing from a Computer - Windows
36
Adding Printing Presets for Easy Printing
If you create your own preset of frequently used print settings on the printer driver, you can print easily by
selecting the preset from the list.
1. On the printer driver's Main or More Options tab, set each item (such as Document Size and Paper Type).
2. Click Add/Remove Presets in Printing Presets.
3. Enter a Name and, if necessary, enter a comment.
4. Click Save.
Note:
To delete an added preset, click Add/Remove Presets, select the preset name you want to delete from the list, and then
delete it.
5. Click Print.
e next time you want to print using the same settings, select the registered setting name from Printing Presets,
and click OK.
Related Information
&“Loading Paper in the Rear Paper Feeder” on page 25
&“Printing Using Easy Settings” on page 35
Printing on 2-Sides
You can use either of the following methods to print on both sides of the paper.
Automatic 2-sided printing
Printing
>
Printing Documents
>
Printing from a Computer - Windows
37
Manual 2-sided printing
When the printer has nished printing the rst side, ip the paper over to print on the other side.
Note:
is feature is not available for borderless printing.
If you do not use paper that is suitable for 2-sided printing, the print quality may decline and paper jams may occur.
“Paper for 2-Sided Printing” on page 190
Depending on the paper and the data, ink may bleed through to the other side of the paper.
You cannot perform manual 2-sided printing unless EPSON Status Monitor 3 is enabled. If EPSON Status Monitor 3 is
disabled, access the printer driver window, click Extended Settings on the Maintenance tab, and then select Enable
EPSON Status Monitor 3.
However, it may not be available when the printer is accessed over a network or is used as a shared printer.
1. On the printer driver's Main tab, select the method of 2-Sided Printing.
2. Click Settings, make the appropriate settings, and then click OK.
3. Click Print Density, make the appropriate settings, and then click OK.
When setting Print Density, you can adjust print density according to the document type.
Note:
is setting is not available when you select manual 2-sided printing.
Printing may be slow depending on the combination of options selected for Print Density in the Select Document
Type window and for Quality on the Main tab.
4. Set the other items on the Main and More Options tabs as necessary, and then click OK.
5. Click Print.
For manual 2-sided printing, when the rst side has nished printing, a pop-up window is displayed on the
computer. Follow the on-screen instructions.
Related Information
&“Available Paper and Capacities” on page 188
&“Loading Paper in the Rear Paper Feeder” on page 25
&“Printing Using Easy Settings” on page 35
Printing
>
Printing Documents
>
Printing from a Computer - Windows
38
Printing a Booklet
You can also print a booklet that can be created by re-ordering the pages and folding the printout.
Note:
is feature is not available with borderless printing.
If you do not use paper that is suitable for 2-sided printing, the print quality may decline and paper jams may occur.
“Paper for 2-Sided Printing” on page 190
Depending on the paper and the data, ink may bleed through to the other side of the paper.
You cannot perform manual 2-sided printing unless EPSON Status Monitor 3 is enabled. If EPSON Status Monitor 3 is
disabled, access the printer driver window, click Extended Settings on the Maintenance tab, and then select Enable
EPSON Status Monitor 3.
However, it may not be available when the printer is accessed over a network or is used as a shared printer.
1. On the printer driver's Main tab, select the type of long-edge binding you want to use from 2-Sided Printing.
2. Click Settings, select Booklet, and then select Center Binding or Side Binding.
Center Binding: Use this method when printing a small number of pages that can be stacked and easily
folded in half.
Side Binding. Use this method when printing one sheet (four pages) at a time, folding each in half, and then
putting them together in one volume.
3. Click OK.
4. When printing data that has a lot of photos and images, click Print Density, and then make the appropriate
settings, and then click OK.
When setting Print Density, you can adjust print density according to the document type.
Note:
Printing may be slow depending on the combination of options selected for Select Document Type in the Print Density
Adjustment window and for Quality on the Main tab.
5. Set the other items on the Main and More Options tabs as necessary, and then click OK.
6. Click Print.
Printing
>
Printing Documents
>
Printing from a Computer - Windows
39
Related Information
&“Available Paper and Capacities” on page 188
&“Loading Paper in the Rear Paper Feeder” on page 25
&“Printing Using Easy Settings” on page 35
Printing Several Pages on One Sheet
You can print several pages of data on a single sheet of paper.
Note:
is feature is not available with borderless printing.
1. On the printer driver's Main tab, select 2-Up, 4-Up, 6-Up, 8-Up, 9-Up, or 16-Up as the Multi-Page setting.
2. Click Layout Order, make the appropriate settings, and then click OK.
3. Set the other items on the Main and More Options tabs as necessary, and then click OK.
4. Click Print.
Related Information
&“Loading Paper in the Rear Paper Feeder” on page 25
&“Printing Using Easy Settings” on page 35
Printing
>
Printing Documents
>
Printing from a Computer - Windows
40
Printing to Fit the Paper Size
Select the paper size you loaded in the printer as the Destination Paper Size setting.
Note:
is feature is not available with borderless printing.
1. On the printer driver's More Options tab, make the following settings.
Document Size: Select the size of the paper you set in the application setting.
Output Paper: Select the paper size you loaded in the printer.
Fit to Page is automatically selected.
Note:
Click Center to print the reduced image in the middle of the paper.
2. Set the other items on the Main and More Options tabs as necessary, and then click OK.
3. Click Print.
Related Information
&“Loading Paper in the Rear Paper Feeder” on page 25
&“Printing Using Easy Settings” on page 35
Printing
>
Printing Documents
>
Printing from a Computer - Windows
41
Printing a Reduced or Enlarged Document at any Magnication
You can reduce or enlarge the size of a document by a specic percentage.
Note:
is feature is not available with borderless printing.
1. On the printer driver's More Options tab, select the document size from the Document Size setting.
2. Select the paper size you want to print on from the Output Paper setting.
3. Select Reduce/Enlarge Document, Zoom to, and then enter a percentage.
4. Set the other items on the Main and More Options tabs as necessary, and then click OK.
5. Click Print.
Related Information
&“Loading Paper in the Rear Paper Feeder” on page 25
&“Printing Using Easy Settings” on page 35
Printing One Image on Multiple Sheets for Enlargement (Creating a Poster)
is feature allows you to print one image on multiple sheets of paper. You can create a larger poster by taping
them together.
Printing
>
Printing Documents
>
Printing from a Computer - Windows
42
1. On the printer driver's Main tab, select 2x1 Poster, 2x2 Poster, 3x3 Poster, or 4x4 Poster as the Multi-Page
setting.
2. Click Settings, make the appropriate settings, and then click OK.
Note:
Print Cutting Guides allows you to print a cutting guide.
3. Set the other items on the Main and More Options tabs as necessary, and then click OK.
4. Click Print.
Related Information
&“Loading Paper in the Rear Paper Feeder” on page 25
&“Printing Using Easy Settings” on page 35
Making Posters Using Overlapping Alignment Marks
Here is an example of how to make a poster when 2x2 Poster is selected, and Overlapping Alignment Marks is
selected in Print Cutting Guides.
Printing
>
Printing Documents
>
Printing from a Computer - Windows
43
1. Prepare Sheet 1 and Sheet 2. Cut o the margins of Sheet 1 along the vertical blue line through the center of
the top and bottom cross marks.
2. Place the edge of Sheet 1 on top of Sheet 2 and align the cross marks, then temporarily tape the two sheets
together from the back.
Printing
>
Printing Documents
>
Printing from a Computer - Windows
44
3. Cut the taped sheets in two along the vertical red line through the alignment markers (this time, the line to the
le of the cross marks).
4. Tape the sheets together from the back.
5. Repeat steps 1 to 4 to tape Sheet 3 and Sheet 4 together.
Printing
>
Printing Documents
>
Printing from a Computer - Windows
45
6. Cut o the margins of Sheet 1 and Sheet 2 along the horizontal blue line through the center of the le and right
side cross marks.
7. Place the edge of Sheet 1 and Sheet 2 on top of Sheet 3 and Sheet 4 and align the cross marks, and then
temporarily tape them together from the back.
Printing
>
Printing Documents
>
Printing from a Computer - Windows
46
8. Cut the taped sheets in two along the horizontal red line through the alignment markers (this time, the line
above the cross marks).
9. Tape the sheets together from the back.
Printing
>
Printing Documents
>
Printing from a Computer - Windows
47
10. Cut o the remaining margins along the outer guide.
Printing with a Header and Footer
You can print information such as a user name and printing date in headers or footers.
1. On the printer driver's More Options tab, click Watermark Features, and then select Header/Footer.
Printing
>
Printing Documents
>
Printing from a Computer - Windows
48
2. Settings, and then select the items you want to print and then click OK.
Note:
To specify the rst page number, select Page Number from the position you want to print in the header or footer, and
then select the number in Starting number.
If you want to print text in the header or footer, select the position you want to print, and then select Text. Enter the
text you want to print in the text input eld.
3. Set the other items on the Main and More Options tabs as necessary, and then click OK.
4. Click Print.
Related Information
&“Loading Paper in the Rear Paper Feeder” on page 25
&“Printing Using Easy Settings” on page 35
Printing a Watermark
You can print a watermark such as "Condential" or an anti-copy pattern on your printouts. If you print with an
anti-copy pattern, the hidden letters appear when photocopied in order to distinguish the original from the copies.
Anti-Copy Pattern is available under the following conditions:
Paper Type: Plain paper, Letterhead
Borderless: Not selected
Quality: Standard
2-Sided Printing: O, Manual (Long-edge binding), or Manual (Short-edge binding)
Color Correction: Automatic
Short Grain Paper: Not selected
Note:
You can also add your own watermark or anti-copy pattern.
1. On the printer driver's More Options tab, click Watermark Features, and then select Anti-Copy Pattern or
Watermark.
2. Click Settings to change details such as the size, density, or position of the pattern or the mark.
3. Set the other items on the Main and More Options tabs as necessary, and then click OK.
4. Click Print.
Printing
>
Printing Documents
>
Printing from a Computer - Windows
49
Related Information
&“Loading Paper in the Rear Paper Feeder” on page 25
&“Printing Using Easy Settings” on page 35
Printing Multiple Files Together
Job Arranger Lite allows you to combine several les created by dierent applications and print them as a single
print job. You can specify the print settings for combined les, such as multi-page layout, and 2-sided printing.
1. On the printer driver's Main tab, select Job Arranger Lite.
2. Click Print.
When you start printing, the Job Arranger Lite window is displayed.
3. With the Job Arranger Lite window opened, open the le that you want to combine with the current le, and
then repeat the above steps.
4. When you select a print job added to Print Project Lite in the Job Arranger Lite window, you can edit the page
layout.
5. Click Print from the File menu to start printing.
Note:
If you close the Job Arranger Lite window before adding all the print data to the Print Project, the print job you are
currently working on is canceled. Click Save from the File menu to save the current job. e extension of the saved les
is "ecl".
To open a Print Project, click Job Arranger Lite on the printer driver's Maintenance tab to open the Job Arranger Lite
window. Next, select Open from the File menu to select the le.
Related Information
&“Loading Paper in the Rear Paper Feeder” on page 25
&“Printing Using Easy Settings” on page 35
Printing
>
Printing Documents
>
Printing from a Computer - Windows
50
Printing Using the Color Universal Print Feature
You can enhance the visibility of texts and images in printouts.
Color Universal Print is only available when the following settings are selected.
Paper Type: Plain paper, Letterhead
Quality: Standard or a higher quality
Color: Color
Applications: Microso® Oce 2007 or later
Text Size: 96 pts or smaller
1. On the printer driver's More Options tab, click Image Options in the Color Correction setting.
2. Select an option from the Color Universal Print setting.
3. Enhancement Options to make further settings.
4. Set the other items on the Main and More Options tabs as necessary, and then click OK.
5. Click Print.
Note:
Certain characters may be altered by patterns, such as "+" appearing as "±".
Application-specic patterns and underlines may alter content printed using these settings.
Print quality may decrease in photos and other images when using Color Universal Print settings.
Printing is slower when using Color Universal Print settings.
Related Information
&“Loading Paper in the Rear Paper Feeder” on page 25
&“Printing Using Easy Settings” on page 35
Adjusting the Print Color
You can adjust the colors used in the print job. ese adjustments are not applied to the original data.
Printing
>
Printing Documents
>
Printing from a Computer - Windows
51
PhotoEnhance produces sharper images and more vivid colors by automatically adjusting the contrast, saturation,
and brightness of the original image data.
Note:
PhotoEnhance adjusts the color by analyzing the location of the subject. erefore, if you have changed the location of the
subject by reducing, enlarging, cropping, or rotating the image, the color may change unexpectedly. Selecting the borderless
setting also changes the location of the subject resulting in changes in color. If the image is out of focus, the tone may be
unnatural. If the color is changed or becomes unnatural, print in a mode other than PhotoEnhance.
1. On the printer driver's More Options tab, select the method of color correction from the Color Correction
setting.
Automatic: is setting automatically adjusts the tone to match the paper type and print quality settings.
Custom: Click Advanced, you can make your own settings.
2. Set the other items on the Main and More Options tabs as necessary, and then click OK.
3. Click Print.
Related Information
&“Loading Paper in the Rear Paper Feeder” on page 25
&“Printing Using Easy Settings” on page 35
Printing to Emphasize Thin Lines
You can thicken thin lines that are too thin to print.
1. On the printer driver's More Options tab, click Image Options in the Color Correction setting.
2. Select Emphasize in Lines.
3. Set the other items on the Main and More Options tabs as necessary, and then click OK.
4. Click Print.
Related Information
&“Loading Paper in the Rear Paper Feeder” on page 25
&“Printing Using Easy Settings” on page 35
Printing
>
Printing Documents
>
Printing from a Computer - Windows
52
Printing Clear Bar Codes
You can print a bar code clearly and make it easy to scan. Only enable this feature if the bar code you printed
cannot be scanned.
You can use this feature under the following conditions.
Paper Type: Plain paper, Letterhead, or Envelope
Quality: Standard
1. On the printer driver's Maintenance tab, click Extended Settings, and then select Barcode mode.
2. Set the other items on the Main and More Options tabs as necessary, and then click OK.
3. Click Print.
Note:
Deblurring may not always be possible depending on the circumstances.
Related Information
&“Loading Paper in the Rear Paper Feeder” on page 25
&“Printing Using Easy Settings” on page 35
Printing from a Computer - Mac OS
Printing Using Easy Settings
Note:
Operations and screens dier depending on the application. See the application's help for details.
1. Load paper in the printer .
2. Open the le you want to print.
Printing
>
Printing Documents
>
Printing from a Computer - Mac OS
53
3. Select Print from the File menu or another command to access the print dialog.
If necessary, click Show Details or
d
to expand the print window.
4. Select your printer.
5. Select Print Settings from the pop-up menu.
6. Change the settings as necessary.
7. Click Print.
Related Information
&“Available Paper and Capacities” on page 188
&“List of Paper Type” on page 24
Printing
>
Printing Documents
>
Printing from a Computer - Mac OS
54
Adding Printing Presets for Easy Printing
If you create your own preset of frequently used print settings on the printer driver, you can print easily by
selecting the preset from the list.
1. Set each item such as Print Settings and Layout (Paper Size, Media Type, and so on).
2. Click Presets to save the current settings as a preset.
3. Click OK.
Note:
To delete an added preset, click Presets > Show Presets, select the preset name you want to delete from the list, and then
delete it.
4. Click Print.
e next time you want to print using the same settings, select the registered preset name from the Presets.
Related Information
&“Loading Paper in the Rear Paper Feeder” on page 25
&“Printing Using Easy Settings” on page 53
Printing on 2-Sides
You can print on both sides of the paper.
Printing
>
Printing Documents
>
Printing from a Computer - Mac OS
55
Note:
is feature is not available with borderless printing.
If you do not use paper that is suitable for 2-sided printing, the print quality may decline and paper jams may occur.
“Paper for 2-Sided Printing” on page 190
Depending on the paper and the data, ink may bleed through to the other side of the paper.
1. Select Two-sided Printing Settings from the pop-up menu.
2. Select the bindings in Two-sided Printing.
3. Select the type of original in Document Type.
Note:
Printing may be slow depending on the Document Type setting.
If you are printing high-density data such as photos or graphs, select Tex t & P hoto s or Te xt & Gr aphic s as the
Document Type setting. If scung occurs or the image bleeds through to the reverse side, adjust the print density
and ink drying time by clicking the arrow mark next to Adjustments.
4. Set the other items as necessary.
5. Click Print.
Related Information
&“Available Paper and Capacities” on page 188
&“Loading Paper in the Rear Paper Feeder” on page 25
&“Printing Using Easy Settings” on page 53
Printing Several Pages on One Sheet
You can print several pages of data on a single sheet of paper.
1. Select Layout from the pop-up menu.
Printing
>
Printing Documents
>
Printing from a Computer - Mac OS
56
2. Set the number of pages in Pages per Sheet, the Layout Direction (page order), and Border.
3. Set the other items as necessary.
4. Click Print.
Related Information
&“Loading Paper in the Rear Paper Feeder” on page 25
&“Printing Using Easy Settings” on page 53
Printing to Fit the Paper Size
Select the paper size you loaded in the printer as the Destination Paper Size setting.
1. Select the size of the paper you set in the application as the Paper Size setting.
2. Select Paper Handling from the pop-up menu.
3. Select Scale to t paper size.
4. Select the paper size you loaded in the printer as the Destination Paper Size setting.
5. Set the other items as necessary.
6. Click Print.
Related Information
&“Loading Paper in the Rear Paper Feeder” on page 25
&“Printing Using Easy Settings” on page 53
Printing
>
Printing Documents
>
Printing from a Computer - Mac OS
57
Printing a Reduced or Enlarged Document at any Magnication
You can reduce or enlarge the size of a document by a specic percentage.
1. Select Print from the File menu or another command to access the print dialog.
2. Select Page Setup from the File menu of the application.
3. Select Printer, Paper Size, enter percentage in Scale, and then click OK.
Note:
Select the paper size you set in the application as the Paper Size setting.
4. Set the other items as necessary.
5. Click Print.
Related Information
&“Loading Paper in the Rear Paper Feeder” on page 25
&“Printing Using Easy Settings” on page 53
Adjusting the Print Color
You can adjust the colors used in the print job. ese adjustments are not applied to the original data.
PhotoEnhance produces sharper images and more vivid colors by automatically adjusting the contrast, saturation,
and brightness of the original image data.
Printing
>
Printing Documents
>
Printing from a Computer - Mac OS
58
Note:
PhotoEnhance adjusts the color by analyzing the location of the subject. erefore, if you have changed the location of the
subject by reducing, enlarging, cropping, or rotating the image, the color may change unexpectedly. Selecting the borderless
setting also changes the location of the subject resulting in changes in color. If the image is out of focus, the tone may be
unnatural. If the color is changed or becomes unnatural, print in a mode other than PhotoEnhance.
1. Select Color Matching from the pop-up menu, and then select EPSON Color Controls.
2. Select Color Options from the pop-up menu, and then select one of the available options.
3. Click the arrow next to Advanced Settings and make the appropriate settings.
4. Set the other items as necessary.
5. Click Print.
Related Information
&“Loading Paper in the Rear Paper Feeder” on page 25
&“Printing Using Easy Settings” on page 53
Printing Documents from Smart Devices (iOS)
You can print documents from a smart device such as a smartphone or tablet.
Printing Documents Using Epson Smart Panel
Note:
Operations may dier depending on the device.
1. If Epson Smart Panel is not installed, install it.
“Application for Easily Operating the Printer from a Smart device (Epson Smart Panel)” on page 195
2. Start Epson Smart Panel.
3. Select the print document menu on the home screen.
4. Select the document you want to print.
5. Start printing.
Printing
>
Printing Documents
>
Printing Documents from Smart Devices (iOS)
59
Printing Documents Using AirPrint
AirPrint enables instant wireless printing from iPhone, iPad, iPod touch, and Mac without the need to install
drivers or download soware.
Note:
If you disabled paper conguration messages on your printer control panel, you cannot use AirPrint. See the link below to
enable the messages, if necessary.
1. Set up your printer for wireless printing. See the link below.
http://epson.sn
2. Connect your Apple device to the same wireless network that your printer is using.
3. Print from your device to your printer.
Note:
For details, see the AirPrint page on the Apple website.
Related Information
&“Cannot Print Even ough a Connection has been Established (iOS)” on page 124
Printing Documents from Smart Devices (Android)
You can print documents from a smart device such as a smartphone or tablet.
Printing Documents Using Epson Smart Panel
Note:
Operations may dier depending on the device.
1. If Epson Smart Panel is not installed, install it.
“Application for Easily Operating the Printer from a Smart device (Epson Smart Panel)” on page 195
2. Start Epson Smart Panel.
3. Select the print document menu on the home screen.
4. Select the document you want to print.
Printing
>
Printing Documents
>
Printing Documents from Smart Devices (Android)
60
5. Start printing.
Printing Documents Using Epson Print Enabler
Note:
Operations may dier depending on the device.
1. Install the Epson Print Enabler plug-in from Google Play.
2. Go to Settings on your Android device, select Printing, and then enable Epson Print Enabler.
3. From an Android application such as Chrome, tap the menu icon and print whatever is on the screen.
Note:
If you do not see your printer, tap All Printers and select your printer.
Printing Using Mopria Print Service
Mopria Print Service enables instant wireless printing from Android smart phones or tablets.
1. Install Mopria Print Service from Google Play.
2. Load paper in the printer.
3. Set up your printer for wireless printing. See the link below.
http://epson.sn
4. Connect your Android device to the same wireless network that your printer is using.
5. Print from your device to your printer.
Note:
For more details, access the Mopria Web site at https://mopria.org.
Related Information
&“Loading Paper in the Rear Paper Feeder” on page 25
Printing
>
Printing Documents
>
Printing Documents from Smart Devices (Android)
61
Printing on Envelopes
Printing on Envelopes from a Computer (Windows)
1. Load envelopes in the printer.
“Loading Envelopes in the Rear Paper Feeder” on page 27
2. Open the le you want to print.
3. Access the printer driver window.
4. Select the envelope size from Document Size on the Main tab, and then select Envelope from Paper Type.
5. Set the other items on the Main and More Options tabs as necessary, and then click OK.
6. Click Print.
Printing on Envelopes from a Computer (Mac OS)
1. Load envelopes in the printer.
“Loading Envelopes in the Rear Paper Feeder” on page 27
2. Open the le you want to print.
3. Select Print from the File menu or another command to access the print dialog.
4. Select the size as the Paper Size setting.
5. Select Print Settings from the pop-up menu.
6. Select Envelope as the Media Type setting.
7. Set the other items as necessary.
8. Click Print.
Printing Web Pages
Printing Web Pages from a Computer
Epson Photo+ allows you to display web pages, crop the specied area, and then edit and print them. See the
applications help for details.
Printing
>
Printing Web Pages
>
Printing Web Pages from a Computer
62
Printing Web Pages from Smart Devices
Note:
Operations may dier depending on the device.
1. Set up your printer for wireless printing.
2. If Epson Smart Panel is not installed, install it.
“Application for Easily Operating the Printer from a Smart device (Epson Smart Panel)” on page 195
3. Connect your smart device to the same wireless network as your printer.
4. Open the web page you want to print in your web browser app.
5. Tap Share from the menu of the web browser application.
6. Select Smart Panel.
7. Tap Print.
Printing Using a Cloud Service
By using Epson Connect service available on the Internet, you can print from your smartphone, tablet PC, or
laptop, anytime and practically anywhere. To use this service, you need to register the user and the printer in
Epson Connect.
e features available on the Internet are as follows.
Printing
>
Printing Using a Cloud Service
63
Email Print
When you send an email with attachments such as documents or images to an email address assigned to the
printer, you can print that email and the attachments from remote locations such as your home or oce printer.
Epson iPrint
is Application is for iOS and Android, and allows you to print or scan from a smartphone or tablet. You can
print documents, images, and web sites by sending them directly to a printer on the same wireless LAN.
Remote Print Driver
is is a shared driver supported by Remote Print Driver. When printing using a printer in a remote location,
you can print by changing the printer on the usual applications window.
See the Epson Connect web portal for details on how to setup or print.
https://www.epsonconnect.com/
http://www.epsonconnect.eu (Europe only)
Registering to Epson Connect Service from the Control Panel
Follow the steps below to register the printer.
1. Select Settings on the control panel.
To select an item, use the
u
d
l
r
buttons, and then press the OK button.
2. Select Epson Connect Services > Register/Delete to print the registration sheet.
3. Follow the instructions on the registration sheet to register the printer.
Printing
>
Printing Using a Cloud Service
>
Registering to Epson Connect Service from the Control Panel
64
Copying
Available Copying Methods...........................................66
Menu Options for Copying...........................................72
Available Copying Methods
Place the originals on the scanner glass, and then select the Copy menu on the home screen.
Copying Originals
is section explains how to use the Copy menu on the control panel to copy originals.
1. Load paper in the printer.
“Loading Paper in the Rear Paper Feeder” on page 25
2. Place the originals.
“Placing Originals on the Scanner Glass” on page 32
3. Select Copy on the home screen.
To select an item, use the
u
d
l
r
buttons, and then press the OK button.
4. Set the number of copies.
5. Select color copy or monochrome copy.
Copying
>
Available Copying Methods
>
Copying Originals
66
6. Press the OK button to display and check the print settings, and then change the settings as necessary.
To change the settings, press the
d
button, specify the setting menu using the
u
d
buttons, and then change
the settings using the
l
r
buttons. When you have nished, press the OK button.
7. Press the
x
button.
Copying on 2-Sides
Copy multiple originals on both sides of the paper.
1. Place the originals.
“Placing Originals on the Scanner Glass” on page 32
2. Select Copy on the home screen.
To select an item, use the
u
d
l
r
buttons, and then press the OK button.
3. Set the number of copies.
4. Select color copy or monochrome copy.
5. Press the OK button, and then press the
d
button.
6. Select 2-Sided using the
u
d
buttons, and then press the
r
button.
7. Select1→2-Sided.
8. Specify the orientation of the original and the binding position, and then press the OK button.
Copying
>
Available Copying Methods
>
Copying on 2-Sides
67
9. Press the
x
button.
Copying by Enlarging or Reducing
You can copy originals at a specied magnication.
1. Place the originals.
“Placing Originals on the Scanner Glass” on page 32
2. Select Copy on the home screen.
To select an item, use the
u
d
l
r
buttons, and then press the OK button.
3. Set the number of copies.
4. Select color copy or monochrome copy.
5. Press the OK button, and then press the
d
button.
6. Specify Reduce/Enlarge using the
u
d
buttons, and then change the magnication using the
l
r
buttons.
Note:
If you want to copy by reducing or enlarging the size of a document by a specic percentage, select Custom as the
Reduce/Enlarge setting, press the
d
button, and then press the
l
r
button to specify a percentage. You can change the
percentage in increments of 10% by holding down the
l
r
buttons.
7. Press the OK button, and then press the
x
button.
Copying Multiple Originals onto One Sheet
You can copy the multiple originals onto a single sheet.
Copying
>
Available Copying Methods
>
Copying Multiple Originals onto One Sheet
68
1. Select Copy on the home screen.
To select an item, use the
u
d
l
r
buttons, and then press the OK button.
2. Set the number of copies.
3. Select color copy or monochrome copy.
4. Press the OK button, and then press the
d
button.
5. Select Multi-Page using the
u
d
buttons, and then press the
r
button.
6. Select 2-up.
7. Specify the layout order and the orientation of the original, and then press the OK button.
8. Place the rst page of the original, and then press the
x
button.
Portrait originals
Copying
>
Available Copying Methods
>
Copying Multiple Originals onto One Sheet
69
Landscape originals
9. Place the second page of the original, and then press the
x
button.
Copying ID card
Scans both sides of an ID card and copies onto one side of A4 size paper.
1. Select Copy on the home screen.
To select an item, use the
u
d
l
r
buttons, and then press the OK button.
2. Set the number of copies.
3. Select color copy or monochrome copy.
4. Press the OK button, and then press the
d
button.
5. Select ID Card Copy using the
u
d
buttons, and then select On.
6. Press the OK button, and then press the
x
button.
Copying
>
Available Copying Methods
>
Copying ID card
70
7. Place the original face-down and slide it to the corner mark.
Place an ID card 5 mm away from the corner mark of the scanner glass.
8. Place the back of the original face down, slide it to the corner mark, and then press the
x
button.
Copying Without Margins
Copies without margins around the edges. e image is enlarged a little to remove margins from the edges of the
paper.
1. Place the original on the scanner glass.
“Placing Originals on the Scanner Glass” on page 32
2. Select Copy on the home screen.
To select an item, use the
u
d
l
r
buttons, and then press the OK button.
3. Set the number of copies.
4. Select color copy or monochrome copy.
Copying
>
Available Copying Methods
>
Copying Without Margins
71
5. Press the OK button, and then press the
d
button.
6. Select Borderless Copy using the
u
d
buttons, and then press the
r
button.
7. Select On.
8. Specify the Expansion.
9. Press the OK button, and then press the
x
button.
Menu Options for Copying
Available items vary depending on the menu you selected.
Number of Copies:
Set the number of copies.
B&W:
Copies the original in black and white (monochrome).
Color:
Copies the original in color.
2-Sided:
Select 2-sided layout.
1→1-Sided
Copies one side of an original onto a single side of paper.
1→2-Sided
Copies two single-sided originals onto both sides of a single sheet of paper. Select the orientation
of your original and the binding position of the paper.
Density:
Increase the level of density when the copying results are faint. Decrease the level of density when ink
smears.
Paper Setting:
Select the paper size and the paper type you loaded.
Reduce/Enlarge:
Enlarges or reduces the originals.
Actual Size
Copies at 100 % magnication.
Copying
>
Menu Options for Copying
72
Auto Fit
Detects the scan area and automatically enlarges or reduces the original to t to the paper size you
selected. When there are white margins around the original, the white margins from the corner
mark of the scanner glass are detected as the scan area, but the margins at the opposite side may be
cropped.
Custom
Select to specify the magnication to enlarge or reduce the original.
Custom Size:
Species the magnication used to enlarge or reduce the original within a range of 25 to 400%.
Original Size:
Select the size of your original. When copying non-standard size originals, select the size closest to
your original.
Multi-Page:
Select the copy layout.
Single Page
Copies a single-sided original onto a single sheet.
2-up
Copies two single-sided originals onto a single sheet in 2-up layout. Select the layout order and the
orientation of your original.
Quality:
Select the quality for copying. Selecting High provides higher quality printing, but the printing speed
may be slower.
ID Card Copy:
Scans both sides of an ID card and copies onto one side of a paper.
Borderless Copy:
Copies without margins around the edges. e image is enlarged a little to remove margins from the
edges of the paper. Select how much to enlarge in the Expansion setting.
Copying
>
Menu Options for Copying
73
Scanning
Basic Information on Scanning........................................75
Scanning Originals to a Computer......................................77
Scanning Originals Using WSD........................................79
Scanning Originals to a Smart Device....................................82
Advanced Scanning.................................................82
Basic Information on Scanning
What is a "Scan"?
A "scan" is the process of converting the optical information of paper data (such as documents, magazine clippings,
photos, handwritten illustrations, and so on) into digital image data.
You can save scanned data as a digital image such as a JPEG or PDF.
You can then print the image, send it by email, and so on.
Scanning Uses
You can use scanning in a variety of ways to make your life more convenient.
By scanning a paper document and turning it into digital data, you can read it on a computer or a smart device.
By scanning tickets or yers into digital data, you can dispose of the originals and reduce clutter.
By scanning important documents, you can back them up to cloud services or another storage medium, just in
case they get lost.
You can send the scanned photos or documents to friends by email.
By scanning hand-drawn illustrations and so on, you can share them on social media at a much higher quality
than by just taking a photo on your smart device.
By scanning your favorite pages from newspapers or magazines, you can save them and dispose of the originals.
Available Scanning Methods
You can use any of the following methods to scan using this printer.
Scanning to a Computer
ere are two methods of scanning originals to a computer; scanning using the printer’s control panel, and
scanning from the computer.
Scanning
>
Basic Information on Scanning
>
Available Scanning Methods
75
You can scan easily from the control panel.
Use the scanning application Epson ScanSmart to scan from the computer. You can edit images aer scanning.
Scanning Using WSD
You can save the scanned image to a computer connected to the printer, using WSD feature.
If you are using the Windows 7/Windows Vista, you need to make WSD settings on your computer before
scanning.
Scanning Directly from Smart Devices
You can save scanned images directly to a smart device such as a smart phone or tablet by using the Epson Smart
Panel application on the smart device.
Recommended File Formats to Suit Your Purpose
Generally speaking, the JPEG format is suitable for photos while the PDF format is suitable for documents.
See the following descriptions to choose the best format for what you want to do.
Scanning
>
Basic Information on Scanning
>
Recommended File Formats to Suit Your Purpose
76
File Format Description
JPEG (.jpg) A le format that allows you to compress the data to be saved. If the compression ratio
is high, the image quality declines, and you cannot convert the image back to the
original quality.
This is the standard image format for digital cameras. This format is suitable for images
that have many colors.
PDF (.pdf) A general le format that can be used across dierent operating systems and provides
the same level of screen display and print result.
You can view PDF les using dedicated PDF reading software or in Web browsers.
Recommended Resolutions to Suit Your Purpose
Resolution indicates the number of pixels (smallest area of an image) for each inch (25.4 mm), and is measured in
dpi (dots per inch). e advantage of increasing the resolution is that the details in the image become ne.
However, it can also have the following disadvantages.
e le size becomes large
(When you double the resolution, the le size becomes about four times larger.)
Scanning, saving, and reading the image takes a long time
e image becomes too large to t the display or print on the paper
See the table and set the appropriate resolution for the purpose of your scanned image.
Purpose Resolution (Reference)
Displaying on a computer
Sending by email
Up to 200 dpi
Printing using a printer 200 to 300 dpi
Scanning Originals to a Computer
ere are two methods of scanning originals to a computer; scanning using the printer’s control panel, and
scanning from the computer.
Scanning
>
Scanning Originals to a Computer
77
Scanning from the Control Panel
Note:
To use this feature, make sure the following applications are installed on your computer.
Epson ScanSmart (Windows 7 or later, or OS X El Capitan or later)
Epson Event Manager (Windows Vista/Windows XP, or OS X Yosemite/OS X Mavericks/OS X Mountain Lion/Mac OS
X v10.7.x/Mac OS X v10.6.8)
Epson Scan 2 (application required to use the scanner feature)
See the following to check for installed applications.
Windows 10: Click the start button, and then check the Epson Soware folder > Epson ScanSmart, and the EPSON folder
> Epson Scan 2.
Windows 8.1/Windows 8: Enter the application name in the search charm, and then check the displayed icon.
Windows 7: Click the start button, and then select All Programs. Next, check the Epson Soware folder > Epson
ScanSmart, and the EPSON folder > Epson Scan 2.
Windows Vista/Windows XP: Click the start button, and then select All Programs or Programs. Next, check the Epson
Soware folder > Epson Event Manager, and the EPSON folder > Epson Scan 2.
Mac OS: Select Go > Applications > Epson Soware.
1. Place the originals.
“Placing Originals on the Scanner Glass” on page 32
2. Select Scan on the control panel.
To select an item, use the
u
d
l
r
buttons, and then press the OK button.
3. Select how to save the scanned image to a computer.
Preview on Computer (Windows 7 or later, or OS X El Capitan or later): Previews the scanned image on a
computer before saving images.
To Computer (JPEG): Saves the scanned image in JPEG format.
To Computer (PDF): Saves the scanned image in PDF format.
4. Select a computer on which to save the scanned images.
Scanning
>
Scanning Originals to a Computer
>
Scanning from the Control Panel
78
5. Press the
x
button.
When using Windows 7 or later, or OS X El Capitan or later: Epson ScanSmart automatically starts on your
computer, and scanning starts.
Note:
See the Epson ScanSmart help for detailed operation information for the soware. Click Help on the Epson
ScanSmart screen to open the help.
You can not only start scanning from the printer but also from your computer by using Epson ScanSmart.
Scanning from a Computer
You can scan from a computer by using Epson ScanSmart.
is application allows you to scan documents and photos easily, and then save the scanned images in simple steps.
1. Place the originals.
“Placing Originals on the Scanner Glass” on page 32
2. Start Epson ScanSmart.
Windows 10
Click the start button, and then select Epson Soware > Epson ScanSmart.
Windows 8.1/Windows 8
Enter the application name in the search charm, and then select the displayed icon.
Windows 7
Click the start button, and then select All Programs > Epson Soware > Epson ScanSmart.
Mac OS
Select Go > Applications > Epson Soware > Epson ScanSmart.
3. When the Epson ScanSmart screen is displayed, follow the on-screen instructions to scan.
Note:
Click Help to view detailed operation information.
Scanning Originals Using WSD
You can save the scanned image to a computer connected to the printer, using WSD feature.
Note:
is feature is only available for computers running Windows 10/Windows 8.1/Windows 8/Windows 7/Windows Vista.
If you are using Windows 7/Windows Vista, you need to setup your computer in advance using this feature.
1. Place the originals.
“Placing Originals on the Scanner Glass” on page 32
Scanning
>
Scanning Originals Using WSD
79
2. Select Scan on the control panel.
To select an item, use the
u
d
l
r
buttons, and then press the OK button.
3. Select To WSD.
4. Select a computer.
5. Press the
x
button.
Setting Up a WSD Port
is section explains how to set up a WSD port for Windows 7/Windows Vista.
Note:
For Windows 10/Windows 8.1/Windows 8, the WSD port is set up automatically.
e following is necessary to set up a WSD port.
e printer and the computer are connected to the network.
e printer driver is installed on the computer.
1. Tur n the printer on.
2. Click start, and then click Network on the computer.
3. Right-click the printer, and then click Install.
Click Continue when the User Account Control screen is displayed.
Scanning
>
Scanning Originals Using WSD
>
Setting Up a WSD Port
80
6. Open the Devices and Printers screen.
Windows 7
Click start > Control Panel > Hardware and Sound (or Hardware) > Devices and Printers.
Windows Vista
Click start > Control Panel > Hardware and Sound > Printers.
7. Check that an icon with the printer's name on the network is displayed.
Select the printer name when using with WSD.
Scanning Originals to a Smart Device
Note:
Before scanning, install Epson Smart Panel on your smart device.
1. Place the originals.
“Placing Originals on the Scanner Glass” on page 32
2. Start Epson Smart Panel on your smart device.
3. Select scan menu on the home screen.
4. Follow the on-screen instructions to scan and save the images.
Advanced Scanning
Scanning Multiple Photos at the Same Time
Using Epson ScanSmart, you can scan multiple photos at the same time and save each image individually.
Scanning
>
Advanced Scanning
>
Scanning Multiple Photos at the Same Time
82
1. Place the photos on the scanner glass. Place them 4.5 mm (0.2 in.) away from the horizontal and vertical edges
of the scanner glass, and place them at least 20 mm (0.8 in.) away from each other.
Note:
e photos should be larger than 15×15 mm (0.6×0.6 in.).
2. Start Epson ScanSmart.
Windows 10
Click the start button, and then select Epson Soware > Epson ScanSmart.
Windows 8.1/Windows 8
Enter the application name in the search charm, and then select the displayed icon.
Windows 7
Click the start button, and then select All Programs > Epson Soware > Epson ScanSmart.
Mac OS
Select Go > Applications > Epson Soware > Epson ScanSmart.
3. When the Epson ScanSmart screen is displayed, follow the on-screen instructions to scan.
Scanned photos are saved as individual images.
Scanning
>
Advanced Scanning
>
Scanning Multiple Photos at the Same Time
83
Maintaining the Printer
Checking the Ink Level..............................................85
Improving Print, Copy, and Scan Quality.................................85
Cleaning the Printer................................................94
Cleaning Spilled ink................................................94
Checking the Total Number of Pages Fedrough the Printer..................95
Saving Power..................................................... 95
Installing or Uninstalling Applications Separately...........................96
Transporting and Storing the Printer................................... 101
Checking the Ink Level
To conrm the actual ink remaining, visually check the ink levels in all of the printer's tanks.
c
Important:
Prolonged use of the printer when the ink level is below the lower line could damage the printer.
Note:
You can also check the approximate ink levels from the status monitor on the printer driver.
Windows
Click EPSON Status Monitor 3 on the Maintenance tab.
If EPSON Status Monitor 3 is disabled, click Extended Settings on the Maintenance tab, and then select Enable
EPSON Status Monitor 3.
Mac OS
Apple menu > System Preferences > Printers & Scanners (or Print & Scan, Print & Fax) > Epson(XXXX) > Options
& Supplies > Utility > Open Printer Utility > EPSON Status Monitor
Related Information
&Relling the Ink Tank” on page 143
Improving Print, Copy, and Scan Quality
Checking and Cleaning the Print Head
If the nozzles are clogged, the printouts become faint, there is visible banding, or unexpected colors appear. If the
nozzles are severely clogged, a blank sheet will be printed. When print quality has declined, rst use the nozzle
check feature to check if the nozzles are clogged. If the nozzles are clogged, clean the print head.
Maintaining the Printer
>
Improving Print, Copy, and Scan Quality
>
Checking and Cleaning the Print Head
85
c
Important:
Do not open the scanner unit or turn o the printer during head cleaning. If the head cleaning is incomplete, you
may not be able to print.
Head cleaning consumes ink and should not be performed more than necessary.
When ink is low, you may not be able to clean the print head.
If print quality has not improved aer repeating nozzle check and head cleaning 3 times, wait for at least 12
hours without printing, and then run the nozzle check again and repeat the head cleaning if necessary. We
recommend turning o the printer by using the
P
button. If print quality has still not improved, run Power
Cleaning.
To prevent the print head from drying out, do not unplug the printer while the power is on.
You can check and clean the print head by using the printer's control panel.
1. Select Maintenance on the printer's control panel.
To select an item, use the
u
d
l
r
buttons, and then press the OK button.
2. Select Nozzle Check.
3. Follow the on-screen instructions to load paper and print the nozzle check pattern.
4. Check the printed pattern to see if the print head nozzles are clogged.
A:
All lines are printed. Select No. No further steps are needed.
B or close to B
Some nozzles are clogged. Select Yes , and then follow the on-screen instructions to clean the print head.
When cleaning is nished, the nozzle check pattern is printed automatically.
C or close to C
If most lines are missing or not printed, this indicates most nozzles are clogged. Select No to exit the nozzle
check feature, and then run Power Cleaning. For details, see "Related information" below.
5. Repeat cleaning and printing the pattern until all lines are printed completely.
Maintaining the Printer
>
Improving Print, Copy, and Scan Quality
>
Checking and Cleaning the Print Head
86
c
Important:
If print quality has not improved aer repeating nozzle check and head cleaning 3 times, wait for at least 12 hours
without printing, and then run the nozzle check again and repeat the head cleaning if necessary. We recommend
turning o the printer by using the
P
button. If print quality has still not improved, run Power Cleaning.
Note:
You can also check and clean the print head from the printer driver.
Windows
Click Print Head Nozzle Check on the Maintenance tab.
Mac OS
Apple menu > System Preferences > Printers & Scanners (or Print & Scan, Print & Fax) > Epson(XXXX) > Options
& Supplies > Utility > Open Printer Utility > Print Head Nozzle Check
Related Information
&“Running Power Cleaning” on page 87
Running Power Cleaning
e Power Cleaning utility allows you to replace all of the ink inside the ink tubes. In the following situations, you
may need to use this feature to improve the print quality.
You printed or performed head cleaning when the ink levels were too low to be seen in the ink tank windows.
You performed the nozzle check and head cleaning 3 times and then waited for at least 12 hours without
printing, but print quality still did not improve.
Before running this feature, read the following instructions.
c
Important:
Make sure that there is enough ink in the ink tanks.
Visually check all ink tanks are at least a third full. Low ink levels during Power Cleaning could damage the
product.
c
Important:
An interval of 12 hours is required between each Power Cleaning.
Normally, a single Power Cleaning should resolve the print quality issue within 12 hours. erefore, to avoid
unnecessary ink usage, you must wait 12 hours before you try it again.
c
Important:
is feature eects the service life of the ink pads. e ink pads reach their capacity earlier by running this feature. If
the ink pads have reached the end of their service life, contact Epson Support to request replacement.
Note:
When the ink levels are insucient for Power Cleaning, you cannot run this feature. Even in this case, the levels for printing
may remain.
Maintaining the Printer
>
Improving Print, Copy, and Scan Quality
>
Running Power Cleaning
87
1. Select Maintenance on the printer's control panel.
To select an item, use the
u
d
l
r
buttons, and then press the OK button.
2. Select Power Cleaning.
3. Follow the on-screen instructions to run the Power Cleaning feature.
Note:
If you cannot run this feature, solve the problems that are displayed on the screen. Next, follow this procedure from step
1 to run this feature again.
4. Aer running this feature, run the nozzle check to make sure the nozzles are not clogged.
For details on how to run the nozzle check, see the related information below.
c
Important:
If print quality has not improved aer running Power Cleaning, wait for at least 12 hours without printing, and
then print the nozzle check pattern again. Run Head Cleaning or Power Cleaning again depending on the printed
pattern. If quality still does not improve, contact Epson support.
Note:
You can also run power cleaning from the printer driver.
Windows
Click Power Cleaning on the Maintenance tab.
Mac OS
Apple menu > System Preferences > Printers & Scanners (or Print & Scan, Print & Fax) > Epson(XXXX) > Options
& Supplies > Utility > Open Printer Utility > Power Cleaning
Related Information
&“Checking and Cleaning the Print Head” on page 85
Preventing nozzle clogging
Always use the power button when turning the printer on and o.
Check that the power light is o before you disconnect the power cord.
e ink itself can dry out if it is not covered. Just like placing a cap on a fountain pen or an oil pen to prevent it
from drying, make sure the print head is capped properly to prevent the ink from drying.
When the power cord is unplugged or a power outage occurs while the printer is in operation, the print head may
not be capped properly. If the print head is le as it is, it will dry out causing nozzles (ink outlets) to clog.
In these cases, turn the printer on and o again as soon as possible to cap the print head.
Aligning the Print Head
If you notice a misalignment of vertical lines or blurred images, align the print head.
Maintaining the Printer
>
Improving Print, Copy, and Scan Quality
>
Aligning the Print Head
88
1. Select Maintenance on the printer's control panel.
To select an item, use the
u
d
l
r
buttons, and then press the OK button.
2. Select Print Head Alignment.
3. Select one of the alignment menus.
Vertical lines look misaligned or the printouts look blurry : Select Ver tical Alignment.
Horizontal banding occurs at regular intervals: Select Horizontal Alignment.
4. Follow the on-screen instructions to load paper and print the alignment pattern.
Cleaning the Paper Path for Ink Smears
When the printouts are smeared or scued, clean the roller inside.
1. Select Maintenance on the printer's control panel.
To select an item, use the
u
d
l
r
buttons, and then press the OK button.
2. Select Paper Guide Cleaning.
3. Follow the on-screen instructions to load paper and clean the paper path.
4. Repeat this procedure until the paper is not smeared with ink.
5. When the problem cannot be cleared aer cleaning the paper path, the part inside the printer that is shown in
the illustration is smeared. Turn o the printer, and then wipe o the ink using a cotton swab.
Maintaining the Printer
>
Improving Print, Copy, and Scan Quality
>
Cleaning the Paper Path for Ink Smears
89
c
Important:
Do not use tissue paper to clean the inside of the printer. e print head nozzles may be clogged with lint.
Do not touch the white at cable, translucent lm, and ink tubes inside the printer. Doing so may cause a
malfunction.
Cleaning the Scanner Glass
When the copies or scanned images are smeared, clean the scanner glass.
c
Important:
Never use alcohol or thinner to clean the printer. ese chemicals can damage the printer.
1. Open the document cover.
Maintaining the Printer
>
Improving Print, Copy, and Scan Quality
>
Cleaning the Scanner Glass
90
c
Important:
Wipe o the smear gently. If you press the cotton swab too hard to the lm, the springs of the lm may be
dislocated and the printer may be damaged.
6. Use a new dry cotton swab to wipe the lm.
c
Important:
Do not leave any bers on the lm.
Note:
To prevent the smear from spreading, frequently replace the cotton swab with a new one.
7. Repeat steps 5 and 6 until the lm is not smeared.
8. Visually check that the lm is not smeared.
9. Close the scanner unit.
Note:
e scanner unit is designed to close slowly and resist a little as a precaution against catching ngers. Continue to close
even if you feel some resistance.
Maintaining the Printer
>
Improving Print, Copy, and Scan Quality
>
Cleaning the Translucent Film
93
Cleaning the Printer
If the components and the case are dirty or dusty, turn o the printer and clean them using a so, clean cloth that
has been dampened with water. If you cannot remove the dirt, try adding a small amount of mild detergent to the
damp cloth.
c
Important:
Be careful not to get water onto the printer mechanism or any electrical components. Otherwise, the printer
could be damaged.
Never use alcohol or paint thinner to clean the components and the case. ese chemicals can damage them.
Do not touch the parts shown in the following illustration. Doing so may cause a malfunction.
Cleaning Spilled ink
If ink has been spilled, clean it up in the following ways.
If ink adheres to the area around the tank, wipe it o using a napless, clean cloth or cotton swab.
If ink spills on the desk or oor, wipe it o immediately. When ink is dried, it will be dicult to remove the
smear. To prevent the smear from spreading, blot the ink with a dry cloth, and then wipe it with a moist cloth.
If ink gets on your hands, wash them with water and soap.
Maintaining the Printer
>
Cleaning Spilled ink
94
Checking the Total Number of Pages Fed Through the
Printer
You can check the total number of pages fed through the printer. e information is printed together with the
nozzle check pattern.
1. Select Maintenance on the printer's control panel.
To select an item, use the
u
d
l
r
buttons, and then press the OK button.
2. Select Nozzle Check.
3. Follow the on-screen instructions to load paper and print the nozzle check pattern.
Note:
You can also check the total number of pages fed from the printer driver.
Windows
Click Printer and Option Information on the Maintenance tab.
Mac OS
Apple menu > System Preferences > Printers & Scanners (or Print & Scan, Print & Fax) > Epson(XXXX) > Options
& Supplies > Utility > Open Printer Utility > Printer and Option Information
Saving Power
e printer enters sleep mode or turns o automatically if no operations are performed for a set period. You can
adjust the time before power management is applied. Any increase will aect the product's energy eciency. Please
consider the environment before making any change.
Depending on the location of purchase, the printer may have a feature that turns it o automatically if it is not
connected to the network for 30 minutes.
Saving Power - Control Panel
1. Select Settings on the home screen.
To select an item, use the
u
d
l
r
buttons, and then press the OK button.
2. Select Printer Setup.
3. Do one of the following.
Note:
Your produc t may have the Power O Settings or Power OTimer feature depending on the location of purchase.
Select Sleep Timer or Power O Settings > Power O If Inactive or Power O If Disconnected, and then
make settings.
Select Sleep Timer or Power O Timer, and then make settings.
Maintaining the Printer
>
Saving Power
>
Saving Power - Control Panel
95
Installing or Uninstalling Applications Separately
Connect your computer to the network and install the latest version of applications from the website. Log in to
your computer as an administrator. Enter the administrator password if the computer prompts you.
Installing the Applications Separately
Note:
When reinstalling an application, you need to uninstall it rst.
1. Make sure the printer and the computer are available for communication, and the printer is connected to the
Internet.
2. Start EPSON Soware Updater.
e screenshot is an example on Windows.
3. For Windows, select your printer, and then click to check for the latest available applications.
4. Select the items you want to install or update, and then click the install button.
c
Important:
Do not turn o or unplug the printer until the update is complete. Doing so may result in malfunction of the
printer.
Maintaining the Printer
>
Installing or Uninstalling Applications Separately
>
Installing the Applications Separ
96
Note:
You can download the latest applications from the Epson website.
http://www.epson.com
If you use Windows Server operating systems, you cannot use Epson Soware Updater. Download the latest
applications from the Epson website.
Related Information
&“Application for Updating Soware and Firmware (EPSON Soware Updater)” on page 198
&“Uninstalling Applications” on page 98
Checking if a genuine Epson printer driver is installed - Windows
You can check if a genuine Epson printer driver is installed on your computer by using one of the following
methods.
Select Control Panel > View devices and printers (Printers, Printers and Faxes), and then do the following to
open the print server properties window.
Windows Windows 10/Windows 8.1/Windows 8/Windows 7/Windows Server 2019/Windows Server 2016/
Windows Server 2012 R2/Windows Server 2012/Windows Server 2008 R2
Click the printer icon, and then click Print server properties at the top of the window.
Windows Vista/Windows Server 2008
Right-click on the Printers folder, and then click Run as administrator > Server Properties.
Windows XP/Windows Server 2003 R2/Windows Server 2003
From the File menu, select Server Properties.
Click the Driver tab. If your printer name is displayed in the list, a genuine Epson printer driver is installed on
your computer.
Maintaining the Printer
>
Installing or Uninstalling Applications Separately
>
Installing the Applications Separ
97
Related Information
&“Installing the Applications Separately” on page 96
Checking if a genuine Epson printer driver is installed - Mac OS
You can check if a genuine Epson printer driver is installed on your computer by using one of the following
methods.
Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax), and then
select the printer. Click Options & Supplies, and if the Options tab and Utility tab are displayed on the window, a
genuine Epson printer driver is installed on your computer.
Related Information
&“Installing the Applications Separately” on page 96
Adding the Printer (for Mac OS Only)
1. Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax).
2. Click +, and then select Add Other Printer or Scanner.
3. Select your printer, and then select your printer from the Use.
4. Click Add.
Note:
If your printer is not listed, check that it is correctly connected to the computer and that the printer is on.
Uninstalling Applications
Log in to your computer as an administrator. Enter the administrator password if the computer prompts you.
Maintaining the Printer
>
Installing or Uninstalling Applications Separately
>
Uninstalling Applications
98
Uninstalling Applications - Windows
1. Press the
P
button to turn o the printer.
2. Quit all running applications.
3. Open Control Panel:
Windows 10/Windows Server 2019/Windows Server 2016
Click on the start button, and then select Windows System > Control Panel.
Windows 8.1/Windows 8/Windows Server 2012 R2/Windows Server 2012
Select Desktop > Settings > Control Panel.
Windows 7/Windows Vista/Windows XP/Windows Server 2008 R2/Windows Server 2008/Windows Server
2003 R2/Windows Server 2003
Click the start button and select Control Panel.
4. Open Uninstall a program (or Add or Remove Programs):
Windows 10/Windows 8.1/Windows 8/Windows 7/Windows Vista/Windows Server 2019/Windows Server
2016/Windows Server 2012 R2/Windows Server 2012/Windows Server 2008 R2/Windows Server 2008
Select Uninstall a program in Programs.
Windows XP/Windows Server 2003 R2/Windows Server 2003
Click Add or Remove Programs.
5. Select the application you want to uninstall.
You cannot uninstall the printer driver if there is any print jobs. Delete or wait to be printed the jobs before
uninstalling.
6. Uninstall the applications:
Windows 10/Windows 8.1/Windows 8/Windows 7/Windows Vista/Windows Server 2019/Windows Server
2016/Windows Server 2012 R2/Windows Server 2012/Windows Server 2008 R2/Windows Server 2008
Click Uninstall/Change or Uninstall.
Windows XP/Windows Server 2003 R2/Windows Server 2003
Click Change/Remove or Remove.
Note:
If the User Account Control window is displayed, click Continue.
7. Follow the on-screen instructions.
Uninstalling Applications - Mac OS
1. Download the Uninstaller using EPSON Soware Updater.
Once you have downloaded the Uninstaller, you do not need to download it again each time you uninstall the
application.
2. Press the
P
button to turn o the printer.
Maintaining the Printer
>
Installing or Uninstalling Applications Separately
>
Uninstalling Applications
99
3. To uninstall the printer driver, select System Preferences from the Apple menu > Printers & Scanners (or
Print & Scan, Print & Fax), and then remove the printer from the enabled printers list.
4. Quit all running applications.
5. Select Go > Applications > Epson Soware > Uninstaller.
6. Select the application you want to uninstall, and then click Uninstall.
c
Important:
e Uninstaller removes all drivers for Epson inkjet printers on the computer. If you use multiple Epson inkjet
printers and you only want to delete some drivers, delete all of them rst, and then install the necessary printer
driver again.
Note:
If you cannot nd the application you want to uninstall in the application list, you cannot uninstall using the
Uninstaller. In this situation, select Go > Applications > Epson Soware, select the application you want to uninstall,
and then drag it to the trash icon.
Related Information
&“Application for Updating Soware and Firmware (EPSON Soware Updater)” on page 198
Updating Applications and Firmware
You may be able to clear certain problems and improve or add functions by updating the applications and the
rmware. Make sure you use the latest version of the applications and rmware.
1. Make sure that the printer and the computer are connected, and the computer is connected to the internet.
2. Start EPSON Soware Updater, and update the applications or the rmware.
c
Important:
Do not turn o the computer or the printer until the update is complete; otherwise, the printer may
malfunction.
Note:
If you cannot nd the application you want to update in the list, you cannot update using the EPSON Soware Updater.
Check for the latest versions of the applications from your local Epson website.
http://www.epson.com
Related Information
&“Application for Updating Soware and Firmware (EPSON Soware Updater)” on page 198
Updating the Printer's Firmware Using the Control Panel
If the printer can be connected to the Internet, you can update the printer's rmware using the control panel. You
can also set the printer to regularly check for rmware updates and notify you if any are available.
Maintaining the Printer
>
Installing or Uninstalling Applications Separately
>
Updating Applications and Firm
100
Related Information
&“Firmware Update” on page 204
Transporting and Storing the Printer
When you need to store the printer or transport it when moving or for repairs, follow the steps below to pack the
printer.
1. Turn o the printer by pressing the
P
button.
2. Make sure the power light turns o, and then unplug the power cord.
c
Important:
Unplug the power cord when the power light is o. Otherwise, the print head does not return to the home
position causing the ink to dry, and printing may become impossible.
3. Disconnect all cables such as the power cord and USB cable.
4. Remove all of the paper from the printer.
5. Make sure there are no originals on the printer.
6. Close the document cover if it is open.
7. Open the scanner unit with both hand until it locks.
!
Caution:
Be careful not to trap your hand or ngers when opening or closing the scanner unit. Otherwise you may be
injured.
Maintaining the Printer
>
Transporting and Storing the Printer
101
8. Secure the print head to the case with tape.
9. Make sure to install the cap onto the ink tank securely.
10. Close the ink tank cover securely.
Maintaining the Printer
>
Transporting and Storing the Printer
102
11. Close the scanner unit.
Note:
e scanner unit is designed to close slowly and resist a little as a precaution against catching ngers. Continue to close
even if you feel some resistance.
12. Prepare to pack the printer as shown below.
13. Place the printer in the plastic bag and fold it closed.
14. Pack the printer in its box using the protective materials.
Maintaining the Printer
>
Transporting and Storing the Printer
103
c
Important:
When storing or transporting the printer, place the printer in the plastic bag and fold it closed. Avoid tilting
the printer, placing it vertically, or turning it upside down; otherwise ink may leak.
When storing or transporting an ink bottle, do not tilt the bottle and do not subject it to impacts or
temperature changes. Otherwise, ink may leak even if the cap on the ink bottle is tightened securely. Be sure
to keep the ink bottle upright when tightening the cap, and take precautions to prevent ink from leaking
when transporting the bottle, for example, putting the bottle in a bag.
Do not put opened ink bottles in the box with printer.
When you use the printer again, make sure you remove the tape securing the print head. If print quality has
declined the next time you print, clean and align the print head.
Related Information
&“Checking and Cleaning the Print Head” on page 85
&“Aligning the Print Head” on page 88
Maintaining the Printer
>
Transporting and Storing the Printer
104
Solving Problems
e Printer Does Not Work as Expected.................................106
An Error Code is Displayed on the LCD Screen........................... 137
Paper Gets Jammed................................................138
It is Time to Rell the Ink........................................... 142
Printing, Copying, and Scanning Quality is Poor...........................149
Cannot Solve Problem..............................................165
The Printer Does Not Work as Expected
The Printer Does Not Turn On or O
Power Does Not Turn On
e following causes can be considered.
The power cord is not plugged in properly to the electrical outlet.
Solutions
Make sure the power cord is securely plugged in.
The
P
button was not pressed for long enough.
Solutions
Hold down the
P
button for a little longer.
Power Does Not Turn O
The
P
button was not pressed for long enough.
Solutions
Hold down the
P
button for a little longer. If you still cannot turn o the printer, unplug the power cord.
To prevent the print head from drying out, turn the printer back on and turn it o by pressing the
P
button.
Power Turns O Automatically
The Power O Settings or Power O Timer feature is enabled.
Solutions
Select Settings > Printer Setup > Power O Settings, and then disable the Power O If Inactive and
Power O If Disconnected settings.
Select Settings > Printer Setup, and then disable the Power O Timer Setting.
Note:
Your product may have the Power O Settings or Power O Timer feature depending on the location of purchase.
Paper Does Not Feed Properly
No Paper Feeds
e following causes can be considered.
Solving Problems
>
The Printer Does Not Work as Expected
>
Paper Does Not Feed Properly
106
The installation location is inappropriate.
Solutions
Place the printer on a at surface and operate in the recommended environmental conditions.
&“Environmental Specications on page 209
Objects are placed on the feeder guard.
Solutions
Do not place objects on the feeder guard.
Unsupported paper is being used.
Solutions
Use paper supported by this printer.
&“Available Paper and Capacities” on page 188
&“Unavailable Paper Types” on page 191
Paper handling is inappropriate.
Solutions
Follow paper handling precautions.
&“Paper Handling Precautions” on page 23
Too many sheets are loaded in the printer.
Solutions
Do not load more than the maximum number of sheets specied for the paper. For plain paper, do not
load above the line indicated by the triangle symbol on the edge guide.
&“Available Paper and Capacities” on page 188
The paper settings on the printer are incorrect.
Solutions
Make sure the paper size and paper type settings match the actual paper size and paper type loaded in the
printer.
&“Paper Size and Type Settings” on page 23
Paper Feeds at a Slant
e following causes can be considered.
The installation location is inappropriate.
Solutions
Place the printer on a at surface and operate in the recommended environmental conditions.
&“Environmental Specications” on page 209
Solving Problems
>
The Printer Does Not Work as Expected
>
Paper Does Not Feed Properly
107
Objects are placed on the feeder guard.
Solutions
Do not place objects on the feeder guard.
Unsupported paper is being used.
Solutions
Use paper supported by this printer.
&“Available Paper and Capacities” on page 188
&“Unavailable Paper Types” on page 191
Paper handling is inappropriate.
Solutions
Follow paper handling precautions.
&“Paper Handling Precautions” on page 23
The paper is loaded incorrectly.
Solutions
Load paper in the correct direction, and slide the edge guide against the edge of the paper.
&“Loading Paper in the Rear Paper Feeder” on page 25
Too many sheets are loaded in the printer.
Solutions
Do not load more than the maximum number of sheets specied for the paper. For plain paper, do not
load above the line indicated by the triangle symbol on the edge guide.
&“Available Paper and Capacities” on page 188
The paper settings on the printer are incorrect.
Solutions
Make sure the paper size and paper type settings match the actual paper size and paper type loaded in the
printer.
&“Paper Size and Type Settings” on page 23
Several Sheets of Paper are Fed at a Time
e following causes can be considered.
The installation location is inappropriate.
Solutions
Place the printer on a at surface and operate in the recommended environmental conditions.
&“Environmental Specications” on page 209
Solving Problems
>
The Printer Does Not Work as Expected
>
Paper Does Not Feed Properly
108
Objects are placed on the feeder guard.
Solutions
Do not place objects on the feeder guard.
Unsupported paper is being used.
Solutions
Use paper supported by this printer.
&“Available Paper and Capacities” on page 188
&“Unavailable Paper Types” on page 191
Paper handling is inappropriate.
Solutions
Follow paper handling precautions.
&“Paper Handling Precautions” on page 23
The paper is moist or damp.
Solutions
Load new paper.
Static electricity is causing sheets of paper to stick to each other.
Solutions
Fan the paper before loading. If the paper still does not feed, load one sheet of paper at a time.
Too many sheets are loaded in the printer.
Solutions
Do not load more than the maximum number of sheets specied for the paper. For plain paper, do not
load above the line indicated by the triangle symbol on the edge guide.
&“Available Paper and Capacities” on page 188
Multiple sheets of paper are loaded.
Solutions
Load one sheet of paper at a time.
The paper settings on the printer are incorrect.
Solutions
Make sure the paper size and paper type settings match the actual paper size and paper type loaded in the
printer.
&“Paper Size and Type Settings” on page 23
Solving Problems
>
The Printer Does Not Work as Expected
>
Paper Does Not Feed Properly
109
Multiple sheets of paper feed at the same time during manual 2-sided printing.
Solutions
Remove any paper that is loaded in the paper source before you reload the paper.
Paper Out Error Occurs
Paper is not loaded in the center of the rear paper feeder.
Solutions
When a paper out error occurs although paper is loaded in the rear paper feeder, reload paper in the
center of the rear paper feeder.
Paper is Ejected During Printing
Letterhead is not selected as the paper type.
Solutions
When you load letterhead paper (paper on which information such as the sender's name or corporation
name are pre-printed in the header), select Letterhead as the paper type setting.
Cannot Print
Cannot Print from Windows
Make sure the computer and the printer are connected correctly.
e cause and solution to the problem dier depending on whether or not they are connected.
Checking the Connection Status
Use Epson Printer Connection Checker to check the connection status for the computer and the printer. You may
be able to solve the problem depending on the results of the check.
1. Double-click the Epson Printer Connection Checker icon on the desktop.
Epson Printer Connection Checker starts.
If there is no icon on the desktop, follow the methods below to start Epson Printer Connection Checker.
Windows 10
Click the start button, and then select Epson Soware > Epson Printer Connection Checker.
Windows 8.1/Windows 8
Enter the application name in the search charm, and then select the displayed icon.
Windows 7
Click the start button, and then select All Programs > Epson Soware > Epson Printer Connection
Checker.
Solving Problems
>
The Printer Does Not Work as Expected
>
Cannot Print
110
2. Follow the on-screen instructions to check.
Note:
If the printer name is not displayed, install a genuine Epson printer driver.
“Checking if a genuine Epson printer driver is installed - Windows” on page 97
When you have identied the problem, follow the solution displayed on the screen.
When you cannot solve the problem, check the following according to your situation.
e printer is not recognized over a network connection
“Cannot connect to a Network” on page 111
e printer is not recognized using a USB connection
“e Printer Cannot Connect by USB (Windows)” on page 113
e printer is recognized, but printing cannot be performed.
“Cannot Print Even ough a Connection has been Established (Windows)” on page 113
Cannot connect to a Network
e problem could be one of the following issues.
Something is wrong with the network devices for Wi-Fi connection.
Solutions
Turn o the devices you want to connect to the network. Wait for about 10 seconds, and then turn on the
devices in the following order; wireless router, computer or smart device, and then printer. Move the
printer and computer or smart device closer to the wireless router to help with radio wave
communication, and then try to make network settings again.
Devices cannot receive signals from the wireless router because they are too far apart.
Solutions
Aer moving the computer or the smart device and the printer closer to the wireless router, turn o the
wireless router, and then turn it back on.
When changing the wireless router, the settings do not match the new router.
Solutions
Make the connection settings again so that they match the new wireless router.
&“When Replacing the Wireless Router” on page 169
Solving Problems
>
The Printer Does Not Work as Expected
>
Cannot Print
111
The SSIDs connected from the computer or smart device and computer are dierent.
Solutions
When you are using multiple wireless routers at the same time or the wireless router has multiple SSIDs
and devices are connected to dierent SSIDs, you cannot connect to the wireless router.
Connect the computer or smart device to the same SSID as the printer.
Example of connecting to dierent SSIDs
Example of connecting to SSIDs with a dierent frequency range
A privacy separator on the wireless router is available.
Solutions
Most wireless routers have a separator function that blocks communication between devices within the
same SSID. If you cannot communicate between the printer and the computer or smart device even if
they are connected to the same network, disable the separator function on the wireless router. See the
manual provided with the wireless router for details.
The IP address is incorrectly assigned.
Solutions
If the IP address assigned to the printer is 169.254.XXX.XXX, and the subnet mask is 255.255.0.0, the IP
address may not be assigned correctly.
Solving Problems
>
The Printer Does Not Work as Expected
>
Cannot Print
112
&“Installing or Uninstalling Applications Separately” on page 96
&“Updating Applications and Firmware” on page 100
There is a problem with the printer's status.
Solutions
Click EPSON Status Monitor 3 on the printer driver's Maintenance tab, and then check the printer
status. If EPSON Status Monitor 3 is disabled, click Extended Settings on the Maintenance tab, and
then select Enable EPSON Status Monitor 3.
There is still a job waiting to be printed.
Solutions
Click Print Queue on the printer driver's Maintenance tab. If unnecessary data remains, select Cancel all
documents from the Printer menu.
The printer is pending or oine.
Solutions
Click Print Queue on the printer driver's Maintenance tab.
If the printer is oine or pending, clear the oine or pending setting from the Printer menu.
The printer is not selected as the default printer.
Solutions
Right-click the printer icon in Control Panel > View devices and printers (or Printers, Printers and
Faxes) and click Set as default printer.
Note:
If there are multiple printer icons, see the following to select the correct printer.
Solving Problems
>
The Printer Does Not Work as Expected
>
Cannot Print
114
The printer is not selected as the default printer.
Solutions
Right-click the printer icon in Control Panel > View devices and printers (or Printers, Printers and
Faxes) and click Set as default printer.
Note:
If there are multiple printer icons, see the following to select the correct printer.
Example)
USB connection: EPSON XXXX Series
Network connection: EPSON XXXX Series (network)
If you install the printer driver multiple times, copies of the printer driver may be created. If copies such
as "EPSON XXXX Series (copy 1)" are created, right-click the copied driver icon, and then click Remove
Device.
The printer port is not set correctly.
Solutions
Click Print Queue on the printer driver's Maintenance tab.
Make sure the printer port is set correctly as shown below in Property > Port from the Printer menu.
USB connection: USBXXX, Network connection: EpsonNet Print Port
Cannot Print from Mac OS
Make sure the computer and the printer are connected correctly.
e cause and solution to the problem dier depending on whether or not they are connected.
Checking the Connection Status
Use EPSON Status Monitor to check the connection status for the computer and the printer.
1. Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax), and
then select the printer.
2. Click Options & Supplies > Utility > Open Printer Utility.
3. Click EPSON Status Monitor.
When the remaining ink levels are displayed, a connection has been successfully established between the computer
and the printer.
Check the following if a connection has not been established.
e printer is not recognized over a network connection
“Cannot connect to a Network” on page 118
e printer is not recognized using a USB connection
“e Printer Cannot Connect by USB (Mac OS)” on page 120
Check the following if a connection has been established.
Solving Problems
>
The Printer Does Not Work as Expected
>
Cannot Print
117
e printer is recognized, but printing cannot be performed.
“Cannot Print Even ough a Connection has been Established (Mac OS)” on page 120
Cannot connect to a Network
e problem could be one of the following issues.
Something is wrong with the network devices for Wi-Fi connection.
Solutions
Turn o the devices you want to connect to the network. Wait for about 10 seconds, and then turn on the
devices in the following order; wireless router, computer or smart device, and then printer. Move the
printer and computer or smart device closer to the wireless router to help with radio wave
communication, and then try to make network settings again.
Devices cannot receive signals from the wireless router because they are too far apart.
Solutions
Aer moving the computer or the smart device and the printer closer to the wireless router, turn o the
wireless router, and then turn it back on.
When changing the wireless router, the settings do not match the new router.
Solutions
Make the connection settings again so that they match the new wireless router.
&“When Replacing the Wireless Router” on page 169
The SSIDs connected from the computer or smart device and computer are dierent.
Solutions
When you are using multiple wireless routers at the same time or the wireless router has multiple SSIDs
and devices are connected to dierent SSIDs, you cannot connect to the wireless router.
Connect the computer or smart device to the same SSID as the printer.
Solving Problems
>
The Printer Does Not Work as Expected
>
Cannot Print
118
Example of connecting to dierent SSIDs
Example of connecting to SSIDs with a dierent frequency range
A privacy separator on the wireless router is available.
Solutions
Most wireless routers have a separator function that blocks communication between devices within the
same SSID. If you cannot communicate between the printer and the computer or smart device even if
they are connected to the same network, disable the separator function on the wireless router. See the
manual provided with the wireless router for details.
The IP address is incorrectly assigned.
Solutions
If the IP address assigned to the printer is 169.254.XXX.XXX, and the subnet mask is 255.255.0.0, the IP
address may not be assigned correctly.
Print the network connection report, and then check the IP address and the subnet mask assigned to the
printer. To print a network connection report, select Settings > Network Settings > Connection Check.
Restart the wireless router or reset the network settings for the printer.
Solving Problems
>
The Printer Does Not Work as Expected
>
Cannot Print
119
There is a problem with the network settings on the computer.
Solutions
Try accessing any website from your computer to make sure that your computer's network settings are
correct. If you cannot access any website, there is a problem on the computer.
Check the network connection of the computer. See the documentation provided with the computer for
details.
The device connected to the USB 3.0 port causes radio frequency interference.
Solutions
When you connect a device to the USB 3.0 port on a Mac, radio frequency interference may occur. Try
the following if you cannot connect to wireless LAN (Wi-Fi) or if operations become unstable.
Place the device that is connected to the USB 3.0 port further away from the computer.
The Printer Cannot Connect by USB (Mac OS)
e following causes can be considered.
The USB cable is not plugged into the electrical outlet correctly.
Solutions
Connect the USB cable securely to the printer and the computer.
There is a problem with the USB hub.
Solutions
If you are using a USB hub, try to connect the printer directly to the computer.
There is a problem with the USB cable or the USB inlet.
Solutions
If the USB cable cannot be recognized, change the port, or change the USB cable.
Cannot Print Even Though a Connection has been Established (Mac OS)
e following causes can be considered.
There is a problem with the software or data.
Solutions
Make sure that a genuine Epson printer driver (EPSON XXXXX) is installed. If a genuine Epson
printer driver is not installed, the available functions are limited. We recommend using a genuine
Epson printer driver.
If you are printing a large data size image, the computer may run out of memory. Print the image at a
lower resolution or a smaller size.
If you have tried all of the solutions and have not solved the problem, try uninstalling and then
reinstalling the printer driver.
Solving Problems
>
The Printer Does Not Work as Expected
>
Cannot Print
120
The printer is not connected to the network.
Solutions
Select Settings > Network Settings > Connection Check, and then print the network connection report.
If the report shows that the network connection failed, check the network connection report and then
follow the printed solutions.
&“Printing a Network Connection Report” on page 179
There is a problem with the network settings on the computer.
Solutions
Try accessing any website from your computer to make sure that your computer's network settings are
correct. If you cannot access any website, there is a problem on the computer.
Check the network connection of the computer. See the documentation provided with the computer for
details.
The Print Settings Menu is Not Displayed.
e following causes can be considered.
The Epson Printer Driver has Not been Installed Correctly
Solutions
If the Print Settings menu is not displayed on macOS Catalina (10.15) or later, macOS High Sierra
(10.13), macOS Sierra (10.12), OS X El Capitan (10.11), OS X Yosemite (10.10), OS X Mavericks (10.9),
OS X Mountain Lion (10.8), the Epson printer driver has not been installed correctly. Enable it from the
following menu.
Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax),
remove the printer, and then add the printer again. See the following to add a printer.
“Adding the Printer (for Mac OS Only)” on page 98
macOS Mojave (10.14) cannot access Print Settings in applications made by Apple such as TextEdit.
Cannot Print from Smart Device
Make sure the smart device and the printer are connected correctly.
e cause and solution to the problem dier depending on whether or not they are connected.
Check the connection with the smart device
Use Epson Smart Panel to check the connection between the smart device and the printer.
Open the Epson Smart Panel. If you cannot connect to the printer, tap [+] at the top of the screen to reset.
If you are not using Epson Smart Panel, see the link below.
http://epson.sn
Cannot connect to a Network
e problem could be one of the following issues.
Solving Problems
>
The Printer Does Not Work as Expected
>
Cannot Print
122
Something is wrong with the network devices for Wi-Fi connection.
Solutions
Turn o the devices you want to connect to the network. Wait for about 10 seconds, and then turn on the
devices in the following order; wireless router, computer or smart device, and then printer. Move the
printer and computer or smart device closer to the wireless router to help with radio wave
communication, and then try to make network settings again.
Devices cannot receive signals from the wireless router because they are too far apart.
Solutions
Aer moving the computer or the smart device and the printer closer to the wireless router, turn o the
wireless router, and then turn it back on.
When changing the wireless router, the settings do not match the new router.
Solutions
Make the connection settings again so that they match the new wireless router.
&“When Replacing the Wireless Router” on page 169
The SSIDs connected from the computer or smart device and computer are dierent.
Solutions
When you are using multiple wireless routers at the same time or the wireless router has multiple SSIDs
and devices are connected to dierent SSIDs, you cannot connect to the wireless router.
Connect the computer or smart device to the same SSID as the printer.
Example of connecting to dierent SSIDs
Solving Problems
>
The Printer Does Not Work as Expected
>
Cannot Print
123
Example of connecting to SSIDs with a dierent frequency range
A privacy separator on the wireless router is available.
Solutions
Most wireless routers have a separator function that blocks communication between devices within the
same SSID. If you cannot communicate between the printer and the computer or smart device even if
they are connected to the same network, disable the separator function on the wireless router. See the
manual provided with the wireless router for details.
The IP address is incorrectly assigned.
Solutions
If the IP address assigned to the printer is 169.254.XXX.XXX, and the subnet mask is 255.255.0.0, the IP
address may not be assigned correctly.
Print the network connection report, and then check the IP address and the subnet mask assigned to the
printer. To print a network connection report, select Settings > Network Settings > Connection Check.
Restart the wireless router or reset the network settings for the printer.
There is a problem with the network settings on the smart device.
Solutions
Try accessing any website from your smart device to make sure that your smart device's network settings
are correct. If you cannot access any website, there is a problem on the smart device.
Check the network connection of the computer. See the documentation provided with the smart device
for details.
Cannot Print Even Though a Connection has been Established (iOS)
e following causes can be considered.
Paper Setup Auto Display is disabled.
Solutions
Enable Paper Setup Auto Display in the following menu.
Settings > Printer Setup > Paper Source Settings > Paper Setup Auto Display
Solving Problems
>
The Printer Does Not Work as Expected
>
Cannot Print
124
AirPrint is disabled.
Solutions
Enable the AirPrint setting on Web Cong.
&“Application for Conguring Printer Operations (Web Cong)” on page 196
Suddenly the Printer Cannot Print over a Network Connection
e problem could be one of the following issues.
The network environment has been changed.
Solutions
When you have changed the network environment, such as the wireless router or provider, try making
network settings for the printer again.
Connect the computer or smart device to the same SSID as the printer.
&“Re-setting the Network Connection” on page 169
Something is wrong with the network devices for Wi-Fi connection.
Solutions
Turn o the devices you want to connect to the network. Wait for about 10 seconds, and then turn on the
devices in the following order; wireless router, computer or smart device, and then printer. Move the
printer and computer or smart device closer to the wireless router to help with radio wave
communication, and then try to make network settings again.
The printer is not connected to the network.
Solutions
Select Settings > Network Settings > Connection Check, and then print the network connection report.
If the report shows that the network connection failed, check the network connection report and then
follow the printed solutions.
&“Printing a Network Connection Report” on page 179
There is a problem with the network settings on the smart device.
Solutions
Try accessing any website from your smart device to make sure that your smart device's network settings
are correct. If you cannot access any website, there is a problem on the smart device.
Solving Problems
>
The Printer Does Not Work as Expected
>
Cannot Print
125
Check the network connection of the computer. See the documentation provided with the smart device
for details.
Cannot Start Scanning
Cannot Start Scanning from Windows
Make sure the computer and the printer are connected correctly.
e cause and solution to the problem dier depending on whether or not they are connected.
Checking the Connection Status
Use Epson Printer Connection Checker to check the connection status for the computer and the printer. You may
be able to solve the problem depending on the results of the check.
1. Double-click the Epson Printer Connection Checker icon on the desktop.
Epson Printer Connection Checker starts.
If there is no icon on the desktop, follow the methods below to start Epson Printer Connection Checker.
Windows 10
Click the start button, and then select Epson Soware > Epson Printer Connection Checker.
Windows 8.1/Windows 8
Enter the application name in the search charm, and then select the displayed icon.
Windows 7
Click the start button, and then select All Programs > Epson Soware > Epson Printer Connection
Checker.
2. Follow the on-screen instructions to check.
Note:
If the printer name is not displayed, install a genuine Epson printer driver.
“Checking if a genuine Epson printer driver is installed - Windows” on page 97
When you have identied the problem, follow the solution displayed on the screen.
When you cannot solve the problem, check the following according to your situation.
e printer is not recognized over a network connection
“Cannot connect to a Network” on page 126
e printer is not recognized using a USB connection
“e Printer Cannot Connect by USB (Windows)” on page 113
e printer is recognized, but scanning cannot be performed.
“Cannot Scan Even ough a Connection has been Correctly Established (Windows)” on page 129
Cannot connect to a Network
e problem could be one of the following issues.
Solving Problems
>
The Printer Does Not Work as Expected
>
Cannot Start Scanning
126
Something is wrong with the network devices for Wi-Fi connection.
Solutions
Turn o the devices you want to connect to the network. Wait for about 10 seconds, and then turn on the
devices in the following order; wireless router, computer or smart device, and then printer. Move the
printer and computer or smart device closer to the wireless router to help with radio wave
communication, and then try to make network settings again.
Devices cannot receive signals from the wireless router because they are too far apart.
Solutions
Aer moving the computer or the smart device and the printer closer to the wireless router, turn o the
wireless router, and then turn it back on.
When changing the wireless router, the settings do not match the new router.
Solutions
Make the connection settings again so that they match the new wireless router.
&“When Replacing the Wireless Router” on page 169
The SSIDs connected from the computer or smart device and computer are dierent.
Solutions
When you are using multiple wireless routers at the same time or the wireless router has multiple SSIDs
and devices are connected to dierent SSIDs, you cannot connect to the wireless router.
Connect the computer or smart device to the same SSID as the printer.
Example of connecting to dierent SSIDs
Solving Problems
>
The Printer Does Not Work as Expected
>
Cannot Start Scanning
127
Example of connecting to SSIDs with a dierent frequency range
A privacy separator on the wireless router is available.
Solutions
Most wireless routers have a separator function that blocks communication between devices within the
same SSID. If you cannot communicate between the printer and the computer or smart device even if
they are connected to the same network, disable the separator function on the wireless router. See the
manual provided with the wireless router for details.
The IP address is incorrectly assigned.
Solutions
If the IP address assigned to the printer is 169.254.XXX.XXX, and the subnet mask is 255.255.0.0, the IP
address may not be assigned correctly.
Print the network connection report, and then check the IP address and the subnet mask assigned to the
printer. To print a network connection report, select Settings > Network Settings > Connection Check.
Restart the wireless router or reset the network settings for the printer.
There is a problem with the network settings on the computer.
Solutions
Try accessing any website from your computer to make sure that your computer's network settings are
correct. If you cannot access any website, there is a problem on the computer.
Check the network connection of the computer. See the documentation provided with the computer for
details.
The Printer Cannot Connect by USB (Windows)
e following causes can be considered.
The USB cable is not plugged into the electrical outlet correctly.
Solutions
Connect the USB cable securely to the printer and the computer.
Solving Problems
>
The Printer Does Not Work as Expected
>
Cannot Start Scanning
128
There is a problem with the USB hub.
Solutions
If you are using a USB hub, try to connect the printer directly to the computer.
There is a problem with the USB cable or the USB inlet.
Solutions
If the USB cable cannot be recognized, change the port, or change the USB cable.
Cannot Scan Even Though a Connection has been Correctly Established (Windows)
Scanning at a high resolution over a network.
Solutions
Try scanning at a lower resolution.
Cannot Start Scanning from Mac OS
Make sure the computer and the printer are connected correctly.
e cause and solution to the problem dier depending on whether or not they are connected.
Checking the Connection Status
Use EPSON Status Monitor to check the connection status for the computer and the printer.
1. Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax), and
then select the printer.
2. Click Options & Supplies > Utility > Open Printer Utility.
3. Click EPSON Status Monitor.
When the remaining ink levels are displayed, a connection has been successfully established between the computer
and the printer.
Check the following if a connection has not been established.
e printer is not recognized over a network connection
“Cannot connect to a Network” on page 130
e printer is not recognized using a USB connection
“e Printer Cannot Connect by USB (Mac OS)” on page 120
Check the following if a connection has been established.
e printer is recognized, but scanning cannot be performed.
“Cannot Scan Even ough a Connection has been Correctly Established (Mac OS)” on page 132
Solving Problems
>
The Printer Does Not Work as Expected
>
Cannot Start Scanning
129
Cannot connect to a Network
e problem could be one of the following issues.
Something is wrong with the network devices for Wi-Fi connection.
Solutions
Turn o the devices you want to connect to the network. Wait for about 10 seconds, and then turn on the
devices in the following order; wireless router, computer or smart device, and then printer. Move the
printer and computer or smart device closer to the wireless router to help with radio wave
communication, and then try to make network settings again.
Devices cannot receive signals from the wireless router because they are too far apart.
Solutions
Aer moving the computer or the smart device and the printer closer to the wireless router, turn o the
wireless router, and then turn it back on.
When changing the wireless router, the settings do not match the new router.
Solutions
Make the connection settings again so that they match the new wireless router.
&“When Replacing the Wireless Router” on page 169
The SSIDs connected from the computer or smart device and computer are dierent.
Solutions
When you are using multiple wireless routers at the same time or the wireless router has multiple SSIDs
and devices are connected to dierent SSIDs, you cannot connect to the wireless router.
Connect the computer or smart device to the same SSID as the printer.
Solving Problems
>
The Printer Does Not Work as Expected
>
Cannot Start Scanning
130
Example of connecting to dierent SSIDs
Example of connecting to SSIDs with a dierent frequency range
A privacy separator on the wireless router is available.
Solutions
Most wireless routers have a separator function that blocks communication between devices within the
same SSID. If you cannot communicate between the printer and the computer or smart device even if
they are connected to the same network, disable the separator function on the wireless router. See the
manual provided with the wireless router for details.
The IP address is incorrectly assigned.
Solutions
If the IP address assigned to the printer is 169.254.XXX.XXX, and the subnet mask is 255.255.0.0, the IP
address may not be assigned correctly.
Print the network connection report, and then check the IP address and the subnet mask assigned to the
printer. To print a network connection report, select Settings > Network Settings > Connection Check.
Restart the wireless router or reset the network settings for the printer.
Solving Problems
>
The Printer Does Not Work as Expected
>
Cannot Start Scanning
131
Open the Epson Smart Panel. If you cannot connect to the printer, tap [+] at the top of the screen to reset.
If you are not using Epson Smart Panel, see the link below.
http://epson.sn
Cannot connect to a Network
e problem could be one of the following issues.
Something is wrong with the network devices for Wi-Fi connection.
Solutions
Turn o the devices you want to connect to the network. Wait for about 10 seconds, and then turn on the
devices in the following order; wireless router, computer or smart device, and then printer. Move the
printer and computer or smart device closer to the wireless router to help with radio wave
communication, and then try to make network settings again.
Devices cannot receive signals from the wireless router because they are too far apart.
Solutions
Aer moving the computer or the smart device and the printer closer to the wireless router, turn o the
wireless router, and then turn it back on.
When changing the wireless router, the settings do not match the new router.
Solutions
Make the connection settings again so that they match the new wireless router.
&“When Replacing the Wireless Router” on page 169
The SSIDs connected from the computer or smart device and computer are dierent.
Solutions
When you are using multiple wireless routers at the same time or the wireless router has multiple SSIDs
and devices are connected to dierent SSIDs, you cannot connect to the wireless router.
Connect the computer or smart device to the same SSID as the printer.
Solving Problems
>
The Printer Does Not Work as Expected
>
Cannot Start Scanning
133
Example of connecting to dierent SSIDs
Example of connecting to SSIDs with a dierent frequency range
A privacy separator on the wireless router is available.
Solutions
Most wireless routers have a separator function that blocks communication between devices within the
same SSID. If you cannot communicate between the printer and the computer or smart device even if
they are connected to the same network, disable the separator function on the wireless router. See the
manual provided with the wireless router for details.
The IP address is incorrectly assigned.
Solutions
If the IP address assigned to the printer is 169.254.XXX.XXX, and the subnet mask is 255.255.0.0, the IP
address may not be assigned correctly.
Print the network connection report, and then check the IP address and the subnet mask assigned to the
printer. To print a network connection report, select Settings > Network Settings > Connection Check.
Restart the wireless router or reset the network settings for the printer.
Solving Problems
>
The Printer Does Not Work as Expected
>
Cannot Start Scanning
134
There is a problem with the network settings on the smart device.
Solutions
Try accessing any website from your smart device to make sure that your smart device's network settings
are correct. If you cannot access any website, there is a problem on the smart device.
Check the network connection of the computer. See the documentation provided with the smart device
for details.
Cannot Operate the Printer as Expected
Operations are Slow
Printing Is Too Slow
e following causes can be considered.
Unnecessary applications are running.
Solutions
Close any unnecessary applications on your computer or smart device.
The print quality is set to high.
Solutions
Lower the quality setting.
Bidirectional printing is disabled.
Solutions
Enable the bidirectional (or high speed) setting. When this setting is enabled, the print head prints while
moving in both directions, and the printing speed increases.
Windows
Select Bidirectional Printing on the printer driver's More Options tab.
Mac OS
Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print &
Fax), and then select the printer. Click Options & Supplies > Options (or Driver). Select On as the
Bidirectional Printing setting.
Quiet Mode is enabled.
Solutions
Disable Quiet Mode. e printing speed slows down when the printer is running in Quiet Mode.
Control panel
Select on the home screen, and then select O.
Windows
Select O as the Quiet Mode setting on the printer driver's Main tab.
Solving Problems
>
The Printer Does Not Work as Expected
>
Cannot Operate the Printer as Expected
135
Mac OS
Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print &
Fax), and then select the printer. Click Options & Supplies > Options (or Driver). Select O as the
Quiet Mode setting.
Printing Slows Down Dramatically During Continuous Printing
The function that prevents the printer mechanism from overheating and being damaged is
operating.
Solutions
You can continue printing. To return to normal printing speed, leave the printer idle for at least 30
minutes. Printing speed does not return to normal if the power is o.
Scanning Speed Is Slow
Scanning at a high resolution.
Solutions
Try scanning at a lower resolution.
LCD Screen Gets Dark
The printer is in sleep mode.
Solutions
Press any button on the control panel to return the LCD screen to its former state.
Operation Sounds Are Loud
Quiet Mode is disabled.
Solutions
If operations sounds are too loud, enable Quiet Mode. Enabling this feature may reduce printing speed.
Control panel
Select on the home screen, and then enable Quiet Mode.
Windows printer driver
Enable Quiet Mode on the Main tab.
Mac OS printer driver
Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print &
Fax), and then select the printer. Click Options & Supplies > Options (or Driver). Select On as the
Quiet Mode setting.
Solving Problems
>
The Printer Does Not Work as Expected
>
Cannot Operate the Printer as Expected
136
Printout Comes Out as a Blank Sheet
The print head nozzles may be clogged.
Solutions
Perform the nozzle check, and then try Power Cleaning if the print head nozzles are clogged.
&“Checking and Cleaning the Print Head” on page 85
&“Running Power Cleaning” on page 87
The print settings and the paper size loaded in the printer are dierent.
Solutions
Change the print settings according to the paper size loaded in the printer. Load paper in the printer that
matches the print settings.
Multiple sheets of paper are fed into the printer at the same time.
Solutions
See the following to prevent multiple sheets of paper being fed into the printer at the same time.
&“Several Sheets of Paper are Fed at a Time” on page 108
Paper Is Smeared or Scued
e following causes can be considered.
Paper is loaded incorrectly.
Solutions
When horizontal banding (perpendicular to the printing direction) appears, or the top or bottom of the
paper is smeared, load paper in the correct direction and slide the edge guides to the edges of the paper.
&“Loading Paper in the Rear Paper Feeder” on page 25
Solving Problems
>
Printing, Copying, and Scanning Quality is Poor
>
Copy Quality is Poor
159
The paper path is smeared.
Solutions
When vertical banding (horizontal to the printing direction) appears, or the paper is smeared, clean the
paper path.
&“Cleaning the Paper Path for Ink Smears” on page 89
The paper is curled.
Solutions
Place the paper on a at surface to check if it is curled. If it is, atten it.
Cannot Copy Without Margins
Borderless is not set in the print settings.
Solutions
Select Copy > Print Settings > Settings > Borderless Copy on the control panel. If you select a paper
that does not support borderless printing, you cannot enable borderless settings. Select a paper type that
supports borderless printing.
&“Paper for Borderless Printing” on page 190
Edges of the Image are Cropped During Borderless Copying
Because the image is slightly enlarged, the protruding area is cropped.
Solutions
Select a smaller enlargement setting.
Select Copy > Print Settings > Settings > Borderless Copy > Expansion on the control panel, and then
change the setting.
Solving Problems
>
Printing, Copying, and Scanning Quality is Poor
>
Copy Quality is Poor
160
The Position, Size, or Margins of the Copies are Incorrect
e following causes can be considered.
The paper is loaded incorrectly.
Solutions
Load paper in the correct direction, and slide the edge guide against the edge of the paper.
&“Loading Paper in the Rear Paper Feeder” on page 25
The size of the paper is set incorrectly.
Solutions
Select the appropriate paper size setting.
The originals are not placed correctly.
Solutions
Make sure the original is placed correctly against the alignment marks.
If the edge of the scanned image is missing, move the original slightly away from the edge of the
scanner glass. You cannot scan the area within approximately 1.5 mm (0.06 in.) from the edge of the
scanner glass.
&“Placing Originals on the Scanner Glass” on page 32
There is dust or dirt on the scanner glass.
Solutions
When placing the originals on the scanner glass, remove any dust or dirt that has stuck to the originals,
and clean the scanner glass. If there is dust or stains on the glass, the copy area may extend to include the
dust or stains, resulting in the wrong copying position or small images.
&“Cleaning the Scanner Glass” on page 90
Uneven Colors, Smears, Dots, or Straight Lines Appear in the Copied Image
e following causes can be considered.
Solving Problems
>
Printing, Copying, and Scanning Quality is Poor
>
Copy Quality is Poor
161
The paper path is dirty.
Solutions
Load and eject paper without printing to clean the paper path.
&“Cleaning the Paper Path for Ink Smears” on page 89
There is dust or dirt on the originals or the scanner glass.
Solutions
Remove any dust or dirt that adheres to the originals, and clean the scanner glass.
&“Cleaning the Scanner Glass” on page 90
The original was pressed with too much force.
Solutions
If you press with too much force, blurring, smudges, and spots may occur.
Do not press with too much force on the original or the document cover.
&“Placing Originals on the Scanner Glass” on page 32
The copy density setting is too high.
Solutions
Lower the copy density setting.
&“Menu Options for Copying” on page 72
Moiré (Cross-Hatch) Patterns Appear in the Copied Image
If the original is a printed document such as a magazine or a catalog, a dotted moiré pattern
appears.
Solutions
Change the reduce and enlarge setting. If a moiré pattern still appears, place the original at a slightly
dierent angle.
&“Menu Options for Copying” on page 72
Solving Problems
>
Printing, Copying, and Scanning Quality is Poor
>
Copy Quality is Poor
162
An Image of the Reverse Side of the Original Appears in the Copied Image
e following causes can be considered.
When scanning thin originals, images on the back may be scanned at the same time.
Solutions
Place the original on the scanner glass and then place a piece of black paper over it.
&“Placing Originals on the Scanner Glass” on page 32
The copy density setting is too high.
Solutions
Lower the copy density setting.
&“Menu Options for Copying” on page 72
Scanned Image Problems
Uneven Colors, Dirt, Spots, and so on Appear when Scanning from the Scanner
Glass
There is dust or dirt on the originals or the scanner glass.
Solutions
Remove any dust or dirt that adheres to the originals, and clean the scanner glass.
&“Cleaning the Scanner Glass” on page 90
The original was pressed with too much force.
Solutions
If you press with too much force, blurring, smudges, and spots may occur.
Do not press with too much force on the original or the document cover.
&“Placing Originals on the Scanner Glass” on page 32
Solving Problems
>
Printing, Copying, and Scanning Quality is Poor
>
Scanned Image Problems
163
Cannot Solve Problems in the Scanned Image
Check the following if you have tried all of the solutions and have not solved the problem.
There are problems with the scanning software settings.
Solutions
Use Epson Scan 2 Utility to initialize the settings for the scanner soware.
Note:
Epson Scan 2 Utility is an application supplied with the scanner soware.
1. Start the Epson Scan 2 Utility.
Windows 10
Click the start button, and then select EPSON > Epson Scan 2 Utility.
Windows 8.1/Windows 8
Enter the application name in the search charm, and then select the displayed icon.
Windows 7/Windows Vista/Windows XP
Click the start button, and then select All Programs or Programs > EPSON > Epson Scan 2 >
Epson Scan 2 Utility.
Mac OS
Select Go > Applications > Epson Soware > Epson Scan 2 Utility.
2. Select the Other tab.
3. Click Reset.
If initialization does not solve the problem, uninstall and re-install the scanner soware.
&“Installing or Uninstalling Applications Separately” on page 96
Cannot Solve Problem
If you cannot solve the problem aer trying all of the solutions, contact Epson support.
If you cannot solve printing or copying problems, see the following related information.
Cannot Solve Printing or Copying Problems
Try the following problems in order starting at the top until you solve the problem.
Make sure you match the paper type loaded in the printer and the paper type set on the printer to the paper
type settings in the printer driver.
“Paper Size and Type Settings” on page 23
Use a higher quality setting on the control panel or the printer driver.
Align the print head.
“Aligning the Print Head” on page 88
Solving Problems
>
Cannot Solve Problem
>
Cannot Solve Printing or Copying Problems
165
Connecting to a Printer that has been Connected to
the Network
When the printer has already been connected to the network, you can connect a computer or a smart device to the
printer over the network.
Using a Network Printer from a Second Computer
We recommend using the installer to connect the printer to a computer. You can run the installer using one of the
following methods.
Setting up from the website
Access the following website, and then enter the product name. Go to Setup, and then start setting up.
http://epson.sn
Setting up using the soware disc (only for the models that come with a soware disc and users with Windows
computers with disc drives.)
Insert the soware disc into the computer, and then follow the on-screen instructions.
Selecting the Printer
Follow the on-screen instructions until the following screen is displayed, select the printer name you want to
connect to, and then click Next.
Follow the on-screen instructions.
Adding or Replacing the Computer or Devices
>
Connecting to a Printer that has been Connected t
168
When Changing the Computer
When changing the computer, make connection settings between the computer and the printer.
Making Settings for Connecting to the Computer
We recommend using the installer to connect the printer to a computer. You can run the installer using one of the
following methods.
Setting up from the website
Access the following website, and then enter the product name. Go to Setup, and then start setting up.
http://epson.sn
Setting up using the soware disc (only for the models that come with a soware disc and users with Windows
computers with disc drives.)
Insert the soware disc into the computer, and then follow the on-screen instructions.
Follow the on-screen instructions.
Changing the Connection Method to the Computer
is section explains how to change the connection method when the computer and the printer have been
connected.
Changing from USB to a Network Connection
Using the installer and re-set up in a dierent connection method.
Setting up from the website
Access the following website, and then enter the product name. Go to Setup, and then start setting up.
http://epson.sn
Setting up using the soware disc (only for the models that come with a soware disc and users with Windows
computers with disc drives.)
Insert the soware disc into the computer, and then follow the on-screen instructions.
Selecting Change the Connection Methods
Follow the on-screen instructions until the following screen is displayed.
Adding or Replacing the Computer or Devices
>
Re-setting the Network Connection
>
Changing t
170
Application for Quick and Fun Printing from a Computer (Epson Photo+)
Epson Photo+ is an application that allows you to easily print images with a variety of layouts. You can also
perform image correction and adjust the position while viewing a preview of your document. You can also
brighten up your images by adding text and stamps wherever you like. When printing on genuine Epson photo
paper, the ink performance is maximized creating a beautiful nish with excellent coloring.
See the application's help for details.
Note:
Windows Server operating systems are not supported.
To use this application the printer driver for this printer must be installed.
Starting on Windows
Windows 10
Click the start button, and then select Epson Soware > Epson Photo+.
Windows 8.1/Windows 8
Enter the application name in the search charm, and then select the displayed icon.
Windows 7/Windows Vista/Windows XP
Click the start button, and select All Programs or Programs > Epson Soware > Epson Photo+.
Starting on Mac OS
Select Go > Applications > Epson Soware > Epson Photo+.
Related Information
&“Installing the Applications Separately” on page 96
Application for Easily Operating the Printer from a Smart device (Epson Smart
Panel)
Epson Smart Panel is an application that allows you to perform printer operations easily including printing,
copying, or scanning from a smart device such as a smartphone or tablet. You can connect the printer and smart
device over a wireless network, check the ink levels and printer status, and check for solutions if an error occurs.
You can also copy easily by registering a copy favorite.
Search for and install Epson Smart Panel from App Store or Google Play.
Application for Printing Easily from an Android Application (Epson Print
Enabler)
Epson Print Enabler is an application that allows you to wirelessly print your documents, emails, photos, and web
pages right from your Android phone or tablet (Android v4.4 or later). With a few taps, your Android device will
discover an Epson printer that is connected to the same wireless network.
Product Information
>
Software Information
>
Software for Printing
195
Related Information
&“Saving Power” on page 95
&“Entering Characters” on page 20
&“Loading Paper in the Rear Paper Feeder” on page 25
Network Settings
Select the menus on the control panel as described below.
Settings > Network Settings
Print Status Sheet:
Prints a network status sheet.
Wi-Fi Setup:
Set up or change wireless network settings. Choose the connection method from following and then
follow the instructions on the control panel.
Wi-Fi (Recommended):
Wi-Fi Setup Wizard
Push Button (WPS)
Others
PIN Code (WPS)
Wi-Fi Auto Connect
Disable Wi-Fi
You may be able to resolve network problems by disabling the Wi-Fi settings or making
the Wi-Fi settings again. Select Wi-Fi Setup > Wi-Fi (Recommended) > OK > Others >
Disable Wi-Fi > OK.
Wi-Fi Direct:
iOS
Other OS Devices
Modify
Change Network Name
Change Password
Disable Wi-Fi Direct
Restore Default Settings
Connection Check:
Checks the current network connection and prints a report. If there are any problems with the
connection, see the report to solve the problem.
Product Information
>
Settings Menu List
>
Network Settings
202
Usage History Sheet:
Print information sheets showing the usage history of the printer.
Print Counter
Select the menus on the control panel as described below.
Settings > Print Counter
Displays the total number of prints, B&W prints, color prints, and the total number of pages fed through the
printer including items such as the status sheet, from the time you purchased the printer.
Customer Research
Select the menus on the control panel as described below.
Settings > Customer Research
Select Approve to provide product usage information such as the number of prints to Seiko Epson Corporation.
Restore Default Settings
Select the menus on the control panel as described below.
Settings > Restore Default Settings
Resets the following menus to their defaults.
Network Settings
Copy Settings
Scan Settings
Clear All Data and Settings
Firmware Update
Select the menus on the control panel as described below.
Settings > Firmware Update
Update:
Check if the latest version of the rmware has been uploaded to the network server. e rmware is
updated when new rmware is found. Once the update has started, it cannot be interrupted.
Current Version:
Displays the current rmware version of your printer.
Product Information
>
Settings Menu List
>
Firmware Update
204
Notication:
Select On to receive a notication if a rmware update is available.
Product Specications
Printer Specications
Print Head Nozzle Placement Black ink nozzles: 180
Color ink nozzles: 59 for each color
Weight of Paper
*
Plain Paper 64 to 90 g/m(17 to 24lb)
Envelopes Envelope #10, DL, C6: 75 to 100 g/m (20 to 27 lb)
* Even when the paper thickness is within this range, the paper may not feed in the printer or the print quality may decline
depending on the paper properties or quality.
Printable Area
Printable Area for Single Sheets
Print quality may decline in the shaded areas due to the printer's mechanism.
Printing with borders
A 3.0 mm (0.12 in.)
B 3.0 mm (0.12 in.)
C 41.0 mm (1.61 in.)
D 37.0 mm (1.46 in.)
Borderless printing
A 44.0 mm (1.73 in.)
B 40.0 mm (1.57 in.)
Product Information
>
Product Specications
>
Printer Specications
205
Printable Area for Envelopes
Print quality may decline in the shaded areas due to the printer's mechanism.
A 3.0 mm (0.12 in.)
B 3.0 mm (0.12 in.)
C 18.0 mm (0.71 in.)
D 41.0 mm (1.61 in.)
Scanner Specications
Scanner Type Flatbed
Photoelectric Device CIS
Eective Pixels 10200×14040 pixels (1200 dpi)
Maximum Document Size 216×297 mm (8.5×11.7 in.)
A4, Letter
Scanning Resolution 1200 dpi (main scan)
2400 dpi (sub scan)
Output Resolution 50 to 9600 dpi in 1 dpi increments
Color Depth Color
48 bits per pixel internal (16 bits per pixel per color internal)
24 bits per pixel external (8 bits per pixel per color external)
Grayscale
16 bits per pixel internal
8 bits per pixel external
Black and white
16 bits per pixel internal
1 bits per pixel external
Light Source LED
Interface Specications
For Computer Hi-Speed USB
*
* USB 3.0 cables are not supported.
Product Information
>
Product Specications
>
Interface Specications
206
Province Company Name Address Phone
E-mail
BANJARMASI
N
EPSON SERVICE
CENTER
BANJARMASIN
Jl. Gatot Soebroto NO. 153
BANJARMASIN - KALSEL 70235
0511- 6744135 (TEKNISI) /
3266321(ADMIN)
bdj-admin@epson-indonesia.co.id
bdj-technical@epson-indonesia.co.id
DENPASAR EPSON SALES AND
SERVICE Denpasar
JL. MAHENDRADATA NO. 18,
DENPASAR - BALI
0361- 3446699 / 9348428
dps-admin@epson-indonesia.co.id
dps-technical@epson-indonesia.co.id
JAKARTA EPSON SALES AND
SERVICE CILANDAK
CIBIS Business Park Tower 9 LT.
MEZZANINE, Jalan TB Simatupang
No.2, Jakarta Selatan - DKI
JAKARTA 12560
021- 80866777
esscibis.support1@epson-indonesia.co.id
esscibis.support2@epson-indonesia.co.id
esscibis.admin@epson-indonesia.co.id
esscibis.sales@epson-indonesia.co.id
SURABAYA EPSON SALES AND
SERVICE SURABAYA
(GUBENG)
JL. RAYA GUBENG NO. 62,
SURABAYA - JAWA TIMUR
031- 99444940 / 99446299 / 99446377
esssby@epson-indonesia.co.id
esssby.support@epson-indonesia.co.id
AMBON EPSON SERVICE
CENTER AMBON
Jl. Diponegoro No.37 (Samping
Bank Mandiri Syariah) Kel.Ahusen,
Kec.Sirimau - Ambon 97127
-
For other cities not listed here, call the Hot Line: 08071137766.
Help for Users in Hong Kong
To obtain technical support as well as other aer-sales services, users are welcome to contact Epson Hong Kong
Limited.
Internet Home Page
http://www.epson.com.hk
Epson Hong Kong has established a local home page in both Chinese and English on the Internet to provide users
with the following information:
Product information
Answers to Frequently Asked Questions (FAQs)
Latest versions of Epson product drivers
Technical Support Hotline
You can also contact our technical sta at the following telephone and fax numbers:
Phone: 852-2827-8911
Fax: 852-2827-4383
Where to Get Help
>
Contacting Epson Support
>
Help for Users in Hong Kong
220
220


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