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Troubleshooting
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Check Remedy
Is the USB storage device using a security
function?
You may not be able to use USB storage devices that incorporate
security functions.
About Event ID
Check the event ID and perform the remedy given below. If you cannot find the event ID in the table or resolve
the problem, contact your local dealer or the nearest Epson repair center.
s
Epson Projector Contact List
Event ID Cause Remedy
0020
0026
0032
0036
0037
A Screen Mirroring communication error oc-
curred.
Restart the projector and network software.
0021 Failed to startup Screen Mirroring. Restart the projector.
0022
0027
0028
0029
0030
0031
0035
Screen Mirroring communication is unstable. Check the network communication status, and
reconnect after waiting for a while.
0023
0024
0025
Failed to connect. If you see the PIN entry screen on your com-
puter, enter the PIN code displayed on the
Screen Mirroring standby screen or at the bot-
tom right of the projected image. If this does
not solve the problem, restart the projector and
the connected devices, and then check the
connection settings.
0038
0042
Wireless LAN system mismatch. Check the wireless LAN system for the mobile
device and the projector, and then reconnect.
0041 Failed to connect. Delete the connection information for the pro-
jector that is stored on the computer, and then
reconnect.
0043 The video format is not supported. Change the resolution of the mobile device,
and then reconnect. Or change the Adjust Im-
age Quality for the projector, and then recon-
nect.
0432
0435
Failed to start the network software. Restart the projector.
0433 An image that was transferred cannot be re-
produced.
Restart the network software.
0434
0481
0482
0485
Network communication is unstable. Check the network communication status, and
reconnect after waiting for a while.
90


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