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User's Guide
Printing
Maintaining the Printer
Solving Problems
NPD6448-00 EN
Contents
Guide to This Manual
Introduction to the Manuals...................5
Searching for Information....................5
Printing Only the Pages You Need.............. 6
Aboutis Manual......................... 6
Marks and Symbols.......................6
Notes on Screenshots and Illustrations.........7
Operating System References................7
Trademarks...............................7
Copyright................................8
Important Instructions
Safety Instructions.........................10
Safety Instructions for Ink................. 10
Printer Advisories and Warnings.............. 10
Advisories and Warnings for Setting Up the
Printer................................11
Advisories and Warnings for Using the Printer. . 11
Advisories and Warnings for Using the
Printer with a Wireless Connection...........12
Advisories and Warnings for Transporting or
Storing the Printer.......................12
Protecting Your Personal Information...........12
Part Names and Functions
Part Names and Functions...................14
Guide to the Control Panel
Buttons and Functions......................17
Checking Lights and Printer Status.............18
Loading Paper
Paper Handling Precautions..................22
List of Paper Type......................... 22
Loading Paper in the Rear Paper Feeder.........23
Loading Envelopes in the Rear Paper Feeder. . . . . . 24
Loading Various Paper......................26
Loading Pre-punched Paper................26
Loading Long Papers.....................26
Printing
Printing Documents........................28
Printing from a Computer - Windows.........28
Printing from a Computer - Mac OS..........46
Printing Documents from Smart Devices (iOS). . 51
Printing Documents from Smart Devices
(Android).............................52
Printing on Envelopes...................... 52
Printing on Envelopes from a Computer
(Windows)............................ 52
Printing on Envelopes from a Computer
(Mac OS)..............................53
Printing Web Pages........................ 53
Printing Web Pages from a Computer.........53
Printing Web Pages from Smart Devices.......53
Printing Using a Cloud Service................54
Maintaining the Printer
Checking the Ink Levels.....................57
Improving Print Quality.....................57
Checking and Cleaning the Print Head........57
Running Power Cleaning..................59
Preventing nozzle clogging.................60
Aligning the Print Head...................60
Cleaning the Paper Path...................61
Cleaning the Printer........................62
Cleaning Spilled ink........................62
Checking the Total Number of Pages Fed
rough the Printer........................62
Saving Power.............................63
Saving Power - Windows..................63
Saving Power - Mac OS................... 63
Installing or Uninstalling Applications Separately. . 64
Installing the Applications Separately.........64
Adding the Printer (for Mac OS Only).........67
Uninstalling Applications..................67
Updating Applications and Firmware.........69
Transporting and Storing the Printer............69
Solving Problems
e Printer Does Not Work as Expected.........74
e Printer Does Not Turn On or O.........74
Power Turns O Automatically..............74
Paper Does Not Feed Properly.............. 75
Cannot Print...........................77
Cannot Operate the Printer as Expected. . . . . . . 93
Checking Lights and Printer Status.............95
2
Paper Gets Jammed........................97
Removing Jammed Paper..................97
Preventing Paper Jams...................100
It is Time to Rell the Ink...................100
Ink Bottle Handling Precautions............100
Relling the Ink Tanks...................101
Print Quality is Poor.......................105
Color Missing, Banding, or Unexpected
Colors Appear in Printout.................105
Print Quality is Poor with Black Ink......... 105
Colored Banding Appears at Intervals of
Approximately 2.5 cm....................106
Blurry Prints, Vertical Banding, or
Misalignment..........................107
Printout Comes Out as a Blank Sheet. . . . . . . . 107
Paper Is Smeared or Scued...............108
Printed Photos are Sticky.................109
Images or Photos are Printed in Unexpected
Colors...............................109
Cannot Print Without Margins.............110
Edges of the Image are Cropped During
Borderless Printing......................110
e Position, Size, or Margins of the Printout
Are Incorrect..........................111
Printed Characters Are Incorrect or Garbled. . . 111
e Printed Image Is Inverted..............112
Mosaic-Like Patterns in the Prints...........112
Cannot Solve Problem.....................113
Cannot Solve Printing Problems............113
Adding or Replacing the Computer or
Devices
Connecting to a Printer that has been
Connected to the Network..................116
Using a Network Printer from a Second
Computer............................116
Using a Network Printer from a Smart Device. . 117
Re-setting the Network Connection........... 117
When Replacing the Wireless Router.........117
When Changing the Computer.............118
Changing the Connection Method to the
Computer............................118
Making Wi-Fi Settings from the Control Panel. .119
Connecting a Smart Device and Printer Directly
(Wi-Fi Direct)...........................121
About Wi-Fi Direct..................... 122
Connecting to Devices Using Wi-Fi Direct. . . . 122
Checking the Network Connection Status.......123
Checking the Network Status Using Network
Light................................123
Printing a Network Connection Report. . . . . . . 124
Printing a Network Status Sheet............ 129
Checking the Network of the Computer
(Windows only)........................129
Product Information
Paper Information........................132
Available Paper and Capacities.............132
Unavailable Paper Types..................134
Consumable Products Information............135
Ink Bottle Codes....................... 135
Soware Information......................136
Soware for Printing.................... 136
Soware for Package Creation..............139
Soware for Making Settings.............. 140
Soware for Updating................... 142
Product Specications..................... 142
Printer Specications....................142
Interface Specications...................143
Network Specications...................144
Dimensions...........................145
Electrical Specications.................. 145
Environmental Specications..............146
System Requirements....................146
Regulatory Information....................147
Standards and Approvals................. 147
Restrictions on Copying..................147
Where to Get Help
Technical Support Web Site..................150
Contacting Epson Support..................150
Before Contacting Epson................. 150
Help for Users in Europe..................150
Help for Users in Australia................150
Help for Users in New Zealand.............151
Help for Users in Singapore............... 152
Help for Users inailand................ 152
Help for Users in Vietnam................ 152
Help for Users in Indonesia................153
Help for Users in Malaysia................ 155
Help for Users in India...................156
Help for Users in the Philippines............156
3
Introduction to the Manuals
e following manuals are supplied with your Epson printer. As well as the manuals, see the help included in the
various Epson soware applications.
Important Safety Instructions (paper manual)
Provides you with instructions to ensure the safe use of this printer.
Start Here (paper manual)
Provides you with information on setting up the printer and installing the soware.
User's Guide (digital manual)
is manual. is manual is available as PDF and Web manuals. Provides overall information and instructions
on using the printer, on network settings when using the printer on a network, and on solving problems.
You can obtain the latest versions of the above manuals with the following methods.
Paper manual
Visit the Epson Europe support website at http://www.epson.eu/support, or the Epson worldwide support
website at http://support.epson.net/.
Digital manual
To view the Web manual, visit the following website, enter the product name, and then go to Support.
http://epson.sn
Searching for Information
e PDF manual allows you to search for information you are looking for by keyword, or jump directly to specic
ections using the bookmarks. is section explains how to use a PDF manual that has been opened in Adobe
Acrobat Reader DC on your computer.
Searching by keyword
Click Edit > Advanced Search. Enter the keyword (text) for information you want to nd in the search window,
and then click Search. Hits are displayed as a list. Click one of the displayed hits to jump to that page.
Jumping directly from bookmarks
Click a title to jump to that page. Click + or > to view the lower level titles in that section. To return to the previous
page, perform the following operation on your keyboard.
Windows: Hold down Alt. and then press .
Guide to This Manual
>
Searching for Information
5
Mac OS: Hold down the command key, and then press .
Printing Only the Pages You Need
You can extract and print only the pages you need. Click Print in the File menu, and then specify the pages you
want to print in Pages in Pages to Print.
To specify a series of pages, enter a hyphen between the start page and the end page.
Example: 20-25
To specify pages that are not in series, divide the pages with commas.
Example: 5, 10, 15
About This Manual
is section explains the meaning of marks and symbols, notes on descriptions, and operating system reference
information used in this manual.
Marks and Symbols
!
Caution:
Instructions that must be followed carefully to avoid bodily injury.
c
Important:
Instructions that must be observed to avoid damage to your equipment.
Note:
Provides complementary and reference information.
Guide to This Manual
>
About This Manual
>
Marks and Symbols
6
QR Code is a registered trademark of DENSO WAVE INCORPORATED in Japan and other countries.
Microso
®
, Windows
®
, Windows Server
®
, and Windows Vista
®
are registered trademarks of Microso
Corporation.
Apple, Mac, macOS, OS X, Bonjour, ColorSync, Safari, iPad, iPhone, iPod touch, and iTunes are trademarks of
Apple Inc., registered in the U.S. and other countries.
Chrome, Google Play, and Android are trademarks of Google LLC.
Adobe, Acrobat, and Reader are either registered trademarks or trademarks of Adobe in the United States
and/or other countries.
Firefox is a trademark of the Mozilla Foundation in the U.S. and other countries.
General Notice: Other product names used herein are for identication purposes only and may be trademarks
of their respective owners. Epson disclaims any and all rights in those marks.
Copyright
No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any
means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of
Seiko Epson Corporation. No patent liability is assumed with respect to the use of the information contained
herein. Neither is any liability assumed for damages resulting from the use of the information herein. e
information contained herein is designed only for use with this Epson product. Epson is not responsible for any
use of this information as applied to other products.
Neither Seiko Epson Corporation nor its aliates shall be liable to the purchaser of this product or third parties for
damages, losses, costs, or expenses incurred by the purchaser or third parties as a result of accident, misuse, or
abuse of this product or unauthorized modications, repairs, or alterations to this product, or (excluding the U.S.)
failure to strictly comply with Seiko Epson Corporation's operating and maintenance instructions.
Seiko Epson Corporation and its aliates shall not be liable for any damages or problems arising from the use of
any options or any consumable products other than those designated as Original Epson Products or Epson
Approved Products by Seiko Epson Corporation.
Seiko Epson Corporation shall not be held liable for any damage resulting from electromagnetic interference that
occurs from the use of any interface cables other than those designated as Epson Approved Products by Seiko
Epson Corporation.
© 2020 Seiko Epson Corporation
e contents of this manual and the specications of this product are subject to change without notice.
Guide to This Manual
>
Copyright
8
Important Instructions
Safety Instructions................................................. 10
Printer Advisories and Warnings.......................................10
Protecting Your Personal Information................................... 12
Safety Instructions
Read and follow these instructions to ensure safe use of this printer. Make sure you keep this manual for future
reference. Also, be sure to follow all warnings and instructions marked on the printer.
Some of the symbols used on your printer are to ensure safety and proper use of the printer. Visit the following
Web site to learn the meaning of the symbols.
http://support.epson.net/symbols
Use only the power cord supplied with the printer and do not use the cord with any other equipment. Use of
other cords with this printer or the use of the supplied power cord with other equipment may result in re or
electric shock.
Be sure your AC power cord meets the relevant local safety standard.
Never disassemble, modify, or attempt to repair the power cord, plug, printer unit, or options by yourself, except
as specically explained in the printer's manuals.
Unplug the printer and refer servicing to qualied service personnel under the following conditions:
e power cord or plug is damaged; liquid has entered the printer; the printer has been dropped or the casing
damaged; the printer does not operate normally or exhibits a distinct change in performance. Do not adjust
controls that are not covered by the operating instructions.
Place the printer near a wall outlet where the plug can be easily unplugged.
Do not place or store the printer outdoors, near excessive dirt or dust, water, heat sources, or in locations
subject to shocks, vibrations, high temperature or humidity.
Take care not to spill liquid on the printer and not to handle the printer with wet hands.
Keep the printer at least 22 cm away from cardiac pacemakers. Radio waves from this printer may adversely
aect the operation of cardiac pacemakers.
Safety Instructions for Ink
Be careful not to touch any ink when you handle the ink tanks, ink tank caps, and opened ink bottles or ink
bottle caps.
If ink gets on your skin, wash the area thoroughly with soap and water.
If ink gets into your eyes, ush them immediately with water. If discomfort or vision problems continue aer
a thorough ushing, see a doctor immediately.
If ink gets into your mouth, see a doctor right away.
Do not shake an ink bottle too vigorously or subject it to strong impacts as this can cause ink to leak.
Keep ink bottles out of the reach of children. Do not allow children to drink from the ink bottles.
Printer Advisories and Warnings
Read and follow these instructions to avoid damaging the printer or your property. Make sure you keep this
manual for future reference.
Important Instructions
>
Printer Advisories and Warnings
10
Advisories and Warnings for Using the Printer with a Wireless
Connection
Radio waves from this printer may negatively aect the operation of medical electronic equipment, causing
them to malfunction. When using this printer inside medical facilities or near medical equipment, follow
directions from the authorized personnel representing the medical facilities, and follow all posted warnings and
directions on the medical equipment.
Radio waves from this printer may negatively aect the operation of automatically controlled devices such as
automatic doors or re alarms, and could lead to accidents due to malfunction. When using this printer near
automatically controlled devices, follow all posted warnings and directions on these devices.
Advisories and Warnings for Transporting or Storing the Printer
When storing or transporting the printer, avoid tilting it, placing it vertically, or turning it upside down;
otherwise ink may leak.
Before transporting the printer, make sure that the print head is in the home (far right) position.
Protecting Your Personal Information
If you give the printer to someone else or dispose of it, restore the default network settings by using the printer's
buttons.
Related Information
&“Buttons and Functions” on page 17
Important Instructions
>
Protecting Your Personal Information
12
Part Names and Functions
Part Names and Functions............................................14
Part Names and Functions
ARear paper feeder Loads paper.
BPaper support Supports loaded paper.
CEdge guide Feeds the paper straight into the printer. Slide to the edges of the paper.
DControl panel Allows you to operate the printer and indicates the printer's status.
EOutput tray Holds the ejected paper.
FStopper Position the stopper to prevent print outs from falling from the output tray.
APrinter cover Open when removing jammed paper inside the printer.
Keep this cover closed while the printer is not in use to prevent foreign
substances from entering the printer.
BInk tank cap Open to rell the ink tank.
CInk tank cover
DInk tank unit Contains the ink tanks.
EInk reservoir tank (Ink tank) Supplies ink to the print head.
Part Names and Functions
>
Part Names and Functions
14
14


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