No sound can be heard or the sound is faint (EB-G5950/G5900/G5650W/G5600 only)
CheckRemedy
Is the audio source connected correctly?Disconnect the cable from the audio input port, and then reconnect the cable.
Is the volume adjusted to the minimum setting?Adjust the volume so that sound can be heard. sQuick Start Guide
Is A/V Mute active?Press the [A/V Mute] button on the remote control to cancel A/V Mute. sp.38
Is the audio cable's specification "No resistance"?When using a commercially available audio cable, make sure it is labeled "No resistance".
Is it connected with an HDMI cable?If no audio is output when connecting via an HDMI cable, set the connected equipment to PCM output.
Is the correct setting for the HDMI Audio Input selected?
Only when the input source is HDMI
Check the HDMI Audio Input from the configuration menu. sSettings Menu - Audio Input - HDMI Audio Input
p.59
Is the correct setting for the LAN Audio Input selected?
Only when the input source is LAN
If the audio from a computer that is connected through a network is not output, check the setting of the LAN Audio
Input on the configuration menu. sSettings Menu - Audio Input - LAN Audio Inputp.59
The remote control does not work
CheckRemedy
Is the remote control light-emitting area pointing towards the
remote receiver on the projector when it is operated?
Point the remote control towards the Remote Receiver. sp.19
Is the remote control too far from the projector?The operating range for the remote control is about 15 m. sp.19
Is direct sunlight or strong light from fluorescent lamps shining onto
the Remote Receiver?
Set the projector up in a location where strong light does not shine onto the remote receiver. Or set the remote receiver to
Off from Remote Receiver in the configuration menu. sSettings Menu - Remote Receiverp.59
Is the correct setting for the remote receiver selected?Check the Remote Receiver from the configuration menu. sSettings Menu - Remote Receiverp.59
Are the batteries dead or have the batteries been inserted correctly?Make sure the Batteries are inserted correctly or replace the batteries with new ones if necessary. sp.18
Are the remote control ID and the projector ID matched?Make sure the ID for the projector you want to operate and the ID for the remote control match. To operate all projectors
by remote control regardless of the ID setting, set the ID switch on the side of the remote control to Off. sp.42
Does Remote Control Type match the remote control that you are
using?
Check the Remote Control Type on the configuration menu. sExtended Menu - Operation - Remote Control Type
p.61
Is the optional remote control cable connected to the remote control
or to the projector's remote port?
When the remote control cable is connected, the remote control light-emitting area or the projector's remote receiver are
disabled. When not using the remote control cable set, disconnect it from the remote control and the remote port.
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