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Epson AcuLaser C9300 Manual

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User’s Guide
NPD4505-00 EN
Copyright and Trademarks
No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means,
mechanical, photocopying, recording, or otherwise, without the prior written permission of Seiko Epson Corporation. No
patent liability is assumed with respect to the use of the information contained herein. Neither is any liability assumed for
damages resulting from the use of the information contained herein.
Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third parties for damages,
losses, costs, or expenses incurred by purchaser or third parties as a result of: accident, misuse, or abuse of this product or
unauthorized modifications, repairs, or alterations to this product, or (excluding the U.S.) failure to strictly comply with Seiko
Epson Corporation’s operating and maintenance instructions.
Seiko Epson Corporation and its affiliates shall not be liable against any damages or problems arising from the use of any options
or any consumable products other than those designated as Original Epson Products or Epson Approved Products by Seiko
Epson Corporation.
libtiff Copyright © 1988-1997 Sam Leffler Copyright © 1991-1997 Silicon Graphics, Inc. Permission to use, copy, modify,
distribute, and sell this software and its documentation for any purpose is hereby granted without fee, provided that (i) the above
copyright notices and this permission notice appear in all copies of the software and related documentation, and (ii) the names of
Sam Leffler and Silicon Graphics may not be used in any advertising or publicity relating to the software without the specific,
prior written permission of Sam Leffler and Silicon Graphics. THE SOFTWARE IS PROVIDED “AS-IS” AND WITHOUT
WARRANTY OF ANY KIND, EXPRESS, IMPLIED OR OTHERWISE, INCLUDING WITHOUT LIMITATION, ANY
WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL SAM
LEFFLER OR SILICON GRAPHICS BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT OR CONSEQUENTIAL
DAMAGES OF ANY KIND, OR ANY DAMAGES WHATSOEVER RESULTING FROM LOSS OF USE, DATA OR PROFITS,
WHETHER OR NOT ADVISED OF THE POSSIBILITY OF DAMAGE, AND ON ANY THEORY OF LIABILITY, ARISING
OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THIS SOFTWARE.
Features Zoran Corporation Integrated Print System (IPS) for print language emulation.
A part of the ICC Profile contained within this product was created by Gretag Macbeth ProfileMaker. Gretag Macbeth is the
registered trademark of Gretag Macbeth Holding AG Logo. ProfileMaker is a trademark of LOGO GmbH.
IBM and PS/2 are registered trademarks of International Business Machines Corporation.
Microsoft
®
, Windows
®
, and Windows Vista
®
are registered trademarks of Microsoft Corporation.
Apple
®
, Macintosh
®
, Mac
®
, Mac OS
®
, AppleTalk
®
, and Bonjour
®
are registered trademarks of Apple, Inc.
Apple Chancery, Chicago, Geneva, Hoefler Text, Monaco, New York and True Type are trademarks or registered trademarks of
Apple, Inc.
Epson and Epson ESC/P are registered trademarks and Epson AcuLaser and Epson ESC/P 2 are trademarks of Seiko Epson
Corporation.
Monotype is a trademark of Monotype Imaging, Inc. registered in the United States Patent and Trademark Office and may be
registered in certain jurisdictions.
Epson AcuLaser C9300 Series User's Guide
Copyright and Trademarks 2
The UFST
®
(Universal Font Scaling Technology
™
) product is Monotype Imaging’s scalable font rendering subsystem for
printer devices.
MicroType
®
font compression technology from Monotype Imaging works with the UFST
®
font rendering subsystem to
significantly reduce font file sizes.
Monotype Imaging’s MicroType
®
font format is a MicroType-compressed font format.
CG Omega, CG Times, Garamond Antiqua, Garamond Halbfett, Garamond Kursiv, Garamond Halbfett Kursiv are trademarks
of Monotype Imaging, Inc. and may be registered in certain jurisdictions.
Scalable type outlines are licensed from Monotype Imaging, Inc.
Albertus, Arial, Coronet, GillSans, Times New Roman and Joanna are trademarks of The Monotype Corporation registered in
the United States Patent and Trademark Office and may be registered in certain jurisdictions.
ITC Avant Garde Gothic, ITC Bookman, ITC Lubalin Graph, ITC Mona Lisa Recut, ITC Symbol, ITC Zapf-Chancery, and ITC
ZapfDingbats are trademarks of International Typeface Corporation registered in the United States Patent and Trademark
Office and may be registered in certain jurisdictions.
Clarendon, Helvetica, New Century Schoolbook, Optima, Palatino, Stempel Garamond, Times and Univers are registered
trademarks of Heidelberger Druckmaschinen AG, which may be registered in certain jurisdictions, exclusively licensed through
Linotype Library GmbH, a wholly owned subsidiary of Heidelberger Druckmaschinen AG.
Wingdings is a registered trademark of Microsoft Corporation in the United States and other countries.
Marigold is trademark of Arthur Baker and may be registered in some jurisdictions.
Antique Olive is a registered trademark of Marcel Olive and may be registered in certain jurisdictions.
Carta and Tekton are registered trademarks of Adobe Systems Incorporated.
Marigold and Oxford are trademarks of AlphaOmega Typography.
Coronet is a registered trademark of Ludlow Type Foundry.
Eurostile is a trademark of Nebiolo.
HP and HP LaserJet are registered trademarks of the Hewlett-Packard Company.
PCL is the registered trademark of Hewlett-Packard Company.
Adobe, the Adobe logo and PostScript3 are trademarks of Adobe Systems Incorporated, which may be registered in certain
jurisdictions.
General Notice: Other product names used herein are for identification purposes only and may be trademarks of their respective
owners. Epson disclaims any and all rights in those marks.
Copyright © 2011 Seiko Epson Corporation. All rights reserved.
Epson AcuLaser C9300 Series User's Guide
Copyright and Trademarks 3
Operating System Versions
In this manual, the following abbreviations are used.
Windows refers to Windows 7, 7 x64, Vista, Vista x64, XP, XP x64, Server 2008, Server 2008 x64, Server 2008 R2, Server
2003, and Server 2003 x64.
❏ Windows 7 refers to Windows 7 Ultimate Edition, Windows 7 Home Premium Edition, Windows 7 Home Basic
Edition, and Windows 7 Professional Edition.
❏ Windows 7 x64 refers to Windows 7 Ultimate x64 Edition, Windows 7 Home Premium x64 Edition, Windows 7
Home Basic x64 Edition, and Windows 7 Professional x64 Edition.
❏ Windows Vista refers to Windows Vista Ultimate Edition, Windows Vista Home Premium Edition, Windows Vista
Home Basic Edition, Windows Vista Enterprise Edition and Windows Vista Business Edition.
❏ Windows Vista x64 refers to Windows Vista Ultimate x64 Edition, Windows Vista Home Premium x64 Edition,
Windows Vista Home Basic x64 Edition, Windows Vista Enterprise x64 Edition and Windows Vista Business x64
Edition.
❏ Windows XP refers to Windows XP Home Edition and Windows XP Professional.
❏ Windows XP x64 refers to Windows XP Professional x64 Edition.
❏ Windows Server 2008 refers to Windows Server 2008 Standard Edition and Windows Server 2008 Enterprise
Edition.
❏ Windows Server 2008 x64 refers to Windows Server 2008 x64 Standard Edition, Windows Server 2008 x64
Enterprise Edition, Windows Server 2008 R2 Standard Edition, and Windows Server 2008 R2 Enterprise Edition.
❏ Windows Server 2003 refers to Windows Server 2003 Standard Edition and Windows Server 2003 Enterprise
Edition.
❏ Windows Server 2003 x64 refers to Windows Server 2003 x64 Standard Edition and Windows Server 2003 x64
Enterprise Edition.
Macintosh refers to Mac OS X.
❏ Mac OS X refers to Mac OS X 10.4.11 or later.
Epson AcuLaser C9300 Series User's Guide
Operating System Versions 4
Contents
Safety Instructions
Warning, Caution, and Note. . . . ......................................................... 12
Important Safety Instructions............................................................ 12
Setting up the printer............................................................... 12
Finding the place for the printer. . . . . . . . . . . . . ......................................... 14
Using the printer................................................................... 15
Handling consumable products....................................................... 17
Safety Information..................................................................... 18
Laser safety labels.................................................................. 18
Internal laser radiation.............................................................. 19
Ozone safety...................................................................... 19
Chapter 1 Getting to Know Your Printer
Printer Parts........................................................................... 20
Front view........................................................................ 20
Rear view......................................................................... 21
Inside the printer.................................................................. 21
Control panel...................................................................... 23
Options and Consumable Products........................................................ 24
Options.......................................................................... 24
Consumable products. . . . . . ......................................................... 25
Where to Find Information. . . ........................................................... 26
Printer Features........................................................................ 26
Power saving performance........................................................... 26
Print Job Arranger................................................................. 26
Sort function...................................................................... 27
Chapter 2 Printing Tasks
Loading Paper into Your Printer.......................................................... 28
MP tray.......................................................................... 28
Lower paper cassette................................................................ 30
Notes on loading A4/LT size paper.................................................... 33
Epson AcuLaser C9300 Series User's Guide
Contents 5
Output tray....................................................................... 34
Selecting and Using Print Media.......................................................... 35
Labels............................................................................ 35
Envelopes......................................................................... 36
Thick paper....................................................................... 38
Coated paper...................................................................... 39
Custom paper size.................................................................. 39
Cancelling a Print Job................................................................... 41
From the printer................................................................... 41
From the computer................................................................. 41
Setting the Print Quality................................................................. 41
Using the Automatic setting......................................................... 42
Using the Advanced setting.......................................................... 42
Customizing print settings........................................................... 43
Toner Save mode.................................................................. 44
Monochrome Model Compatibility mode. . . . . ......................................... 45
Adjusting the weight of thin lines..................................................... 45
Setting the Advanced Layout............................................................. 46
Duplex printing (with the Duplex Unit)................................................ 46
Modifying the print layout........................................................... 47
Resizing printouts. ................................................................. 48
Printing watermarks................................................................ 49
Printing headers and footers......................................................... 50
Printing with an overlay............................................................. 51
Printing with an overlay (with the storage)............................................. 54
Printing the copy-protected document................................................. 56
Printing Multiple Print Jobs at Once....................................................... 57
Printing Web Pages to Fit Your Paper Size.................................................. 58
Using the Reserve Job Function........................................................... 58
Sending the print job............................................................... 59
Chapter 3 Using the Control Panel
Using the Control Panel Menus........................................................... 60
When to make control panel settings.................................................. 60
How to access the control panel menus................................................ 60
How to register menus as bookmarks.................................................. 61
Control Panel Menus................................................................... 62
Information Menu................................................................. 62
Epson AcuLaser C9300 Series User's Guide
Contents 6
System Information Menu........................................................... 65
Tray Menu........................................................................ 65
Emulation Menu................................................................... 66
Printing Menu..................................................................... 67
Setup Menu....................................................................... 70
Reset Menu....................................................................... 73
Quick Print JobMenu. .............................................................. 74
ConfidentialJobMenu............................................................... 74
Clock Menu....................................................................... 74
Parallel Menu..................................................................... 75
USB Menu........................................................................ 76
Network Menu.................................................................... 77
AUX Menu....................................................................... 78
PCL Menu........................................................................ 78
PS3 Menu......................................................................... 79
ESCP2 Menu...................................................................... 81
FX Menu......................................................................... 83
I239X Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Password Config Menu............................................................. 87
Energy Saver Menu................................................................. 88
Support Menu..................................................................... 90
Bookmark Menu................................................................... 90
Status and Error Messages............................................................... 91
Printing and Deleting Reserve Job Data................................................... 105
Using the Quick Print Job Menu..................................................... 105
Using the Confidential Job Menu.................................................... 106
Printing a Configuration Status Sheet..................................................... 106
Canceling Printing.................................................................... 107
Using the Pause/Cancel button...................................................... 107
Using the Reset menu.............................................................. 108
Interrupting Printing.................................................................. 108
Chapter 4 Installing Options
Optional Printer Stand and Paper Cassette Unit............................................ 110
Handling precautions.............................................................. 110
Installing the optional printer stand. . . . . . . ........................................... 111
Installing the optional paper cassette unit............................................. 114
Removing the optional paper cassette unit............................................. 121
Epson AcuLaser C9300 Series User's Guide
Contents 7
Duplex Unit.......................................................................... 121
Installing the Duplex Unit.......................................................... 121
Removing the Duplex Unit......................................................... 124
Memory Module...................................................................... 124
Installing a memory module........................................................ 124
Removing a memory module........................................................ 127
Interface Card........................................................................ 128
Installing an interface card.......................................................... 128
Removing an interface card......................................................... 129
CompactFlash Memory................................................................ 129
Installing a CompactFlash memory.................................................. 129
Removing a CompactFlash memory.................................................. 131
Chapter 5 Replacing Consumable Products
Precautions During Replacement........................................................ 133
Replacement Messages................................................................. 133
Chapter 6 Cleaning and Transporting the Printer
Cleaning the Printer................................................................... 135
Cleaning the pickup roller.......................................................... 135
Cleaning the exposure window...................................................... 137
Transporting the Printer................................................................ 144
For long distances................................................................. 144
For short distances................................................................ 145
Chapter 7 Troubleshooting
Clearing Jammed Paper. ............................................................... 147
Precautions for clearing jammed paper............................................... 147
Paper Jam MP A (MP tray or Cover A)............................................... 148
Paper Jam C4, Paper Jam C3, Paper Jam C2, Paper Jam C1 (All paper cassette).............. 149
Paper Jam B E (Duplex Unit or Cover E).............................................. 150
Printing a Configuration Status Sheet..................................................... 154
Operational Problems.................................................................. 155
The Ready light does not turn on.................................................... 155
The printer does not turn off........................................................ 155
Epson AcuLaser C9300 Series User's Guide
Contents 8
The printer does not print (Ready light off)............................................ 155
The Ready light is on but nothing prints.............................................. 156
The remaining service life of the consumables is not updated (Windows only)............... 156
Cannot install software or drivers.................................................... 156
Cannot access the shared printer..................................................... 157
Printout Problems..................................................................... 157
The font cannot be printed......................................................... 157
Printout is garbled................................................................ 158
The printout position is not correct.................................................. 158
Graphics do not print correctly...................................................... 159
Color Printing Problems. . . . . . .......................................................... 159
Cannot print in color.............................................................. 159
The printout color differs when printed from different printers........................... 159
The color looks different from what you see on the computer screen....................... 160
Print Quality Problems................................................................. 160
The background is dark or dirty..................................................... 160
White dots appear in the printout.................................................... 160
Vertical lines appear on the printout................................................. 161
Print quality or tone is uneven...................................................... 161
Half-tone images print unevenly..................................................... 161
Toner smudges................................................................... 162
Areas are missing in the printed image................................................ 162
Completely blank pages are output................................................... 163
The printed image is light or faint.................................................... 163
The non-printed side of the page is dirty.............................................. 164
Print quality decreased............................................................. 164
Memory Problems..................................................................... 165
Insufficient memory for current task................................................. 165
Insufficient memory to print all copies................................................ 165
Paper Handling Problems.............................................................. 165
Paper does not feed properly........................................................ 165
Problems Using Options............................................................... 166
The message Invalid AUX I/F Card appears on the LCD panel............................ 166
Paper does not feed from the optional paper cassette.................................... 166
An installed option cannot be used................................................... 167
The optional product is not available................................................. 167
Correcting USB Problems.............................................................. 167
USB connections.................................................................. 167
Windows operating system......................................................... 168
Printer software installation......................................................... 168
Epson AcuLaser C9300 Series User's Guide
Contents 9
Status and Error Messages.............................................................. 169
Canceling Printing.................................................................... 169
Printing in the PostScript 3 Mode Problems............................................... 169
The printer does not print correctly in the PostScript mode.............................. 169
The printer does not print.......................................................... 170
The printer or its driver does not appear in utilities in the printer configuration (Macintosh
only).......................................................................... 170
The font on the printout is different from that on the screen.............................. 170
The printer fonts cannot be installed................................................. 171
The edges of texts and/or images are not smooth....................................... 171
The printer does not print normally via the USB interface................................ 171
The printer does not print normally via the network interface............................ 171
An undefined error occurs (Macintosh only).......................................... 172
Chapter 8 About the Printer Software
Using the Printer Software for Windows.................................................. 173
Using the printer driver. . .......................................................... 173
Using EPSON Status Monitor....................................................... 175
Uninstalling the printer software.................................................... 183
Using the PostScript Printer Driver....................................................... 183
System requirements.............................................................. 183
Using the PostScript printer driver with Windows...................................... 184
Using the PostScript printer driver with Macintosh..................................... 187
Using the PCL6 printer driver. . ......................................................... 190
Appendix A Technical Specifications
Paper................................................................................ 191
Available paper types.............................................................. 191
Paper that should not be used....................................................... 191
Printable area.................................................................... 192
Printer.............................................................................. 193
General.......................................................................... 193
Environmental................................................................... 194
Mechanical...................................................................... 195
Electrical........................................................................ 195
Standard and approvals............................................................ 195
Epson AcuLaser C9300 Series User's Guide
Contents 10
Interfaces............................................................................ 196
USB interface..................................................................... 196
Ethernet interface................................................................. 196
Options and Consumable Products....................................................... 196
Optional paper cassette unit........................................................ 196
Duplex Unit...................................................................... 197
Printer Stand..................................................................... 197
Memory modules................................................................. 198
Parallel Interface Card............................................................. 198
CompactFlash memory............................................................ 198
Toner Cartridge.................................................................. 199
Photoconductor Unit. . . . . . . . ...................................................... 199
Waste Toner Collector............................................................. 199
Appendix B Where To Get Help
Contacting Customer Support........................................................... 200
Before Contacting Epson. . . . . ...................................................... 200
Help for Users in Europe. . . . ....................................................... 200
Help for Users in Singapore. ........................................................ 200
Help for Users in Thailand.......................................................... 201
Help for Users in Vietnam.......................................................... 201
Help for Users in Indonesia......................................................... 202
Help for Users in Hong Kong....................................................... 203
Help for Users in Malaysia.......................................................... 204
Help for Users in India............................................................. 204
Help for Users in the Philippines.................................................... 205
Index
Epson AcuLaser C9300 Series User's Guide
Contents 11
Safety Instructions
Warning, Caution, and Note
w
Warning
must be followed carefully to avoid bodily injury.
c
Caution
must be observed to avoid damage to your equipment.
Note
contains important information and useful tips on the operation of your printer.
Important Safety Instructions
Setting up the printer
❏ Because the printer weighs approximately 44 kg (97 lb) with consumable products installed, one
person should not lift or carry it. Two people should carry the printer, lifting it by the correct
positions as shown below.
❏ When moving the printer, always keep it horizontal.
❏ If you are unable to insert the AC plug into the electrical outlet, contact an electrician.
Epson AcuLaser C9300 Series User's Guide
Safety Instructions 12
❏ Be sure the AC power cord meets the relevant local safety standards. Use only the power cord that
comes with this printer. Use of the another cord may result in fire or electric shock. This printer’s
power cord is for use with this printer only. Use with other equipment may result in fire or electric
shock.
❏ If damage occurs to the plug, replace the cord set or consult a qualified electrician. If there are fuses
in the plug, make sure you replace them with fuses of the correct size and rating.
❏ Use a grounded outlet that matches the printer’s power plug. Do not use an adapter plug.
❏ Avoid using an electrical outlet that is controlled by wall switches or automatic timers. Accidental
disruption of power can erase valuable information in your computer’s and printer’s memory.
❏ Make sure that there is no dust on the socket.
❏ Be sure to insert the plug completely into the electrical outlet.
❏ Do not handle the plug with wet hands.
❏ Unplug this printer from the wall outlet and refer servicing to a qualified service representative
under the following conditions:
A When the power cord or plug is damaged or frayed.
B If liquid has been spilled into it.
C If it has been exposed to rain or water.
D If it does not operate normally when the operating instructions are followed. Adjust only those controls that
are covered by the operating instructions since improper adjustment of other controls may result in damage
and will often require extensive work by a qualified technician to restore the printer to normal operation.
E If it has been dropped or the cabinet has been damaged.
F If it exhibits a distinct change in performance, indicating a need for service.
❏ Avoid sharing outlets with other appliances.
❏ Connect all equipment to properly grounded power outlets. Avoid using outlets on the same
circuit as photocopiers or air control systems that regularly switch on and off.
❏ Connect your printer to an electrical outlet that meets the power requirements of this printer.
Your printer’s power requirements are indicated on a label attached to the printer. If you are not
sure of the power supply specifications in your area, contact your local power company or consult
your dealer.
❏ If you use an extension cord, make sure that the total of the ampere ratings on the products
plugged into the extension cord does not exceed the extension cord ampere rating.
Epson AcuLaser C9300 Series User's Guide
Safety Instructions 13
❏ When connecting this printer to a computer or other device with a cable, ensure the correct
orientation of the connectors. Each connector has only one correct orientation. Inserting a
connector in the wrong orientation may damage both devices connected by the cable.
❏ Use only optional products, such as the paper cassette units and the printer stand, produced
specifically for this product. Using options produced for other products may cause the product to
fall over and injure someone.
❏ When lifting the printer onto the optional printer stand, be sure to lock the stand’s casters.
Finding the place for the printer
When relocating the printer, always choose a location that has adequate space for easy operation and
maintenance. Use the following illustration as a guide for the amount of space required around the
printer to ensure smooth operation.
a 36 cm
b 14 cm
c 10 cm
d 59 cm
e 10 cm
To install and use any of the following options, you will need the indicated amount of additional
space.
Epson AcuLaser C9300 Series User's Guide
Safety Instructions 14
An optional paper cassette unit adds 14 cm (5.4 in.) to the bottom of the printer.
A printer stand adds 9 cm (3.5 in.) to the bottom of the printer.
In addition to space considerations, always heed the following precautions when finding a place to
locate the printer:
❏ Place the printer near an electrical outlet where you can easily plug in and unplug the power cord.
❏ Do not put your printer where the cord will be stepped on.
❏ Do not use printer in a damp environment.
❏ Avoid locations that are subject to direct sunlight, excessive heat, moisture, oil vapor, or dust.
❏ Do not place the printer on an unstable surface.
❏ Slots and openings in the cabinet and the back or bottom are provided for ventilation. Do not
block or cover them. Do not put the printer on a bed, sofa, rug, or other similar surface or in a
built-in installation unless proper ventilation is provided.
❏ Keep the entire computer and printer system away from potential sources of interference, such as
loudspeakers or the base units of cordless telephones.
❏ Leave adequate room around the printer to allow for sufficient ventilation.
Using the printer
❏ Be careful not to touch the fuser, which is marked CAUTION, or the surrounding areas. If the
printer has been in use, the fuser and the surrounding areas may be very hot. If you must touch one
of these areas, turn off the printer and wait 40 minutes to allow the heat to subside before doing
so.
Front view of fuser (cover A is opened by button B)
Epson AcuLaser C9300 Series User's Guide
Safety Instructions 15
* CAUTION
Rear view of fuser (cover A is opened by lever A)
* CAUTION
When optional duplex unit is attached (cover A is opened by button B)
* CAUTION
❏ Do not insert your hand deep into the fuser unit as some components are sharp and may cause
injury.
❏ Never push objects of any kind through cabinet slots as they may touch dangerous voltage points
or short out parts that could result in a risk of fire or electric shock.
❏ When optional paper cassettes are installed, do not open two or more paper cassettes at the same
time while cover A is open. The open cassettes unbalance the printer, and if any pressure is placed
on the back of it, it may fall over and hurt someone.
❏ Do not sit or lean on the printer. Do not put heavy objects on the printer.
❏ Do not use aerosol products containing any kind of combustible gases, such as air duster, in or
around the printer.
Epson AcuLaser C9300 Series User's Guide
Safety Instructions 16
❏ Never force the printer’s components into place. Although the printer is designed to be sturdy,
rough handling can damage it.
❏ Do not leave jammed paper inside the printer. This can cause the printer to overheat.
❏ Never spill liquid of any kind on the printer.
❏ Adjust only those controls that are covered by the operating instructions. Improper adjustment of
other controls may result in damage and may require repair by a qualified service representative.
❏ Do not turn off the printer:
- After turning on the printer, wait until Ready appears on the LCD panel.
- While Ready light is flashing.
- While the Data light is on or flashing.
- While printing.
❏ Avoid touching the components inside the printer unless instructed to do so in this guide.
❏ Follow all warnings and instructions marked on the printer.
❏ Except as specifically explained in the printer’s documentation, do not attempt to service this
printer yourself.
❏ Periodically disconnect the plug from the electrical outlet and clean the blades.
❏ Do not disconnect the plug while the printer is on.
❏ If the printer will not be used for a long time, disconnect the plug from the electrical outlet.
❏ Unplug this printer from the wall outlet before cleaning.
❏ Use a well-wrung cloth for cleaning and do not use liquid or aerosol cleaners.
Handling consumable products
❏ Do not burn used consumable products because they might explode and injure someone. Dispose
of them according to local regulations.
❏ Be sure to keep consumable products out of the reach of children.
❏ When handling a toner cartridge, always place it on a clean, smooth surface.
❏ Do not attempt to modify a toner cartridge or take it apart.
❏ Do not touch the toner. Always keep toner away from your eyes. If toner gets on your skin or
clothes, wash it off with soap and water immediately.
Epson AcuLaser C9300 Series User's Guide
Safety Instructions 17
❏ If toner is spilled, use a broom and dustpan or a damp cloth with soap and water to clean it up.
Because the fine particles can cause a fire or explosion if they come into contact with a spark, do not
use a vacuum cleaner.
❏ Wait at least one hour before using a toner cartridge after moving it from a cool to a warm
environment to prevent damage from condensation.
❏ To get the best print quality, do not store the toner cartridge, developer unit, or photoconductor
unit in an area subject to direct sunlight, dust, salty air, or corrosive gases (such as ammonia).
Avoid locations subject to extreme or rapid changes in temperature or humidity.
❏ When removing the photoconductor unit, do not expose it to sunlight at all and avoid exposing it
to room light for more than three minutes. The photoconductor unit contains a light-sensitive
drum. Exposure to light can damage the drum, causing dark or light areas to appear on the printed
page and reducing the service life of the drum. If you need to keep the photoconductor unit out of
the printer for long periods, cover it with an opaque cloth.
❏ Be careful not to scratch the surface of the drum. When you remove the photoconductor unit from
the printer, always place it on a clean, smooth surface. Avoid touching the drum, since oil from
your skin can permanently damage its surface and affect print quality.
❏ Do not let the paper’s edge slide across your skin because the edge of the paper may cut you.
Safety Information
Laser safety labels
w
Warning:
The performance of procedures and adjustments other than those specified in the printer’s
documentation may result in hazardous radiation exposure. Your printer is a Class 1 laser
product as defined in the IEC60825 specifications. A label similar to the one shown below is
attached to the back of printers in countries where required.
Epson AcuLaser C9300 Series User's Guide
Safety Instructions 18
Internal laser radiation
There is a Class III b Laser Diode Assembly that has an invisible laser beam inside the printer head unit.
The printer head unit is NOT A SERVICE ITEM, therefore, the printer head unit should not be
opened under any circumstances. An additional laser warning label is affixed to the inside of the
printer.
Ozone safety
Ozone emission
Ozone gas is generated by laser printers as a by-product of the printing process. Ozone is produced
only when the printer is printing.
Ozone exposure limit
The Epson laser printer generates less than 3 mg/h of continuous printing.
Minimize the risk
To minimize the risk of exposure to ozone, you should avoid the following conditions:
❏ Use of multiple laser printers in a confined area
❏ Operation in conditions of extremely low humidity
❏ Poor room ventilation
❏ Long, continuous printing together with any of the above
Printer location
The printer should be located so that the exhaust gases and heat generated are:
❏ Not blown directly into the user’s face
❏ Vented directly out of the building whenever possible
Epson AcuLaser C9300 Series User's Guide
Safety Instructions 19
Chapter 1
Getting to Know Your Printer
Printer Parts
Front view
a
ih
g
f
e
dbc
j
k
a. paper support b. cover F
c. output tray d. cover G
e. control panel f. MP tray
g. standard lower paper cassette h. cover A
i. power switch j. lever A
k. cover D
Epson AcuLaser C9300 Series User's Guide
Getting to Know Your Printer 20
Rear view
c
d
e
f
b
a
a. button B b. AC inlet
c. back cover d. Ethernet interface connector
e. Type-B interface card slot cover f. USB interface connector
Inside the printer
cover A is opened by lever A
a
Epson AcuLaser C9300 Series User's Guide
Getting to Know Your Printer 21
cover A is opened by lever A and cover G is opened by lever G
dcb
e
f
ihgj
cover A is opened by button B
f
l
k
m
a. lever G b. photoconductor unit (Yellow)
c. photoconductor unit (Magenta) d. photoconductor unit (Cyan)
e. photoconductor unit (Black) f. fuser unit
g. toner cartridge (Black) h. toner cartridge (Cyan)
i. toner cartridge (Magenta) j. toner cartridge (Yellow)
Epson AcuLaser C9300 Series User's Guide
Getting to Know Your Printer 22
k. lever E l. cover E
m. release lever
Control panel
cadfeb
g
h
i
kj
l
a. LCD panel Displays printer status messages and control panel menu settings.
b.
c.
d.
e.
f.
OK button
Left button
Up button
Right button
Down button
Use these buttons to access the control panel menus, where you can make
printer settings and check the status of consumable products. For instructions
on how to use these buttons, see “Using the Control Panel Menus” on
page 60.
g.
Ready light (Green)
On when the printer is ready, indicating that the printer is ready to receive and
print data.
Off when the printer is not ready.
h.
Wake Up/Sleep button
(Green)
Press to switch the status between available for printing and saving power. This
button lights up when the printer is in the sleep mode (the deep sleep mode).
The printer has a power off mode which saves more power consumption as
almost all functions are not available, and this button blinks while in the power
off mode.
Press this button to recover from the sleep mode (the deep sleep mode) and the
power off mode.
For more details about the power off mode, see “Energy Saver Menu” on
page 88.
i.
Error light (Orange)
On or flashes when an error has occurred.
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Getting to Know Your Printer 23
j.
Start/Stop button
When the printer is printing, pressing this button stops the printing.
When the error light is flashing, pressing this button clears the error and
switches the printer to ready status.
k.
Pause/Cancel button
Press once to pause. Press again to recover from pause. While paused, the
following operations are available on the control panel.
- Canceling the current print job or stored print jobs.
- Interrupting print jobs to print a stored print job.
For instructions on these operations, see “Canceling Printing” on page 107 and
“Interrupting Printing” on page 108.
l.
Data light (Green)
On when print data is stored in the print buffer (the section of printer memory
reserved for receiving data) but not yet printed.
Flashes when the printer is processing data.
Off when no data remains in the print buffer.
Options and Consumable Products
Options
You can add to your printer’s capabilities by installing any of the following options.
❏ Printer Stand (C12C847181)
This option is installed to fix the printer and enables the printer to move easily with its casters.
❏ Paper Cassette Unit (C12C802601)
This unit increases paper feeding capacity up to 550 sheets of paper. You can install up to three
units.
❏ Duplex Unit (C12C802612)
This unit allows for automatic printing on both sides of paper.
❏ CompactFlash Memory
This option enables you to store overlay forms, use Reserve Job function, and improve the collate
printing environment. By using the Reserve Job function, you can store print jobs in the printer’s
CompactFlash memory and print them later directly from the printer’s control panel. By using the
collate printing function, you can print larger and more complex print jobs.
Note:
The CompactFlash memory must be at least 4 GB.
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Getting to Know Your Printer 24
❏ Memory Module
This option expands the printer’s memory by allowing you to print complex and
graphics-intensive documents. The printer’s RAM can be increased up to 1024 MB by adding an
additional 1024 MB RAM DIMM.
Note:
Make sure that the DIMM you purchase is compatible with Epson products. For details, contact the
store where you purchased this printer or an Epson qualified service representative.
❏ Parallel Interface Card (C12C824521)
This option enables parallel interface connection. Insert the parallel interface card to the Type-B
interface card slot.
Consumable products
The life of the following consumable products is monitored by the printer. The printer lets you know
when replacements are needed.
Product name Product code
Toner Cartridge (Yellow) 0602
Toner Cartridge (Magenta) 0603
Toner Cartridge (Cyan) 0604
Toner Cartridge (Black) 0605
Double Toner Cartridge Pack (Yellow) 0606
Double Toner Cartridge Pack (Magenta) 0607
Double Toner Cartridge Pack (Cyan) 0608
Double Toner Cartridge Pack (Black) 0609
Photoconductor Unit (Color) 1209
Photoconductor Unit (Black) 1210
Waste Toner Collector 0610
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Getting to Know Your Printer 25
Where to Find Information
Setup Guide
Provides you with information on assembling the printer and installing the printer software.
User’s Guide (this manual)
Provides you with detailed information on the printer’s functions, optional products, maintenance,
troubleshooting, and technical specifications.
Network Guide
Provides network administrators with information on both the printer driver and network settings.
Font Guide
Provides you with information on fonts used on the printer.
Online Help for printer software
Click Help for detailed information and instructions on the printer software that controls your
printer. Online help is automatically installed when you install the printer software.
Printer Features
Power saving performance
The printer has an advanced power saving feature that helps you reduce electricity consumption. In
the power off mode, the printer consumes about 0.2 W by disabling almost all operations. For a
detailed explanation, see “Energy Saver Menu” on page 88.
Print Job Arranger
This function allows printing settings for several documents created by different applications at the
same time. You can arrange the order in which jobs are printed and change the layout of the data.
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Getting to Know Your Printer 26
Sort function
You can alternate printouts vertically and horizontally when collating multiple sets of printouts.
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Getting to Know Your Printer 27
Chapter 2
Printing Tasks
Loading Paper into Your Printer
This section describes how to load paper. If you use special media such as envelopes, see also “Selecting
and Using Print Media” on page 35. For specifications or details about the paper types and sizes, see
“Paper” on page 191.
c
Caution:
❏ Do not let the paper’s edge slide across your skin because the edge of the paper may cut you.
❏ Do not open two or more paper cassettes at the same time while cover A is open. The open
cassettes unbalance the printer, and if any pressure is placed on the back of it, it may fall over
and hurt someone.
MP tray
The MP tray (Multi-purpose tray) is the paper source that is available for various types of paper, such
as labels, envelopes, thick paper, and coated paper.
Note:
To load envelopes, see “Envelopes” on page 36.
1. Open the MP tray.
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Printing Tasks 28
2. Slide the paper guides outward.
Note:
When the loading paper size is bigger than A4, open the extension tray on the MP tray to
accommodate the paper.
3. Load a stack of the desired paper with the printable surface facing down. Then slide the paper
guides to get a snug fit.
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Printing Tasks 29
Note:
❏ Make sure that you do not load paper beyond the limit mark.
❏ After loading paper, set the MP Tray Size and MP Type settings to match the loaded paper size
on the control panel. For details, see “Tray Menu” on page 65.
Lower paper cassette
This cassette gives you a second paper source in addition to the MP tray.
Note:
The instructions below describe loading paper in paper cassette 1 as an example.
1. Pull out the paper cassette.
Note:
When the loading paper size is B4 or larger, extend the paper cassette. If you do not need to extend the
paper cassette, go to step 4.
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2. Slide the unlock levers outward.
3. Extend the paper cassette until it clicks.
The unlock levers return to their original positions automatically.
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4. Pinch the knobs and slide the paper guides to accommodate the paper you are loading.
5. Load a stack of the desired paper with the printable surface facing up.
Note:
Make sure that you do not load paper beyond the limit mark.
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6. Insert the paper size label.
7. Reinsert the paper cassette into the printer.
Note:
After loading paper, set the Cassette1 Size and Cassette1 Type settings to match the loaded
paper size and paper type on the control panel. For details, see “Tray Menu” on page 65.
Notes on loading A4/LT size paper
You can load A4/LT size paper both in portrait and landscape orientation in the printer.
Set the printer as follows when you load A4/LT size paper.
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Printing Tasks 33
Paper source Orientation of paper in
paper source
Printer driver
Output Settings
Control panel
Tray Menu - MP Tray Size,
Cassette1/2/3/4 Size
MP tray Portrait Eject Vertically A4: A4 Portrait
LT: LT Portrait
Landscape Eject Horizontally A4: A4 Landscape
LT: LT Landscape
Lower cassette Portrait Unnecessary Unnecessary
Landscape Unnecessary Unnecessary
Output tray
The output tray is located on the top of the printer. Since printouts are output face-down, this tray is
also referred to as the face-down tray. Up to 250 sheets can be stacked when using the A4-size plain
paper.
Note:
Extend the paper support to accommodate the size of the paper loaded in the MP tray or lower paper
cassette to prevent it from slipping off the printer.
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Printing Tasks 34
Selecting and Using Print Media
You can use special media, such as labels, envelopes, thick paper, and coated paper.
When loading special media, you should make paper settings. You can also make these settings on the
Tray Menu in the control panel. See “Tray Menu” on page 65.
Note:
Since the quality of any particular brand or type of media may be changed by the manufacturer at any
time, Epson cannot guarantee the quality of any type of media. Always test samples of media stock before
purchasing large quantities or printing large jobs.
Labels
Available labels
❏ Labels designed for laser printers or plain-paper copiers
❏ Labels that completely cover the backing sheet, with no gaps between the individual labels
Available paper source
❏ MP tray
❏ Lower paper cassettes
Printer driver settings
MP tray
Printer driver settings
Paper Size A4, A3, A5, A6, B4, B5, LT, HLT, LGL, GLT, GLG, B, EXE, F4
Paper Source MP Tray
Paper Type Labels
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Printing Tasks 35
Lower paper cassettes
Printer driver settings
Paper Size A4, A3, A5, B4, B5, LT, LGL, B
Paper Source
Cassette 1, Cassette 2
*
, Cassette 3
*
, Cassette 4
*
Paper Type Labels
*
Available only when the optional paper cassette unit is installed.
Note:
❏ Depending on the quality of labels, the printing environment, or the printing procedure, labels might
be wrinkled. Make a trial print run before you print on a lot of labels.
❏ Duplex printing is not available for labels.
❏ Press a sheet of paper on top of each sheet of labels. If the paper sticks, do not use those labels in your
printer.
Envelopes
Available envelopes
❏ Envelopes that have no glue or no tape
c
Caution:
Do not use window envelopes. The plastic on most window envelopes will melt.
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Printing Tasks 36
Available paper source
❏ MP tray
a. C5, IB5
b. MON, C10, DL, C6
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Printing Tasks 37
Printer driver settings
MP tray
Printer driver settings
Paper Size MON, C10, DL, C5, C6, IB5
Paper Source MP Tray
Note:
❏ Depending on the quality of envelopes, the printing environment, or the printing procedure,
envelopes might be wrinkled. Make a trial print run before you print on a lot of envelopes.
❏ Duplex printing is not available for envelopes.
Thick paper
Available paper source
❏ MP tray
❏ Lower paper cassettes
Printer driver settings
MP tray
Printer driver settings
Paper Size A4, A3, A5, A6, B4, B5, LT, HLT, LGL, GLT, GLG, B, EXE, F4
Paper Source MP Tray
Paper Type
Thick/Thick (Back) (for 106 to 163 g/m paper), Extra Thick
*1
/Extra Thick (Back)
*1
(for 164 to 216 g/m paper)
*1
164 to 220 g/m paper is available for A4 size paper.
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Lower paper cassettes
Printer driver settings
Paper Size A4, A3, A5, B4, B5, LT, LGL, B
Paper Source
Cassette 1, Cassette 2
*1
, Cassette 3
*1
, Cassette 4
*1
Paper Type
Thick/Thick (Back) (for 106 to 163 g/m paper
*2
), Extra Thick
*3
/Extra Thick (Back)
*3
(for 164 to 216 g/m paper)
*1
Available only when the optional paper cassette unit is installed.
*2
For the optional paper cassette unit, 106 to 175 g/m paper.
*3
164 to 220 g/m paper is available for A4 size paper.
Coated paper
Available paper source
❏ MP tray
Printer driver settings
MP tray
Printer driver settings
Paper Size A4, A3, A5, A6, B4, B5, LT, HLT, LGL, GLT, GLG, B, EXE, F4
Paper Source MP Tray
Paper Type Coated, Coated (Back)
Note:
Because coated paper is coated with the special materials, load it one sheet at a time from the MP tray.
Custom paper size
Available paper source
❏ MP tray
❏ Lower paper cassettes
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Printer driver settings
MP tray
Printer driver settings
Paper Size
User Defined Size
*
Paper Source MP Tray
Paper Type Plain/Plain (Back), Semi-Thick/Semi-Thick (Back), Preprinted/Preprinted (Back),
Recycled/Recycled (Back), Color/Color (Back), Labels, Thick/Thick (Back), Extra
Thick/Extra Thick (Back), Coated, Coated (Back)
*
75 × 98 mm at minimum and 297 × 1,200 mm at maximum.
Lower paper cassettes
Printer driver settings
Paper Size
User Defined Size
*1
Paper Source
Cassette 1, Cassette 2
*2
, Cassette 3
*2
, Cassette 4
*2
Paper Type Plain/Plain (Back), Semi-Thick/Semi-Thick (Back), Preprinted/Preprinted (Back),
Recycled/Recycled (Back), Color/Color (Back), Labels, Thick/Thick (Back), Extra
Thick
*3
/Extra Thick (Back)
*3
, Coated, Coated (Back)
*1
210 × 148 mm to 297 × 431.8 mm. However, paper that is wider than 279.4 mm and longer than 420 mm cannot be loaded
in the paper cassette. Load it in the MP tray.
*2
Available only when the optional paper cassette unit is installed.
*3
Available only when Cassette 1 is selected as Paper Source.
Note:
❏ Depending on the quality of the non-standard size paper, the printing environment, or the printing
procedure, the paper might skew. Make a trial print run before you print on a lot of non-standard size
paper.
❏ For Windows, access the printer driver, then select User Defined Size from the Paper Size list on the
Basic Settings tab. In the User Defined Paper Size dialog box, adjust the Paper Width, Paper Length,
and Unit settings to match your custom paper. Then click OK and your custom paper size will be
saved.
❏ The saved paper sizes can only be used with the printer driver you saved them to. Even if multiple
printer names are set for a printer driver, the settings can be available only for the printer name in
which you saved the settings.
❏ When sharing the printer on a network, you cannot create User Defined Size at the client.
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❏ If you cannot use the printer driver as explained above, make this setting at the printer by accessing
the control panel’s Printing Menu and selecting CTM (custom) as the Page Size setting.
Cancelling a Print Job
From the printer
To cancel a print job on the printer’s control panel, see “Canceling Printing” on page 107.
From the computer
For Windows users
Double-click your printer’s icon on the taskbar. Select the job in the list, then click Cancel from the
Document menu.
Setting the Print Quality
You can change the print quality of printouts through settings in the printer driver.
In the Automatic setting, you can select a print mode according to your printing purpose. The printer
driver makes optimal settings depending on the print mode you have selected. In the Advanced
setting, you have more setting options.
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Note:
The printer driver’s online help provides details on printer driver settings.
Using the Automatic setting
For Windows users
1. Click the Basic Settings tab.
2. Click Automatic, then choose desired printing quality.
3. Click OK.
Using the Advanced setting
For Windows users
1. Click the Basic Settings tab.
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2. Select Advanced. Then select the most appropriate setting from the list according to the type of
document or image you want to print.
When you choose a predefined setting, other settings such as Print Quality and Color Management
are set automatically. Changes are shown in the current settings list on the Setting Information dialog
box that appears by pressing the Setting Info. button on the Optional Settings tab.
Customizing print settings
If you need to change detailed settings, make the settings manually.
For Windows users
1. Click the Basic Settings tab.
2. Select Advanced, then click More Settings.
3. Make appropriate settings. For details about each setting, see online help.
4. Click OK.
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Saving your settings
You can save your custom settings.
Note:
❏ You cannot use a predefined setting name for your custom settings.
❏ The saved custom settings can only be used with the printer driver you saved them to. Even if multiple
printer names are set for a printer driver, the settings can be available only for the printer name in
which you saved the settings.
❏ You cannot delete predefined settings.
For Windows users
Note:
When sharing the printer on a network, Save Settings is grayed out and you cannot create a custom
setting at the client.
1. Click the Basic Settings tab.
2. Select Advanced, then click Save Settings to open the Custom Settings dialog box.
3. Type a name for your custom settings in the Name box, then click Save.
Your settings will appear in the drop-down list which appears when Advance is selected on the Basic
Settings tab.
Note:
To delete a custom setting, follow the step 1 and 2, select the setting in the Custom Settings dialog box,
then click Delete.
You can create new settings in the More Settings dialog box. When you create new settings, Custom
Settings is displayed in the list on the Basic Settings tab. In this case, the original setting is not
overwritten. To save the new settings, save them under a new name.
Toner Save mode
To reduce the amount of toner used in printing documents, you can print rough drafts using the Toner
Save mode.
For Windows users
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Printing Tasks 44
1. Click the Basic Settings tab.
2. Select Advanced, then click More Settings to open the More Settings dialog box.
3. Select the Toner Save check box, then click OK.
Monochrome Model Compatibility mode
When the following occurs while printing in black-and-white, use this function.
❏ The text and lines are too thin.
❏ The print data size is too large.
1. Click the Basic Settings tab.
2. Select Advanced, then click More Settings to open the More Settings dialog box.
3. Select Black as Color, select the Monochrome Model Compatibility check box, and then click
OK.
Note:
When you use this mode, the amount of toner consumption increases.
Adjusting the weight of thin lines
Thin lines can be printed in thicker lines as visible.
1. Click the Basic Settings tab.
2. Select Advanced, then click More Settings to open the More Settings dialog box.
3. Select the Dot Correction check box, then click OK.
The default setting for the Dot Correction is on.
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Setting the Advanced Layout
Duplex printing (with the Duplex Unit)
This function allows you to print on both sides of the paper automatically by installing the optional
Duplex Unit.
For Windows users
1. Click the Basic Settings tab.
2. Select the Duplex check box, then select Left, Top, or Right as the binding position.
Note:
The Duplex check box appears only when the Duplex Unit is recognized by the printer driver. If it is
not recognized, confirm that the option is set to Installed on the Optional Settings tab. If necessary,
update the installed option information manually. For details, see “Making Optional Settings” on
page 174.
3. If you want to make detailed settings, click Duplex Settings to open the Duplex Settings dialog
box.
4. Make appropriate settings. For details about each setting, see online help.
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5. Click OK.
Modifying the print layout
This function allows you to print multiple pages on single sheets of paper.
For Windows users
1. Click the Advanced Layout tab.
2. Select the Print Layout check box and the number of pages you want to print on one sheet of
paper.
3. If you want to make detailed settings, click More Settings. The Print Layout Settings dialog box
appears.
4. Make appropriate settings. For details about each setting, see online help.
5. Click OK.
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Resizing printouts
This function allows you to enlarge or reduce your document.
For Windows users
1. Click the Advanced Layout tab.
2. Select the Zoom Options check box.
3. If you want to resize pages automatically to fit the output paper, select the desired paper size from
the Output Paper drop-down list.
If you want to resize pages by a specified magnification, select the Zoom To check box, then specify
the percentage. You can also select the output paper size.
4. Select Upper Left (to print reduced page image at upper left corner of the paper) or Center (to
print reduced page image with centering) for Location setting.
Note:
This setting is not available when you select Zoom To check box.
5. Click OK.
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Printing Tasks 48
Printing watermarks
This function allows you to print a text-based or image-based watermark on your document.
For Windows users
1. Click the Advanced Layout tab.
2. Select a watermark that you want to use from the Watermark drop-down list.
3. If you want to make detailed settings, click Edit/Delete, and make appropriate settings. For
details about each setting, see online help.
4. Click OK.
Making a new watermark
For Windows users
1. Click the Advanced Layout tab.
2. Click Add New Watermark.
3. Select Text or BMP and type a name for the new watermark in the Name box.
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4. If you select Text, type the watermark text in the Text box. If you select BMP, select the BMP file
you want to use, then click Open.
5. Click OK.
Note:
❏ You can register up to 10 original watermarks.
❏ To edit the saved watermark, click Edit/Delete on the Advanced Layout tab, select the watermark
you want to edit in the Name box, and make appropriate settings, then click OK.
❏ To remove the saved watermark, click Edit/Delete on the Advanced Layout tab, select the
watermark you want to delete in the Name box, then click Delete.
❏ The saved watermarks can only be used with the printer driver you saved them to. Even if multiple
printer names are set for a printer driver, the settings can be available only for the printer name in
which you saved the settings.
❏ When sharing the printer on a network, you cannot create a user defined watermark at the client.
Printing headers and footers
This function allows you to print user name, computer name, date, time, or collate number, at the top
or bottom of each page in a document.
For Windows users
1. Click the Advanced Layout tab.
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2. Select the Header/Footer check box, then click Header/Footer Settings.
3. Select the items from the drop-down list.
Note:
❏ If you select Collate Number, the number of copies is printed.
❏ When using the reserve job function, you cannot select Collate Number.
4. Click OK.
Printing with an overlay
This function allows you to print a standard form or letterhead onto the original document.
Note:
❏ This function is for Windows only.
❏ The overlay function is available only when High Quality (Printer) is selected for the Printing Mode
in the Extended Settings dialog box from the Optional Settings tab.
❏ When printing in black-and-white with this function, Monochrome Model Compatibility is
automatically enabled. This prints text and lines heavily, increasing the amount of toner
consumption.
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Printing Tasks 51
Creating an overlay
1. Click the Advanced Layout tab.
2. Select the Form Overlay check box.
3. Select Create Overlay Data, then click More Settings. The Create Form dialog box appears.
4. Type the form name in the Form Name box and its description in the Description box.
5. Select Foreground Document or Background Document to specify whether the overlay will
be printed as foreground or background of the document.
6. Select the Assign to Paper Source check box to display the form name in the Paper Source
drop-down list on the Basic Settings tab.
7. Click OK.
Note:
❏ To change the settings of the overlay form data you created, access the printer driver and follow the
step 1 and 2 above. Note that on the step 3, select Overlay Print, then click Edit Form.
❏ The following 9 characters cannot be used for form names: \ / : * ? " < > |.
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Printing Tasks 52
Printing an overlaid document
You can select the registered form data from the Paper Source drop-down list on the Basic Settings tab.
For registering form data in the Paper Source, see step 6 in “Creating an overlay” on page 52.
If overlay form data is not registered in the Paper Source or if you want to make detailed settings,
follow the steps below.
1. Click the Advanced Layout tab.
2. Select the Form Overlay check box.
3. Select the Overlay Print check box, then click More Settings. The Form Selection dialog box
appears.
4. Make appropriate settings. For details about each setting, see online help.
Note:
If you cannot select the form from the application, access the printer driver from the operating
system. For details, see “Accessing the printer driver” on page 173.
5. Click OK.
Saving an overlaid form pre-settings
This function allows you to save the settings you made from “Creating an overlay” on page 52.
1. From the Form Selection dialog box, click Save/Delete. To open the dialog box, see “Printing an
overlaid document” on page 53.
2. Type the pre-settings name in the Form Pre-Settings Name box, then click Save. Your
pre-settings name will appear in the Form Pre-Settings drop-down list in the Form Selection
dialog box.
3. Click OK. Your pre-settings name will appear in the Pre-Settings drop-down list in the Advanced
Layout dialog box.
Note:
❏ To delete an overlaid form pre-setting, follow the step 1, select the pre-settings name you want to
delete from Form Pre-Settings drop-down list, click Delete, and then click OK.
❏ You can save up to 20 pre-settings.
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Printing with an overlay (with the storage)
This function allows you to register the overlay form data on the storage. The optional CompactFlash
memory installed on the printer is used as the storage for this product.
This function is available only when the following conditions are satisfied.
❏ The optional CompactFlash memory is installed on the printer. The CompactFlash memory must
be at least 4 GB.
❏ Update the Printer Option Info Automatically is selected under the Optional Settings tab on
the printer driver.
❏ High Quality (Printer) mode is set.
❏ The printer is connected via a network.
❏ You are using Windows.
❏ EPSON Status Monitor is installed on the computer.
❏ Internet Explorer is running on the computer.
Register the overlay form data on the storage
Note:
The form name must use only the characters shown below. A - Z, a - z, 0 - 9, and ! ’ ) ( - _ %
1. Create the overlay form data. For details, see “Creating an overlay” on page 52.
2. Log in to Windows Vista, Vista x64, XP, XP x64, Server 2003, or Server 2003 x64 as an
administrator.
3. Access the printer driver from the operating system. For details, see “Accessing the printer driver”
on page 173.
4. Click the Optional Settings tab.
5. Click Register. The Authentication dialog box appears.
6. Enter the password, and then click OK.
The Register to Storage dialog box appears.
7. Select the form name from the Form Names list, and then click Register.
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Note:
❏ Only form names that can be registered appear on the Form Names list.
❏ Click Print List to print the form list registered in the printer.
8. Click Back to close the Register to Storage dialog box.
9. Click OK.
Printing a overlaid document
1. Click the Advanced Layout tab.
2. Select the Form Overlay check box.
3. Select the Overlay Print check box, then click More Settings. The Form Selection dialog box
appears.
4. Select CompactFlash in Printer in the Current Source drop-down list.
5. Make appropriate settings. For details about each setting, see online help.
6. Click OK in the Form Selection dialog box.
7. Click OK in the Advanced Layout tab.
Delete the overlay form data on the storage
1. Follow the step 2 to 4 of “Register the overlay form data on the storage” on page 54.
2. Click Delete. The Authentication dialog box appears.
3. Enter the password, and then click OK.
The Delete from Storage dialog box appears.
4. If you delete all overlay form data, click the All button, then click Delete. If you want to delete
some specific data, click the Selected button, enter the form name in the Form Name edit box,
then click Delete.
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Note:
❏ If you need the list of the registered overlay form data, click Print List to print it and confirm the
form name. Also, if you need a sample print-out of the form data, enter the form name and click
the Print Sample button.
❏ You can use the Browse button if the printer is connected through a network. Form names
registered to the storage are displayed by clicking the Browse button.
5. Click Back.
6. Click OK.
Printing the copy-protected document
This function allows you to print a document as a copy-protected document. When you try to copy a
copy-protected document, “COPY” is printed several times on the document.
Note:
❏ Epson will not guarantee to secure from information leakage and any other damage by using this
function, nor hidden letters appear in all cases.
❏ Screen-tone may be too dark, hidden letters may not be printed on the entire print, or hidden letters
may not appear when photocopied depends on the models, settings, and combinations of
photocopiers, fax machine, input device such as digital cameras and scanners, output device such as
printers; printer driver settings of this product; condition of consumables such as toner and output
paper type.
For Windows users
Note:
With this function, the Print Quality setting is changed to Fine, and the Toner Save setting is disabled.
Monochrome Model Compatibility function and Form Overlay function are also disabled.
1. Click the Advanced Layout tab.
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2. Select Copy from the Anti-Copy Pattern drop-down list.
3. If you want to make detailed settings, click Edit/Delete, and make appropriate settings. For
details about each setting, see online help.
4. Click OK.
Printing Multiple Print Jobs at Once
This function allows you to print several documents created by different applications at once
arranging settings, such as the printing order, duplex, and the print layout.
1. Click the Basic Settings tab.
2. Select the Print Job Arranger check box.
3. Click OK.
The Print Job Arranger screen appears when a print job is executed. Make appropriate settings. For
details, see the Print Job Arranger help.
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Printing Web Pages to Fit Your Paper Size
This function allows you to make Web pages fit to your paper size when printing. Install EPSON
Web-To-Page from the printer Software Disc.
Note:
This software is not available for Windows 7, Vista, XP x64, Server 2008, and Server 2003.
After you install EPSON Web-To-Page, the menu bar is displayed on the Microsoft Internet Explorer
Toolbar. If it does not appear, select Toolbars from the View menu of Internet Explorer, and then
select EPSON Web-To-Page.
Using the Reserve Job Function
This function allows you to store print jobs on the printer’s memory and to print them later directly
from the printer’s control panel. You can prevent the printed document from being looked at by other
people by applying a password to the print job.
This function uses the following types of printer memory.
Printer’s Storage Description
CompactFlash The optional CompactFlash memory must be installed on your printer in order to use
the Reserve Job function. Make sure that the CompactFlash memory is correctly
recognized by the printer driver before you start using the Reserve Job function.
The CompactFlash memory must be at least 4 GB.
RAM Disk An additional memory must be installed on your printer in order to use the Reserve Job
function.
To enable the RAM disk, you have to set the RAM Disk setting on the control panel to
Normal or Maximum. For instructions about increasing your printer’s memory, see
“Installing a memory module” on page 124.
After the memory module is installed, you must update the option information. See
“Making Optional Settings” on page 174.
When both CompactFlash memory and a RAM disk are installed, CompactFlash
memory is given priority and makes the RAM disk unavailable.
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The table below gives an overview of the Reserve Job options.
Reserve Job Option Description
Re-Print Job Lets you print the job now and store it on the printer’s memory. You can print the same
job several times.
Verify Job Lets you print one copy now to verify the content. You can print multiple copies later.
Stored Job
*
Lets you store the print job on the printer’s memory without printing it now.
Confidential Job Lets you apply a password to the print job. You can print the job entering the password
on the printer’s control panel.
*
Not available when you use the RAM disk for the printer’s memory.
Sending the print job
For Windows users
1. Click the Optional Settings tab, then click Reserve Jobs Settings. The Reserve Jobs Settings
dialog box appears.
2. Select the Reserve Job On check box, then select Re-Print Job, Verify Job, Stored Job, or
Confidential Job.
3. Enter a user name and job name in the corresponding text boxes. If you selected Confidential
Job, enter a four-digit number in the password text box to set the password.
Note:
If you want to create a thumbnail of the first page of a job, select the Create a thumbnail check box.
Thumbnails can be accessed by entering http:// followed by the internal print server’s IP address in a
Web browser.
4. Click OK.
Note:
The OK button becomes available after both the user name and job name have been entered.
If you selected Re-print Job, the printer prints your document. If you selected Verify Job, the printer
prints one copy of your document.
To print or delete this data using the printer’s control panel, see “Printing and Deleting Reserve Job
Data” on page 105.
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Chapter 3
Using the Control Panel
Using the Control Panel Menus
When to make control panel settings
In general, printer driver settings override settings made using the control panel.
You should make the following settings by using the control panel because these settings cannot be
made in the printer driver.
❏ Settings to select emulation modes and IES (Intelligent Emulation Switching) mode
❏ Settings to specify a channel and configure the interface
❏ Settings to specify the size of the memory buffer used to receive data
How to access the control panel menus
1. Press the r Right button to access the control panel menus.
2. Use the u Up and d Down buttons to scroll through the menus.
3. Press the r Right button to view the items in a menu. Depending on the menu, the LCD panel
displays an item and the current setting separated (
YYYY=ZZZZ), or only an item ( YYYY).
4. Use the u Up and d Down buttons to scroll through the items, or press the l Left button to return
to the previous level.
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5. Press the r Right button to carry out the operation indicated by an item, such as printing a
configuration status sheet or resetting the printer, or to view the settings available for an item, such
as paper sizes or emulation modes.
Use the u Up and d Down buttons to scroll through available settings, then press the r Right
button to select a setting and return to the previous level. Press the l Left button to return to the
previous level without changing the setting.
Note:
❏ You need to turn the printer off and then on to activate some settings. For details, see “Control
Panel Menus” on page 62.
❏ The OK button can be used instead of the r Right button in step 3 or 5.
6. Press the Start/Stop button to exit the control panel menus.
How to register menus as bookmarks
By registering bookmarks for frequently used menus, you can display the registered menus by just
pressing the OK button while the LCD panel displays Ready.
Note:
The maximum number of menus you can register as bookmarks is 3.
1. Display the menu to register. For details, see “How to access the control panel menus” on
page 60.
2. Press the OK button for more than two seconds.
The Add Bookmark menu appears.
Note:
Some menus cannot be bookmarked. If you tried to register them, Bookmark Failed is displayed.
3. Press the u Up and d Down buttons to select the menu to delete, then press the r Right button.
Note:
To register a new menu, you have to delete one of the registered menus from the bookmark.
If Bookmark Registered is displayed, the menu is bookmarked successfully.
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Note:
To restore the bookmark menus to the default values, select SelecType Init from the control panel’s
Reset Menu.
Control Panel Menus
Note:
Some menus and items appear only when a corresponding optional device is installed or an appropriate
setting has been done.
Information Menu
Press the d Down or u Up button to select an item. Press the r Right button to print a sheet or font
sample.
Item Values
Print Configuration Status Sheet -
Print Supplies Status Sheet -
Print Usage History Sheet -
Reserve Job List
*1
-
Form Overlay List
*2
-
Network Status Sheet
*3
-
AUX Status Sheet
*4
-
USB ExtI/FStatusSht
*5
-
PS3 Status Sheet -
PS3 Font List -
ROM A Information
*6
-
PCL Font Sample -
ESCP2 Font Sample -
FX Font Sample -
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Item Values
I239X Font Sample -
Cyan(C) Toner/Magenta(M) Toner/Yellow(Y) Toner/Black(K)
Toner
E******F to E F
Cyan(C) Photocon/Magenta(M) Photocon/Yellow(Y)
Photocon/Black(K) Photocon
E******F to E F
Transfer Unit Life E******F to E F
Fuser Unit Life E******F to E F
Total Pages 0 to 99999999
Color Pages 0 to 99999999
Monochrome Pages 0 to 99999999
*1
Available only when the jobs are stored by using the Quick Print Job feature.
*2
This item appears only when Form Overlay data exists.
*3
Available only when the Network I/F setting in Network Menu is set to On.
*4
Available only when an optional interface card is installed.
*5
Available only when the printer is connected to a USB device with D4 support and has been turned on when the USB I/F
setting is set to On.
*6
Available only when a ROM module is installed.
Print Configuration Status Sheet
Prints a sheet showing the current printer settings and installed options. This sheet can be useful to
confirm whether option have been installed correctly.
Print Supplies Status Sheet
Prints a sheet showing information about consumables.
Print Usage History Sheet
Prints a sheet showing the history of the printer’s usage.
Reserve Job List
Prints a list of reserved print jobs stored on the printer’s memory.
Form Overlay List
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Prints a list of the form overlays stored in the optional CompactFlash memory.
Network Status Sheet
Prints a sheet showing the working status of the network.
AUX Status Sheet
Prints a sheet showing the working status of the optional interface.
USB ExtI/FStatusSht
Prints a sheet showing the working status of the USB interface.
PS3 Status Sheet
Prints a sheet showing information about the PS3 mode such as the PS3 version.
PS3 Font List, PCL Font Sample, ESCP2 Font Sample, FX Font Sample, I239X Font Sample
Prints a sample of the fonts available for your selected printer emulation.
ROM A Information
Prints a sheet showing information about the memory installed in the ROM A slot.
Cyan(C) Toner/Magenta(M) Toner/Yellow(Y) Toner/Black(K) Toner/ Cyan(C) Photocon/
Magenta(M) Photocon/Yellow(Y) Photocon/Black(K) Photocon/ Transfer Unit Life/Fuser
Unit Life
The number of asterisks (*) between “E” and “F” indicates the remaining service lives of consumables.
If a non-genuine consumable is used, “?” is displayed instead of the indicator.
Total Pages
Displays the total number of pages printed by the printer.
Color Pages
Displays the total number of pages printed in color by the printer.
Monochrome Pages
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Displays the total number of pages printed in black-and-white by the printer.
System Information Menu
The following information is displayed.
❏ Main Version
❏ MCU Version
❏ Serial No
❏ Memory
❏ MAC Address
Tray Menu
Item Settings (default in bold)
MP Tray Size
A4 Portrait, A4 Landscape, A3, A5, A6, B4, B5, LT Portrait, LT Landscape, HLT, LGL,
GLT, GLG, B, EXE, F4, MON, C10, DL, C5, C6, IB5, CTM
MP Type
Plain, SemiThk, Preprinted, Letterhead, Recycled, Color, Labels, Thick, ExtraThk,
Coated, Envelope, Special
Cassette1 Size A4 Portrait, A4 Landscape, A3, A5, B4, B5, LT Portrait, LT Landscape, LGL, B, CTM
Cassette2 Size
*
/ Cassette3 Size
*
/
Cassette4 Size
*
A4 Portrait, A4 Landscape, A3, A5, B4, B5, LT Portrait, LT Landscape, LGL, B, CTM
Cassette1 Type
Plain, SemiThk, Preprinted, Letterhead, Recycled, Color, Labels, Thick, ExtraThk,
Special
Cassette2 Type
*
/ Cassette3 Type
*
/
Cassette4 Type
*
Plain, SemiThk, Preprinted, Letterhead, Recycled, Color, Labels, Thick, Special
Detect Cassette1 Size/Detect
Cassette2 Size
*
/Detect Cassette3
Size
*
/Detect Cassette4 Size
*
On, Off
MP Tray AutoSel
On, Off
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Item Settings (default in bold)
Cassette1 AutoSel/Cassette2
AutoSel
*
/Cassette3 AutoSel
*
/
Cassette4 AutoSel
*
On, Off
*
Available only when the optional paper cassette unit is installed.
MP Tray Size
Select your paper size from this menu.
MP Type
Lets you set the paper type loaded in the MP tray.
Cassette1 Size/Cassette2 Size/Cassette3 Size/Cassette4 Size
Displays the paper size loaded in the standard and optional paper cassettes.
Cassette1 Type/Cassette2 Type/Cassette3 Type/Cassette4 Type
Lets you select the paper type loaded in the standard and optional paper cassettes.
Detect Cassette1 Size/Detect Cassette2 Size/Detect Cassette3 Size/Detect Cassette4 Size
Detects the paper size loaded in the standard and optional paper cassettes.
MP Tray AutoSel/Cassette1 AutoSel/Cassette2 AutoSel/Cassette3 AutoSel/Cassette4
AutoSel
Specifies whether the tray can be selected for printing when Paper Source is selected for Auto Selection
in the printer driver.
Emulation Menu
Note:
You can specify different emulations for each interfaces.
Item Settings (default in bold)
Parallel
*
Auto, ESCP2, FX, I239X, PS3, PCL
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Item Settings (default in bold)
USB
Auto, ESCP2, FX, I239X, PS3, PCL
Network
Auto, ESCP2, FX, I239X, PS3, PCL
AUX
*
Auto, ESCP2, FX, I239X, PS3, PCL
*
Available only when an optional Type-B interface card is installed.
Printing Menu
Note:
The settings are overridden by the settings made in the printer driver.
Item Settings (default in bold)
Page Size
A4, A3, A5, A6, B4, B5, LT, HLT, LGL, GLT, GLG, B, EXE, F4, MON, C10, DL, C5, C6, IB5, CTM
*1
Wide A4
Off, On
Media Type
Unspecified, Plain, SemiThk, Preprinted, Letterhead, Recycled, Color, Labels, Thick, ExtraThk,
Coated, Envelope, Special
Page Side
Front, Back
Paper Source
Auto, MP, Cassette1, Cassette2
*2
, Cassette3
*2
, Cassette4
*2
Orientation
Port, Land
Resolution
300, 600, 1200
RITech
On, Off
Toner Save
Off, On
Dot Correction
Off, On
Top Offset
-150.0 ... 0.0 ... 150.0mm in 0.5 increments
LeftOffset
-150.0 ... 0.0 ... 150.0mm in 0.5 increments
T Offset B
*3
-150.0 ... 0.0 ... 150.0mm in 0.5 increments
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Item Settings (default in bold)
L Offset B
*3
-150.0 ... 0.0 ... 150.0mm in 0.5 increments
*1
The minimum and maximum of custom paper sizes vary depending on the tray.
75 × 98 mm to 297 × 1200 mm for MP tray.
210 × 148 mm to 297 × 431.8 mm except paper bigger than 279.4 × 420 mm for lower paper cassette.
*2
Available only when the optional paper cassette unit is installed.
*3
Available only when the optional Duplex Unit is installed.
Page Size
Specifies the paper size.
Wide A4
Selecting On decreases the left and right margins to 3.4 mm.
Media Type
Specifies the paper type.
Page Side
Select Front when printing on the front of paper. Select Back when printing on the back of paper.
Paper Source
Specifies whether paper feeds into the printer from the MP tray, the standard paper cassette, or the
optional paper cassette unit.
If you select Auto, paper feeds from the paper source containing paper that matches your Paper Size
setting.
Orientation
Specifies whether the page is printed in portrait or landscape orientation.
Resolution
Specifies the printing resolution.
RITech
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Turning RITech on produces smoother and crisper lines, text, and graphics.
Toner Save
When this setting is selected, the printer saves toner by substituting a gray shade for the black inside of
characters. The characters are outlined in full black on the right and lower edges.
Dot Correction
Adjusts the weight of thin lines so they are printed clearly.
Top Offset
Makes fine adjustments to the vertical printing position of the page.
c
Caution:
Make sure that the printed image does not extend beyond the edge of the paper. Otherwise, you
may damage the printer.
LeftOffset
Makes fine adjustments to the horizontal printing position of the page. This is useful for fine
adjustments.
c
Caution:
Make sure that the printed image does not extend beyond the edge of the paper. Otherwise, you
may damage the printer.
T Offset B
Adjusts the vertical printing position on the back of the paper when printing on both sides. Use this if
the printout on the back is not where you expected.
L Offset B
Adjusts the horizontal printing position on the back of the paper when printing on both sides. Use this
if the printout on the back is not where you expected.
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Setup Menu
Item Settings (default in bold)
Language
English, Français, Deutsch, Italiano, ESPAÑOL, SVENSKA, Dansk, Nederlands, SUOMI,
Português, Norsk,
, , Türkçe, , ,
Time Out
0, 5 to 60 to 300 in increments of 1
MP Mode
Normal, Last
Manual Feed
Off, 1st Page, EachPage
Copies
1 to 999
Duplex
*1
*2
Off, On
Binding
*1
*2
Long Edge, Short Edge
Start Page
*1
*2
Front, Back
Skip Blank Page
*3
Off, On
Auto Eject Page
*4
Off, On
Size Ignore
Off, On
Auto Cont
Off, On
Page Protect
*3
Auto, On
A4/LT Auto Switching
On, Off
Convert to Monochrome
On, Off
LCD Contrast
0 to 7 to 15
RAM Disk
*1
*5
Off, Normal, Maximum
Confirm Media Type
No, Yes
Job Info. Display Pattern 1, Display Pattern 2, Off
*1
Available only when the corresponding option is installed.
*2
Available only when you use A4, A3, A5, B4, B5, LT, LGL, GLG, B, or EXE size paper.
*3
Available only for ESC/Page, ESC/P2, FX, or I239X mode.
*4
Not available in PS3 and PCL.
*5
After this item is changed, the setting value takes effect after a warm boot or after the power is turned on again.
Language
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Specifies the language displayed on the LCD panel and that printed on the status sheet.
Time Out
Specifies the length of the time, in seconds, before a time out when interfaces are being switched
automatically. The time before a time out occurs is the length of time from the point when no data is
being received from an interface until the point of switching the interface. If the printer has a print job
when switching the interface, the printer prints the print job.
MP Mode
This setting determines whether the MP tray has the highest or lowest priority when Auto is selected
as the Paper Source setting in the printer driver. When Normal is selected as the MP Mode, the MP tray
has the highest priority as the paper source. If you select Last, the MP tray has the lowest priority.
Manual Feed
Allows you to select the manual feed mode for the MP tray.
Copies
Designates the number of copies to be printed, from 1 through 999.
Duplex
Turns duplex printing on or off. This allows you to print on both sides of a page.
Binding
Specifies the binding direction of the printout.
Start Page
Specifies whether duplex printing starts from the front or back of the page.
Skip Blank Page
Enables you to skip blank pages when printing. This setting is available when you print in the ESC/
Page, ESCP2, FX, or I239X mode.
Auto Eject Page
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Specifies whether or not to eject paper when the limit specified in the Time Out setting is reached. The
default is Off, which means paper is not ejected when the time-out limit is reached.
Size Ignore
If you want to ignore a paper size error, select On. When you turn this item on, the printer keeps
printing even if the image size exceeds the printable area for the specified paper size. This may cause
smudges because of the toner that is not transferred onto the paper properly. When this item is turned
off, the printer stops printing if a paper size error occurs.
Auto Cont
When you turn this setting on, the printer automatically continues printing after a certain period of
time when one of the following errors occurs: Paper Set, Print Overrun, or Memory Overflow.
When this option is off, you must press the Start/Stop button to resume printing.
Page Protect
Allocates additional printer memory for printing data, as opposed to receiving it. You may need to
turn this setting on if you are printing a very complex page. If a Print Overrun error message appears
on the LCD panel during printing, turn this setting on and reprint your data. This reduces the amount
of memory reserved for processing data so your computer may take longer to send the print job, but it
will allow you to print complex jobs. Page Protect usually works best when Auto is selected. You
will need to increase your printer’s memory if memory errors continue to occur.
Note:
Changing the Page Protect setting reconfigures the printer’s memory, which causes any downloaded
fonts to be deleted.
A4/LT Auto Switching
When A4 or Letter size paper is selected for printing and there is no paper of that size loaded, the
printout is output in another size.
Convert to Monochrome
Enables you to print in black-and-white when the color toner cartridges have reached the end of their
service lives.
LCD Contrast
Adjusts the contrast of the LCD panel. Use the u Up and d Down buttons to set the contrast between
0 (lowest contrast) and 15 (highest contrast.)
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Using the Control Panel 72
RAM Disk
Specifies the RAM disk size available for the Reserve Job function. See the table below for details.
Optional RAM capacity
(Total RAM capacity)
RAM Disk setting
Off Normal Maximum
0 MB (Total 256 MB) Disabled 16 MB 16 MB
128 MB (Total 384 MB) 64 MB 128 MB
256 MB (Total 512 MB) 128 MB 256 MB
512 MB (Total 768 MB) 256 MB 512 MB
1024 MB (Total 1024 MB) 384 MB 768 MB
Confirm Media Type
Displays a message when the paper type in the tray selected for printing is different from that selected
on Paper Type in the printer driver.
Job Info.
Displays job information on the control panel, also skipping and canceling printing jobs can be done
with this setting. The pattern of items displayed on the control panel can be selected from Display
Pattern 1 and Display Pattern 2. Do not select Display Pattern 1 when the following
languages are selected as Language on Setup Menu: Norsk,
, , Türkçe, ,
, .
Reset Menu
Clear Warning
Clears warning messages that show errors except for these that occur from consumable products or
mandatory-replacement parts.
Clear All Warnings
Clears all warning messages that appear on the LCD panel.
Reset
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Stops printing and clears the current job received from the active interface. You may want to reset the
printer when there is a problem with the print job itself and the printer cannot print successfully.
Reset All
Stops printing, clears the printer memory. The print jobs received from all interfaces are erased.
Note:
Performing Reset All clears print jobs received from all interfaces. Be careful not to interrupt someone
else’s job.
SelecType Init
Restores the control panel menu settings to their default values.
Quick Print JobMenu
This menu allows you to print or delete print jobs that were stored in the printer’s memory using the
Quick Print Job feature (Re-Print Job, Verify Job, Stored Job) of the printer driver’s Reserve Job
function. For instructions on using this menu, see “Using the Quick Print Job Menu” on page 105.
ConfidentialJobMenu
This menu allows you to print or delete print jobs stored in the printer’s memory using the
Confidential Job feature of the printer driver’s Reserve Job function. You need to enter the correct
password to access this data. For instructions on using this menu, see “Using the Confidential Job
Menu” on page 106.
Clock Menu
Item Settings (default in bold)
Local Time Diff.
-13:59 … 0:00 … +13:59
Time Setting 2000/ 01/01 00:00 to 2099/12/31 23:59
Date Format
DD/MM/YY, MM/DD/YY, YY/MM/DD
Local Time Diff.
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Using the Control Panel 74
Specifies the current date and time by entering the time difference from Greenwich Mean time.
Time Setting
Specifies the current date and time by entering them directly.
Date Format
Specifies the format to display the date.
Parallel Menu
These settings control communication between the printer and the computer when using the parallel
interface.
Item Settings (default in bold)
Parallel I/F
*
On, Off
Speed
*
Fast, Normal
Bi-D
*
ECP, Off, Nibble
Buffer Size
*
Normal, Maximum, Minimum
*
After this item is changed, the setting value takes effect after a warm boot or after the power is turned on again. While it is
reflected in the Status Sheet and EJL read-back, the actual change takes effect after a warm boot or after the power is
turned on again.
Parallel I/F
Allows you to activate or deactivate the parallel interface.
Speed
Specifies the pulse width of the ACKNLG signal when receiving data in the Compatibility mode or
Nibble mode. When Fast is selected, the pulse width is about 1 μs. When Normal is selected, the pulse
width is about 10 μs.
Bi-D
Allows you to specify the bidirectional communication mode. When you select Off, bidirectional
communication is disabled.
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Buffer Size
Determines the amount of memory to be used for receiving data and printing data. If Maximum is
selected, more memory is allocated for receiving data. If Minimum is selected, more memory is
allocated for printing data.
Note:
❏ To activate Buffer Size settings, you must turn off the printer for more than five seconds then turn
it back on. Or, you can perform a Reset All operation, as explained in “Reset Menu” on
page 73.
❏ Resetting the printer erases all print jobs. Make sure the Ready light is not flashing when you reset the
printer.
USB Menu
Item Settings (default in bold)
USB I/F
*1
On, Off
USB Speed
*1 *2
HS, FS
Get IPAddress
*2 *3
Auto, PING, Panel
IP
*2 *3 *4 *5
0.0.0.1 to 255.255.255.254
SM
*2 *3
0.0.0.0 to 255.255.255.255
GW
*2 *3
0.0.0.0 to 255.255.255.255
NetWare
*2 *3
On, Off
AppleTalk
*2 *3
On, Off
MS Network
*2 *3
On, Off
Bonjour
*2 *3
On, Off
USB ExtI/F Init
*2 *3
-
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Using the Control Panel 76
Item Settings (default in bold)
Buffer Size
*1 *2
Normal, Maximum, Minimum
*1
After this item is changed, the setting value takes effect after a warm boot or after the power is turned on again. While it is
reflected in the Status Sheet and EJL read-back, the actual change takes effect after a warm boot or after the power is
turned on again.
*2
Available only when USB I/F is set to On.
*3
Available only when a USB external device with D4 support is connected. The contents of the settings depend on the USB
external device settings.
*4
If the Get IPAddress setting is set to Auto, this setting cannot be changed.
*5
When the Get IPAddress setting is changed from Panel or PING to Auto, the panel setting values are saved. Then Auto is
changed back to Panel or PING, the saved setting values are displayed. The value is set to 192.168.192.168 if the settings
are not made from the panel.
USB I/F
Allows you to activate or deactivate the USB interface.
USB Speed
Allows you to select the operation mode of USB interface. Selecting HS is recommended. Select FS if HS
does not work on your computer system.
Buffer Size
Determines the amount of memory to be used for receiving data and printing data. If Maximum is
selected, more memory is allocated for receiving data. If Minimum is selected, more memory is
allocated for printing data.
Note:
❏ To activate Buffer Size settings, you must turn off the printer for more than five seconds then turn
it back on. Or, you can perform a Reset All operation, as explained in “Reset Menu” on
page 73.
❏ Resetting the printer erases all print jobs. Make sure the Ready light is not flashing when you reset the
printer.
Network Menu
See the Network Guide for each setting.
Epson AcuLaser C9300 Series User's Guide
Using the Control Panel 77
AUX Menu
See the Network Guide for each setting.
PCL Menu
These settings are available in the PCL mode.
Item Settings (default in bold)
FontSource
Resident, Download
*1
Font Number
0… 65535 (depending on your settings)
Pitch
*2
0.44 … 10.00 … 99.99cpi in 0.01cpi increment
Height
*2
4.00 … 12.00 … 999.75pt in 0.25pt increment
SymSet
IBM-US, Roman-8, Roman-9, ECM94-1, 8859-2 ISO, 8859-9 ISO, 8859-10ISO, 8859-15ISO,
PcBlt775, IBM-DN, PcMultiling, PcE.Europe, PcTk437, PcEur858, Pc1004, WiAnsi, WiE.Europe,
WiTurkish, WiBALT, DeskTop, PsText, VeInternati, VeUS, MsPublishin, Math-8, PsMath, VeMath,
PiFont, Legal, UK, ANSI ASCII, Swedis2, Italian, Spanish, German, Norweg1, French2, Windows,
McText, Hebrew7, 8859-8 ISO, Hebrew8, Arabic8, OCR A, OCR B, Pc866Cyr, Pc866Ukr, WinCyr,
ISOCyr, Pc8Grk, Pc851Grk, WinGrk, ISOGrk, Greek8, Pc862Heb, Pc864Ara, HPWARA
Form
5 … 64 … 128Lines
CR Function
CR, CR+LF
LF Function
LF, CR+LF
Tray Assign
4K, 5S, 4
*1
Available only when downloaded fonts are available.
*2
Depending on the font that has been selected.
FontSource
Sets the default font source.
Font Number
Sets the default font number for the default font source. The available number depends on the settings
you made.
Pitch
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Using the Control Panel 78
Specifies the default font pitch if the font is scalable and of fixed-pitch. You can select from 0.44 to
99.99 cpi (characters per inch), in 0.01-cpi increments. This item may not appear depending on the
FontSource or Font Number settings.
Height
Specifies the default font height if the font is scalable and proportional. You can select from 4.00 to
999.75 points, in 0.25-point increments. This item may not appear depending on the FontSource or
Font Number settings.
SymSet
Selects the default symbol set. If the font you selected in FontSource and Font Number is not available
in the new SymSet setting, the FontSource and the Font Number settings are automatically replaced
with the default value, IBM-US.
Form
Selects the number of lines for the selected paper size and orientation. This also causes a line spacing
(VMI) change, and the new VMI value is stored in the printer. This means that later changes in the
Page Size or Orientation settings cause changes in the Form value, based on the stored VMI.
CR Function, LF Function
These functions are included for users of particular operating systems, such as UNIX.
Tray Assign
Changes the assignment for the paper source select command. When 4 is selected, the commands are
set as compatible with the HP LaserJet 4. When 4K is selected, the commands are set as compatible
with the HP LaserJet 4000, 5000, and 8000. When 5S is selected, the commands are set as compatible
with the HP LaserJet 5S.
PS3 Menu
Item Settings (default in bold)
Error Sheet
Off, On
Coloration
Color, Mono
Image Protect
On, Off
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Item Settings (default in bold)
Binary
Off, On
Text Detection
Off, On
PDF Page Size
Auto, A4, A3, A5, A6, B4, B5, LT, HLT, LGL, GLT, GLG, B, EXE, F4, MON, C10, DL, C5, C6, IB5
Error Sheet
When you select On, the printer prints out an error sheet when an error occurs in the PS3 mode or
when the PDF file you tried to print is not a supported version.
Coloration
Allows you to select the color printing or black-and-white printing mode.
Image Protect
When On is selected, the print quality is not reduced even with insufficient memory. In that case,
Memory Overflow is displayed and the printing is stopped.
When Off is selected, the print quality is reduced with insufficient memory. In that case, Image
Optimum is displayed and the printing is continued.
Binary
Specifies the data format. Select On for the Binary data and select Off for the ASCII data.
Note:
❏ Binary can only be used with network connection.
❏ You do not have to select On when using AppleTalk.
To use the Binary data, make sure your application supports Binary data and that SEND CTRL-D
Before Each Job and SEND CTRL-D After Each Job are set to No.
When this setting is set to On, you cannot use TBCP (Tagged binary communication protocol) in the
printer driver settings.
Text Detection
When you select On, the text file is converted to a PostScript file when printing. This setting is available
only when you select PS3 in the Emulation Menu.
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Using the Control Panel 80
PDF Page Size
Specifies the paper size when you send the PDF file directory from a computer or some other device. If
Auto is selected, the paper size is determined based on the size of the first page that is printed.
ESCP2 Menu
Item Settings (default in bold)
Font
Courier, Prestige, Roman, Sans serif, Roman T, Orator S, Sans H, Script, OCR A, OCR B
Pitch
10, 12, 15cpi, Prop.
Condensed
Off, On
T.Margin
0.40 ... 0.50 ... 1.50inch in 0.05-inch increments
Text
1... 66 ... 132Lines
CGTable
PcUSA, Italic, PcMultilin, PcPortugue, PcCanFrenc, PcNordic, PcTurkish2, PcIcelandic,
PcE.Europe, BpBRASCII, BpAbicomp, Roman-8, PcEur858, ISO Latin1, 8859-15ISO, PcSl437,
PcTurkish1, 8859-9 ISO, Mazowia, CodeMJK, PcGk437, PcGk851, PcGk869, 8859-7 ISO, PcCy855,
PcCy866, PcUkr866, PcLit771, Bulgarian, Hebrew7, Hebrew8, PcHe862, PcAr864, PcAr864Ara,
PcAr720, PcLit774, Estonia, ISO Latin2, PcLat866
Country
USA, France, Germany, UK, Denmark, Sweden, Italy, Spain1, Japan, Norway, Denmark2, Spain2,
LatinAmeric, Korea, Legal
Auto CR
On, Off
Auto LF
Off, On
Bit Image
Dark, Light, BarCode
ZeroChar
0, (or the zero character with a slash)
Font
Selects the font.
Pitch
Selects the pitch (the horizontal spacing) of the font in fixed pitch, measured in cpi (characters per
inch). You can also choose proportional spacing.
Condensed
Epson AcuLaser C9300 Series User's Guide
Using the Control Panel 81
Turns condensed printing on or off.
T.Margin
Sets the distance from the top of the page to the baseline of the first printable line. The distance is
measured in inches. The smaller the value, the closer the printable line is to the top.
Text
Sets the page length in lines. For this option, a line is assumed to be 1 pica (1/6 inch). If you change the
Orientation, Page Size, or T.Margin settings, the page length setting automatically returns to the
default for each paper size.
CGTable
Use the character generator (CG) table option to select the graphics character table or the italics table.
The graphics table contains graphic characters for printing lines, corners, shaded areas, international
characters, Greek characters, and mathematical symbols. If you select Italic, the upper half of the
character table is defined as italic characters.
Country
Use this option to select one of the fifteen international symbol sets. See the Font Guide for samples of
the characters in each country’s symbol set.
Auto CR
Specifies whether the printer performs a carriage-return/line-feed (CR-LF) operation whenever the
printing position goes beyond the right margin. If you select Off, the printer does not print any
characters beyond the right margin and does not perform any line wrapping until it receives a
carriage-return character. This function is handled automatically by most applications.
Auto LF
If you select Off, the printer does not send an automatic line-feed (LF) command with each
carriage-return (CR). If On is selected, a line-feed command is sent with each carriage-return. Select On
if your text lines overlap.
Bit Image
The printer is able to emulate the graphics densities set with the printer commands. If you select Dark,
the bit image density is high, and if you select Light, the bit image density is low.
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Using the Control Panel 82
If you select BarCode, the printer converts bit images to bar codes by automatically filling in any
vertical gaps between dots. This produces unbroken vertical lines that can be read by a bar code reader.
This mode will reduce the size of the image being printed, and may also cause some distortion when
printing bit image graphics.
ZeroChar
Specifies whether the printer prints a slashed or unslashed zero.
FX Menu
Item Settings (default in bold)
Font
Courier, Prestige, Roman, Sans serif, Script, Orator S, OCR A, OCR B
Pitch
10, 12, 15cpi, Prop.
Condensed
Off, On
T.Margin
0.40 ... 0.50 ... 1.50inch in 0.05-inch increments
Text
1... 66 ... 132Lines
CGTable
PcUSA, Italic, PcMultilin, PcPortugue, PcCanFrenc, PcNordic, PcTurkish2, PcIcelandic,
PcE.Europe, BpBRASCII, BpAbicomp, Roman-8, PcEur858, ISO Latin1, 8859-15ISO
Country
USA, France, Germany, UK, Denmark, Sweden, Italy, Spain1, Japan, Norway, Denmark2, Spain2,
LatinAmeric
Auto CR
On, Off
Auto LF
Off, On
Bit Image
Dark, Light, BarCode
ZeroChar
0, (or the zero character with a slash)
Font
Selects the font.
Pitch
Selects the pitch (the horizontal spacing) of the font in fixed pitch, measured in cpi (characters per
inch). You can also choose proportional spacing.
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Using the Control Panel 83
Condensed
Turns condensed printing on or off.
T.Margin
Sets the distance from the top of the page to the baseline of the first printable line. The distance is
measured in inches. The smaller the value, the closer the printable line is to the top.
Text
Sets the page length in lines. For this option, a line is assumed to be 1 pica (1/6 inch). If you change the
Orientation, Page Size, or T.Margin settings, the page length setting automatically returns to the
default for each paper size.
CGTable
Use the character generator (CG) table option to select the graphics character table or the italics table.
The graphics table contains graphic characters for printing lines, corners, shaded areas, international
characters, Greek characters, and mathematical symbols. If you select Italic, the upper half of the
character table is defined as italic characters.
Country
Use this option to select one of the thirteen international symbol sets. See the Font Guide for samples of
the characters in each country’s symbol set.
Auto CR
Specifies whether the printer performs a carriage-return/line-feed (CR-LF) operation whenever the
printing position goes beyond the right margin. If you select Off, the printer does not print any
characters beyond the right margin and does not perform any line wrapping until it receives a
carriage-return character. This function is handled automatically by most applications.
Auto LF
If you select Off, the printer does not send an automatic line-feed (LF) command with each
carriage-return (CR). If On is selected, a line-feed command is sent with each carriage-return. Select On
if your text lines overlap.
Bit Image
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Using the Control Panel 84
The printer is able to emulate the graphics densities set with the printer commands. If you select Dark,
the bit image density is high, and if you select Light, the bit image density is low.
If you select BarCode, the printer converts bit images to bar codes by automatically filling in any
vertical gaps between dots. This produces unbroken vertical lines that can be read by a bar code reader.
This mode will reduce the size of the image being printed, and may also cause some distortion when
printing bit image graphics.
ZeroChar
Selects whether the printer prints a slashed or unslashed zero.
I239X Menu
The I239X mode emulates IBM
®
2390/2391 Plus commands.
These settings are available only when the printer is in the I239X mode.
Item Settings (default in bold)
Font
Courier, Prestige, Gothic, Orator, Script, Presentor, Sans serif
Pitch
10, 12, 15, 17, 20, 24cpi, Prop.
Code Page
437, 850, 858, 860, 863, 865
T.Margin
0.30 ... 0.40 ...1.50inch in 0.05-inch increments
Text
1 ... 67 ... 132Lines
Auto CR
Off, On
Auto LF
Off, On
Alt. Graphics
Off, On
Bit Image
Dark, Light
ZeroChar
0, (or the zero character with a slash)
CharacterSet
1, 2
Font
Selects the font.
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Using the Control Panel 85
Pitch
Selects the pitch (the horizontal spacing) of the font in fixed pitch, measured in cpi (characters per
inch). You can also choose proportional spacing.
Code Page
Selects the character tables. Character tables contain the characters and symbols used by different
languages. The printer prints text based on the selected character table.
T.Margin
Sets the distance from the top of the page to the baseline of the first printable line. The distance is
measured in inches. The smaller the value, the closer the printable line is to the top.
Text
Sets the page length in lines. For this option, a line is assumed to be 1 pica (1/6 inch). If you change the
Orientation, Page Size, or T.Margin settings, the page length setting automatically returns to the
default for each paper size.
Auto CR
Specifies whether the printer performs a carriage-return/line-feed (CR-LF) operation whenever the
printing position goes beyond the right margin. If this setting is off, the printer does not print any
characters beyond the right margin and does not perform any line wrapping until it receives a
carriage-return character. This function is handled automatically by most applications.
Auto LF
If you select Off, the printer does not send an automatic line-feed (LF) command with each
carriage-return (CR). If On is selected, a line-feed command is sent with each carriage-return. Select On
if your text lines overlap.
Alt. Graphics
Turns the Alternate Graphics option on or off.
Bit Image
The printer is able to emulate the graphics densities set with the printer commands. If you select Dark,
the bit image density is high, and if you select Light, the bit image density is low.
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Using the Control Panel 86
If you select BarCode, the printer converts bit images to bar codes by automatically filling in any
vertical gaps between dots. This produces unbroken vertical lines that can be read by a bar code reader.
This mode will reduce the size of the image being printed, and may also cause some distortion when
printing bit image graphics.
ZeroChar
Selects whether the printer prints a slashed or unslashed zero.
CharacterSet
Selects character table 1 or 2.
Password Config Menu
Item Settings (default in bold)
Password Config
*
-
Limitation
Disable, Interface, Config, All
*
The default password is blank. You can enter up to 20 characters for the password.
Password Config
Changes the password. Enter the old password first and then enter the new password twice.
To enter the password, press the d Down or u Up button to select the character and press the r Right
button to determine the character. After all characters are determined, press the OK button.
Note:
If you forget your password, contact your dealer. Note that when the password is initialized, the settings
and data stored on the printer are deleted. Depending on your environment, settings, such as network
connection settings, may need to be done again. We recommend making a note or backup of the
necessary data and setting information.
Limitation
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Using the Control Panel 87
Changes the restriction range. When Interface is selected, the password is required to change the
settings in the USB and Network menus. When Config is selected, the password is required to enter
Quick Print JobMenu or ConfidentialJobMenu, or to change the settings in all menus. When
All is selected, the password is required to enter Quick Print JobMenu or
ConfidentialJobMenu, or to change the settings and to perform the items in all menus. Before
changing the setting, you have to enter the password set in the Password Config setting.
Energy Saver Menu
Item Settings (default in bold)
Preheat Mode
Off, On
Time to Preheat
1Min, 3Min, 5Min, 15Min, 30Min, 60Min
Time to Sleep
1Min, 3Min, 5Min, 15Min, 30Min, 60Min
Deep Sleep Mode
*1
*2
On, Off
Power Off Timer
*3
On, Off
Time to Off
*1
30, 60, 120, 180, 240, 360, 480Min
Timer Setting
Off, On
Start
*4
0:00...8:00...23:59
Stop
*4
0:00...18:00...23:59
Day
*4
Cancel Selection, Monday, Tuesday, Wednesday, Thursday, Friday, Saturday,
Sunday
*1
Not available in PS3.
*2
Not available when a USB cable is connected or an optional interface card is installed.
*3
If EU is not selected as the Region Setting for the initial settings, the default value is Off.
*4
Available only when Timer Setting is set to On.
Preheat Mode
When this setting is set to On, the printer enters the preheat mode and reduces power consumption. In
this mode, the printer returns to the ready status faster than from sleep mode or deep sleep mode, but
uses more power.
Time to Preheat
Epson AcuLaser C9300 Series User's Guide
Using the Control Panel 88
Specifies the length of the time until the printer enters the preheat mode when the Preheat Mode is
set to On. The printer does not enter the preheat mode if the specified time in Time to Preheat is the
same as or longer than that of Time to Sleep.
Time to Sleep
Specifies the length of the time until the printer enters the sleep mode or deep sleep mode if there are
no button operations and no jobs to be printed.
Deep Sleep Mode
When this setting is set to On, the printer switches into the deep sleep mode at the time specified in the
Time to Sleep setting if the printer is not operated or receives no jobs. In the deep sleep mode, the
Wake Up/Sleep button lights and more power is saved than when in the sleep mode. The printer
switches to the deep sleep mode only when the AppleTalk, WSD, IPv6, and IPSec settings in
Network Menu and RAM Disk in Setup Menu are set to Off.
To recover from the deep sleep mode, press the Wake Up/Sleep button. The printer recovers
automatically when it receives a print job.
Power Off Timer (Power Off mode)
When this setting is set to On, the printer switches into the power off mode at the time specified in the
Time to Off setting. The printer does not enter the power off mode if it is receiving or sending data.
The power off mode consumes about 0.2 W by disabling almost all operations. In the power off mode,
the Wake Up/Sleep button blinks.
The printer recovers from the power off mode at the time specified in the Start setting, or if you
pressed the Wake Up/Sleep button.
Time to Off
Specifies the length of the time until the printer enters the power off mode if there are no button
operations and no jobs to be printed.
Timer Setting
When this setting is set to On, the printer enters or recovers from the power off mode at specified
times.
Start
Specifies the time when the printer recovers from the power off mode.
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Using the Control Panel 89
Stop
Specifies the time when the printer enters the power off mode.
Day
Specifies the days when the timer setting is enable.
Support Menu
Enter the Support Mode by pressing the d Down button while turning the printer on, to make
Support Menu and Printer Adjust Menu appear.
c
Caution:
❏ Select only the items below from the Support Menu. Do not select any items on the Printer
Adjust Menu.
❏ When formatting the CompactFlash or deleting the data, unplug the interface cables and do
not print files.
Format CompactFlash
Formats the CompactFlash memory in the printer if a CompactFlash memory is installed.
Format PS3 CompactFlash
Formats the CompactFlash area where PostScript information is stored if a CompactFlash memory is
installed.
Delete All CompactFlash Data
Deletes all data in the CompactFlash memory if a CompactFlash memory is installed.
Bookmark Menu
The bookmark menu appears by pressing the OK button while the LCD panel displays Ready.
In the bookmark menu, the bookmarked setting items are listed and you can select one of them.
The following menus are bookmarked by default.
❏ Reset Menu
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Using the Control Panel 90
❏ MP Tray Size
❏ System Information
To register the menus in bookmark, see “How to register menus as bookmarks” on page 61 for details.
Status and Error Messages
This section contains a list of error messages shown on the LCD panel, a brief description of each
message and suggestions for correcting the problem. Note that not every message shown on the LCD
panel indicates a problem. When the
mark is displayed at the right of the warning/error message,
multiple warnings/errors occur. To confirm all warnings that occur, press the d Down button to
display the Status Menu, then press the r Right button. The LCD panel also displays the remaining
service life of the consumables and available paper sizes.
Bookmark Failed
The selected menu cannot be registered as a bookmark. Some menus cannot be registered as
bookmarks.
Bookmark Registered
The selected menu is registered as a bookmark.
Cancel All Print Job
The printer is canceling all print jobs in the printer memory, including jobs the printer is currently
receiving or printing. This message appears when the W Pause/Cancel button has been pressed
down for more than 2 seconds.
Cancel Print Job
The printer is canceling the current print job. This message appears when the W Pause/Cancel
button has been pressed and released within 2 seconds.
Cancel Print Job (by host)
The print job is canceled at the printer driver.
Can’t Print
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Using the Control Panel 91
The print data is deleted because it is incorrect.
Make sure the appropriate paper size and printer driver are used.
Can’t Print Duplex
The printer has encountered problems during duplex printing. Make sure you are using an
appropriate type and size of paper for the duplex printing. The problem could also be a result of
incorrect settings for the paper source you are using. Pressing the Start/Stop button will print the rest
of the print job on only one side of the paper. Press the W Pause/Cancel button to cancel the print
job.
Can’t Use Bookmark
The registered menu cannot be used because the menu is disabled by changing any settings after
registered the menu in bookmark.
Cassette Error yyy
Too many optional paper cassette units are installed to the printer. Up to three units can be installed.
Cassette2 Error yyy/Cassette3 Error yyy/Cassette4 Error yyy
An inappropriate optional paper cassette unit is installed.
CF CHECK
The printer is checking the CompactFlash memory.
Check Paper Size
The paper size setting is different from th e size of pa pe r loaded in the printer. Check to see if the correct
size of paper is loaded in the specified paper source.
To clear this error, select Clear Warning from the control panel’s Reset Menu. See “How to access
the control panel menus” on page 60 for instructions.
Check Paper Type
The paper loaded in the printer does not match the paper type setting in the printer driver. Paper that
matches only the paper size setting will be used for printing.
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Using the Control Panel 92
To clear this error, select Clear Warning from the control panel’s Reset Menu. See “How to access
the control panel menus” on page 60 for instructions.
Clear paper jam and then reload wwww
The location where the paper jam occurred is displayed at WWWWW. WWWWW indicates the location of the
error.
If a paper jam occurs at two or more locations simultaneously, the corresponding multiple locations
are displayed.
For details about clearing paper jam, see “Clearing Jammed Paper” on page 147.
Close Cover wwww
The specified cover (wwww) does not close securely. Open the cover once, and then close.
Collate Disabled
Printing by specifying the number of copies is no longer possible due to a lack of memory (RAM). If
this error occurs, print only one copy at a time.
To clear this error, select Clear Warning from the control panel’s Reset Menu. See “How to access
the control panel menus” on page 60 for instructions.
CompactFlash Error
The installed CompactFlash memory is not supported by the printer or you selected No when the
Format Required was displayed on the control panel. Turn off the printer and remove the
CompactFlash memory. If Format Required is displayed on the control panel, select Yes.
CompactFlash Full
The optional CompactFlash memory is full and you cannot save any data. Delete the unnecessary data
from the CompactFlash memory. To clear this error, select Clear Warning from the control panel’s
Reset Menu. For instruction about accessing the control panel menus, see “How to access the control
panel menus” on page 60.
Cooling Down
The printer is cooling down. This is not an error message, and will clear itself.
Correct time using Time Setting
Epson AcuLaser C9300 Series User's Guide
Using the Control Panel 93
The current time setting is reset because you did not connect the power cord for a long time. To clear
this error, select Time Setting from Clock Menu and specify the current date and time.
Dev Unit uuuu Needed Soon
This message indicates that the development unit is near the end of its service life. You can continue to
print until the Replace Dev Unit uuuu message appears.
To clear this warning message and continue printing, select Clear All Warnings from the control
panel’s Reset Menu. For instruction about accessing the control panel menus, see “How to access the
control panel menus” on page 60.
DM Error yyy
An inappropriate Duplex Unit is installed. Remove the Duplex Unit.
Duplex Memory Overflow
There is not enough memory for duplex printing. The printer prints only on the front and ejects the
paper. To clear this error, follow the instructions below.
If Off is selected as the Auto Cont setting on the control panel’s Setup Menu, press the Start/Stop
button to print on the back of the next sheet, or press the W Pause/Cancel button to cancel the print
job.
If On is selected as the Auto Cont setting on the control panel’s Setup Menu, printing continues
automatically after a certain period of time.
Feed Roller MP Needed Soon, Feed Roller C1 Needed Soon, Feed Roller C2 Needed Soon,
Feed Roller C3 Needed Soon, Feed Roller C4 Needed Soon
This message indicates that the feed roller C2, C3, or C4 is near the end of its service life. You can
continue to print until the Replace Feed Roller MP, Replace Feed Roller C1, Replace Feed
Roller C2, Replace Feed Roller C3, or Replace Feed Roller C4 message appears.
To clear this warning message and continue printing, select Clear All Warnings from the control
panel’s Reset Menu. For instruction about accessing the control panel menus, see “How to access the
control panel menus” on page 60.
Form Data Canceled
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Using the Control Panel 94
Unable to store form overlay data on the optional CompactFlash memory. Either the CompactFlash
memory is not installed correctly, or the maximum number of form overlay files has been reached.
Confirm that the optional CompactFlash memory is installed correctly, or delete any form overlay
files you no longer need, and then try storing the new overlay again.
To clear this error, select Clear Warning from the control panel’s Reset Menu. For instruction
about accessing the control panel menus, see “How to access the control panel menus” on page 60.
Form Feed
The printer is ejecting paper due to a user request. This message appears when pressing the Start/
Stop button once to make the printer offline, then holding down the Start/Stop button for more than
2 seconds in order not to receive form feed command.
Format Error ROM A
An unformatted ROM module has been inserted.
To clear this error, either press the Start/Stop button or turn off the printer and remove the ROM
module, then reinstall the ROM module. If that fails to clear the error, contact your dealer.
Format Required
The installed CompactFlash memory needs to be formatted to use it with the printer.
Select Yes to format the memory, or select No to cancel formatting. If you select No, CompactFlash
Error is displayed and you cannot use the memory for the printer. In that case, turn off the printer and
remove the CompactFlash memory.
Formatting CF
The CompactFlash memory is being formatted.
Fuser Needed Soon
This message indicates that the fuser unit is near the end of its service life. You can continue to print
until the Replace Fuser message appears.
To clear this warning message and continue printing, select Clear All Warnings from the control
panel’s Reset Menu. For instruction about accessing the control panel menus, see “How to access the
control panel menus” on page 60.
Image Optimum
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There is insufficient memory to print the page at the specified print quality. The printer automatically
lowers the print quality so that it can continue printing. If the quality of the printout is not acceptable,
try simplifying the page by limiting the number of graphics or reducing the number and size of fonts.
To clear this error, select Clear Warning from the control panel’s Reset Menu. See “How to access
the control panel menus” on page 60 for instructions.
You may need to increase the amount of printer memory to be able to print at the desired print quality
for your document. For more information on adding memory, see “Memory Module” on
page 124.
Install Cassette1/Install Cassette2/Install Cassette3
The lower paper cassette is not installed. Install the indicated cassette.
Install Fuser
The fuser unit is not installed correctly. Consult your dealer.
Install Photocon uuuu
The wrong photoconductor unit is installed in the indicated color position in the printer or the
position is empty. (The letters C, M, Y, or K appear in place of uuuu and indicate the colors Cyan,
Magenta, Yellow, and Black respectively.)
Install the indicated cartridges. See “Replacing Consumable Products” on page 133.
Install uuuu Toner Cartridge
The wrong toner cartridge is installed in the indicated color toner cartridge position in the printer or
the position is empty. (The letters C, M, Y, or K appear in place of uuuu and indicate the colors Cyan,
Magenta, Yellow, and Black respectively.)
Install the indicated cartridges. See “Replacing Consumable Products” on page 133.
Invalid AUX I/F Card
This message means that the printer cannot communicate with the installed optional interface card.
Turn off the printer, remove the card, then reinstall it.
Invalid Data
The spool file on the driver is deleted while printing or the data is abnormal. Press the Start/Stop
button to clear the error.
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Invalid N/W Module
There is no network program, or the network program cannot be used with your printer. Contact a
qualified service representative.
Invalid PS3
There are errors in the ROM module. Turn off the printer and contact your dealer.
Invalid ROM A
The printer cannot read the installed optional ROM module. Turn off the printer, then remove the
ROM module.
Invalid Size Cassette1/Invalid Size Cassette2/Invalid Size Cassette3/Invalid Size Cassette4
The printer cannot detect the paper size. Adjust the paper guide on the paper tray correctly.
Jam Paper Size Error
The paper jam occurred because the loaded paper size is different from the specified paper size.
Remove the jammed paper. See “Clearing Jammed Paper” on page 147 for instructions on removing
the jammed paper.
Maintenance Unit Needed Soon
This message indicates that the maintenance unit is near the end of its service life. You can continue to
print until the Replace Maintenance Unit message appears.
To clear this warning message and continue printing, select Clear All Warnings from the control
panel’s Reset Menu. For instruction about accessing the control panel menus, see “How to access the
control panel menus” on page 60.
Manual Feed ssss
The manual feed mode is specified for the current print job. Make sure the paper size indicated by
ssss is loaded, then press the Start/Stop button.
Memory Overflow
The printer has insufficient memory to execute the current task. Press the Start/Stop button on the
control panel to resume printing, or press the W Pause/Cancel button to cancel the print job.
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Need Memory
The printer has insufficient memory to complete the current print job.
To clear this error message, select Clear Warning from the control panel’s Reset Menu. See“How to
access the control panel menus” on page 60 for instructions.
To prevent this problem from recurring, add more memory to your printer as described in “Memory
modules” on page 198, or reduce the resolution of the image to be printed.
No trays available Press Cancel Job
All of the MP Tray AutoSel, Cassette1 AutoSel, Cassette2 AutoSel, Cassette3 AutoSel,
and Cassette4 AutoSel settings in Tray Menu are set to Off, so the printer cannot feed paper. Press
the W Pause/Cancel button to cancel the print job. To continue printing, specify the paper source
on the printer driver, or set the above settings in Tray Menu to On.
Non-Genuine Toner Cartridge
The installed toner cartridge is not a genuine Epson product. Installing a genuine toner cartridge is
recommended. The printout and remaining service life of each toner cartridge displayed on the
control panel may be different from those when using genuine Epson toner cartridges. Epson shall not
be liable for any damages or problems arising from the use of consumable products not manufactured
or approved by Epson.
Install a genuine Epson product, or Clear All Warnings of the Reset Menu on the control panel to
clear the warning message. See “Replacing Consumable Products” on page 133 for instructions on
replacing the toner cartridge.
Non-Genuine Toner uuuu
The installed toner cartridge is not a genuine Epson toner cartridge. The printout and remaining
service lives of the toner cartridges displayed on the control panel may be different from those when
using genuine Epson toner cartridges. Epson shall not be liable for any damages or problems arising
from the use of consumable products not manufactured or approved by Epson. Installing a genuine
toner cartridge is recommended. Press the Start/Stop button on the control panel to resume printing.
Not Supported USB Device XXX
The device is not supported. Remove it from the USB port.
Offline
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The printer is not ready to print. Press the Start/Stop button.
Option Unit Error yyy
The printer cannot recognize the installed optional product. Remove the optional product and
reinstall it.
Optional RAM Error
The optional memory module may be corrupted or incorrect. Replace it with a new one.
Paper Out tttt sssss
There is no paper in the specified paper source (tttt). Load paper of the size (sssss) into the paper
source.
Paper Set tttt sssss
The paper loaded in the specified paper source (tttt) does not match the required paper size (sssss).
Replace the loaded paper with the correct size paper and press the Start/Stop button to resume
printing, or press the W Pause/Cancel button to cancel the print job.
If you press the Start/Stop button without replacing the paper, the printer will print on the loaded
paper even though it does not match the required size.
Password Changed
The password has been changed successfully.
Photocon Trouble uuuu
There is a problem with the photoconductor unit of the indicated color. Remove the photoconductor
unit and reinsert it. If that fails to clear the error, replace the photoconductor unit. To install the
photoconductor unit, see “Replacing Consumable Products” on page 133.
Photocon uuuu Needed Soon
This message indicates that the photoconductor unit of the indicated color is near the end of its service
life. You can continue to print until the Replace Photocon uuuu message appears.
Please wait for print
Printing cannot start because the previous job is being processed. Try again after a few seconds.
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Preheat Mode
The printer is in the preheat mode. You can change the time to enter the mode on Time to Preheat
in Setup Menu.
Print Overrun
The required time to process the print data exceeded the print engine speed because the current page is
too complex. Press the Start/Stop button to resume printing, or press the W Pause/Cancel button
to cancel the print job. If this message appears again, select On as the Page Protect setting in the
control panel’s Setup Menu or select Avoid Page Error on the printer driver.
If you continue to receive this message when printing a particular page, try simplifying the page by
limiting the number of graphics or reducing the number and size of fonts.
To avoid this error, it is recommended that you set the Page Protect setting to On and add more
memory to the printer. See “Setup Menu” on page 70 and “Memory Module” on page 124 for details.
PS3 CompactFlash Full
The memory allocated for writing PostScript 3 commands on the optional CompactFlash memory is
full.
To clear this error, select Clear Warning from the control panel’s Reset Menu. For instruction
about accessing the control panel menus, see “How to access the control panel menus” on page 60.
RAM CHECK
The printer is checking the RAM.
Ready
The printer is ready to receive data and print.
Reboot to apply settings
You selected No when Do you want to reboot to apply the settings? was displayed.
To clear this error, select Clear Warning from the control panel’s Reset Menu. See “How to access
the control panel menus” on page 60 for instructions.
Replace Dev Unit uuuu
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The development unit has reached the end of its service life and needs to be replaced. If this error
occurs, consult your dealer.
Replace Feed Roller MP, Replace Feed Roller C1, Replace Feed Roller C2, Replace Feed Roller
C3, Replace Feed Roller C4
The feed roller has reached the end of its service life and needs to be replaced. If this error occurs,
consult your dealer.
Replace Fuser
The fuser has reached the end of its service life and needs to be replaced. If this error occurs, consult
your dealer.
Replace Maintenance Unit
The maintenance unit has reached the end of its service life and needs to be replaced. If this error
occurs, consult your dealer.
Replace Photocon uuuu
The indicated photoconductor unit has reached the end of its service life and need to be replaced. See
“Replacing Consumable Products” on page 133 for instructions.
Replace Toner uuuu
Printing is possible until the printout fades.
To stop the printout from fading, open cover D, make sure the cartridge is locked, and tap the top of
the toner cartridge about five times with your finger. If the fading is not resolved by this procedure,
replace the toner cartridge. See “Replacing Consumable Products” on page 133 for instructions.
Replace Toner uuuu Print in monochrome?
The indicated toner cartridge has reached the end of its service life and need to be replaced. See
“Replacing Consumable Products” on page 133 for instructions.
This message appears only when Convert to Monochrome is set to On, and the black toner is still left.
You can print in black-and-white by pressing the Start/Stop button.
Replace Transfer Unit/Replace 2nd Transfer Unit
The indicated transfer unit has reached the end of its service life and needs to be replaced. If this error
occurs, consult your dealer.
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Replace Waste Toner Box
The waste toner collector has reached the end of its service life and needs to be replaced. See “Replacing
Consumable Products” on page 133 for instructions.
Reserve Job Canceled
The printer cannot store the data of your print job using the Reserve Job function. The maximum
number of print jobs stored on the printer’s memory has been reached, or the memory has no more
memory available to store a new job. To store a new print job, delete a previously stored job. Also, if
you have any Confidential Jobs stored, printing those jobs will make more memory available.
You may also increase the available memory space by changing the RAM Disk setting to Normal or
Maximum. For details, see “Setup Menu” on page 70.
To clear this error, select Clear Warning from the control panel’s Reset Menu. For instruction
about accessing the control panel menus, see “How to access the control panel menus” on page 60.
Reset
The printer’s current interface has been reset and the buffer has been cleared. However, other
interfaces are still active and retain their settings and data.
Reset All
All printer’s interface has been reset and the buffer has been cleared. The printer reboots
automatically.
Reset to Save
A control panel menu setting was changed while the printer was printing. Press the Start/Stop button
to clear this message. The setting will become effective after printing has finished.
Alternatively you can clear this message by performing Reset or Reset All on the control panel.
However, the print data will be deleted.
ROM CHECK
The printer is checking the ROM.
SELF TEST
The printer is currently performing a self test and initialization.
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Service Req Cffff/Service Req Exxx
A controller error or a print engine error has been detected. Turn off the printer. Wait at least 5
seconds, then turn it back on. If the error message still appears, write down the error number listed on
the LCD panel (Cffff/Exxx), turn off the printer, unplug the power cord, then contact a qualified
service representative.
Sleep
The printer is currently in the power-save mode. This mode is canceled when the printer receives print
data.
Toner Cartridge Error uuuu
A read/write error has occurred for the indicated toner cartridges. (The color Cyan(C), Magenta(M),
Yellow(Y), or Black(K) appears in place of uuuu.)
Remove the toner cartridges and reinsert them. If that fails to clear the error, replace the toner
cartridges.
To install the indicated cartridges. See “Replacing Consumable Products” on page 133.
Toner Low (uuuu Toner Low)
This message indicates that the toner cartridge for the indicated color is near the end of its service life.
Prepare a new toner cartridge.
Transfer Unit Needed Soon
This message indicates that the transfer unit is near the end of its service life. You can continue to print
until the Replace Transfer Unit message appears.
Turn Paper MP Tray, Turn Paper Cassette1, Turn Paper Cassette2, Turn Paper Cassette3,
Turn Paper Cassette4
The direction of the paper loaded in the specified paper cassette does not match the required paper
direction. Turn the paper direction to landscape.
Turning off Please wait
The printer is entering the power off mode.
Unable Clear Error
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The printer cannot clear an error message because the error status still remains. Try solving the
problem again.
Warming Up
The printer is warming up the fuser to be ready to print.
Waste Toner Box Near Full
The waste toner collector is near full of toner.
Write Error ROM A, Write Error ROM P
This message indicates an internal error in the printer. Reset the printer. If this error persists, consult
your dealer.
Writing ROM A, Writing ROM P
This message indicates that a ROM module in the slot is being written. Please wait until this message
disappears.
Wrong Password
No print jobs have been saved with the password you entered.
Wrong Photocon uuuu
An inappropriate photoconductor unit is installed. Install only the photoconductor unit listed in
“Consumable products” on page 25.
See “Replacing Consumable Products” on page 133 for instructions on replacing the photoconductor
unit. (The letters C, M, Y, or K appear in place of uuuu and indicate the colors Cyan, Magenta, Yellow,
and Black respectively.)
Wrong Toner Cartridge uuuu
An inappropriate toner cartridge is installed. Install only the toner cartridge listed in “Consumable
products” on page 25.
See “Replacing Consumable Products” on page 133 for instructions on replacing the toner cartridge.
(The letters C, M, Y, or K appear in place of uuuu and indicate the colors Cyan, Magenta, Yellow, and
Black respectively.)
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Printing and Deleting Reserve Job Data
Print jobs stored on the printer’s memory using the Re-Print Job, Verify Job, and Stored Job options of
the Reserve Job function can be printed and deleted using the control panel’s Quick Print JobMenu.
Jobs saved using the Confidential Job option can be printed from the ConfidentialJobMenu. Follow
the instructions in this section.
Note:
❏ The RAM Disk setting on the control panel must be set to Normal or Maximum to use the Reserve Job
function. We recommend installing optional memory to use this function. For instructions about
increasing your printer’s memory, see “Installing a memory module” on page 124.
❏ Installing CompactFlash memory on your printer also enables the Reserve Job function. Note that
the RAM disk is not available when you install CompactFlash memory on the printer.
Using the Quick Print Job Menu
Follow the steps below to print or delete Re-Print Job, Verify Job, and Stored Job data.
1. Make sure the LCD panel displays Ready or Sleep, then press the r Right button to access the
control panel menus.
2. Press the d Down button repeatedly until Quick Print JobMenu appears on the LCD panel,
then press the r Right button.
3. Use the d Down or u Up button to scroll to the appropriate user name, then press the r Right
button.
4. Use the d Down or u Up button to scroll to the appropriate job name, then press the r Right
button.
5. Press the r Right button, then use the d Down and u Up buttons to select the number of copies.
To delete the print job without printing any copies, press the d Down button to display Delete on
the LCD panel.
6. Press the r Right button to start printing or to delete the data.
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Using the Confidential Job Menu
Follow the steps below to print or delete Confidential Job data.
1. Make sure the LCD panel displays Ready or Sleep, then press the r Right button to access the
control panel menus.
2. Press the d Down button repeatedly until ConfidentialJobMenu appears on the LCD panel,
then press the r Right button.
3. Use the d Down or u Up button to scroll to the appropriate user name, then press the r Right
button.
4. Enter your four-digit password.
To enter the password, press the d Down or u Up button to select the character and press the
r Right button to determine the character. After all characters are determined, press the r Right
button.
Note:
If no print jobs have been saved with the password you entered, Wrong Password appears briefly on
the LCD panel then the printer exits the control panel menus. Confirm the password and try again.
5. Use the d Down or u Up button to scroll to the appropriate job name, then press the r Right
button.
6. Use the d Down or u Up button to display Print.
To delete the print job, press the d Down or u Up button to display Delete on the LCD panel.
7. Press the r Right button to start printing or to delete the data.
Printing a Configuration Status Sheet
1. Turn on the printer. The LCD panel shows Ready.
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2. Press the r Right button three times. The printer prints a configuration status sheet.
3. Confirm that the information about the installed options is correct. If the options are installed
correctly, they appear under Hardware Configuration. If the options are not listed, try reinstalling
them.
Note:
❏ If the configuration status sheet does not list your installed options correctly, make sure that they are
securely connected to the printer.
❏ If you are unable to get the printer to print a correct configuration status sheet, contact your dealer.
❏ Print the configuration status sheet on A4 size paper.
Canceling Printing
You can cancel printing from your computer by using the printer driver.
To cancel a print job before it is sent from your computer, see “Canceling Printing” on page 169.
Using the Pause/Cancel button
The W Pause/Cancel button on your printer is the quickest and easiest way to cancel printing.
Pressing this button cancels the currently printing job or the specified print job in the printer’s
memory.
Follow the steps below to cancel the job.
1. Press the W Pause/Cancel button.
2. Press the d Down or u Up button to select the job that you want to cancel, then press the OK
button.
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3. Press the d Down or u Up button to select Cancel Job, then press the OK button. Printing is
canceled.
Note:
❏ Select Cancel All Jobs on step 3 to cancel all print jobs in the printer’s memory.
❏ The operation is canceled and printing restarts one minute after the printer is not operated.
❏ After canceling jobs is completed, the printer recovers from pause.
Using the Reset menu
Selecting Reset from the control panel’s Reset Menu stops printing, clears the print job being
received from the active interface, and clears errors that may have occurred at the interface.
Follow the steps below to use the Reset Menu.
1. Press the r Right button to access the control panel menus.
2. Press the d Down button several times until Reset Menu appears on the LCD panel, then press
the r Right button.
3. Press the d Down button several times until Reset to display.
4. Press the r Right button. Printing is canceled. The printer is ready to receive a new print job.
Interrupting Printing
If the printer is shared, it is possible to interrupt the current print job to print a different print job.
Follow the steps below to use this function.
1. Press the W Pause/Cancel button to stop the current print job.
2. Press the d Down or u Up button to select the job that you want to print, then press the OK
button.
3. Press the d Down or u Up button to select Interrupt Printing, then press the OK button.
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Note:
The operation is canceled and the printing restarts one minute after the printer is not operated.
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Chapter 4
Installing Options
Optional Printer Stand and Paper Cassette Unit
For details about the paper types and sizes that you can use with the optional paper cassette unit, see
“Lower paper cassette” on page 30. For specifications, see “Optional paper cassette unit” on
page 196.
Handling precautions
Always pay attention to the following handling precautions before installing the option:
The printer weighs about 44 kg (97 lb). One person should never attempt to lift or carry it alone. Two
people should carry the printer, lifting it from the positions shown below.
w
Warning:
If you lift the printer incorrectly, you could drop it and cause injury.
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Installing the optional printer stand
You can install the optional printer stand on the optional paper cassette unit or the printer directly.
The instructions below describe installing on the optional paper cassette unit as an example. We
recommend using the optional printer stand if you install the optional paper cassette units.
1. Confirm the bundled items.
a
b
c
d
b
a. printer stand
b. cable hook
c. screws
d. guide pins
2. Place the printer stand on a flat surface and lock the front casters.
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3. Install two guide pins on the printer stand.
4. Set the lowest optional paper cassette unit on the printer stand. Align each of the holes on the
bottom with the guide pins.
5. Remove the back cover of the optional paper cassette unit.
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6. Pull out the paper cassette.
7. Fix the optional paper cassette unit to the printer stand with four screws.
8. Reinsert the paper cassette into the optional paper cassette unit.
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9. Reinstall the back cover removed in step 5.
10. Install the cable hook.
Note:
After attaching the printer to the printer stand, connect the power cord to the printer, and then pass it
through the cable hook.
Installing the optional paper cassette unit
Note:
If you use the optional printer stand, install the printer stand to the lowest optional paper cassette unit in
advance.
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c
Caution:
To use the optional printer stand, be sure to lock the casters before installing the optional paper
cassette units. Otherwise, the printer may move and cause an accident.
1. Turn the printer off and unplug the power cord and interface cable.
c
Caution:
Make sure to unplug the power cord from the printer to prevent getting an electrical shock.
2. Carefully take the optional paper cassette unit out from its carton and place it where you intend to
set up the printer.
Note:
The instructions below describe installing multiple optional paper cassette units as an example.
3. Confirm the bundled items.
a
c
b
a. optional paper cassette unit
b. label
c. screws
4. Place the optional paper cassette unit on a flat surface.
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Note:
When installing only one cassette unit, go to step 12.
5. Place the second optional paper cassette unit onto the lowest paper cassette unit. Align each of the
holes on the bottom with the guide pins.
6. Remove the back cover of the upper optional paper cassette unit.
7. Pull out the upper paper cassette.
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8. Fix the optional paper cassette units with four screws.
9. Reinsert the paper cassette.
10. Reinstall the back cover removed in step 5.
11. If you install three optional paper cassette units, repeat steps 4 to 9.
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12. Align each of the holes on the printer with the guide pins of the optional paper cassette unit, and
then lower the printer until it resets securely on the units.
Note:
❏ The printer should be carried by at two people.
❏ Lower the printer carefully so that the four guide pins on the optional paper cassette unit go into
the holes at the bottom of the printer. If the printer leans against the optional paper cassette unit,
the connecter may be damaged.
13. Remove the back cover of the standard paper cassette unit.
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14. Pull out the paper cassette.
15. Fix the printer to the optional paper cassette units with four screws.
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16. Reinsert the paper cassette.
17. Reinstall the back cover removed in step 12.
18. Affix the labels onto the front of the paper cassettes.
19. Remove the protective materials from each paper cassette, and then load paper.
20. Reconnect the interface cable and power cord, and then turn the printer on.
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21. To confirm that the option is installed correctly, print a configuration status sheet. See “Printing a
Configuration Status Sheet” on page 154.
Note for Windows users:
If EPSON Status Monitor is not installed, you have to make settings manually in the printer driver. Select
the Update the Printer Option Info Manually on the Optional Settings tab, and then click Settings.
Then select Cassette 2, Cassette 3, and Cassette 4 from the Optional Paper Sources list on the Optional
Settings dialog box based on the installed options and click OK.
Removing the optional paper cassette unit
Perform the installation procedure in reverse.
Duplex Unit
For specifications or details about the paper types and sizes that you can use with the Duplex Unit, see
“Duplex Unit” on page 197.
Installing the Duplex Unit
1. Turn the printer off and unplug the power cord and interface cable.
c
Caution:
Make sure to unplug the power cord from the printer to prevent getting an electrical shock.
2. Open cover A using button B.
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3. Install the Duplex Unit as shown below. Make sure the tabs at the bottom go to the grooves
indicated with arrow marks.
4. Turn the knobs to fix the Duplex Unit to the printer.
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5. Remove the connector cover.
Note:
Keep the connector cover in a safe place to prevent from losing it.
6. Plug the connector of the Duplex Unit into the socket on the printer.
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7. Close cover A.
8. Reconnect the interface cable and power cord, then turn the printer on.
To confirm that the option is installed correctly, print a Status Sheet. See “Printing a Configuration
Status Sheet” on page 154.
Note for Windows users:
If EPSON Status Monitor is not installed, you have to make settings manually in the printer driver. See
“Making Optional Settings” on page 174.
Removing the Duplex Unit
Perform the installation procedure in reverse.
Memory Module
By installing Dual In-line Memory Module (DIMM), you can increase printer memory up to
1024 MB. You may want to add additional memory if you are having difficulty printing complex
graphics.
Installing a memory module
w
Warning:
Be careful when working inside the printer as some components are sharp and may cause injury.
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c
Caution:
Before you install a memory module, be sure to discharge any static electricity by touching a
grounded piece of metal. Otherwise, you may damage static-sensitive components.
1. Turn the printer off and unplug the power cord and interface cable.
2. Loosen the two screws using a screwdriver. Then slide the back cover upward and remove it.
3. Identify the RAM slot.
* expansion RAM slot
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4. Confirm that the notch on the expansion memory module matches with that of the slot, and then
firmly insert the top edge of the memory module into the slot until it stops. Then press both sides of
the memory module down.
* notch
c
Caution:
❏ Do not force the memory module into the slot.
❏ Be sure to insert the memory module facing the correct way.
❏ Do not remove any modules from the circuit board. Otherwise, the printer will not work.
5. Reattach the back cover as shown below.
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6. Fasten the back cover with the two screws.
7. Reconnect the interface cable and power cord and turn the printer on.
To confirm that the option is installed correctly, print a Status Sheet. See “Printing a Configuration
Status Sheet” on page 154.
Note for Windows users:
If EPSON Status Monitor is not installed, you have to make settings manually in the printer driver. See
“Making Optional Settings” on page 174.
Removing a memory module
w
Warning:
Be careful when working inside the printer as some components are sharp and may cause injury.
c
Caution:
Before you remove a memory module, be sure to discharge any static electricity by touching a
grounded piece of metal. Otherwise, you may damage static-sensitive components.
Perform the installation procedure in reverse.
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When removing the memory module from its slot, spread apart the clips on each side of the memory
slot, and then slide the memory module out.
Interface Card
Your printer comes with an empty type-B interface slot. Various optional interface cards are available
to expand your printer’s interface options.
Installing an interface card
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Caution:
Before you install the interface card, be sure to discharge any static electricity by touching a
grounded piece of metal. Otherwise, you may damage static-sensitive components.
1. Turn the printer off and unplug the power cord and interface cable.
2. Remove the screws and the Type-B interface card slot cover as shown below.
w
Warning:
Removing screws and covers that are not described in the following instructions will expose
high voltage areas.
Note:
Keep the slot cover in a safe place. You will need to reattach it if you remove the interface card later.
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3. Slide and push the interface card into the slot firmly, then fasten the screw as shown below.
4. Reconnect the interface cable and power cord and turn the printer on.
To confirm that the option is installed correctly, print a Status Sheet. See “Printing a Configuration
Status Sheet” on page 154.
Removing an interface card
c
Caution:
Before you remove an interface card, be sure to discharge any static electricity by touching a
grounded piece of metal. Otherwise, you may damage static-sensitive components.
Perform the installation procedure in reverse.
CompactFlash Memory
Installing a CompactFlash memory
An optional CompactFlash memory enables you to store overlay forms, use Reserve Job function, and
improve the collate printing environment.
w
Warning:
Be careful when working inside the printer as some components are sharp and may cause injury.
c
Caution:
Before you install a CompactFlash memory, be sure to discharge any static electricity by touching a
grounded piece of metal. Otherwise, you may damage static-sensitive components.
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1. Turn the printer off and unplug the power cord and interface cable.
2. Loosen the two screws using a screwdriver. Then slide the back cover upward and remove it.
3. Identify the installation slot for a CompactFlash memory.
* CompactFlash memory slot
4. Insert a CompactFlash memory into the slot.
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5. Reattach the back cover as shown below.
6. Fasten the back cover with the two screws.
7. Reconnect the interface cable and power cord and turn the printer on.
To confirm that the option is installed correctly, print a Status Sheet. See “Printing a Configuration
Status Sheet” on page 154.
Note for Windows users:
If EPSON Status Monitor is not installed, you have to make settings manually in the printer driver. See
“Making Optional Settings” on page 174.
Removing a CompactFlash memory
w
Warning:
Be careful when working inside the printer as some components are sharp and may cause injury.
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c
Caution:
Before you remove a CompactFlash memory, be sure to discharge any static electricity by touching
a grounded piece of metal. Otherwise, you may damage static-sensitive components.
Perform the installation procedure in reverse.
Note:
❏ Completely erase all data using specialized software or carry out Delete All CompactFlash
Data on Support Menu before you give away or discard CompactFlash memory. See “Support
Menu” on page 90 for details.
❏ Deleting files or formatting the CompactFlash memory from the computer may not erase the data
completely. Physically destroying the CompactFlash memory is also recommended when you discard
CompactFlash memory.
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Chapter 5
Replacing Consumable Products
Precautions During Replacement
Always observe the following handling precautions when replacing consumable products.
For details about the replacement, see the instructions that come with the consumable products.
w
Warning:
❏ Be careful not to touch the fuser, which is marked CAUTION, or the surrounding areas. If the
printer has been in use, the fuser and surrounding areas may be very hot.
❏ Do not dispose of used consumable products in fire, as they may explode and cause injury.
Dispose of them according to local regulations.
❏ Provide enough space for the replacement procedure. You will have to open some parts (such as
the printer cover) of the printer when you are replacing consumables.
❏ Do not install used consumable products into the printer.
For details about the handling precautions, see “Handling consumable products” on page 17.
Replacement Messages
If a consumable product reaches the end of its service life, the printer displays the following messages
on the LCD panel or the window of EPSON Status Monitor.
LCD Panel Message Description
Replace Toner uuuu
*
The toner cartridge for the indicated color has reached the end of its service life.
Replace Photocon uuuu
*
The photoconductor unit for the indicated color has reached the end of its service
life.
Replace Waste Toner Box The waste toner box has reached the end of its service life.
*
The color Cyan(C), Magenta(M), Yellow(Y), or Black(K) appears in this position, indicating the color of the toner cartridge
or photoconductor unit to be replaced. For example, the message Replace Toner Yellow(Y) means that the yellow
toner cartridge is near the end of its service life.
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Printing is possible, even if Replace Toner uuuu is displayed, until the printout fades.
Before replacing the toner cartridge, do the following procedures to make sure the toner cartridge is
empty.
1. Open cover D.
2. Make sure that all cartridges are locked.
3. Tap the top of the toner cartridges about five times with your fingers.
c
Caution:
Do not tap the toner cartridge with excessive force. Doing so may cause a malfunction or
disable printing.
Note:
If you tap a toner cartridge or remove it and rock it back and forth while the lock lever is released, the
toner may spill out.
If the printout is still faded, replace the toner cartridge.
Note:
Messages appear for one consumable product at a time. After replacing a consumable product, check the
LCD panel for replacement messages for other consumable products.
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Chapter 6
Cleaning and Transporting the Printer
Cleaning the Printer
The printer needs only minimal cleaning. If the printer’s outer case is dirty or dusty, turn off the
printer and clean it with a soft, clean cloth moistened with a mild detergent.
c
Caution:
Never use alcohol or paint thinner to clean the printer cover. These chemicals can damage the
components and the case. Be careful not to get water onto the printer mechanism or any electrical
components.
Cleaning the pickup roller
Gently wipe the rubber parts of the pick up rollers in the MP tray and standard lower paper cassette
with a well-wrung wet cloth.
MP tray
1. Open cover A using button B.
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2. Gently wipe the rubber parts of the pickup roller with a well-wrung wet cloth.
* pickup roller
3. Close cover A.
Lower paper cassette
1. Pull out the lower paper cassette.
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2. Gently turn and wipe the rubber parts of the pickup rollers with a well-wrung wet cloth.
* pickup roller
3. Insert the lower paper cassette.
Cleaning the exposure window
1. Open cover A using lever A.
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Note:
Make sure you fully open cover A until it stops.
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Warning:
Be careful not to touch the fuser, which is marked CAUTION, or the surrounding areas. If the
printer has been in use, the fuser and the surrounding areas may be very hot. If you must touch
on of these areas, wait 40 minutes to allow the heat to subside before doing so.
2. Open cover G.
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3. Insert the cover G support into the hole on the printer.
c
Caution:
❏ Do not touch the intermediate transfer belt.
❏ Do not expose the photoconductor unit to room light longer than three minutes.
❏ Never touch the photoconductor unit’s light-sensitive drum; otherwise, print quality may
decline.
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4. Take out the exposure window cleaning bar.
5. Grab the position as shown in the label and remove the photoconductor unit from the printer.
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6. Slide the cleaning bar once from left to right along the exposure window.
Note:
Hold the cleaning bar with its arrow mark facing up.
7. Reinstall the photoconductor unit to the printer.
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c
Caution:
When installing the photoconductor unit, make sure the hinge of cover G is set as indicated in
the illustration. If not, close and open cover G again.
8. For the other windows, repeat steps 5 to 7.
9. Put the exposure window cleaning bar back in place.
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10. Put the cover G support back in place.
11. Close cover G.
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12. Press the center of the output tray until it clicks.
13. Close cover A.
Transporting the Printer
For long distances
Before you move the printer, prepare the location where you are going to place it.
See the following sections.
❏ “Setting up the printer” on page 12
❏ “Finding the place for the printer” on page 14
Repacking the printer
If you need to transport your printer for long distances, carefully repack it using the original box and
packing materials.
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1. Turn off the printer and remove the following items:
❏ Power cord
❏ Interface cables
❏ Loaded paper
❏ Installed options
2. Attach the protective materials onto the printer, then repack the printer in its original box.
c
Caution:
When moving the printer, always keep it horizontal.
For short distances
Before you move the printer, prepare the location where you are going to place it.
See the following sections.
❏ “Setting up the printer” on page 12
❏ “Finding the place for the printer” on page 14
If you are moving the printer on its own, two people should lift and carry the printer.
1. Turn off the printer and remove the following items:
❏ Power cord
❏ Interface cables
❏ Loaded paper
❏ Installed options
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2. Be sure to lift the printer by the correct positions as shown below.
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Caution:
When moving the printer, always keep it horizontal.
Note the following if your printer is installed on the optional printer stand.
❏ You do not need to remove the printer from the optional printer stand.
❏ It is unnecessary to lift the printer.
❏ Unlock the adjusters on the optional printer stand before moving the printer.
❏ Remove any obstacles that might be in your way.
❏ Lock the adjusters on the optional printer stand after moving the printer.
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Chapter 7
Troubleshooting
Clearing Jammed Paper
If paper becomes jammed in the printer, the printer’s LCD panel and EPSON Status Monitor provide
alert messages.
Error Message Refer to
Clear paper jam and then reload
MP A
For instruction on clearing this type of paper jam, see “Paper Jam MP A (MP tray or
Cover A)” on page 148.
Clear paper jam and then reload
C4 C3 C2 C1
For instruction on clearing this type of paper jam, see “Paper Jam C4, Paper Jam C3,
Paper Jam C2, Paper Jam C1 (All paper cassette)” on page 149.
Clear paper jam and then reload
B
For instruction on clearing this type of paper jam, see “Paper Jam B E (Duplex Unit or
Cover E)” on page 150.
Clear paper jam and then reload B
E
For instruction on clearing this type of paper jam, see “Paper Jam B E (Duplex Unit or
Cover E)” on page 150.
Precautions for clearing jammed paper
Be sure to observe the following points when you clear jammed paper.
❏ Do not remove jammed paper by force. Torn paper can be difficult to remove and might cause
other paper jams. Pull the paper gently and steadily to avoid tearing it, falling down, and injuring
yourself.
❏ Always try to remove jammed paper with both hands to avoid tearing it.
❏ If jammed paper is torn and remains in the printer, or if paper is jammed in a place not mentioned
in this section, contact your dealer.
❏ Make sure that the paper type that is loaded is the same as the Paper Type setting in the printer
driver.
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Warning:
❏ Unless specifically instructed in this guide, be careful not to touch the fuser, which is marked
CAUTION, or the surrounding areas. If the printer has been in use, the fuser and the
surrounding areas may be very hot. If you must touch one of these areas, wait 40 minutes to
allow the heat to subside before doing so.
❏ Do not insert your hand deep into the fuser unit as some components are sharp and may cause
injury.
Paper Jam MP A (MP tray or Cover A)
1. Remove the stack of paper.
2. Open cover A using lever A.
Note:
Do not open cover A using button B.
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3. Gently remove the jammed paper with both hands. Be careful not to tear the jammed paper.
4. Close cover A.
Paper Jam C4, Paper Jam C3, Paper Jam C2, Paper Jam C1 (All paper cassette)
The instruction describes about standard lower paper cassette C1 as an example. Use the same
procedure for optional paper cassette C2, C3, and C4.
1. Pull out the paper cassette from the printer.
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2. Gently remove the jammed paper with both hands. Be careful not to tear the jammed paper.
3. Reinsert the paper cassette.
Paper Jam B E (Duplex Unit or Cover E)
1. Remove the stack of paper.
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2. Open cover A using button B.
3. If there is any jammed paper, pull the edge of the sheet and remove it gently with both hands. Be
careful not to tear the jammed paper.
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Warning:
Be careful not to touch the fuser, which is marked CAUTION, or the surrounding areas. If the
printer has been in use, the fuser and the surrounding areas may be very hot. If you must touch
on of these areas, wait 40 minutes to allow the heat to subside before doing so.
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4. Unlock the release levers as shown below.
5. Open the duplex unit cover by pulling down the lever E.
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6. Open the paper holder by pulling down the lever E, and then gently remove the jammed paper. Be
careful not to tear the jammed paper.
7. Return the release levers as shown below.
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8. Close the duplex unit cover.
9. Close Cover A.
Printing a Configuration Status Sheet
To confirm the current status of the printer, and that the options are installed correctly, print a
configuration status sheet using the printer’s control panel or the printer driver.
To print a configuration status sheet from the printer’s control panel, see “Printing a Configuration
Status Sheet” on page 106.
To print a configuration status sheet from the printer driver, for Windows, see “Printing a
configuration status sheet” on page 174.
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Operational Problems
The Ready light does not turn on
Cause What to do
The power cord may not be properly plugged into the
electrical outlet.
Turn off the printer, check the power cord connections between
the printer and the electrical outlet, then turn the printer back on.
The electrical outlet may be controlled by an outside
switch or an automatic timer.
Make sure that the switch is turned on or plug another electrical
device into the outlet to check whether the outlet is operating
properly.
The printer is in the sleep mode (the Wake Up/Sleep
button lights) or in the power off mode (the Wake Up/
Sleep button blinks).
Press the Wake Up/Sleep button to return the printer to ready
status.
The printer does not turn off
Cause What to do
The printer is in the power off mode (the Wake Up/Sleep
button blinks).
Wait for a while. The printer turns off in approximately two
minutes.
To not enter the power off mode, set Power Off Timer to Off in
Energy Saver Menu on the control panel.
The printer does not print (Ready light off)
Cause What to do
The printer is offline.
Press the Start/Stop button once to switch the printer to ready
status. Make sure that the Ready light turns on.
Some error may have occurred. Check the LCD panel to see if an error message appears.
The printer is in the power off mode (the Wake Up/Sleep
button blinks).
Press the Wake Up/Sleep button to return the printer to ready
status.
To not enter the power off mode, set Power Off Timer to Off in
Energy Saver Menu on the control panel.
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The Ready light is on but nothing prints
Cause What to do
Your computer may not be properly connected to the
printer.
Perform the procedure illustrated in the Setup Guide.
The interface cable may not be plugged in securely. Check both ends of the interface cable between the printer and
the computer.
You may not be using the correct interface cable. If you are using the parallel interface, make sure that the cable is a
double-shielded, twisted-pair interface cable no more than six
feet in length.
If you are using the USB interface, use a cable that is compatible
with Hi-Speed USB.
Your application software is not properly set up for your
printer.
Make sure that the printer is selected in your application software.
Your computer system’s memory is too small to handle
the volume of data in your document.
Try reducing the image resolution of your document in the
application software, or install more memory in your computer if
you can.
The remaining service life of the consumables is not updated (Windows only)
Cause What to do
The interval between updating information for the
consumables is too long.
Press the Get Information Now button on the Consumable Info
Settings dialog box. You can also change the interval for updating
information about the consumables on the Consumable Info
Settings dialog box.
Cannot install software or drivers
Cause What to do
You are not accessing the operating system with the
administrator privilege.
Access the operating system with the administrator privilege.
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Cannot access the shared printer
Cause What to do
Inappropriate texts are used for the Share name of the
shared printer.
Do not use spaces or hyphens for the Share name.
An additional driver cannot be installed on the client
computer, although the print server’s OS and the client
OS are different.
Install the printer drivers from the Software Disc.
Your network system causes this problem. Ask the administrator of the network for assistance.
Note:
For the additional driver to be installed, please see the table below.
Server OS Client OS Additional Driver
Windows XP
*
Windows XP clients Intel Windows 2000 or XP
Windows XP x64 clients x64 Windows XP
Windows XP x64, Server 2003, or
Server 2003 x64
*
Windows XP clients x86 Windows 2000, Windows XP and
Windows Server 2003
Windows XP x64 clients x64 Windows XP and Windows Server
2003
Windows Vista, Vista x64, Server2008,
or Server2008 x64
Windows Vista or XP clients x86 Type 3 - User Mode
Windows Vista x64 or XP x64 clients x64 Type 3 - User Mode
*
The additional driver for Windows XP x64 and Server 2003 x64 can be used on Windows XP Service Pack 2, Windows 2003
Service Pack 1, or later.
Printout Problems
The font cannot be printed
Cause What to do
For Windows users, you may use the printer fonts
substituted for specified TrueType fonts.
In the printer driver, choose the Print TrueType fonts as bitmap
check box in the Extended Settings dialog box.
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Cause What to do
The selected font is not supported by your printer. Make sure that you have installed the correct font. See the Font
Guide for more information.
Printout is garbled
Cause What to do
The interface cable may not be plugged in securely. Make sure that both ends of the interface cable are plugged in
securely.
You may not be using the correct interface cable. If you are using the parallel interface, make sure that the cable is a
double-shielded, twisted-pair interface cable no more than six
feet in length.
If you are using the USB interface, use a Revision 2.0 cable.
The emulation setting for the port may not be correct. Specify the emulation mode by using the printer’s control panel
menus. See “Emulation Menu” on page 66.
Note:
If a configuration status sheet does not print correctly, your printer may be damaged. Contact your
dealer or a qualified service representative.
The printout position is not correct
Cause What to do
The page length and margins may be set incorrectly in
your application.
Make sure that you are using the correct page length and margin
settings in your application.
The paper size setting may be incorrect. Make sure the correct paper size is set in the Tray Menu on the
control panel.
The MP Tray Size setting may be incorrect. When loading paper for which the size is not specified with Auto
setting, specify the correct paper size on the MP Tray Size
setting in the Tray Menu on the control panel.
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Graphics do not print correctly
Cause What to do
The printer emulation setting in your application may be
incorrect.
Make sure that your application is set for the printer emulation
you are using. For example, if you are using the ESC/Page mode,
make sure that your application is set to use an ESC/Page printer.
You may need more memory. Graphics require large amounts of memory. Install an appropriate
memory module. See “Memory Module” on page 124.
Color Printing Problems
Cannot print in color
Cause What to do
Black is selected as the Color setting in the printer driver. Change this setting to Color.
The color setting in the application you are using is not
appropriate for color printing.
Make sure that the settings in your application are appropriate for
color printing.
The printout color differs when printed from different printers
Cause What to do
Printer driver default settings and color tables vary by
printer model.
Set the Gamma setting to 1.8 in the More Settings dialog box in
the printer driver, then print again. If you still do not get the
printouts you expect, adjust the color using the slide bar for each
color. For details about the More Settings dialog box, see the
printer driver’s online help.
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The color looks different from what you see on the computer screen
Cause What to do
Printed colors do not exactly match the colors on your
monitor, since printers and monitors use different color
systems: monitors use RGB (red, green, and blue), while
printers typically use CMYK (cyan, magenta, yellow, and
black).
Although it is difficult to match colors perfectly, selecting the
printer driver’s ICM setting can improve color matching between
different devices. For details, see the printer driver’s online help.
PhotoEnhance may be selected in the printer driver.
The PhotoEnhance feature corrects the contrast and brightness of
the original image data, and so may not be suitable for printing
vivid images.
Print Quality Problems
The background is dark or dirty
Cause What to do
You may not be using the correct type of paper for your
printer.
If the surface of your paper is too rough, printed characters may
appear distorted or broken. Smooth, high-quality copier paper is
recommended for best results. See “Available paper types” on
page 191 for information on choosing paper.
The paper path inside the printer may be dusty. Clean internal printer components by printing three pages with
only one character per page.
White dots appear in the printout
Cause What to do
The paper path inside the printer may be dusty. Clean internal printer components by printing three pages with
only one character per page.
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Vertical lines appear on the printout
Cause What to do
The exposure window may be dusty. Clean the exposure window. For details, see “Cleaning the
exposure window” on page 137.
Print quality or tone is uneven
Cause What to do
Your paper may be moist or damp. Do not store paper in a humid or damp environment.
One of the toner cartridges may be near the end of its
service life.
If the message on the LCD panel or in EPSON Status Monitor
indicates that one of the toner cartridges is near the end of its
service life, open cover D, make sure the cartridge is locked, and
tap the top of the toner cartridge about five times with your finger.
If the problem is not resolved, replace the toner cartridge. See
“Replacing Consumable Products” on page 133.
For Windows users, you can also check the remaining service life
of the toner cartridge by looking at the Basic Settings tab in the
printer driver.
There may be a problem with photoconductor units. Replace the photoconductor units. See “Replacing Consumable
Products” on page 133.
Half-tone images print unevenly
Cause What to do
Your paper may be moist or damp. Do not store paper in a humid or damp environment. Be sure to
use paper that is newly unwrapped.
One of the toner cartridges may be near the end of its
service life.
If the message on the LCD panel or in EPSON Status Monitor
indicates that one of the toner cartridges is near the end of its
service life, open cover D, make sure the cartridge is locked, and
tap the top of the toner cartridge about five times with your finger.
If the problem is not resolved, replace the toner cartridge. See
“Replacing Consumable Products” on page 133.
For Windows users, you can also check the remaining service life
of the toner cartridge by looking at the Basic Settings tab in the
printer driver.
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Cause What to do
The gradation setting is too small when printing
graphics.
For Windows users, on the Basic Settings tab in the printer driver,
click the Advanced tab and select the More Settings button.
Then select the Halftoning.
The setting above is available only when printing in
black-and-white and the Monochrome Model Compatibility
check box is selected in the printer driver.
There may be a problem with photoconductor units. Replace the photoconductor units. See “Replacing Consumable
Products” on page 133.
Toner smudges
Cause What to do
Your paper may be moist or damp. Do not store your paper in a humid or damp environment.
You may not be using the correct type of paper for your
printer.
EPSON Color Laser Paper or smooth, high-quality copier paper is
recommended for best results. See “Available paper types” on
page 191 for information on choosing paper.
The paper path inside the printer may be dusty. Clean internal printer components by printing three pages with
only one character per page.
There may be a problem with photoconductor units. Replace the photoconductor units. See “Replacing Consumable
Products” on page 133.
Areas are missing in the printed image
Cause What to do
Your paper may be moist or damp. This printer is sensitive to moisture absorbed by the paper. The
higher the moisture content in the paper, the lighter the printout.
Do not store paper in a humid or damp environment.
You may not be using the correct type of paper for your
printer.
If the surface of your paper is too rough, printed characters may
appear distorted or broken. Smooth, high-quality copier paper is
recommended for best results. See “Available paper types” on
page 191 for information on choosing paper.
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Completely blank pages are output
Cause What to do
The printer may have loaded more than one sheet at a
time.
Remove the paper stack and fan it. Tap it on a flat surface to even
the edges, then reload the paper.
The problem may be with your application or interface
cable.
Print out a configuration status sheet. See “Printing a
Configuration Status Sheet” on page 154. If a blank page is
ejected, the problem may be with the printer. Turn off the printer
and contact your dealer.
The paper size setting may be incorrect. Make sure the correct paper size is set in the Tray Menu on the
control panel.
The MP Tray Size setting may be incorrect. When loading paper for which the size is not specified with Auto
setting, specify the correct paper size on the MP Tray Size
setting in the Tray Menu on the control panel.
One of the toner cartridges may be near the end of its
service life.
If the message on the LCD panel or in EPSON Status Monitor
indicates that one of the toner cartridges is near the end of its
service life, open cover D, make sure the cartridge is locked, and
tap the top of the toner cartridge about five times with your finger.
If the problem is not resolved, replace the toner cartridge. See
“Replacing Consumable Products” on page 133.
For Windows users, you can also check the remaining service life
of the toner cartridge by looking at the Basic Settings tab in the
printer driver.
There may be a problem with photoconductor units. Replace the photoconductor units. See “Replacing Consumable
Products” on page 133.
The printed image is light or faint
Cause What to do
Your paper may be moist or damp. Do not store your paper in a humid or damp environment.
The Toner Save mode may be on. Turn off the Toner Save mode using the printer driver or the
printer’s control panel menus.
For Windows users, on the Basic Settings tab in the printer driver,
click Advanced and select the More Settings button. Then
deselect the Toner Save check box.
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Cause What to do
One of the toner cartridges may be near the end of its
service life.
If the message on the LCD panel or in EPSON Status Monitor
indicates that one of the toner cartridges is near the end of its
service life, open cover D, make sure the cartridge is locked, and
tap the top of the toner cartridge about five times with your finger.
If the problem is not resolved, replace the toner cartridge. See
“Replacing Consumable Products” on page 133.
For Windows users, you can also check the remaining service life
of the toner cartridge by looking at the Basic Settings tab in the
printer driver.
There may be a problem with photoconductor units. Replace the photoconductor units. See “Replacing Consumable
Products” on page 133.
The non-printed side of the page is dirty
Cause What to do
Toner may have spilled onto the paper feed path. Clean internal printer components by printing three pages with
only one character per page.
Print quality decreased
Cause What to do
The printer cannot print in the required quality level
because of insufficient memory, and the printer lowers
the quality automatically so that the printer can continue
printing.
Check to see if the printout is acceptable. If not, add more memory
for a permanent solution or lower print quality temporarily in the
printer driver.
If RAM Disk is set to Maximum or Normal on the control panel, you
can increase the available memory space by changing this setting
to Off.
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Memory Problems
Insufficient memory for current task
Cause What to do
The printer has insufficient memory for current task. Reduce the contents of print jobs, or increase the available
memory on your printer. You can increase the available memory
by installing an optional memory module or CompactFlash
memory. See “Installing a memory module” on page 124 or
“Installing a CompactFlash memory” on page 129 for details.
When RAM Disk is set to Maximum or Normal on the control panel,
you can increase the available memory space by changing this
setting to Off.
Insufficient memory to print all copies
Cause What to do
The printer does not have sufficient memory to collate
print jobs.
Reduce the contents of print jobs, or increase the available
memory on your printer. You can increase the available memory
by installing an optional memory module or CompactFlash
memory. See “Installing a memory module” on page 124 or
“Installing a CompactFlash memory” on page 129 for details.
When RAM Disk is set to Maximum or Normal on the control
panel, you can increase the available memory space by changing
this setting to Off.
Paper Handling Problems
Paper does not feed properly
Cause What to do
The paper guides are not set correctly. Make sure that the paper guides in all the paper cassettes and the
MP tray are set to the correct paper size positions.
The paper source setting may not be correct. Make sure that you have selected the correct paper source in your
application.
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Cause What to do
There may be no paper in the paper source. Load paper into the selected paper source.
The size of loaded paper differs from the control panel or
printer driver settings.
Make sure that the correct paper size and paper source are set in
the control panel or printer driver.
Too many sheets may be loaded in the MP tray or paper
cassettes.
Make sure that you have not tried to load too many sheets of
paper. For the maximum paper capacity for each paper source,
see “General” on page 193.
If paper does not feed from the optional paper cassette
unit, the unit may not be installed properly.
For instructions on installing the unit, see “Optional Printer Stand
and Paper Cassette Unit” on page 110.
The pickup roller is dirty. Clean up the pickup roller. For instructions, see “Cleaning the
pickup roller” on page 135.
The optional paper cassette may not be installed
properly.
See “Optional Printer Stand and Paper Cassette Unit” on page 110
for instructions on installing an optional paper cassette unit.
Problems Using Options
To confirm your options are installed correctly, print a configuration status sheet. See “Printing a
Configuration Status Sheet” on page 154 for details.
The message Invalid AUX I/F Card appears on the LCD panel
Cause What to do
The printer cannot recognize the installed optional
interface card.
Turn off the printer, then remove the card. Make sure the interface
card is of a supported model.
Paper does not feed from the optional paper cassette
Cause What to do
The paper guides are not set correctly. Make sure that the paper guides in the optional paper cassettes
are set to the correct paper size positions.
The optional paper cassette may not be installed
properly.
See “Optional Printer Stand and Paper Cassette Unit” on page 110
for instructions on installing an optional paper cassette unit.
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Cause What to do
The paper source setting may not be correct. Make sure you have selected the proper paper source in your
application.
There may be no paper in the paper cassette. Load paper into the selected paper source.
Too many sheets may be loaded in the paper cassette. Make sure that you have not tried to load too many sheets of
paper. For the maximum paper capacity for each paper source,
see “MP tray” on page 28 and “Lower paper cassette” on
page 30.
The paper size is not set correctly. Make sure to set the paper guides in the optional paper cassette
correctly.
An installed option cannot be used
Cause What to do
The installed option is not defined in the printer driver.
For Windows users:
You have to make settings manually in the printer driver. See
“Making Optional Settings” on page 174.
The optional product is not available
Cause What to do
The printer does not recognize the optional product. Print a configuration status sheet to see if the printer recognizes
the optional product. If not, reinstall the optional product.
The setting for recognizing options may be set manually. See “Making Optional Settings” on page 174 to set the printer
driver to automatically update information about options.
Correcting USB Problems
If you are having difficulty using printer with a USB connection, see if your problem is listed below,
and take any recommended actions.
USB connections
USB cables or connections can sometimes be the source of USB problems.
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For best results, you should connect the printer directly to the computer’s USB port. If you must use
multiple USB hubs, we recommend that you connect the printer to the first-tier hub.
Windows operating system
Your computer must have one of the operating systems supported by this printer pre-installed, or be a
model upgraded from Windows XP, Vista, Server 2003, or Server 2008 to an operating system
supported by this printer. You must not be able to install or run the USB printer driver on a computer
that does not meet these specifications or that is not equipped with a built-in USB port.
For details about your computer, contact your dealer.
Printer software installation
Incorrect or incomplete software installation can lead to USB problems. Take note of the following
and perform the recommended checks to ensure proper installation.
Checking printer software installation
When using Windows, you must follow the steps in the Setup Guide packed with the printer to install
the printer software. Otherwise, Microsoft’s Universal driver may be installed instead. To check if the
Universal driver has been installed, follow the steps below.
1. Open the Printers folder, then right-click the icon of your printer.
2. Click Printing Preferences on the shortcut menu that appears, then right-click anywhere in the
driver.
If About is displayed in the shortcut menu that appears, click it. If a message box with the words
“Unidrv Printer Driver” appears, you must reinstall the printer software as described in the Setup
Guide. If About is not displayed, the printer software has been installed correctly.
Note:
For Windows Vista, Vista x64, XP, XP x64, Server 2003, or Server 2003 x64, if the software installation
dialog box appears during the installation process, click Continue Anyway. If you click STOP
Installation, you will have to install the printer software again.
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Status and Error Messages
You can see the printer’s status and error messages on the LCD panel. For more information, see
“Status and Error Messages” on page 91.
Canceling Printing
Press the W Pause/Cancel button on the printer’s control panel.
To cancel a print job before it is sent from your computer, see “Cancelling a Print Job” on page 41.
Printing in the PostScript 3 Mode Problems
The problems listed in this section are those that you may encounter when printing with the PostScript
driver. All procedural instructions refer to the PostScript printer driver.
The printer does not print correctly in the PostScript mode
Cause What to do
The printer’s emulation mode setting is incorrect. The printer is set to the Auto mode by default, so that it can
automatically determine the encoding used in the received print
job data and select the appropriate emulation mode. However,
there are situations where the printer cannot select the correct
emulation mode. In this case, it must be set manually to PS3.
Set the emulation mode through the SelecType Emulation Menu
on the printer. See “Emulation Menu” on page 66.
The printer’s emulation mode setting for the interface
that you are using is incorrect.
The emulation mode can be set individually for each interface
which receives print job data. Set the emulation mode for the
interface you are using to PS3.
Set the emulation mode through the SelecType Emulation Menu
on the printer. See “Emulation Menu” on page 66.
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The printer does not print
Cause What to do
An incorrect printer driver is selected. Make sure that the PostScript printer driver that you are using to
print is selected.
The Emulation Menu in the printer’s Control Panel is set
to a mode other than Auto or PS3 for the interface that
you are using.
Change the mode setting to either Auto or PS3.
The printer or its driver does not appear in utilities in the printer configuration
(Macintosh only)
Cause What to do
The printer name has been changed. Ask the network administrator for details, then select the
appropriate printer name.
The AppleTalk zone setting is incorrect.
Open the Print & Fax (for Mac OS X 10.5) or Printer Setup Utility
(Mac OS X 10.4), then select the AppleTalk zone that the printer is
connected to.
The font on the printout is different from that on the screen
Cause What to do
The PostScript screen fonts are not installed. The PostScript screen fonts must be installed on the computer
that you are using. Otherwise, the font that you select is
substituted by some other font for display on the screen.
For Windows users only
The appropriate substitution fonts are not correctly
specified on the Device Settings tab of the printer’s
Properties dialog box.
Specify the appropriate substitution fonts using the Font
Substitution Table.
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The printer fonts cannot be installed
Cause What to do
The Emulation Menu in the printer’s Control Panel is not
set to PS3 for the interface that you are using.
Change the Emulation Menu setting to PS3 for the interface that
you are using, then try reinstalling the printer fonts again.
The edges of texts and/or images are not smooth
Cause What to do
The Print Quality is set to Fast. Change the Print Quality setting to Fine.
The printer does not have sufficient memory. Increase the printer memory.
The printer does not print normally via the USB interface
Cause What to do
For Windows users only
The Data Format setting in the printer’s Properties is not
set to ASCII or TBCP.
The printer cannot print binary data when it is connected to the
computer via the USB interface. Make sure that the Data Format
setting, which is accessed by clicking Advanced on the PostScript
sheet of the printer’s Properties, is set to ASCII or TBCP.
If your computer is running Windows Vista, Vista x64, XP, XP x64,
click the Device Settings tab in the printer’s Properties, then click
the Output Protocol setting and select ASCII or TBCP.
For Macintosh users only
The print setting in the application is set to binary
encoding.
The printer cannot print binary data when it is connected to the
computer via the USB interface. Make sure that the print setting in
the application is set to ASCII encoding.
The printer does not print normally via the network interface
Cause What to do
For Windows users only
The Data Format setting is different from the data format
setting specified in the application.
If the file is created in an application that allows you to change the
data format or encoding, such as Photoshop, make sure that the
setting in the application matches that in the printer driver.
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Cause What to do
For Windows users only
The computer is connected to the network using
AppleTalk in a Windows 2000 environment, and the
Send CTRL+D Before Each Job or Send CTRL+D After
Each Job setting on the Device Settings sheet of the
printer’s Properties dialog box is set to Yes.
Make sure that both the Send CTRL+D Before Each Job and
Send CTRL+D After Each Job settings are set to No.
For Windows users only
The print data is too large.
Click Advanced on the PostScript sheet of the printer’s Properties,
then change the Data Format setting from ASCII data (default) to
TBCP (Tagged binary communications protocol).
When the Binary setting is set to On, TBCP is not available. Use the
Binary protocol. See “PS3 Menu” on page 79 for details.
For Windows users only
Printing cannot be performed using the network
interface.
Click Advanced on the PostScript sheet of the printer’s Properties,
then change the Data Format setting from ASCII data (default) to
TBCP (Tagged binary communications protocol).
When the Binary setting is set to On, TBCP is not available. Use the
Binary protocol. See “PS3 Menu” on page 79 for details.
An undefined error occurs (Macintosh only)
Cause What to do
The version of the Mac OS that you are using is
unsupported.
This printer’s driver can only be used on Macintosh computers
running Mac OS X version 10.4.11 or later.
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Chapter 8
About the Printer Software
Using the Printer Software for Windows
Using the printer driver
The printer driver is the software that allows you to adjust printer settings to get the best results.
Note:
The printer driver’s online help provides details on printer driver settings.
Note for Windows Vista users:
Do not press the power button or put your computer to standby or hibernate mode manually during
printing.
Accessing the printer driver
You can access the printer driver directly from any application programs, and from your Windows
operating system.
The printer settings made from any Windows applications override the setting made from the
operating system.
From the application
Click Print, Print Setup, or Page Setup from the File menu. As necessary, click Setup, Options,
Properties, or a combination of these buttons.
Windows 7 users
Click the start button, select Devices and Printers. Then right-click the printer and select Printing
preferences.
Windows Vista, Server 2008 users
Click Start, click Control Panel, then double-click Printers. Right-click your printer’s icon,
then click Printing Preferences.
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Windows XP, Server 2003 users
Click Start, click Printers and Faxes. Right-click your printer’s icon, then click Printing
Preferences.
Printing a configuration status sheet
To confirm the current status of the printer, print a status sheet from the printer driver.
Note:
Print the configuration status sheet on A4 size paper (Landscape.)
1. Access the printer driver.
2. Click the Optional Settings tab and then click Configuration in Print Status Sheets.
Making Extended Settings
You can make various settings in the Extended Settings dialog box. To open the dialog box, click
Extended Settings on the Optional Settings tab.
Making Optional Settings
The printer driver can update the installed option information automatically if Update the Printer
Option Info Automatically is selected.
1. Access the printer driver.
2. Click the Optional Settings tab, then select Update the Printer Option Info Manually.
3. Click Settings. The Optional Settings dialog box appears.
4. Make settings for each installed option, then click OK.
Displaying consumable product information
The remaining service life of the consumable products is displayed on the Basic Settings tab.
Note:
❏ This function is available only when EPSON Status Monitor is installed.
❏ This information might be different from the information displayed in EPSON Status Monitor. Use
EPSON Status Monitor to get more detailed information about consumable products.
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❏ If the genuine consumable products are not used, the level indicator and the alert icon showing the
remaining service life are not displayed.
Ordering consumable products and maintenance parts
Click the Order Online button on the Basic Settings tab. See “Order Online” on page 182 for details.
Note:
This function is available only when EPSON Status Monitor is installed.
Using EPSON Status Monitor
EPSON Status Monitor is a utility program that monitors your printer and gives you information
about its current status.
Installing EPSON Status Monitor
1. Make sure that the printer is off and that Windows is running on your computer.
2. Insert the Software Disc in the CD/DVD drive.
Note:
If the Epson Install Navi screen does not appear automatically, click
Start, then click Computer
(for Windows 7, Vista or Server 2008) or click the My Computer icon on the desktop (for Windows
XP or Server 2003). Right-click the CD-ROM icon, click Open in the menu that appears, then
double-click Epsetup.exe.
3. Click Software List.
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Note:
❏ See the Network Guide for information on installing EPSON Status Monitor on a network.
❏ If you want to use the printer via the print server, you have to install EPSON Status Monitor from
the Software Disc with administrator privileges in each client.
4. Select Epson Status Monitor and then click the Next button.
5. Read the license agreement statement, then click Accept.
6. When the installation is complete, click Cancel.
Accessing EPSON Status Monitor
Click the EPSON Status Monitor tray icon on the taskbar, then select the printer name and menu you
want to access.
Note:
❏ You can also access EPSON Status Monitor by clicking the Simple Status button on the Optional
Settings tab on the printer driver.
❏ The Order Online dialog box also appears by clicking the Order Online button on the Basic Settings
tab in the printer driver.
About You can obtain information about EPSON Status Monitor such as product versions or
interface versions.
Simple Status You can check printer status, errors, and warnings.
Detailed Status
*
You can monitor detailed printer status. When a problem occurs, the most probable
solution is displayed. See “Detailed Status” on page 177.
Replacement Parts
Information
*
You can obtain information on paper sources and replacement parts. See “Replacement
Parts Information” on page 178.
Job Information
*
You can check print job information. See “Job Information” on page 179.
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Notice Settings You can make specific monitoring settings. See “Notice Settings” on page 181.
Order Online You can order consumable products and maintenance parts online. See “Order Online”
on page 182.
Tray Icon Settings You can set the information to display when the Tray icon is double-clicked while there
are no jobs sent from the computer.
*
You can also access any of the menus by clicking the appropriate tab on each information window.
Note for Windows XP users:
EPSON Status Monitor is not available when printing from a Remote Desktop connection.
Detailed Status
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Replacement Parts Information
Note:
To change the two windows above, click
or .
a. Paper: Displays the paper size, the paper type and the approximate amount of paper remaining in
the paper source.
b. Toner: Indicates the remaining service life of the toner cartridge. The toner icon flashes when the
toner cartridge has some error or has neared the end of its service life.
c. Photoconductor
Unit:
Indicates the remaining service life of the photoconductor units. The photoconductor unit
icon flashes when the photoconductor unit has some error or has neared the end of its
service life.
d. Waste toner
collector:
The waste toner collector icon flashes when the waste toner collector has some error or has
neared the end of its service life.
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e. Transfer Unit: Indicates the remaining service life of the transfer unit. The service icon flashes when the
transfer unit has some error or has neared the end of its service life.
f. Fuser Unit: Indicates the remaining service life of the fuser unit. The service icon flashes when the fuser
unit has some error or has neared the end of its service life.
g. Order Online
button:
Clicking this button enables you to order consumable products and maintenance parts
online. See “Order Online” on page 182 for details.
Note:
The remaining service lives of the replacement parts are displayed only if genuine Epson parts are used.
Job Information
a. Job Name: Displays the user’s print job names. Other user’s print jobs are displayed as --------.
b. Status: Waiting: Indicates the print job is waiting to be printed.
Spooling: Indicates the print job is being spooled on your computer.
Deleting: Indicates the print job is being deleted.
Printing: Indicates the print job is printed currently.
Completed: Indicates the print job have finished.
Canceled: Indicates the print job have been canceled.
Held: Indicates the print job is on hold.
c. User: Displays the user name.
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d. Computer: Displays the name of the computer that sent the print job.
e. Job Type: Displays the job type. About the Reserve Job function, see “Using the Reserve Job Function”
on page 58.
f. Cancel Job
button:
Cancels the selected print job.
g. Print button: Prints the held status job.
h. Refresh button: Refreshes the information on this menu.
i. Display Settings
button:
Displays the Display Settings dialog box to select items and the order they are displayed on
the Job Information screen and to select the type of jobs to be displayed.
Note for Windows XP users:
Shared Windows XP LPR connections and shared Windows XP Standard TCP/IP connections with
Windows clients do not support the Job Management function.
The Job Information tab is available when the following connections are used:
Server and Client Environments:
❏ When using the shared Windows Server 2008, Server 2008 x64, Server 2003, or Server 2003 x64
LPR connection with Windows Vista, Vista x64, XP, or XP x64 clients.
❏ When using the shared Windows Vista, Vista x64, Server 2008, Server 2008 x64, Server 2003, or
Server 2003 x64 Standard TCP/IP connection with Windows Vista, Vista x64, XP, or XP x64.
❏ When using the shared Windows Vista, Vista x64, Server 2008, Server 2008 x64, Server 2003, or
Server 2003 x64 EpsonNet Print TCP/IP connection with Windows Vista, Vista x64, XP, or XP
x64 clients.
Client only Environments:
❏ When using the LPR connection (in Windows 7, Vista, Vista x64, XP, or XP x64).
❏ When using the Standard TCP/IP connection (in Windows 7, Vista, Vista x64, XP, or XP x64).
❏ When using the EpsonNet Print TCP/IP connection (in Windows 7, Vista, Vista x64, XP, or XP
x64).
Note:
You cannot use this function in the following situations:
❏ When using an optional Ethernet interface card that does not support the job management function.
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❏ Note that if the user account used to log on to a client is different from the user account used to
connect to the server, the job management function is not available.
Notice Settings
a. Monitor the Printing Status check
box:
When this check box is selected, EPSON Status Monitor monitors the printer
status during a print job is processed.
b. More Settings button: Opens the More Settings dialog box to set how to display the tray icon.
c. Pop-up Notice: Sets the notification to be displayed.
d. Allow monitoring of shared
printers check box:
When this check box is selected, a shared printer can be monitored by other
computers.
If you connect the printer via a server with Windows Point & Print and the
server and the client are both Windows XP or later, it communicates with the
OS communication function. Therefore you can monitor the printer without
selecting this check box.
e More Settings button: Opens the More Settings dialog box to set how to communicate with the
shared printer.
f. Display the Order Online window
automatically check box:
When this check box is selected, the Order Online window appears
automatically when a replacement part becomes low or reaches end of
service life.
g. Display once a day when a
replacement part is low check
box:
When this radio button is selected, the Order Online window appears
automatically once a day when you start printing or display the status by
accessing EPSON Status Monitor.
h. Display only when a replacement
part first becomes low check box:
When this radio box is selected, the Order Online window appears
automatically only when a replacement part first becomes low.
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i. More Settings button: Opens the More Settings dialog box in which you can set the URL for placing
an order appears.
j. Monitor Settings button: Opens the Monitor Settings dialog box to set the monitoring interval.
Note for Windows 7 or Vista users:
When Allow monitoring of shared printers check box is selected, the User Account Control dialog box
will appear. Then click Continue to make the settings.
Note:
When sharing the printer, be sure to set EPSON Status Monitor so that the shared printer can be
monitored on the print server.
Order Online
a. Text box: Displays the replacement parts and codes.
b. Order Now/Find Dealer button: Connects to the URL where you can place an order and find the dealer
nearest you.
If you do not want a confirmation message, select the Do not display the
confirmation message before connecting check box in the More
Settings dialog box. The More Settings dialog box appears by clicking the
More Settings button in the Notice Settings dialog box.
c. Replacement Parts button: Displays the replacement parts information.
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d. Do not display this window
automatically until a replacement
part becomes low or reaches the end
of its service life check box:
When this check box is selected, the Order Online window appears
automatically only when a replacement part first becomes low or reaches
end of service life.
Uninstalling the printer software
To uninstall the printer software, close all applications first, and then uninstall the printer software
from the following menu on the Control Panel.
❏ Program and Features (for Windows 7, Vista, Server 2008)
❏ Change or Remove Programs (for Windows XP or Server 2003)
Select the printer software that you want to uninstall, and then click the item below.
❏ Uninstall/Change (for Windows 7, Vista, Server 2008)
❏ Change/Remove (for Windows XP, Server 2003)
Note:
You can uninstall EPSON Network Utility by selecting EPSON Status Monitor from the menu. If you
monitor more than one printer on the network using EPSON Status Monitor, and if you uninstall
EPSON Network Utility, you cannot display any printer status from EPSON Status Monitor.
Using the PostScript Printer Driver
System requirements
Printer hardware requirements
Recommended
Memory
Standard + 64 MB (for duplex printing of image data at Fine)
Note:
Add more memory modules into your printer if the amount of memory currently installed does not meet
your printing needs.
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Computer system requirements
Windows
Recommended
OS
Windows 7, 7 x64, Vista, Vista x64, XP, XP x64, Server 2008, Server 2008 x64, Server 2003, or Server
2003 x64
Remarks
No restrictions for these systems
Mac OS X
Recommended
OS Version
Mac OS X 10.4.11 or later
Computer
Power Mac G3, G4, G5, iMac, eMac, PowerBook G3, G4, or iBook
Note:
To use binary data, Epson recommends that you use AppleTalk for the printer’s network connection. If
you use a protocol other than AppleTalk for the network connection, you need to set Binary to On in the
PS3 Menu on the control panel. For details about the settings, see the Network Guide. If you use the
printer with a local connection, you cannot use binary data.
Using the PostScript printer driver with Windows
To print in the PostScript mode, you will have to install the printer driver. See the appropriate sections
below for installation instructions according to the interface that you are using to print.
Installing the PostScript printer driver for the USB interface or the parallel interface
c
Caution:
Never use EPSON Status Monitor and PostScript 3 driver at the same time when the printer is
connected via a USB port. It may damage the system.
Note:
❏ Installing the printer software for Windows may require administrator privileges. If you have
problems, ask your administrator for more information.
❏ Turn off all virus protection programs before installing the printer software.
1. Make sure that the printer is turned off. Insert the printer Software Disc into your CD/DVD drive.
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2. If the printer is connected to a USB interface, connect your computer to the printer with a USB
cable, then turn on the printer. If the printer is connected to a parallel interface, go to step 3.
Note for Windows Vista users:
Without the Windows driver or the Adobe PS driver, the display shows “Found New Hardware.” In
this case, click Ask me again later.
3. For Windows 7, click the start button, select Devices and Printers, and click the Add a printer
button.
For Windows Vista, Vista x64, XP, XP x64, Server 2008, or Server 2008 x64, click Start, point to
Printer and Faxes, and click Add a printer in the Printer Tasks menu.
For Windows 2000, Server 2003, or Server 2003 x64, click Start, point to Settings, and click
Printers. Then double-click the Add Printer icon.
4. The Add Printer Wizard appears. Then click Next.
5. Select Local printer, then click Next.
Note:
Do not select the Automatically detect and install my Plug and Play printer check box.
6. If the printer is connected to a USB interface, select USB, then click Next, or if the printer is
connected to a parallel interface, select LPT1, then click Next.
7. Click Have Disk and specify the following path for the Software Disc. If your CD/DVD drive is D:,
the path will be D:\ADOBEPS\(your printer name)\PS_SETUP. Then click OK.
Note:
Change the drive letter as needed for your system.
8. Select the printer, then click Next.
9. Follow the on-screen instructions for the rest of the installation.
10. When installation is done, click Finish.
Installing the PostScript printer driver for the network interface
Note:
❏ Set the network settings before installing the printer driver. Refer to the Network Guide that comes
with your printer for details.
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❏ Turn off all virus protection programs before installing the printer software.
1. Make sure that the printer is turned on. Insert the printer Software Disc into your CD/DVD drive.
2. For Windows 7, click the start button, select Devices and Printers, and click the Add a printer
button.
For Windows Vista, Vista x64, XP, XP x64, Server 2008, or Server 2008 x64, click Start, point to
Printer and Faxes, and click Add a printer in the Printer Tasks menu.
For Windows 2000, Server 2003, or Server 2003 x64, click Start, point to Settings, and click
Printers. Then double-click the Add Printer icon.
3. The Add Printer Wizard appears. Then click Next.
4. Select Local printer, then click Next.
Note:
Do not select the Automatically detect and install my Plug and Play printer check box.
5. Select the Create a new port check box and select Standard TCP/IP Port from the drop-down
list. Click Next.
6. Click Next.
7. Specify the IP address and port name, then click Next.
8. Click Finish.
9. Click Have Disk in the Add Printer Wizard and specify the following path for the Software Disc. If
your CD/DVD drive is D:, the path will be D:\ADOBEPS\(your printer name)\PS_SETUP.
Then click OK.
Note:
Change the drive letter as needed for your system.
10. Select the printer and click Next.
11. Follow the on-screen instructions for the rest of the installation.
12. When installation is done, click Finish.
Epson AcuLaser C9300 Series User's Guide
About the Printer Software 186
Accessing the PostScript printer driver
You can change the PostScript printer driver settings in the PostScript printer driver. To access the
printer driver, see “Accessing the printer driver” on page 173.
Using AppleTalk under Windows 2000
Use the following settings if your machine is running Windows 2000, and the printer is connected
through an network interface using the AppleTalk protocol:
❏ Select PS3 as the Network setting in the printer’s emulation mode. For details about the settings,
see the Network Guide.
❏ On the Device Settings sheet of the printer’s Properties dialog box, make sure that SEND CTRL-D
Before Each Job and SEND CTRL-D After Each Job are set to No.
❏ TBCP (Tagged binary communications protocol) cannot be used as the Output Protocol setting.
Using the PostScript printer driver with Macintosh
Installing the PostScript printer driver
Note:
Make sure that no applications are running on your Macintosh before installing the printer driver.
For Mac OS X users
Note:
Make sure that Print & Fax (for Mac OS X 10.5 or later) or Printer Setup Utility (for Mac OS X 10.4) is
not open.
1. Insert the printer Software Disc into your CD/DVD drive.
2. Double-click the CD-ROM icon.
3. Double-click Adobe PS, then double-click PS Installer.
4. The Install EPSON PostScript Software screen appears, click Continue, then follow the on-screen
instructions.
5. Easy Install is displayed on the screen. Click Install.
Epson AcuLaser C9300 Series User's Guide
About the Printer Software 187
Note:
For Mac OS X 10.4, if the Authenticate window appears, enter the user name and password for an
administrator.
6. When installation is done, click Close.
Selecting the printer
After installing the PostScript 3 printer driver, you need to select the printer.
In a network environment
For Mac OS X users
Note:
❏ Although EPSON FireWire appears in the interface pop-up list, you cannot use FireWire for printer
connection in the PostScript 3 mode.
❏ You need to make the settings for your installed options manually when the printer is connected
using USB, IP printing, or Bonjour. When the printer is connected using AppleTalk, the printer
software automatically makes the settings.
❏ Make sure to specify ASCII as the data format in the application.
1. For Mac OS X 10.5 or later users, open the System Preferences, and then double-click the Print &
Fax icon.
For Mac OS X 10.4 users, open the Applications folder, open the Utilities folder, and then
double-click Printer Setup Utility.
The Printer List window appears.
2. Click Add in the Printer List window.
3. Select the protocol or the interface that you are using from the pop-up list.
Note for AppleTalk users:
Make sure to select AppleTalk. Do not select EPSON AppleTalk, because it cannot be used with the
PostScript 3 printer driver.
Note for IP Printing users:
❏ Make sure to select IP Printing. Do not select EPSON TCP/IP, because it cannot be used with the
PostScript 3 printer driver.
Epson AcuLaser C9300 Series User's Guide
About the Printer Software 188
❏ After selecting IP Printing, enter the IP address for the printer, then make sure to select the Use
default queue on server check box.
Note for USB users:
Make sure to select USB. Do not select EPSON USB, because it cannot be used with the PostScript 3
printer driver.
4. Follow the instructions as appropriate below to select your printer.
AppleTalk
Select your printer from the Name List, then select Auto Select from the Printer Model List.
IP Printing
Select Epson from the Name List, then select your printer from the Printer Model List.
USB
Select your printer from the Name List, then select your printer from the Printer Model List.
Note for Mac OS X 10.4 users:
If ESC/Page driver is not installed, your printer model is automatically selected in the Printer Model
List when you select your printer from the Name List while the printer is on.
Bonjour
Select your printer, the printer name is followed by (PostScript), from the Name List. Your
printer model is automatically selected in the Printer Model List.
Note for Bonjour users:
If your printer model is not automatically selected in the Printer Model list, you need to reinstall the
PostScript printer driver. See “Installing the PostScript printer driver” on page 187.
5. Click Add.
Note for IP Printing users, USB or Bonjour users:
Select your printer from the Printer list, then select Show Info from the Printers menu. The Printer
Info dialog box appears. Select Installable Options from the pop-up list, then make the necessary
settings.
6. Confirm that your printer’s name is added to the Printer List. Then quit Print & Fax (for Mac OS X
10.5 or later) or Printer Setup Utility (for Mac OS X 10.4).
Epson AcuLaser C9300 Series User's Guide
About the Printer Software 189
Accessing the PostScript printer driver
You can change the PostScript printer driver settings in the PostScript printer driver.
Changing the printer setup settings
You can change or update the printer setup settings according to the options installed in your printer.
For Mac OS X users
1. Access the printer driver. The Printer List window appears.
2. Select the printer from the list.
3. Select Show Info from the Printers menu. The Printer Info dialog box appears.
4. Make necessary changes to the settings, then close the dialog box.
5. Quit Print & Fax (for Mac OS X 10.5 or later) or Printer Setup Utility (for Mac OS X 10.4).
Using the PCL6 printer driver
To print in the PCL mode, you will have to install the printer driver. Consult the customer support in
your region regarding how to get the printer driver and system requirements such as the versions of
supported operating systems.
Epson AcuLaser C9300 Series User's Guide
About the Printer Software 190
Appendix A
Technical Specifications
Paper
Since the quality of any particular brand or type of paper may be changed by the manufacturer at any
time, Epson cannot guarantee the quality of any type of paper. Always test samples of paper stock
before purchasing large quantities or printing large jobs.
Available paper types
Paper type Description
Plain paper
Weight: 60 to 80 g/m (Recycled paper is acceptable.
*
)
Envelopes No paste and no tape. No plastic window. (unless specifically designed for
laser printers.)
Labels The backing sheet should be covered completely, with no gaps between
labels.
Semi thick paper Weight: 81 to 105 g/m
Thick paper Weight: 106 to 163 g/m
Extra thick paper Weight: 164 to 220 g/m (for A4 size), 164 to 216 g/m (for other sizes)
Coated paper Weight: 105 g/m
Paper with letterhead Paper and ink of letterheads must be compatible with laser printers.
*
Use recycled paper only under normal temperature and humidity conditions. Poor quality paper may reduce print quality,
or cause paper jams and other problems.
Paper that should not be used
You cannot use the following paper in this printer. It may cause printer damage, paper jams, and poor
print quality:
❏ Media meant for other color laser printers, black-and-white laser printers, color copiers,
black-and-white copiers, or ink jet printers
Epson AcuLaser C9300 Series User's Guide
Technical Specifications 191
❏ Previously printed paper by any other color laser printers, black-and-white laser printers, color
copiers, black-and-white copiers, ink jet printers, or thermal transfer printers
❏ Carbon paper, carbonless paper, thermal-sensitive paper, pressure-sensitive paper, acid paper, or
paper that uses high-temperature-sensitive ink (around 175 ˚C)
❏ Labels that peel easily or labels that do not cover the backing sheet completely
❏ Special surface-coated paper or special surface-colored paper
❏ Paper that has binder holes or is perforated
❏ Paper that has glue, staples, paper clips, or tape on it
❏ Paper that attracts static electricity
❏ Moist or damp paper
❏ Paper of uneven thickness
❏ Overly thick or thin paper
❏ Paper that is too smooth or too rough
❏ Paper that is different on the front and back
❏ Paper that is folded, curled, wavy, or torn
❏ Paper of irregular shape, or paper that does not have right angle corners
Printable area
The assured printable area is an area 4 mm from all sides.
*
*
* 4 mm
Epson AcuLaser C9300 Series User's Guide
Technical Specifications 192
Note:
The printable area may be smaller depending on the application.
Printer
General
Printing method: Laser beam scanning and dry electrophotographic process
Print quality:
4800 RIT
*1
Resolution:
300 × 300 dpi, 600 × 600 dpi, 1200 × 1200 dpi
Continuous printing speed
*2
:
Up to 30 pages per minute on A4 size paper
Paper feed: Automatic or manual feed
Paper feed alignment: Center alignment for all sizes
Input paper supply:
MP tray: plain paper Up to a 17.5 mm thick stack, or up to 155 sheets
(60 to 80 g/m)
envelopes Up to a 17.5 mm thick stack
labels Up to a 17.5 mm thick stack
semi thick paper Up to a 17.5 mm thick stack, or up to 155 sheets
thick paper Up to a 17.5 mm thick stack
extra thick paper Up to a 17.5 mm thick stack
coated paper 1 sheet
Standard lower paper cassette: plain paper Up to a 27.6 mm thick stack, or up to 250 sheets
labels Up to a 27.6 mm thick stack
semi thick paper Up to a 27.6 mm thick stack, or up to 250 sheets
thick paper Up to a 27.6 mm thick stack
extra thick paper Up to a 27.6 mm thick stack
Epson AcuLaser C9300 Series User's Guide
Technical Specifications 193
Optional paper cassette unit: plain paper Up to a 59.4 mm thick stack, or up to 550 sheets
labels Up to a 59.4 mm thick stack
semi thick paper Up to a 59.4 mm thick stack, or up to 550 sheets
thick paper Up to a 59.4 mm thick stack
Paper output: Face-down tray For all paper types and sizes
Paper output capacity: Face-down tray Up to 250 sheets of plain paper (80 g/m)
Printer language: ECP/Page
ESC/P 2 24-pin printer emulation (ESC/P 2 mode)
ESC/P 9-pin printer emulation (FX mode)
IBM Proprinter emulation (I239X mode)
Adobe PostScript3 (PS3 mode)
PCL6/PCL5 emulation (PCL mode)
PDF 1.6
Resident fonts: 84 scalable fonts, and 7 bitmap fonts for ESC/Page
95 scalable fonts, and 5 bitmap for PCL5
80 scalable fonts, and 1 bitmap for PCL6
136 scalable fonts for PostScript3
RAM: 256 MB, expandable up to 1024 MB by adding an optional 1024 MB RAM
DIMM
*1
Epson AcuLaser Resolution Improvement Technology
*2
Printing speed varies by paper type or other conditions.
Environmental
Temperature: In use: 5 to 32˚C (41 to 89.6˚F)
Not in use: 0 to 35˚C (32 to 95˚F)
Humidity: In use: 15 to 85% RH
Not in use: 5 to 85% RH
Altitude: 3,100 meters (10,171 feet) maximum
Epson AcuLaser C9300 Series User's Guide
Technical Specifications 194
Mechanical
Dimensions Height: 422 mm (16.6 in.)
Width: 500 mm (19.7 in.)
Depth: 538 mm (21.2 in.)
Weight Approx. 41 kg (about 90.4 lb)
(Excluding consumables and options)
Electrical
110-120 V 220-240 V
Rated voltage 110 V-120 V ±10% 220 V-240 V ±10%
Rated frequency 50/60 Hz ±3 Hz 50/60 Hz ±3 Hz
Rated current 9.7 A 4.7 A
Power consumption During
printing
Average 477 W (color mode) 458 W (color mode)
429 W (black-and-white
mode)
403 W (black-and-white
mode)
MAX 1020 W 1020 W
During ready mode 56 W 56 W
During preheat mode 41 W 40 W
During sleep mode
*
3.4 W 3.5 W
During deep sleep mode 0.83 W 0.90 W
During power off mode 0.16 W 0.23 W
*
Values represent power consumption while all operations are completely suspended. Power consumption varies
depending on operating conditions, and whether a type-B interface card is installed or a USB memory is inserted.
Standard and approvals
European model:
Epson AcuLaser C9300 Series User's Guide
Technical Specifications 195
Low Voltage Directive 2006/95/EC EN 60950-1
EN 60825-1
EMC Directive 2004/108/EC EN 55022 Class B
EN 55024
EN 61000-3-2
EN 61000-3-3
Interfaces
USB interface
Hi-Speed USB - Compatible with the USB 2.0 Specification
Note:
❏ Your computer must support Hi-Speed USB or USB in order to use Hi-Speed USB or USB as the
interface to connect your computer to the printer.
❏ Since Hi-Speed USB is fully compatible with USB, USB can be used as an interface.
Ethernet interface
You can use an IEEE 802.3 1000Base-T/100BASE-TX/10 BASE-T straight-through shielded,
twisted-pair interface cable with an RJ45 connector.
Options and Consumable Products
Optional paper cassette unit
Product code: C12C802601
Paper size: A3, A4, A5, B4, B5, Letter (LT), Legal (LGL), Ledger (B)
Paper weight: 60 to 163 g/m (17 to 43.4 lb)
Paper feed: Up to three optional paper cassette units can be installed.
Automatic feed delivery system
Cassette capacity up to 550 sheets
Epson AcuLaser C9300 Series User's Guide
Technical Specifications 196
Paper types: Plain paper, Preprinted paper, Letterhead, Recycled paper, Color paper, Labels, Thick
paper, Semi thick paper, Special
Dimensions and weight:
Height: 163 mm (6.4 in.)
Width: 500 mm (19.7 in.)
Depth: 594 mm (23.4 in.)
Weight: 9.6 kg (21.2 lb) including cassette
Note:
This product conforms to CE marking requirements in accordance with EC Directive 2004/108/EC.
Duplex Unit
Product code: C12C802612
Paper size: A3, A4, A5, B4, B5, Letter (LT), Legal (LGL), Government Legal (GLG), Ledger (B), Executive
(EXE)
Paper weight: 60 to 105 g/m (16 to 28 lb)
Paper feed: Automatic feed delivery system
Paper types: Plain paper, Preprinted paper, Letterhead, Recycled paper, Semi thick paper, Coated
paper
Dimensions and weight:
Height: 181 mm (7.1 in.)
Width: 433 mm (17.0 in.)
Depth: 117 mm (4.6 in.)
Weight: 1.1 kg (2.4 lb) including cassette
Note:
This product conforms to CE marking requirements in accordance with EC Directive 2004/108/EC.
Printer Stand
Product code: C12C847181
Epson AcuLaser C9300 Series User's Guide
Technical Specifications 197
Dimensions and weight:
Height: 109 mm (4.3 in.)
Width: 512 mm (20.2 in.)
Depth: 518 mm (20.4 in.)
Weight: 5.1 kg (11.2 lb) including bundled items
Memory modules
Make sure that DIMM you purchase is compatible with Epson products. For details, contact the store
where you purchased this printer or the Epson sales company.
Memory size: 128, 256, 512, or 1024 MB
Parallel Interface Card
This option enables parallel interface connection. Insert the Parallel Interface Card to Type-B
interface card slot.
Product code: C12C824521
CompactFlash memory
Contact the Epson sales company for detail information.
Epson AcuLaser C9300 Series User's Guide
Technical Specifications 198
Toner Cartridge
Product code/Model: Toner Cartridge (Yellow)
0602
*
Toner Cartridge (Magenta)
0603
*
Toner Cartridge (Cyan)
0604
*
Toner Cartridge (Black)
0605
*
Double Toner Cartridge Pack (Yellow)
0606
*
Double Toner Cartridge Pack (Magenta)
0607
*
Double Toner Cartridge Pack (Cyan)
0608
*
Double Toner Cartridge Pack (Black)
0609
*
Storage temperature: 0 to 35˚C (32 to 95˚F)
Storage humidity: 15 to 80% RH
*
This product conforms to CE marking requirements in accordance with EMC Directive 2004/108/EC.
Photoconductor Unit
Product code/Model: Photoconductor Unit (Color)
1209
*
Photoconductor Unit (Black)
1210
*
Storage temperature: 0 to 35˚C (32 to 95˚F)
Storage humidity: 15 to 80% RH
*
This product conforms to CE marking requirements in accordance with EMC Directive 2004/108/EC.
Waste Toner Collector
Product code: Waste Toner Collector 0610
Storage temperature: 0 to 35˚C (32 to 95˚F)
Storage humidity: 15 to 80% RH
Epson AcuLaser C9300 Series User's Guide
Technical Specifications 199
Appendix B
Where To Get Help
Contacting Customer Support
Before Contacting Epson
If your Epson product is not operating properly and you cannot solve the problem using the
troubleshooting information in your product documentation, contact customer support services for
assistance. If customer support for your area is not listed below, contact the dealer where you
purchased your product.
Customer support will be able to help you much more quickly if you give them the following
information:
❏ Product serial number
(The serial number label is usually on the back of the product.)
❏ Product model
❏ Product software version
(Click About, Version Info, or similar button in the product software.)
❏ Brand and model of your computer
❏ Your computer operating system name and version
❏ Names and versions of the software applications you normally use with your product
Help for Users in Europe
Check your Pan-European Warranty Document for information on how to contact Epson
Customer support.
Help for Users in Singapore
Sources of information, support, and services available from Epson Singapore are:
Epson AcuLaser C9300 Series User's Guide
Where To Get Help 200
World Wide Web (http://www.epson.com.sg)
Information on product specifications, drivers for download, Frequently Asked Questions (FAQ),
Sales Enquiries, and Technical Support via e-mail are available.
Epson HelpDesk (Phone: (65) 6586 3111)
Our HelpDesk team can help you with the following over the phone:
❏ Sales enquiries and product information
❏ Product usage questions or problems
❏ Enquiries on repair service and warranty
Help for Users in Thailand
Contacts for information, support, and services are:
World Wide Web (http://www.epson.co.th)
Information on product specifications, drivers for download, Frequently Asked Questions (FAQ),
and e-mail are available.
Epson Hotline (Phone: (66)2685-9899)
Our Hotline team can help you with the following over the phone:
❏ Sales enquiries and product information
❏ Product usage questions or problems
❏ Enquiries on repair service and warranty
Help for Users in Vietnam
Contacts for information, support, and services are:
Epson Hotline (Phone): 84-8-823-9239
Service Center: 80 Truong Dinh Street, District 1, Hochiminh City Vietnam
Epson AcuLaser C9300 Series User's Guide
Where To Get Help 201
Help for Users in Indonesia
Contacts for information, support, and services are:
World Wide Web (http://www.epson.co.id)
❏ Information on product specifications, drivers for download
❏ Frequently Asked Questions (FAQ), Sales Enquiries, questions through e-mail
Epson Hotline
❏ Sales enquiries and product information
❏ Technical support
Phone (62) 21-572 4350
Fax (62) 21-572 4357
Epson Service Center
Jakarta Mangga Dua Mall 3rd floor No 3A/B
Jl. Arteri Mangga Dua,
Jakarta
Phone/Fax: (62) 21-62301104
Bandung Lippo Center 8th floor
Jl. Gatot Subroto No.2
Bandung
Phone/Fax: (62) 22-7303766
Surabaya Hitech Mall lt IIB No. 12
Jl. Kusuma Bangsa 116 – 118
Surabaya
Phone: (62) 31-5355035
Fax: (62)31-5477837
Yogyakarta Hotel Natour Garuda
Jl. Malioboro No. 60
Yogyakarta
Phone: (62) 274-565478
Epson AcuLaser C9300 Series User's Guide
Where To Get Help 202
Medan Wisma HSBC 4th floor
Jl. Diponegoro No. 11
Medan
Phone/Fax: (62) 61-4516173
Makassar MTC Karebosi Lt. Ill Kav. P7-8
JI. Ahmad Yani No.49
Makassar
Phone: (62)411-350147/411-350148
Help for Users in Hong Kong
To obtain technical support as well as other after-sales services, users are welcome to contact Epson
Hong Kong Limited.
Internet Home Page
Epson Hong Kong has established a local home page in both Chinese and English on the Internet to
provide users with the following information:
❏ Product information
❏ Answers to Frequently Asked Questions (FAQs)
❏ Latest versions of Epson product drivers
Users can access our World Wide Web home page at:
http://www.epson.com.hk
Technical Support Hotline
You can also contact our technical staff at the following telephone and fax numbers:
Phone: (852) 2827-8911
Fax: (852) 2827-4383
Epson AcuLaser C9300 Series User's Guide
Where To Get Help 203
Help for Users in Malaysia
Contacts for information, support, and services are:
World Wide Web (http://www.epson.com.my)
❏ Information on product specifications, drivers for download
❏ Frequently Asked Questions (FAQ), Sales Enquiries, questions through e-mail
Epson Trading (M) Sdn. Bhd.
Head Office.
Phone: 603-56288288
Fax: 603-56288388/399
Epson Helpdesk
❏ Sales enquiries and product information (Infoline)
Phone: 603-56288222
❏ Enquiries on repair services & warranty, product usage and technical support (Techline)
Phone: 603-56288333
Help for Users in India
Contacts for information, support, and services are:
World Wide Web (http://www.epson.co.in)
Information on product specifications, drivers for download, and products enquiry are available.
Epson India Head Office - Bangalore
Phone: 080-30515000
Epson AcuLaser C9300 Series User's Guide
Where To Get Help 204
Fax: 30515005
Epson India Regional Offices:
Location Telephone number Fax number
Mumbai 022-28261515 /16/17 022-28257287
Delhi 011-30615000 011-30615005
Chennai 044-30277500 044-30277575
Kolkata 033-22831589 / 90 033-22831591
Hyderabad 040-66331738/ 39 040-66328633
Cochin 0484-2357950 0484-2357950
Coimbatore 0422-2380002 NA
Pune 020-30286000 /30286001/30286002 020-30286000
Ahmedabad 079-26407176 / 77 079-26407347
Helpline
For Service, Product info or to order a cartridge - 18004250011 (9AM - 9PM) - This is a Toll-free
number.
For Service (CDMA & Mobile Users) - 3900 1600 (9AM - 6PM) Prefix local STD code
Help for Users in the Philippines
To obtain technical support as well as other after sales services, users are welcome to contact the Epson
Philippines Corporation at the telephone and fax numbers and e-mail address below:
Trunk Line: (63-2) 706 2609
Fax: (63-2) 706 2665
Helpdesk Direct Line: (63-2) 706 2625
E-mail: epchelpdesk@epc.epson.com.ph
Epson AcuLaser C9300 Series User's Guide
Where To Get Help 205
World Wide Web (http://www.epson.com.ph)
Information on product specifications, drivers for download, Frequently Asked Questions (FAQ),
and E-mail Enquiries are available.
Toll-Free No. 1800-1069-EPSON(37766)
Our Hotline team can help you with the following over the phone:
❏ Sales enquiries and product information
❏ Product usage questions or problems
❏ Enquiries on repair service and warranty
Epson AcuLaser C9300 Series User's Guide
Where To Get Help 206
Index
A
Anti-copy (copy protection) function
how to use (Windows)....................................................56
AUX menu...........................................................................78
Available paper..................................................................191
B
Bookmark menu..................................................................90
C
Canceling printing....................................................107, 169
Clock menu..........................................................................74
CompactFlash memory
how to install..................................................................129
how to remove................................................................131
specifications..................................................................198
Confidential Job menu...............................................74, 106
Consumable products
Replacing.........................................................................133
Consumables
specification (photoconductor unit)...........................199
specification (toner cartridge)......................................199
specification (waste toner collector)...........................199
Contacting Epson..............................................................200
Control panel.....................................................................107
overview............................................................................23
Control panel menus
about..................................................................................60
AUX...................................................................................78
bookmark..........................................................................90
clock...................................................................................74
confidential job........................................................74, 106
emulation..........................................................................66
ESCP2................................................................................81
FX.......................................................................................83
how to access....................................................................60
I239X.................................................................................85
information.......................................................................62
network..............................................................................77
panel settings....................................................................60
parallel...............................................................................75
password config................................................................87
PCL....................................................................................78
printing..............................................................................67
PS3......................................................................................79
quick print job..........................................................74, 105
reserve job data..............................................................105
reset....................................................................................73
setup...................................................................................70
support menu...................................................................90
system information..........................................................65
tray.....................................................................................65
USB....................................................................................76
D
Duplex printing...................................................................46
Duplex Unit
how to install..................................................................121
how to remove................................................................124
specifications..................................................................197
E
Emulation menu..................................................................66
EPSON Status Monitor
Accessing EPSON Status Monitor (Windows).........176
Installing EPSON Status Monitor (Windows)..........175
Job Information (Windows)........................................179
Notice Settings (Windows)..........................................181
Order Online..................................................................182
Replacement Parts Information (Windows)..............178
Status (Windows)..........................................................177
ESCP2 menu........................................................................81
Ethernet..............................................................................196
F
FX menu...............................................................................83
Epson AcuLaser C9300 Series User's Guide
Index 207
G
Guides
Font Guide........................................................................26
Network Guide.................................................................26
Online Help......................................................................26
Setup Guide......................................................................26
User’s Guide.....................................................................26
H
Headers and footers............................................................50
Help
Epson...............................................................................200
Hidden Watermark (copy protection) function.............56
How to register menus as bookmarks..............................61
I
I239X menu..........................................................................85
Information menu...............................................................62
Installing options
installing a CompactFlash memory............................129
installing a memory module........................................124
installing an interface card...........................................128
installing the duplex unit..............................................121
installing the optional paper cassette unit..................114
installing the optional printer stand............................111
removing a CompactFlash memory............................131
removing a memory module........................................127
removing an interface card...........................................129
removing the duplex unit.............................................124
removing the optional paper cassette unit.................121
Installing the postScript printer driver (Macintosh)....187
Installing the PostScript printer driver for the network
interface (Windows)...............................................185
Installing the PostScript printer driver for the USB
interface (Windows)...............................................184
Interface cards
how to install..................................................................128
how to remove................................................................129
Interfaces
ethernet...........................................................................196
USB..................................................................................196
M
Maintenance
printer..............................................................................135
Printer (exposure window)...........................................137
Printer (pickup roller)...................................................135
Memory module
how to install..................................................................124
how to remove................................................................127
specifications..................................................................198
Monochrome Model Compatibility mode......................45
MP tray
Specifications....................................................................28
Supported paper...............................................................28
N
Network menu.....................................................................77
O
Optional paper cassette unit
how to install..................................................................114
how to remove................................................................121
specifications..................................................................196
Options
specifications (CompactFlash).....................................198
specifications (duplex unit)..........................................197
specifications (hard disk drive)....................................198
specifications (memory module).................................198
specifications (optional paper cassette unit)..............196
specifications (Printer Stand).......................................197
Overlay
how to create (Windows)................................................52
how to print (Windows).................................................53
how to use (Windows)....................................................51
P
Paper
available paper................................................................191
loading the MP tray.........................................................28
loading the standard lower paper cassette....................30
printable area..................................................................192
Special media....................................................................35
Epson AcuLaser C9300 Series User's Guide
Index 208
unavailable paper...........................................................191
Paper Jam B E (Duplex Unit or Cover E)......................150
Paper Jam C4, Paper Jam C3, Paper Jam C2, Paper Jam
C1 (All paper cassette)...........................................149
Paper Jam MP A (MP tray or Cover A).........................148
Paper jams
how to clear.....................................................................147
Paper source
MP tray..............................................................................28
standard lower paper cassette........................................30
Parallel menu.......................................................................75
Password config menu........................................................87
PCL menu.............................................................................78
Photoconductor unit
Specifications..................................................................199
PostScript printer driver
Accessing the PostScript printer driver (Macintosh)
...................................................................................190
Accessing the PostScript printer driver (Windows)
...................................................................................187
hardware requirements.................................................183
Installing the PostScript printer driver for Mac OS X
users..........................................................................187
Selecting a printer in a network environment for
Mac OS X users.......................................................188
PostScript printer driver settings
Using AppleTalk under Windows 2000.....................187
Precautions
Replacing consumable products..................................133
Print layout
Modifying the print layout.............................................47
Printer
cleaning...........................................................................135
cleaning (exposure window)........................................137
cleaning (pickup roller).................................................135
consumable products......................................................25
electrical..........................................................................195
environmental................................................................194
general.............................................................................193
mechanical......................................................................195
optional products.............................................................24
parts (front view).............................................................20
parts (inside).....................................................................21
parts (rear view)...............................................................21
standard and approvals.................................................195
transporting......................................................................14
transporting (long distance).........................................144
transporting (short distance).......................................145
Printer driver
Accessing the printer driver (Windows)....................173
Uninstalling the Printer software (Windows)...........183
Printer driver settings
Creating an overlay (Windows).....................................52
Delete the form overlay data on the storage................55
Duplex printing................................................................46
Making a new watermark...............................................49
Making Extended settings (Windows).......................174
Making Optional settings (Windows)........................174
Monochrome model compatibility mode....................45
print layout.......................................................................47
Printing multiple print jobs at once..............................57
Printing the copy-protected document........................56
Printing with an overlay..................................................53
Printing with storage form overlay...............................55
Register the storage form overlay data on the storage
.....................................................................................54
Re-Print Job......................................................................59
Reserve Job........................................................................58
Using a watermark...........................................................49
Using an overlay...............................................................51
Using headers and footers..............................................50
Using storage form overlay.............................................54
Printer software (Windows)
About...............................................................................173
Printer stand
how to install..................................................................111
specifications..................................................................197
Printing menu......................................................................67
Problems, solving
contacting Epson...........................................................200
PS3 menu..............................................................................79
Q
Quick Print Job menu.................................................74, 105
R
Relocating the printer.........................................................14
Replacement Messages.....................................................133
Epson AcuLaser C9300 Series User's Guide
Index 209
Reserve job data.................................................................105
Reset menu...........................................................................73
S
Service.................................................................................200
Setup menu...........................................................................70
Special media
Printing on........................................................................35
Status and error messages..................................................91
Status sheet
how to print............................................................106, 154
Storage form overlay
how to delete (Windows)................................................55
how to print (Windows).................................................55
how to register (Windows).............................................54
how to use (Windows)....................................................54
Support menu......................................................................90
System information menu..................................................65
T
Toner
Toner Save mode.............................................................44
Toner cartridge
Specifications..................................................................199
Toner Save mode.................................................................44
Transporting the printer (long distance).......................144
Transporting the printer (short distance)......................145
Tray menu............................................................................65
Troubleshooting..............................91, 106 , 147 , 154 , 169
color printing problems................................................159
memory problems..........................................................165
operational problems....................................................155
options.............................................................................166
paper handling problems..............................................165
PostScript 3 mode..........................................................169
print quality problems...................................................160
printout problems..........................................................157
USB problems.................................................................167
U
Unavailable paper..............................................................191
USB......................................................................................196
USB menu.............................................................................76
W
Waste toner collector
Specifications..................................................................199
Watermark
how to make.....................................................................49
how to use.........................................................................49
Epson AcuLaser C9300 Series User's Guide
Index 210
… 210


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