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IP2179EN - 2015-11-24
25. Troubleshooting
Problem Possible cause Solution
The courtesy light flashes at regu-
lar intervals.
The door has detected an obstacle. Check the door moves smoothly,
and remove any obstacles.
The courtesy light flashes 4 times. The door has not acquired the
stroke.
Perform the learning procedure as
explained in chapter 15 or 21.
The safety devices are not working. Incorrect setting of the door or
safety device.
Perform a reset and repeat the
learning procedure (chapter 15 or
21).
If the problem persists, contact
Technical Service.
The automation doesn't work. No supply voltage, or incorrect
voltage.
Faulty fuse.
Replace the fuse (see chapter 26 -
Maintenance).
Faulty automation. The carriage release is not cor-
rectly coupled.
The toothed belt is not correctly
tensioned.
The door is blocked.
Check the release, belt or door
movement.
The automation doesn't open. STOP command activated or faulty.
Alarm
Check the STOP command.
If the problem persists, contact
Technical Service.
The automation doesn't close. Safety command activated or
faulty. Alarm
Check the safety devices.
If the problem persists, contact
Technical Service.
The automation closes the door
slowly (soft start) while the cour-
tesy light is flashing.
The automation is performing the
self-learning procedure (see ch. 15
or 21).
Wait until the procedure is com-
pleted.
If the problem persists, contact
Technical Service.
The automation stops during its
stroke.
Make sure the door can move
smoothly, and check the safety de-
vice is working properly.
Perform a reset and repeat the
learning procedure (chapter 15 or
21).
The remote control doesn't work. Flat batteries. LED not illuminated. Replace the batteries.
If the message of the function as-
signed to the transmission com-
mand is not visualised when the
remote control is enabled.
Memorise the remote control (see
ch. 16 or 22).
Poor reception. Install an optional antenna.
The remote control doesn't always
work.
Radio level too weak.
Radio interference from other
transmission sources.
Check the radio level (see ch. 22 -
TOP903H only).
The opening command doesn't
work.
Faulty wall-mounting switch. Check the wall-mounting switch
and the connection wire.
43


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