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Folgende detaillierte Fragen werden wahrscheinlich zu den aufgetretenen Problemen gestellt:
Wie lange besteht das Problem bereits?
Tritt dieses Problem bei jeder Benutzung auf? Bei jedem Benutzer?
• Im Falle eines Geräusches: Ist dieses vorne oder hinten am Gerät zu vernehmen? Um welche Art von Geräusch handelt es sich (wie z.B.
Pochen, Schleifen, Quietschen, Surren)?
Wurde das Gerät geschmiert und gemäß Wartungsplan gewartet?
Die Antwort auf diese Fragen wird es den Technikern ermöglichen, die benötigten Ersatzteile zu bestellen und Ihnen die technische
Beratung zukommen zu lassen, die notwendig ist, um Sie und Ihren Elliptical Trainer wieder zum Laufen zu bringen!
Wenn Sie unseren Service oder Ihren Vertriebshändler anrufen, benötigen Sie vermutlich folgende Informationen. Bitte notieren Sie
folgende Angaben vor dem Gespräch:
Modellbezeichnung
Seriennummer
Kaufdatum (Quittung oder Kreditkartenaufstellung)
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