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10
TROUBLESHOOTING & CUSTOMER SUPPORT
PROBLEM
POSSIBLE CAUSE
SOLUTION
Unit fails to heat up and
steam. Power Indicator
light does not illuminate.
Unit is not plugged in.
Plug into electrical outlet.
Household Circuit Breaker
/Ground Fault Interrupter
has tripped or blown a
fuse.
Reset circuit Breaker/
Ground Fault Interrupter,
or replace fuse. If you need
assistance, contact a
licensed electrician.
Unit fails to heat up and
steam. Power Indicator
light does illuminate.
Auto Shut-off has engaged.
Refer to Auto shut-off
section on page 9 of this
manual for proper
procedure.
Water Reservoir is empty.
Refill water reservoir using
procedures on page 7 of
this manual.
Unit is damaged or
malfunctioning.
Immediately cease usage
and contact our customer
support department.
Steam Burst output is
weak or intermittent
Pressing Plate needs to be
cleaned.
Refer to Cleaning the
Digital Fabric Steam
Press
section on page 9 of this
manual for proper
procedure.
10


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