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Emdeon VeriFone Vx570 Manual

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Emdeon Vx570 User’s Guide
Chapter 1: Install Your Equipment
© 2011 Emdeon Business Services LLC. All rights reserved.
Page 5
This material contains confidential, proprietary information. Unauthorized use or disclosure of the information is strictly prohibited.
Connect a Keyboard
You can connect the optional VeriFone Keyboard 100 to the Vx570 terminal. The keyboard makes it
easier to enter alphanumeric characters, such as names.
To connect the Keyboard 100:
1. Unplug the power pack from the connector at the side of the terminal.
2. Plug the keyboard’s connector into the connector labeled RS232 on the back of the terminal.
3. Plug the power pack back into the terminal (see Connect to the Power Source on page 1).
Welcome Letter
The Welcome letter contained in your shipping carton contains a default user ID and passcode for
running transactions and the default Administrator passcode for customizing the terminal setup.
It is recommended, for HIPAA security compliance, that the Administrator change the default
user ID/passcode and the default Administrator passcode. See Chapter 3: Customize Your
Terminal Setup, beginning on page 13, for instructions.
Documentation
Emdeon provides a suite of documentation to assist you. The following documents are available, in
addition to this publication:
· Vx570 Quick-Reference – this guide ships in the carton with your terminal. It provides quick,
general guidelines for operating the Vx570 terminal.
· Emdeon POS Vx570 Transaction Guides – these guides provide specific instructions for
running each transaction and for interpreting transaction responses. A transaction guide exists
for each Emdeon transaction available on your Vx570 terminal.
· Error Dictionary – this guide is a compilation of all transaction-related error messages that can
be returned from payers and from the Emdeon switch. Transaction-related error messages are
those which print on the transaction response. They are identified by a code beginning with two
letters, (such as RH, CL, HT) followed by a brief text message.
· Codes and Abbreviations – these reference documents provide a listing of the most common
codes and abbreviations used in HIPAA-compliant payer responses, such as service types,
eligibility/benefit descriptions, coverage types, and insurance types.
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