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Emdeon Vx570 User’s Guide
Contents
© 2011 Emdeon Business Services LLC. All rights reserved.
Page i
This material contains confidential, proprietary information. Unauthorized use or disclosure of the information is strictly prohibited.
Contents
Chapter 1: Install Your Equipment ................................................................................................................ 1
Unpack the Box ................................................................................................................................... 1
Connect to the Power Source ................................................................................................................. 1
Insert Paper in the Printer ..................................................................................................................... 2
Connect a Communication Line ............................................................................................................... 3
Dial-Up Connection (Phone Line) ....................................................................................................... 3
Network Connection ........................................................................................................................ 3
Connect a Keyboard ............................................................................................................................. 5
Welcome Letter ................................................................................................................................... 5
Documentation .................................................................................................................................... 5
Supplies ............................................................................................................................................. 6
Customer Service ................................................................................................................................. 6
Chapter 2: Get To Know Your Terminal ......................................................................................................... 7
Your Vx570 Terminal ............................................................................................................................ 7
Vx570 Key Quick-Reference ................................................................................................................... 9
Keyboard 100 .................................................................................................................................... 10
Terminal Displays............................................................................................................................... 11
Terminal Main Menu ...................................................................................................................... 11
Emdeon Flash Screen .................................................................................................................... 11
Emdeon Welcome Screen ............................................................................................................... 12
Emdeon Menu .............................................................................................................................. 12
Terminal Security ............................................................................................................................... 12
Chapter 3: Customize Your Terminal Setup .................................................................................................. 13
Overview .......................................................................................................................................... 13
Manage Users .................................................................................................................................... 13
Add a User .................................................................................................................................. 13
Remove a User ............................................................................................................................. 14
Change a Passcode ....................................................................................................................... 15
Manage Providers ............................................................................................................................... 16
Provider ID Error Messages ............................................................................................................ 16
Add a Provider ............................................................................................................................. 16
Edit or Delete a Provider ................................................................................................................ 17
View the Provider Name List ........................................................................................................... 18
Manage Hotkeys ................................................................................................................................ 19
Change the Administrator Passcode....................................................................................................... 20
Change the Date and Time .................................................................................................................. 21
Set a Card Swipe Default ..................................................................................................................... 22
Set a Default State ............................................................................................................................. 23
State Abbreviations ....................................................................................................................... 25
Print Reports ..................................................................................................................................... 26
Report Samples ............................................................................................................................ 27
Chapter 4: Run Emdeon Transactions ......................................................................................................... 29
Submitting a Transaction ..................................................................................................................... 29
Using Hotkeys ................................................................................................................................... 30
Using the Card Swipe.......................................................................................................................... 31
Data Entry Tips .................................................................................................................................. 33
Response Printout .............................................................................................................................. 34
Chapter 5: Switch to Credit Card ................................................................................................................ 37
Chapter 6: Program Updates ..................................................................................................................... 37
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