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Troubleshooting
Problem Cause Reference
The machine does not run. 1. The machine is not plugged in correctly.
2. The threads are jammed in the hook or
around the take-up lever.
3. A conrmation message or an error message
is displayed.
4. The control system does not work correctly.
See page 13.
Remove jamming threads.
Follow the message to turn it off.
Turn the power off and turn it on
again.
The machine is noisy. 1. Lint has accumulated in the hook.
2. The machine runs out of oil.
See page 84.
See pages 87-88.
The needle thread breaks. 1. The needle thread is not threaded properly.
2. The needle thread tension is too tight.
3. The needle is bent or blunt.
4. The needle is not inserted properly.
5. Stitch density is too dense.
6. Poor quality threads are used.
7. The bobbin thread is not threaded properly.
See pages 18-20.
See page 31.
See page 32.
See page 32.
Modify the pattern by using an
embroidery software.
Use a high quality threads.
See page 17.
The bobbin thread breaks. 1. The bobbin thread is not threaded properly.
2. Lint has accumulated in the hook.
3. The bobbin is not inserted into the bobbin
case properly.
4. The bobbin or bobbin case has a scratch or
nick.
See page 17.
See page 84.
See page 17.
Replace the bobbin or bobbin case.
The needle breaks. 1. The needle is not inserted properly.
2. The needle is bent or blunt.
3. The needle clamp screw is loose.
4. The needle thread tension is too tight.
5. Stitch density is too dense.
6. The needle thread is not threaded properly.
See page 32.
See page 32.
See page 32.
See page 31.
Modify the pattern by using an
embroidery software.
See pages 18-20.
Skipped stitches 1. The needle is not inserted properly.
2. The needle is bent or blunt.
3. The needle thread is not threaded properly.
4. The fabric is not stretched tight enough in the
hoop.
See page 32.
See page 32.
See pages 18-20.
See page 22.
Embroidery pattern is
distorted or not aligned.
1. The needle thread tension is too tight.
2. The fabric is not stretched tight enough in the
hoop.
3. A stabilizer is not used.
4. The fabric is caught or trapped while
stitching.
5. The threads are tangled on the bottom side
of the fabric.
6. Short stitches are eliminated with the “Ignore
short stitches” setting.
See page 31.
See page 22.
See page 21.
See page 28.
Cut off and remove the tangled
threads.
See pages 64, 74.
The tread forms loops. 1. The needle thread tension is too loose.
2. The bobbin is not inserted properly.
3. A poor quality thread is used.
See page 31.
See page 17.
Use a high quality thread.
94


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