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Appendix A
INSTALLATION MANUAL |
A TROUBLESHOOTER
This troubleshooter describes possible problems that may occur with
your electric replace. Follow the owchart to see which problem
applies, what is causing it and how to solve it.
Problem Possible Cause Solution
(1) Flames not working correctly Fire requiers update Check in the app if the re needs updating
Decoration is placed incorrectly Check the decoration set with the isntructions
in APPENDIX CAPPENDIX C
Eect Screen is defect Replace the eect screen
(2) Heater blowing cold Possible installation gaps / Chimney not adequately
blocked o.
Chimney may not be fully blocked. Correct
aperture has not been adhered to—100mm
Fan clogged. Heater fan requires cleaning out
Faulty element. Replace element
Slow fan. Check fan placement. If problem persists
replacement fan may be required.
(3) Noisy Heater Fan unbalanced. Adjust fan to stop catching on the case. If
problem persists replacement fan unit maybe
required.
Fan catching on housing. Adjust fan to stop catching on the case
Fan clogged. Fan requires cleaning out. If problem persists a
replacement fan may be required.
Fan has come loose. Tighten fan cradle or screws holding fan onto
fan cradle.
(5) Fire not turning on. Rocker switch has not been turned to the ‘ON’
position.
Double check switches are turned to the ‘ON’
position.
Remote/App not paired. Remote needs pairing. See separate pairing
instructions for guide.
Fuse blown. Replace fuse.
Unit not plugged in correctly. Check to be sure the power lead is plugged in
adequately.
15


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