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Probleembericht Beschrijving Oplossing
MEDIA VERLIES
GPRS
De APN heeft de
verkeerde
instellingen, de
simkaart is niet
ingeschakeld voor
GPRS, of er is
geen GPRS-
signaalontvangst.
Controleer de APN instellingen
(zie De APN, pagina 29)
Controleer dat de simkaart is
ingeschakeld voor GPRS- (plaats
de simkaart in uw mobiele
telefoon om te zien dat Internet
beschikbaar is)
Plaats het bedieningspaneel op een
plek waar een betere ontvangst is
MEDIA VERLIES
GSM
Het mobiele
netwerk is
uitgevallen,
ontvangst is niet
voldoende, of de
simkaart is leeg.
Het mobiele netwerk moet worden
hersteld, het bedieningspaneel
moet worden verplaatst naar een
plaats met betere ontvangst, of de
simkaart moet worden bijgevuld.
MEDIA VERLIES
PSTN
De telefoonlijn is
niet in gebruik, of
niet aangesloten.
De telefoonlijn moet worden
hersteld / aangesloten.
PROBLEEM MET
PSTN APPARAAT
Defecte telefoon
module
Neem contact op met uw installateur
/ leverancier of klant ondersteuning.
PROBLEEM MET
GSM APPARAAT
Defecte
GSM/GPRS
module
Neem contact op met uw installateur
/ leverancier of klant ondersteuning.
GEEN INLOG BIJ
ELAS
Het
bedieningspaneel
ID en wachtwoord
worden niet
herkend door
MyELAS
Neem contact op met uw
installateur / leverancier of klant
ondersteuning.
XML FOUT Probleem met
Cloud
communicatie.
Neem contact op met uw
installateur / leverancier of zie de
Installatiehandleiding van
SecuPlace.
39


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