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7.2. Service Call
The Service Call feature enables you to call the monitoring service by pressing one key.
To make a Service Call:
x Press and hold down the Service Call key for a few seconds.
If using Simplex mode, the call is connected in Listen mode – see Simplex Mode.
7.3. Two-Way Audio after an Alarm
In the event of Burglary, Fire and Emergency alarms, the Control System is able to report
the events and then stay on the line. This allows the monitoring service to verify the
alarm or provide assistance in the event of an emergency.
7.4. Two-Way Audio Follow-Me
This feature causes the Control System to call you in the event of an alarm so that you
may check your family and home.
When the Control System calls, you will hear two short tones when you pick up the
phone. Press "2" on your telephone to answer the call.
If you press “9” to answer the call, the Control System simultaneously cancels the siren
when you answer the call.
If using Simplex mode, the call is connected in Listen mode – see Simplex Mode.
7.5. Simplex Mode
It is possible that the Two-Way Audio features on your system are programmed to
operate in “Simplex” mode. Simplex mode means that one party may speak while the
other party listens.
If using Simplex mode, the call is connected in Listen mode. In Listen mode, the
microphone on the Control System is turned on so that you can listen in. If you want to
switch to Speak mode, press “1” on your telephone.
In Speak mode, the microphone is turned off and the speaker is turned on so that you
can speak to the person on the other end of the line. If you want to switch back to Listen
mode, press “0” on your telephone.
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