If you have Internet access, be sure to check our EA Technical Support website at:
http://help.thesims.com
Here you will find a wealth of information on DirectX, game controllers, modems, and networks, as well as
information on regular system maintenance and performance. Our website contains up-to-date information
on the most common difficulties, game-specific help, and frequently asked questions (FAQs). This is the
same information our support technicians use to troubleshoot your performance issues. We keep the support
website updated on a daily basis, so please check here first for no-wait solutions.
Technical Support Contact Info
If you need to talk to someone immediately, call our Technical Support team
(Monday through Friday 8 AM – 5 PM PST):
Telephone: US 1 (650) 628-1001.
NOTE: No hints or codes are available from Technical Support.
Website: http://support.ea.com
Mailing Address: EA Technical Support
9001 N I-35 Suite 110
Austin, TX 78753
LIMITED 90-DAY WARRANTY
Electronic Arts Limited Warranty
Electronic Arts warrants to the original purchaser of this product that the recording medium on which the software program(s) are recorded and the USB drive, if
applicable, that are included with this product (collectively, the “Covered Components”) are free from defects in materials and workmanship for a period of 90 days
from the date of purchase. If a Covered Component is found to be defective within 90 days from the date of purchase, Electronic Arts agrees to replace the Covered
Component free of charge upon receipt of the Covered Component at its service center, postage paid, with proof of purchase. Electronic Arts reserves the right to
replace the USB Drive component, if applicable, with any USB drive of similar value in its sole discretion. This warranty is limited to the Covered Components that were
originally provided by Electronic Arts. This warranty shall not be applicable and shall be void if, in the judgment of Electronic Arts, the defect has arisen through abuse,
mistreatment or neglect.
This limited warranty is in lieu of all other warranties, whether oral or written, express or implied, including any warranty of merchantability or fitness for a particular
purpose, and no other representation of any nature shall be binding on or obligate Electronic Arts. If any such warranties are incapable of exclusion, then such warranties
applicable to this product and Covered Components, including implied warranties of merchantability and fitness for a particular purpose, are limited to the 90-day period
described above. In no event will Electronic Arts be liable for any special, incidental, or consequential damages resulting from possession, use or malfunction of this
Electronic Arts product or the Covered Components, including damage to property, and to the extent permitted by law, damages for personal injury, even if Electronic
Arts has been advised of the possibility of such damages. Some states do not allow limitation as to how long an implied warranty lasts and/or exclusions or limitation of
incidental or consequential damages so the above limitations and/or exclusion of liability may not apply to you. In such jurisdictions, the Electronic Arts’ liability shall be
limited to the fullest extent permitted by law. This warranty gives you specific rights. You may also have other rights that vary from state to state.
RETURNS WITHIN THE 90-DAY WARRANTY PERIOD
Please return the Covered Component along with (1) a copy of the original sales receipt showing the date of purchase, (2) a brief description of the difficulty you are
experiencing, and (3) your name, address and phone number to the address below and Electronic Arts will mail a replacement to you. If the Covered Component was
damaged through misuse or accident, this 90-day warranty is rendered void and you will need to follow the instructions for returns after the 90-day warranty period.
We strongly recommend that you send your Covered Component using a traceable delivery method. Electronic Arts is not responsible for Covered Components not
in its possession.
EA Warranty Information
If the defect in the Covered Component resulted from abuse, mistreatment or neglect, or if the Covered Component is found to be defective after 90 days from the date of
purchase, choose one of the following options to receive our replacement instructions:
Online: http://warrantyinfo.ea.com
Automated Warranty Information: You can contact our automated phone system 24 hours a day for any and all warranty questions:
US 1 (650) 628-1001
EA Warranty Mailing Address
Electronic Arts Customer Warranty
9001 N I-35 Suite 110
Austin, TX 78753
Notice
Electronic Arts reserves the right to make improvements in the product described in this manual at anytime and without notice. This manual and the product described in
this manual are copyrighted. All rights reserved.
Technical Support Contact Info
E-mail and Website: For instant access to all of our technical support knowledge, please visit http://techsupport.ea.com.
Telephone Support: Technical Support is also available from 8am to 5pm PST by calling us at (650) 628-1001. No hints or codes are available from (650) 628-1001.
Mailing Address: Electronic Arts Technical Support, 9001 N I-35 Suite 110, Austin, TX 78753
the U.S. and/or other countries. All Rights Reserved. RenderWare is a trademark or registered trademark of Criterion Software Ltd. Portions of this software are Copyright
1998-2009 Criterion Software Ltd. and its Licensors. All other trademarks are the property of their respective owners.
Cider C/C++ runtime components (msvcrt.dll, msvcr71.dll, msvcp71.dll, msvcr80.dll, and msvcp80) include portions of Visual C++ 6.0 runtime components and portions
Cider includes CSRI malloc, Copyright (c) 1988, 1989, 1993 University of Toronto
Cider includes SDL, Copyright (c) 2001-2007 the SDL project authors (see http://libsdl.org/credits.php for a complete list). SDL is available under the terms of the GNU
Lesser General Public License (LGPL) found below.
Cider includes The Better String Library (bstring) Copyright (c) 2002-2006 Paul Hsieh
Portions of this software are Copyright (c) 2006, Industrial Light & Magic, a division of Lucasfilm Entertainment Company Ltd. Portions contributed and copyright held by
others as indicated. All rights reserved.
iniParser Portions Copyright (c) 2000 by Nicolas Devillard.
Cider and related components are distributed under the terms of the Cider Technology License and other licences, including the GNU LGPL. License details are available
Source code to the LGPL components is available through: http://transgaming.org/cvs/
Other Cider components available via CVS are licensed separately under terms described in the LICENSE files that accompany them.
This game incorporates dynamic advertisement serving technology offered by IGA Worldwide Inc. (“IGA Technology”), which enables advertising to be temporarily
uploaded into the game on your PC or console, and replaced while you are online. IGA Technology only logs information that is needed to measure presentation of
advertising, and to serve advertising to the appropriate geographic region and to the right location within the game. Logged data may include Internet Protocol Address
(“IP Address”), in game location, length of time an advertisement was visible, size of the advertisements, and angle of view. The IP Address is deleted when the online
game session ends. Your game may be assigned an id number, which is stored on your PC or console, and used by IGA Technology to calculate the number of unique
and repeat views of dynamic in game advertising. The id number is not associated with any personal data. No logged information is used to personally identify you. This
ad serving technology is integrated into the game; if you do not want to use this technology, do not play the game while connected to the Internet. For more information
Libble takes abuse of its services very seriously. We're committed to dealing with such abuse according to the laws in your country of residence. When you submit a report, we'll investigate it and take the appropriate action. We'll get back to you only if we require additional details or have more information to share.
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