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18. ADVICE FOR POSSIBLE PROBLEMS
In the event of problems, the product automatically performs the shutdown operation.
The display shows the reason (see below).
To restart the product, let the switch off phase take place and see the chapter “Removing the alarm message”
18.1. Display messages
MESSAGE
PROBLEM
ACTIONS
AL02
It is shown if the motherboard does not detect
the correct smoke fan speed
Contact the technician
AL03
It is shown if the thermocouple detects a
smoke temperature lower than a set value,
interpreting this as absence of flame
Check the absence of pallets in the tank
Contact the technician
AL04
It is shown if ignition is not successful within
the set time
The two cases below must be
considered:
The flame does NOT show up:
Check the positioning and cleaning of
the crucible
Check the presence of pallets in the tank
and in the crucible
Try to ignite with a little of solid
ecological igniter (contact the technician
before and follow scrupulously the
instructions of the igniter supplier). The
operation should be considered as a test
only, under the guidance of the
technician.
AL06
It is shown if the electronic motherboard
detects that the smoke temperature probe is
broken or disconnected
Contact the technician
AL07
Switch-off due to high smoke temperature.
Check the pellet type (in case of doubt
contact the technician)
Contact the technician
AL08
Switch-off due to excessive temperature of the
product
Check the pellet type (in case of doubt
contact the technician)
Contact the technician
AL09
Switch-off due to broken or blocked auger
motor
Contact the technician
AL10
Switch-off due to electronic motherboard
overheating.
Contact the technician
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