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Edy EDWA14902AG Manual

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General Warranty Conditions
1. The products of EDY come with a full 5-year factory warranty after purchase. This warranty
can never be transferred and only applies within the Netherlands. Local warranty rules will
apply in other countries. Visits by a technician are only possible
in the BeNeLux.
2. A copy of the purchase receipt must always be supplied when reporting a repair. Cover under
the warranty will not be available if this receipt is not present.
3. The warranty does not apply to:
•Easily breakable components such as glass, plastic, seals, lights, etc.
•Normal wear and tear, such as strings, hinges, buttons, other moving parts,
etc.
•Situations where the device has been in contact with chemical and/or electro-chemical
products or other unsuitable products.
•If faults in the device can be attributed to transport damage beyond our control, or to
improper installation and assembly.
•Incorrect use, sub-standard maintenance and failure to comply with instructions
concerning operation and assembly.
•Non-household use, like in hair salons, hospitality settings, etc.
•Claims against the warranty will become void if repairs or procedures on the device are
carried out by persons other than our service team, and if the device is fitted with
components or accessories that are classed as non-original components and can thus
cause defects.
4. Under the warranty, faulty components will, as the service team sees fit, be repaired free of
charge or replaced by appropriate components. It will be up to the service team to
determine whether a repair must be carried out by a technician or whether the fault must be
resolved by sending the concerned component to the consumer. Devices that can be
transported normally (e.g. in a car) must be returned to the point of purchase for further
service. Devices that cannot be transported normally will be repaired on site. Repairs under
the warranty always require a valid purchase receipt to be presented. Replaced components
will become our property.
5. If a complaint is unfounded, all accompanying costs must be paid by the consumer.
6. If you believe that a planned service visit does not need to take place, this must be reported
by the previous working day otherwise costs will be charged.
7. The faulty device must be clean, empty and easily accessible during service visits. If this is not
the case, the technician can refuse to perform repairs and the cost of the visit will be
charged.
8. Repair or replacement during the warranty period will not result in the warranty period being
extended.
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