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Frequently asked questions
The following simple issues can be handled by the user. Please call the after-sale service
department if the issues are not settled.
7
Inoperation
Odor
Long-term operation
of compressor
Illuminating light
does not shine
The freezer door can
not be properly closed.
Loud noises
Whether the freezer is plugged and connected to power;
Low voltage;
Whether temperature control knob is in the work area
Failure power or tripping circuit
Odorous foods should closely wrapped;
Whether foods are rotten;
Whether the interior shall be cleaned.
It is normal that freezer operates for longer time in
summer when the ambient temperature is higher;
Do not put too much food in the freezer at one time;
Do not put foods until they are cooled;
Frequent opening of freezer door.
Thick frost layer (defrost is needed)
Whether the freezer is connected to power, whether the
indicator light is damaged.
The freezer door is stuck by food packages;
Too much food;
Tilt freezer.
Whether the food is leveled, whether the freezer is balanced;
Whether the freezer parts are properly placed.
Warm tips:
The freezer enclosure may emit heat during operation specially in summer, this is caused by the
radiation of the condenser, and it is a normal phenomenon.
Condensation: condensation phenomenon will be detected on the exterior surface and door
seals of the freezer when the ambient humidity is large, this is a normal phenomenon, and the
condensation can be wiped away with a dry towel.
Airflow sound: Refrigerants circulating in the refrigerant lines will produce eruption of sound and
grunts which is normal does not affect the cooling effect.
Buzz: Buzz will be generated by running compressor specially when starting up or shutting down.
Clatter: The solenoid valve or electric switch valve will clatter which is a normal phenomenon and
does not affect the operation.
Transient difficulty in
door opening
After refrigeration, there will be pressure difference between
the inside and outside of the refrigerator to result in transient
difficulty in door opening. This is a normal physical phenomenon.
Maintenance of freezers
Cleaning
Freezer shall be manually defrosted.
Unplug the freezer and open the freezer door, remove foods and drawers before defrosting;
Open the outflow holes and drainage holes (and place water container at the outflow holes);
indoor frost will naturally melt, wipe the defrost water with a dry, soft cloth. When the frost
softens, an ice scraper might be used to the accelerate de-icing process.
Please remove the food and put in a cool place when defrosting before removing accessories.
Foods can be preserved for a couple of hours even in summer in case of power failure; it is
recommended to reduce the frequency of opening door and do not put fresh foods into the
freezer.
Please unplug the freezer left unused for a long time for cleaning. Keep the door open to avoid
the bad odor.
Do not turn upside, horizontally place or vibrate the freezer, the carrying angle can not be
greater than 45°. Please hold the door and hinge when moving.
Do not use hard brushes, clean steel balls, wire brushes,
abrasives, such as toothpastes, organic solvents (such as
alcohol, acetone, banana oil, etc.), boiling water, acid or
alkaline items clean chest freezer considering that this may
damage the fridge surface and interior.
Do not rinse with water so as not to affect the electrical insulation
properties. Please use a dry cloth when cleaning temperature
control knob and electrical components.
Please unplug the for defrost and cleaning. freezer
Dusts behind the freezer and on the ground shall be timely cleaned to improve the cooling
effect and energy saving. The interior of the freezer should be cleaned regularly to avoid odor.
Soft towels or sponge dipped in water and non-corrosive neutral detergents are suggested for
cleaning. The freezer of shall be finally cleaned with clean water and dry cloth. Open the door for
natural drying before the power is turned on.
Defrost
Other mechanical devices or other means shall not be used to accelerate
except those recommended by the manufacturer. Do not damage the
refrigerant circuit.
Stop using
Continuous operation is recommended when the freezer is
started. Please do not move the freezer under normal
circumstances so as not to affect the freezer's service life.
6
Energy Conservation
lThe freezer shall be placed in room dry and ventilated. The freezer cannot be put under direct sunlight or
next to hear source (Such as radiator, stove, etc.), and a suitable insulation board shall be applied if
necessary.
lTry to shorten opening time of freezer's door.
lPut beverage into freezer after it has cooled down.
35


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