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Chapter 6: Troubleshooting
If your powerline adapters have difficulty communicating with each other, try the
following procedures:
Try power cycling the unit by unplugging it from the electric outlet for 10 seconds and
plugging it in again.
Use a pin to hold the reset button down for 2 seconds on each unit you are trying to
connect. The units will reset and attempt to establish a connection using factory default
settings.
Try plugging the powerline adapter into an adjacent electric outlet.
Powerline adapters work better when plugged directly into an electric outlet. Using a
power strip or surge protector may degrade network performance or completely block
network signals.
This powerline adapter should not be used on GFI protected electric outlets, as some
outlets will filter out the powerline signal.
This powerline adapter should not be used in areas with excessive heat.
Certain florescent or incandescent lights are noise sources that can degrade
performance.
If your building has more than one circuit breaker box, your powerline adapters may not
be able to establish a connection across different circuit breaker boxes. In such cases, try
establishing a connection across different circuit breaker boxes by linking two powerline
adapters together with an Ethernet cable.
