Manual Edimax EW-7428HCn (page 86 of 92) (English)

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IV-2. Troubleshooting

If you are experiencing problems with your access point, please refer to this

troubleshooting guide before contacting your dealer of purchase for help.

Scenario

Solution

I can’t log onto the

browser-based

configuration

interface: the

access point is not

responding.

a. Please check the connection of the

power cord and network cable. All

cords and cables should be correctly

and firmly inserted.

b. Check the LEDs on the front panel. If

all the LEDs are out, then check the

A/C power adapter.

c. Make sure you are using the correct IP

address.

d. If you are using a MAC or IP address

filter, try to connect the access point

to another computer.

e. Set your computer to obtain an IP

address automatically (DHCP), and

see if your computer can obtain an IP

address.

f. If you are experiencing problems after

a firmware upgrade, please contact

your dealer of purchase for help.

g. If all of the above solutions don’t

work, contact your dealer of purchase

for help.

I can’t establish a

connection to my

wireless access

point.

a. If encryption is enabled, please

re-check WEP or WPA passphrase

settings on your wireless client.

b. Try moving closer to the wireless

access point.

c. Unplug the A/C adapter of the access

point, and plug it back again after 10

seconds.

d. Check the LEDs on the front panel. If

all the LEDs are out, then check the

A/C power adapter.

I can’t locate the

access point with

a. Check if “Broadcast ESSID” (in the

“Wireless Advanced” section of the

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Others manual(s) of Edimax EW-7428HCn

Edimax EW-7428HCn Quick start guide - German - 11 pages

Edimax EW-7428HCn User Manual - Dutch - 11 pages

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Edimax EW-7428HCn Manual

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