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CUSTOMER SERVICE
ROUTINE MAINTENANCE
Any type of job done on the appliance must
only be performed by a qualified technician
and AT LEAST ONCE A YEAR.
Cleaning the hearth
- Delicately brush and reposition all the ceramic ele-
ments and if necessary change the damaged ele-
ments.
- Brush the gas outlet holes (flames) on the burner.
Check the burner and for any gas leaks
- Make sure the burner is clean and check its inte-
grity.
- Check the gas outlet safety system. If necessary
adjust the burner. The technician must also check
the regulation pressure at the burner inlet.
- Check the existence of any gas leaks in the
system.
- Proceed to check the ignition.
Checking the fireplace.
Check the correct operation of the fume exhaust and
combustion air suction pipes.
The Appliance must only be used for the
purpose intended by the Manufacturer and
for which it was expressly designed and made.
The Manufacturer disclaims any contractual and
non-contractual liability for injuries and damage
caused to people, animals or things as a result of
the wrong installation, regulation, maintenance
or improper use of the Appliance.
Spare parts and/or technical jobs require the
prior identification of the model of appliance
to which they refer.
The tampering, removal, lack of Technical Plate,
etc., will not allow the correct identification of the
product and will make installation operations and
subsequent maintenance jobs difficult.
FAULTS AND SOLUTIONS
THE PILOT LIGHT DOES NOT IGNITE OR WORK
- Make sure the pilot burner flame is of the correct
size for the type of gas used.
- The flame must converge on the thermocouple sen-
sor.
- Make sure the pilot flame has been regulated.
THE MAIN BURNER DOES NOT WORK
- Make sure the pressure and volume of the gas sup-
ply to the appliance is adequate. Check by connec-
ting a pressure gauge to the gas pressure point on
the gas valve.
- Ignite the appliance and allow it to operate at maxi-
mum output. Close all the other gas appliances in
the house and calculate the quantity of fuel burnt by
reading the meter.
Before arranging any element, make sure
burner combustion is correct. The flame
must be uniform over the entire burner surface.
THE PILOT FLAME DOES NOT IGNITE OR DOES
NOT STAY ON
- Make sure the gas tap is open on the appliance
and on the meter/tank.
- Keep the control knob pressed for at least 20
seconds after the ignition of the pilot flame to ensure
operation of the thermocouple safety valve.
- Make sure the injector of the pilot burner is not
blocked by dust or dirt.
- Make sure the thermocouple has not been dama-
ged during transport. This electromagnetic device is
in fact very delicate.
- In case of an LPG fuelled system, make sure there
is gas in the tank.
25


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