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19
6. Troubleshooting
NO.
Malfunction Possible Causes Solutions
3
Status Indicator
Light of the product
ashes RED
Interruption of electricity while
WINBOT was cleaning due to
power failure, plug displacement,
or loose connection to the Power
Adapter.
A. Connect WINBOT to the Power
Adapter and plug into the wall
receptacle. Press Start/Pause Button
on WINBOT or on the Remote Control.
WINBOT will resume cleaning.
B. In case of power failure, and the
above solution does not work, please
use the Direction Control Buttons on
the Remote Control to direct WINBOT
to a position on the window where you
can safely reach it, turn off the fan and
remove it from the window. If power
has resumed, place WINBOT on the
window again and restart.
WINBOT has moved over a
problem area and is losing suction.
A. Press the RESET Button on the
Remote Control. Use the Direction
Control buttons on the Remote
Control to move WINBOT away from
the problem area and at least 10cm/4”
from window corners and obstacles.
Restart WINBOT.
B. Press the RESET Button on
the Remote Control, then use the
Direction Control Buttons to direct
WINBOT to clean around the problem
area.
The Cleaning Pad Plate turned
before WINBOT reached the edge
of the window.
A. Remove WINBOT from the window
and power OFF. Spray additional
Cleaning Solution on the Cleaning
Pad, power ON and restart.
B. Remove WINBOT from the
window and power OFF. If the
Cleaning Pad Plate is not in a vertical
or horizontal position, grasp the
robot’s handle and turn it until it stops.
Power ON WINBOT and restart.
C. If the problem persists, please
contact Customer Service.
Edge Detection Sensors are dirty.
Wipe the four Edge Detection Sensors
clean as described in section 4. If
the problem persists, please contact
Customer Service.
Back-Up Battery is damaged. Please contact Customer Service.
21


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