739038
25
Zoom out
Zoom in
Previous page
1/176
Next page
25
EN
No. Malfunction Possible Causes Solutions
1 DEEBOT is not charging.
DEEBOT is not switched ON. Switch ON DEEBOT.
DEEBOT has not connected to the Docking
Station.
Be sure that the robot’s Charging Contacts have
connected to the Docking Station Pins.
The Power Cord is not connected to the
Docking Station.
Make sure the Power Cord is firmly connected to the
Docking Station.
The Docking Station is not connected to the
power supply.
Make sure the Docking Station is connected to the power
supply.
The battery is completely discharged. Please contact Customer Care for help.
2
DEEBOT cannot return to the
Docking Station.
The Docking Station is not correctly placed. Refer to section 3.2 to correctly place the Docking Station.
The Docking Station is not correctly connected. Make sure the Docking Station is correctly connected.
The Docking Station is manually moved during
the cleaning.
It is suggested not to move the Docking Station during the
cleaning.
DEEBOT is paused for more than 90 minutes.
It is suggested not to pause DEEBOT for more than 90
minutes.
DEEBOT did not start cleaning from the
Docking Station.
Make sure DEEBOT starts cleaning from the Docking
Station.
3
DEEBOT gets stuck while
working and stops.
DEEBOT is tangled with something on the
floor (electrical wires, curtains, carpet fringing,
etc.).
DEEBOT will try various ways to free itself. If it is
unsuccessful, manually remove the obstacles and restart.
DEEBOT might be stuck under furniture with
an entrance of similar height.
Please set a physical barrier, or set a Virtual Boundary in
the ECOVACS Home App.
6. Troubleshooting
25


Need help? Post your question in this forum.

Forumrules


Report abuse

Libble takes abuse of its services very seriously. We're committed to dealing with such abuse according to the laws in your country of residence. When you submit a report, we'll investigate it and take the appropriate action. We'll get back to you only if we require additional details or have more information to share.

Product:

For example, Anti-Semitic content, racist content, or material that could result in a violent physical act.

For example, a credit card number, a personal identification number, or an unlisted home address. Note that email addresses and full names are not considered private information.

Forumrules

To achieve meaningful questions, we apply the following rules:

Register

Register getting emails for Ecovacs deebot Ozmo 960 at:


You will receive an email to register for one or both of the options.


Get your user manual by e-mail

Enter your email address to receive the manual of Ecovacs deebot Ozmo 960 in the language / languages: English, German, French, Italian, Spanish as an attachment in your email.

The manual is 7,44 mb in size.

 

You will receive the manual in your email within minutes. If you have not received an email, then probably have entered the wrong email address or your mailbox is too full. In addition, it may be that your ISP may have a maximum size for emails to receive.

The manual is sent by email. Check your email

If you have not received an email with the manual within fifteen minutes, it may be that you have a entered a wrong email address or that your ISP has set a maximum size to receive email that is smaller than the size of the manual.

The email address you have provided is not correct.

Please check the email address and correct it.

Your question is posted on this page

Would you like to receive an email when new answers and questions are posted? Please enter your email address.



Info