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Receiver description
Troubleshooting
Section 4
DSB-2220 2Ci Page 4 - 1
© 2003 EchoStar International Corporation
All rights reserved
English
4
TROUBLESHOOTING
1. TO SOLVE A TV OR RADIO RELATED PROBLEM
Problem Possible cause What to do?
1. No picture or sound in the
TV or radio mode.
Receiver is in standby. Switch the receiver on.
Cable related problems. Check the cable
connections.
Dish/LNB related
problems.
Make sure the dish and
LNB are correctly
adjusted.
2. Bad picture or noisy
sound in the TV or radio
mode.
Bad reception of the
signal.
Make sure the dish and
LNB are clean and
correctly adjusted.
Signal interference with
UHF-installation.
Check the UHF settings.
Make sure you use the
correct channel. Please
refer to the TV/Radio user
guide.
3. My television does not
give any audio.
The equipment is
connected to the receiver
with a RCA (video) or
SVHS cable only.
Connect the equipment
also with an audio cable
(RCA).
The MUTE option is
active.
On the RCU, press the
mute key once.
The volume is set to
minimum.
On the RCU, press the
VOL key.
4. The TV shows a
No Signal message.
Bad reception of the
signal.
Make sure the channel
selected transmits.
Make sure the correct
dish or LNB is selected.
Make sure the dish and
LNB are clean and
correctly adjusted.
Dish is moving towards
the selected satellite
(Motorized only).
A moving dish cannot
receive any signal, allow
the dish some time to
move to the selected
satellite.
5. There is no Dolby Digital
(AC-3) sound to my other
equipment.
The equipment is
connected to the receiver
with a RCA or SCART
cable only.
Connect the
S/PDIF connector of the
receiver to the Dolby
Digital input of the
receiving equipment.
The Dolby Digital option is
not set to On.
Set the Dolby Digital
option to On.
6. I cannot view or listen to a
scrambled channel.
The CI-module/Smartcard
is not valid.
Insert, for this service, a
valid CI-module/
Smartcard.
The CI-module/Smartcard
is not (correctly) inserted.
Insert the CI-module/
Smartcard correctly.
13


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