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PLEASE NOTE: i12 IS FOR INDOOR PERMANENT INSTALLATIONS ONLY. THIS MANUAL AND ALL ECCOTEMP CONTENT IS SUBJECT TO CHANGE WITHOUT
NOTICE. PLEASE VISIT WWW.ECCOTEMP.COM/SUPPORT FOR MORE INFORMATION.
Phone: 866-356-1992 | Email: Support@eccotemp.com | Address: 315 - A Industrial RD Summerville, SC 29483
English
Support: Eccotemp.com/help-desk Shop Online: Eccotemp.com/products Store Locator: Eccotemp.com/locator
Troubleshooting
If the error code remains shown:
Close the hot water faucet.
Take the proper action shown below and
attempt operation of the water heater
again.
If the error code is still shown:
Turn o the hot water faucet.
Take note of the error code displayed and
call the customer service assistance number
in the “If You Need Service” section.
When an error code is displayed:
• Close the hot water faucet.
• Wait for 5 minutes before turning the unit
on again.
• Open the hot water faucet.
NOTICE: If an error code other than those listed
below is displayed, immediately turn o the hot
water faucet, take note of the error code, turn
o the switch on the remote control and call the
customer assistance number.
CAUTION: For your safety DO NOT attempt repair of gas piping, remote control,
burners, vent connectors or other safety devices. Refer repairs to qualied service
personnel.
CAUTION: Make certain power to water heater is “OFF” before removing protective
cover FOR ANY REASON.
CAUTION: Label all wires prior to disconnection when servicing controls. Wiring
errors can cause improper and dangerous operation. VERIFY PROPER OPERATION
AFTER SERVICING.
Error Code Guide
Error
Code Error Description Possible Cause What To Do
E0 Hot water sensor
failure
Junction port loose,
Short circuit Call for Service
E1 Ignition system failure
The gas valve is not opened
or fully opened, Water
shut-o valve is not open,
Junction port loose
Check and open gas fully,
Check and open water valve,
Call for Service
E2
There is ame when
no
water coming in
Electric circuit problem Call for Service
E3 Over-heating
protection
Dry Combustion, Problem of
over heating controller Call for Service
E4 Cold water
temperature sensor
problem with sensor,
problem with sensor’s plug
or socket, none of the above
replace the sensor, x it,
replace the computer board
E5 Pressure Switch Motor problem, Voltage of
power supply is too low Call for Service
E6 Over-heating
Gas pressure is too high,
Water shuto valve is not
fully opened, The
temperature is set too low
Check shut-o valve and
open fully, Increase
temperature setting
E7 solenoid valve
open circuit of the valve,
short circuit of the valve,
none of the above
connect the valve, replace the
valve, replace the computer
board
E8 vent pipe block vent pipe is blocked clean the pipe
35


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