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PLEASE NOTE: FVI12 IS FOR INDOOR PERMANENT INSTALLATIONS ONLY. THIS MANUAL AND ALL ECCOTEMP CONTENT IS SUBJECT TO CHANGE WITHOUT
NOTICE. PLEASE VISIT WWW.ECCOTEMP.COM/SUPPORT FOR MORE INFORMATION.
Support: Eccotemp.com/help-desk Shop Online: Eccotemp.com/products Store Locator: Eccotemp.com/locator
English
Error
Code Error Description Possible Cause What To Do
E0 Automatic Power Shut-
O
Power goes o when using
heater Close water faucet then open
E1 Error from ame circuit Failure to detect the ame Check if gas is o /empty tank
E2 Gas Leak Flame sensed before opening
the main valve CALL FOR SERVICE
E3 Error from gas feed or
ignition failure
Failure of ignitor or blockage
of gas feedline
Check ignitor, temperature
control
E4 Temperature Sensor
Error Loose wire or damaged sensor Check if the sensor is damaged
or loose
E5 Over temperature (over
175F)
Water temperature exceeds
limits
Water ow is too low or line
blockage
E6
Open Circuit
Combustion Air
Pressure Switch
Motor fan senses an open
circuit of air pressure switch
Check if the switch or fan is
damaged or loose
E7 Short Circuit of Air
Pressure Switch
Motor fan detects a short
circuit in air pressure switch
Check if the switch is damaged
or loose
If the error code remains shown:
Close the hot water faucet.
Take the proper action shown below and
attempt operation of the water heater
again.
If the error code is still shown:
• Turn o the hot water faucet.
Take note of the error code displayed
and call the customer service assistance
number in the “If You Need Service”
section.
When an error code is displayed:
• Close the hot water faucet.
• Wait for 5 minutes before turning the unit
on again.
• Open the hot water faucet.
NOTICE: If an error code other than those listed
below is displayed, immediately turn o the hot
water faucet, take note of the error code, turn
o the switch on the remote control and call the
customer assistance number.
CAUTION: For your safety DO NOT attempt repair of gas piping, remote control,
burners , vent connectors or other safety devices. Refer repairs to quali ed service
personnel.
CAUTION: Make certain power to water heater is “OFF” before removing protective
cover FOR ANY REASON.
CAUTION: Label all wires prior to disconnection when servicing controls. Wiring
errors can cause improper and dangerous operation. VERIFY PROPER OPERATION
AFTER SERVICING.
Error Code Guide
Troubleshooting
36


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