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QUESTIONS ABOUT PREMIUM PACK:
- Question: When changes are refreshed in the end
user APP when any picture changes in the Premium Pack
server side?
- Answer: When the Smartphone refresh the Cache
memory.
Note: Cache memory is updated in Android and iOS some
minutes after the Premium pack pictures is uploaded in the
Server by the OEM
When the eBike arrives to the Dealer Shop it arrives in
DEMO status. In this status the eBike will only works during
50 km. So every eBike must be activated in the sale
moment when you receive it. This process must be done by
the Brand Authorized Service. Usually the point that serves
to you the eBike.
Usually once the eBike is activated and sold, you will
receive your eBike invoice and you could be able to ride
and enjoy.
If your eBike is not activated, the APP will show to you an
alert in the APP screen, informing that you must pass this
process before.
Once you have your eBike activated at home, you can
make owner of it.
eBike owner is a conceptual system that gives to you the
possibility to open future operations against your eBike.
Every eBike exist in ebikemotion® platform from the moment
that the eBike Manufacturer creates it on factory, so we
control the tradability of each one in order to support to you.
For making eBike owner you must follow this process:
1. Connects the eBike with the APP
2. The APP will sends a request to get the eBike VIN
Number (eBike Serial Number)
3. APP will gets the answer with the VIN
4. The system will wait that you ride and RECORD one
activity
5. If Activity is RECORDED:
a. APP will sends to the Server (VIN / USER /
PHONE BRAND / IT OPERATOR)
b. Server checks if the VIN number is SINGLE
(WITHOUT OWNER)
If VIN is single (no owner), server will sends one email to you
to invite to make owner if you want and we will inform about
services that you can get.
Production
eBike Factory Dealer Shop End User
Demo
Status
Activation eBike
Ready
eBike
owner
6.6 eBike Activation
6.7 eBike Owner
Status for eBike from production to end user
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  • problemen bij registratie/aanmaken nieuwe account ebikemotion. al vele malen opnieuw geprobeerd, op verschillende tijdstippen op verschillende dagen, tevergeefs. vind ok niets terug in handleiding of faq Submitted on 11-7-2022 at 20:15

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