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7
Customer Care
Every Dyson vacuum cleaner comes
with a 2 year guarantee (for the UK,
there is an option to purchase a
warranty for a further 3 years).
If you have a problem with your
cleaner, please first refer to the yellow
troubleshooting page. If this does not
resolve your problem, you can call our
Customer Care Helpline.
HELPLINE
Before making your call please have
the following to hand:
Your serial number (see opposite)
Where and when you
purchased the cleaner
Your address
Most queries can be solved over the
telephone by one of our fully-trained
Helpline staff. If not, your cleaner
will be collected and brought back
to Dyson to be repaired, tested and
valeted, then returned to you.
We aim to have the cleaner re-boxed
and sent back to you within 3 working
days.
UK O87O 527 51O4
8am to 8pm, seven days a week
e-mail: service@dyson.com
Ireland
(
O1
)
475 71O9
Australia 18OO-239766
New Zealand O8OO-397667
Singapore
7OOO 435 7546
Kundendienst
Jeder Dyson Staubsauger hat 2 Jahre
Garantie.
Sollte das Gerät nicht einwandfrei
funktionieren, versuchen Sie zunächst,
das Problem mit den Informationen auf
der gelben Seite für Störungssuche zu
beheben. Ist dies nicht möglich, wenden
Sie sich an den Dyson Kundendienst.
TELEFONISCHER KUNDENDIENST
Legen Sie vor einem Anruf die
folgenden Informationen bereit:
Seriennummer
(siehe Geräteunterseite)
Kaufdatum und Geschäft, in dem
das Gerät erworben wurde
Ihre Adresse
Die meisten Anfragen können von
unserem werksgeschulten Kunden-
dienstpersonal am Telefon beantwortet
werden. Ist dies nicht möglich, wird Ihr
Gerät abgeholt, von Dyson repariert,
überprüft und gereinigt und dann an
Sie zurückgeliefert.
Wir streben an, Ihnen den Staubsauger
innerhalb von 5 Werktagen nach Ihrem
Anruf wieder repariert zuzustellen.
Deutschland O18O5339766
(24 Pf./Minute bundesweit)
Schweiz O848 8O7 9O7
Service Consommateurs
Chaque aspirateur Dyson est garanti
2 ans (en France, vous avez l’option
de souscrire à un contrat de garantie
prolongée de 3 années
supplémentaires).
En cas de problème avec votre
aspirateur, se référer tout d’abord à la
page jaune “diagnostic de pannes”.
Si ceci ne résout pas le problème,
contacter le Service Consommateurs
par téléphone.
SERVICE CONSOMMATEURS
Avant de nous appeler, nous vous
demandons de bien vouloir préparer
les renseignements suivants :
Votre numéro de série
(voir ci-contre)
Le lieu et la date d'achat
de l’aspirateur
Votre adresse
La plupart des problèmes peuvent
être résolus au téléphone par notre
personnel technique. Dans le cas
contraire, Dyson enlève et ramène
l’aspirateur dans les ateliers de
réparation Dyson où il sera réparé,
testé et nettoyé, puis renvoyé chez
vous.
Nous faisons notre possible pour que
l’aspirateur soit reconditionné et
renvoyé chez vous dans les 3 jours
ouvrables suivant votre appel.
France O1 45 13 13 48
Suisse O848 8O7 9O7
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