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Dépannage
En cas de problème de fonctionnement, reportez-vous à la liste de solutions
proposées.
Si vous avez besoin d’aide supplémentaire, consultez la section d’assistance
technique du site Web de DYMO, à www.dymo.com.
Problème/message d’erreur Solution
Mauvaise qualité d’impression Assurez-vous que la cassette est correctement insérée.
Nettoyez la tête d’impression. Voir Nettoyage de
l’étiqueteuse.
Remplacez la cassette.
Mauvaise performance de la lame Nettoyez la lame. Voir Nettoyage de l’étiqueteuse.
L’imprimante est déconnectée ou
éteinte
L’étiqueteuse est déconnectée ou éteinte. Assurez-vous
que le câble USB est connecté et que l’imprimante est
allumée.
Erreur d’imprimante Assurez-vous que la cassette est correctement insérée,
qu’elle contient du papier et qu’il n’y a pas de bourrage.
Le niveau de la batterie est trop faible
pour l’impression
Le niveau de charge de la batterie est trop faible pour
l’impression. Chargez la batterie et réimprimez l’étiquette.
La batterie ne fonctionne pas
correctement
Assurez-vous que la batterie est insérée correctement.
Dans le cas contraire, contactez le service à la clientèle.
La batterie ne se charge pas Assurez-vous que l’étiqueteuse est connectée à un port
USB alimenté.
Le niveau de la batterie devient ou est
trop faible
Connectez l’étiqueteuse à un port USB alimenté pour
commencer à charger.
20


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