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Error Prompt
When Measuring
Problem
Abnormal
measuring
results:
- Too high; OR
- Too low; OR
- Huge difference
between two
recent
measurement.
Incorrect posture
The device is located on
a soft surface such as a
carpet or rug.
Cold body that may
results in bad blood
circulation.
Please place the device
on a at, hard surface.
Warm up your hands and feet to
resume blood circulation and then
measure again.
Please step on the platform
barefooted and stand still.
Root Cause Solution
Error
Overload. The device will
power off in four seconds.
Low battery. The device will
power off in four seconds.
Failed to pair up your scale
with your bluetooth device
Please check the items below:
- Bluetooth is ON.
- App Collector is ON.
- Both devices are within the
transmission distance of Bluetooth.
Replace all four batteries
at the same time. Please
purchase the authorized
batteries for replacement.
Stop using this scale for
measurement.
Description Solution
When Data Transmitting
Problem
Abnormal
measuring results:
- Too high; OR
- Too low; OR
- Huge difference
between two recent
measurement.
No display on
LCD when the
device powers on.
CANNOT proceed
to analyze body fat,
total body water,
muscle mass and
bone mass.
The device
powers off
automatically.
Data transmission
failed.
Problem Root Cause Solution
Cold electrodes
Place the device in a warm
room for a while and then
measure again
Either your hands or your
feet are too dry
Batteries not yet installed
Install the batteries.
(Please refer to Insert the Batteries)
Replace all four batteries in the
same time. Please purchase the
authorised batteries for replacement.
Worn batteries
Step onto the platform
wearing socks or shoes.
Low battery
Bluetooth is OFF
Turn ON the Bluetooth via
“Setting >> General >> Bluetooth”.
Press the icon to turn ON your
app.
Place your Bluetooth device closer
to the scale.
The App is OFF
Out of range of Bluetooth
transmission
Replace all four batteries in the
same time. Please purchase the
authorised batteries for
replacement.
Please use barefooted and keep full
contact with the electrodes during
the measurement.
Wipe your feet with a damp
cloth, keeping them slightly damp
when starting measurement.
Root Cause Solution
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