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This section includes a list of error messages and frequently asked questions for problems you
may encounter with your blood pressure monitor. If the products not operating as you think it
should, check here before arranging for servicing.
Problem
No power
Low batteries
Error
message
E1 shows
E2 shows
E3 shows
E10 or E11
shows
E20 shows
E21 shows
EExx,shows on
the display.
The cuff is not
secure.
The cuff is very
tight
The pressure of the
cuff is excess.
The monitor detected
motion while
measuring.
The measurement
process does not
detect the pulse
signal.
The treatment of the
measurement failed.
A calibration error
occurred.
Relax for a moment
and then measure
again.
Retake the
measurement. If
the problem persists,
contact the retailer or
our customer service
department for
further assistance.
Refer to the warranty for
contact information and
return instructions.
Loosen the clothing
on the arm and then
measure again.
Relax for a moment
and then measure again.
Movement can affect the
measurement. Relax
for a
moment and then
measure again.
Refasten the
cuff and then
measure again.
Refasten the cuff and
then measure again.
Show on the display
Display is dim or
will not light up.
Batteries are
exhausted.
Replace with new
batteries.
Insert the batteries
correctly.
Batteries are inserted
incorrectly.
Batteries are low.
Replace with new
batteries
Symptom Check This
Remedy
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