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3
SECTION
PROBLEM CAUSE SOLUTION
I cannot access the
main menu Contacts.
• You are signed out. • Your contact list resides on a central Skype
server and is therefore visible only when you
are signed in. Sign in via Status > Sign in
to Skype.
I cannot see if a
Skype contact is
online as his or her
online status is
always shown as
• The contact in question has
not been authorised.
• Send an Authorisation request: From
Contacts, select Options > Advanced >
Request details. Whenever a person has
accepted your request, you will be able to
see his or her online status.
The main menu
History is suddenly
empty.
You are signed out. • The History list is deleted whenever you sign
out. Sign in via Status > Sign in to Skype.
Please note: Old call details will not be
restored at the next sign in.
My friends cannot
nd me on Skype by
searching for my
e-mai l address.
You have not confi gured your
data under My profi le.
• Save your e-mail address via Status > My
profi le > Private. Other Skype users cannot
see your e-mail address, they can only use it
for searching for you if they know the
address already.
The handset does
not charge when
placed in the charger.
The handset is not placed
correctly in the charger.
• The charger is not connected
to the power outlet or it is not
turned on.
• The batteries are not inserted
correctly in the handset.
Check that the charger makes a beep when
the handset is placed correctly.
• Check that the power supply is connected to
the outlet and that the unit is turned on.
• Check that the batteries are inserted
correctl y. Use only rechargeable batteries,
type Ni-MH.
I cannot turn the
handset on.
• The batteries are empty.
• The batteries are not inserted
correctly in the handset.
• Place the handset in the charger. The
handset will turn on automatically after
some time in the charger.
• Place the batteries correctly in the handset.
The display is black. • The handset is not turned on.
• Hold down
for approximately two
seconds to turn on the handset.
There is no antenna
symbol in the upper
right hand corner of
the display.
• You are too far away from the
base station.
• The base station is not turned
on.
• Move the handset closer to the base station.
• Turn on the base station. The red LED light
must be on at all times.
(continues)
SUPPORT INFORMATION
77


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