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VigorAP 920R Series User’s Guide
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This section will guide you to solve abnormal situations if you cannot access into the Internet
after installing the modem and finishing the web configuration. Please follow sections below
to check your basic installation status stage by stage.
Checking if the hardware status is OK or not.
Checking if the network connection settings on your computer are OK or not.
Pinging the modem from your computer.
Backing to factory default setting if necessary.
If all above stages are done and the modem still cannot run normally, it is the time for you to
contact your dealer for advanced help.
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Follow the steps below to verify the hardware status.
1. Check the power line and cable connections.
Refer to “1.3 Mounting the Access Point” for details.
2. Power on the modem. Make sure the ACT LED and 2.4G/5G LED are bright.
3. If not, it means that there is something wrong with the hardware status. Simply back to
“1.3 Mounting the Access Point” to execute the hardware installation again. And then,
try again.
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