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Douwe Egberts Cafitesse Excellence Manual

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Display message Cause Action
The drink delivery is blocked because
the energy saving mode is switched
on.
• The energy saving mode will end automatically at the set time,
see page 27.
• (option) Press a drink button. The boiler temperature increases
and the drink is dispensed as soon as the correct temperature
is reached. The energy saving mode becomes active again 10
minutes after the boiler was heated up or the last drink was
dispensed.
Err 11/17/18/19
Water system error • Check the water supply line to the dispenser is blocked, open
the water tap completely.
• Press the LOCK/Clear-Error switch.
Contact service if the error remains.
Err 30
Cooling error • Check the ventilation and the ambient temperature of the
dispenser, and clean the condensate grid, if necessary.
• Press the LOCK/Clear-Error switch.
Contact service if the error remains.
Err 60/61/63
Mixing bowl(s) not detected • Check if both mixing bowls are correctly in place.
Contact service if the error remains.
Water leaks from the hot
water outlet or a product
outlet.
Scale particles block the respective
outlet valve, it cannot close completely.
• Perform the program "Flush", see page 17.
Contact service if the problem persists.
The dispenser does not
respond to pressing
a button or using the
strength slider.
A software jam has occured. • Reset the dispenser:
Disconnect the power supply and connect again after 5 seconds.
Contact service if the problem persists.
… 31 …


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